Humanistic entrepreneurship and entrepreneurial career commitment

Although the crucial role of entrepreneurs in the process of establishing firms is common knowledge in SME research, a major theoretical problem has been how to combine theories of ‘persons’ (entrepreneurs) with theories of ‘organizations’ (firms).

In this study I suggest that what is missing is a dynamic or processual approach to the study of entrepreneurs. Just as organizations change during their development, so do persons. In order to understand how in particular new firms come about, we should look more closely into the dynamics of personal change that lead certain individuals to commit themselves to entrepreneurial careers.

A study of humanistic entrepreneurs in Denmark indicates that the process of becoming an entrepreneur can be seen as a particular kind of career commitment. The emergence of such career commitments is analysed. Different patterns of entrepreneurial career commitments are presented and explained in terms of both structural conditions and biographical self–narratives.     

Nasty or NICE? The National Institute for Clinical Excellence and technology assessment

This paper explores the political dynamics that have surrounded the National Institute for Clinical Excellence (NICE) since its creation in 1999. Using theories of political marketing, the research presented here explains the behaviour of NICE in the technology appraisal process as the result of the pressures to pursue different marketing strategies. It finds that organisations can follow multiple strategies of political marketing depending upon the identity of their target audience. The government originally designed NICE to pursue a ‘product‐oriented’ strategy based upon its biomedical expertise. However, in the face of resistance from stakeholders (pharmaceutical companies and patient groups) NICE has begun to pursue a more ‘market‐oriented’ strategy. Using analysis of its decision‐making procedures and an empirical analysis of its guidances and appeals decisions, this paper demonstrates how NICE garners information from and is responsive to the interests of its target audiences. Copyright © 2003 Henry Stewart Publications     

Conducting a sales forecasting audit

Continuous improvement in sales forecasting is a worthy goal for any organization. This paper describes a methodology for conducting a sales forecasting audit, the goal of which is to help a company understand the status of its sales forecasting processes and identify ways to improve those processes. The methodology described here has been developed over a 5-year period, involving multiple auditors, and has been implemented (to date) at 16 organizations. This methodology revolves around three distinct phases: the ‘as-is’ phase, in which the audit team seeks to understand fully a company’s current forecasting process; the ‘should-be’ phase, in which the audit team presents a vision of what world-class forecasting should look like at the audited company, and the ‘way-forward’ phase, in which the audit team presents a roadmap of how the company can change its forecasting processes to achieve world-class levels. Those companies that have responded positively to the audit process have experienced significant improvement in their forecasting performance. The paper concludes by presenting lessons from audits conducted to date, as well as implications for management practice and future research.     

Corporate discourse and environmental performance in Argentina

There is substantial research and policy interest in the relationship between firms and the natural environment, including how this relationship is influenced by regulators, international pressures, rival firms and stakeholder demands. With some exceptions, the ‘softer’ dimensions of environmental aspect management – how attitudes, beliefs and perceptions and the human factors drive corporate behaviour – have been understudied. The work that exists tends to be informal, and allows little scope for the statistical validation that is required for robust inference. This paper examines whether corporate values towards the environment affect a firm's environmental performance. It uses survey methods as well as content and discourse analyses of interview text and corporate reports and web sites to explore the links between managerial ‘mindsets’ and the environmental performance of the firms of which they are a part. Though the application is Argentina, the lessons learned can be generalized to other developing and industrialized countries. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.     

Theorizing TQM: An Austrian and Evolutionary Economics Interpretation

Born out of management practice, the principles of TQM (total quality management) have had a profound and unparalleled impact on modern business history. However, as a body of practical knowledge, TQM has been largely atheoretical. As a consequence, this important management philosophy has remained amorphous and shrouded in considerable conceptual haziness and ambiguity. Recent theorizing, primarily emphasizing the application of organizational behaviour theories to TQM, has begun to provide greater clarity, but much work remains to be done. This paper attempts to contribute to this nascent theory‐building literature by employing theory from market process economics (MPE), namely, Austrian and evolutionary economics, which explains how processes of dynamic change, adaptation, and learning are driven by entrepreneurial creativity. We contend that the patterns in this body of theory match, to a remarkable degree, the patterns of practical knowledge contained in the TQM literature. We demonstrate this ‘pattern‐matching’ by showing that MPE effectively provides the theoretical underpinnings of TQM’s three main principles — customer focus, continuous improvement and teamwork — as well as the respective TQM topics of customer perceptions, adaptation in dynamic environments, and knowledge creation. Having established MPE as a credible theoretical lens for interpreting TQM, it can be used to clarify fuzzy areas that have remained in the TQM literature with the potential to take us beyond what we know now. We illustrate this with three examples that show how we can resolve debates in TQM over incentive systems, recognize that TQM embraces methodological pluralism in the collection and analysis of data, and highlight hidden dangers that attend benchmarking. While MPE has no monopoly on theoretical interpretations of TQM, it is unique in its ability to comprehensively cover the incredible breadth of this practical body of knowledge, and in its interpretation of TQM as a dynamic economic endeavour.     

Context and the processes of ICT for development

This paper argues for a rethinking of the notion of context in the information and communication technology for development (ICT4D) research domain. We argue that context can be conceived of as a dynamic outcome constructed through processes of development and interpretation rather than as an entity which can be isolated and represented. Instead of focusing on the adequacy of the representation of context—the motivation of contextualism—researchers should consider the processes by which context is represented. Three principles are proposed to assist in this endeavour. Firstly, representation of context is a relational process in which both ‘macro’ and ‘micro’ actors engage. Understanding the context of ICT4D requires multiple accounts drawn from different actors. Secondly, while research needs to describe the concepts used by ‘macro’ actors to represent context, it is crucial to recognize them as outcomes of processes of development and not as self-evident entities. Finally, we suggest that research needs to attend to how these accounts are produced, be they by ‘macro’ and ‘micro’ actors. This can be understood as an emergent activity showing not only unexpected outcomes but also that the concepts describing actors change in development. These principles are applied to the case of M-PESA, now widely known as an innovative mobile banking application from Kenya. One outcome of this approach is that it helps explain why ICT4D projects in general, and M-PESA in particular, are often difficult to replicate successfully.     

Employment equity policy frames in the literature: ‘good practice’ versus ‘bad idea’

Work organisations considering policies against racial or ethnic discrimination and for recognising diversity can find many different and often conflicting recommendations in the literature, in particular regarding the aim of proportional representation of different ethnic groups. To better understand this controversy, this paper rigorously examines three key theories from a frame-critical and business ethics perspective. It introduces a fundamental threefold conceptualisation of ‘employment equity policy’ (EEP) as a catch-all term for related concepts such as ‘affirmative action’, ‘equal opportunities policy’ and ‘diversity management’, distinguishing between three different organisational goals: equal treatment, equal results and individual recognition. The analysis suggests that different authors emphasise some ‘facts’ rather than others and strategically interpret the limited available empirical research to support their policy positions, mixing both classical and newer ethical reasoning. In the ‘good practice’ frame, human resource management practitioners are urged to take ‘positive action’, to monitor the ethnic composition of the workforce and to formulate target figures to increase the representation of discriminated groups. In the opposing ‘bad idea’ frame, organisations are seriously advised against EEPs with ‘hard’ numerical goals: these policies supposedly are unnecessary and ineffective and have negative unintended consequences. The article draws implications from these findings for future research and practice in the field of EEPs.     

When tools ‘bite first’: How tools-for-reflection (do not) afford reflection and knowledge creation

The paper delineates how our understanding of reflection and knowledge development changes, if we drop the widespread assumption that objects such as tools merely ‘talk back’ (Schön) or ‘bite back’ (Engeström & Blackler) when humans use them. By drawing on the notion of affordances, the paper provides an account of how tools ‘bite first’, which means that their materiality pre-reflectively affords certain patterns of thinking and acting as well as affective states while others are less likely. My 12-month action ethnography basically offers three insights. First, my findings indicate that a tool’s materiality which affords flexibility, complexity, embodied engagement, and happiness is more likely enacted as ‘facilitative reflection’, a type of reflection that results in knowledge creation. Second, if a tool’s materiality affords less flexibility, an entity-focus, detached interaction, and frustration, ‘oppositional reflection’ is enacted, a second type of reflection that does not result in knowledge creation. Since only ‘facilitative reflection’ results in knowledge creation, the affordances-based account of tools-for-reflection also challenges the widespread argument that reflection leads to knowledge creation. Third, I offer some fresh insights into the relation between a tool’s materiality, breakdowns, and associated affective states.     

Assessing environmental product declaration opportunities: a reference framework

The growing awareness about environmental issues places greater responsibility on firms to transmit information about the environmental quality of their products. One of the most innovative ways to achieve this objective is through the ‘environmental product declaration’. Unfortunately, from an operating viewpoint, there is a very little evidence on the effects associated with the introduction of this label. In lieu of this context, the paper suggests operating guidelines and a methodological approach for managers who aim to understand under which conditions the EPD can represent a useful tool for the company's competitiveness. In particular, the paper will identify

• 1 the specific peculiarities and requirements of the EPD;
• 2 the EPD parameters of attractiveness, related to its potential costs and benefits;
• 3 an operational framework in order to assess the EPD target audience.

In this respect, an empirical analysis on 17 Italian firms will be carried out. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.     

Strategic HRM and organisational learning in the Chinese private sector during second-pioneering

This study examines the relationship between strategic human resource management (HRM) and organisational learning in Chinese private firms during the second-pioneering stage, which involves a process of transition from ‘opportunism’ to ‘capability building’. It specifically examines how this relationship is influenced by environmental uncertainty and guanxi dependence. Using data from a face-to-face survey of 107 Chinese private firms, the findings show that strategic HRM has a positive effect on all four dimensions of organisational learning: knowledge acquisition, knowledge distribution, knowledge interpretation and organisational memory. In addition, task environmental uncertainty positively moderates the relationship between strategic HRM and organisational learning. However, the moderating effects of institutional environmental uncertainty and guanxi dependence on this relationship are not significant. These results highlight the importance of strategic HRM for organisational learning in uncertain task environments to promote organisational transition.     

Rites of passage: Organization as an excess of flows

Airports have been conceptualized as the archetypal ‘space of flows’ in an emerging network-based global economy that values process, speed, improvisation, and organizational flexibility. This article seeks to extend the work of process theory in organization studies where ‘organization’ is increasingly understood as the (precarious) appropriation of order out of disorder. The research drawn upon here was primarily concerned with the role that information and communication technologies (ICTs) play in the creation and reproduction of structures of order and signification that facilitate processual efficiency and ‘flow’. In this paper, we draw upon an ongoing study at Fullton International Airport to study how contemporary information systems partake in the development of new kinds of knowledge(s) and practices that in turn place particular demands on various participants to produce and maintain organization as a genre-defying ‘sociotechnical imbroglio’. We find that different and often-incompatible modes of ordering emerge, generating an excess of flow that can be traced through a whole series of subjects, objects and their various ‘virtual-real’ combinations. In the detail of the mundane and practical accomplishment of organization we discover an over-determined range of performances of people and objects that makes management a difficult and precarious task.     

USING LEGISLATION TO REDUCE ONE‐TIME PLASTIC BAG USAGE

Plastic bag litter generates serious environmental concerns and poses a risk to wildlife. As this does not seem to be a problem which can be resolved by the private sector alone, or by ‘Coasean’ negotiation, legislation is proposed, particularly focusing on ‘one‐use’ bags. This article surveys legislation worldwide, while concentrating on lessons from the United States and the United Kingdom. The issues are more complex than is often assumed. While environmentalists argue for restriction and ultimate elimination of one‐use bags, manufacturers, especially those that have reformulated the composition of their bags, see legislation as an overreaction to a problem that is already being addressed within the industry. They cite evidence that, when used within a comprehensive recycling programme, plastic bags are not only cost‐effective but a sound use of our limited resources. Bans or restrictions can have knock‐on effects which can create new problems.     

Rapports de propriété, ségrégation et pratiques de l'espace résidentiel

The aim of the authors is the theoretical reformulation of the question of segregation. In order to do this, they examine in turn psycho-sociological theories, morphological and semiological theories as well as theories of residential location. The authors show how all of these approaches can only define classificatory processes and propose an analysis beginning from those social relations which structure residential consumption; that is, relations of property in housing. Starting from a definition of segregation as a process of exclusive practices of residential space, the authors show how relations of residential property determine two types of segregation: one ‘by antagonism’, based on the valorization of property capital, and one ‘by incongruence’ based on conditions of real appropriation of housing.     

Changing consumer behaviour through eco-efficient services: an empirical study of car sharing in the Netherlands

In this paper ‘innovation’ is discussed as a strategy to change consumer behaviour to reduce the environmental impact of consumption. Innovation aims to improve the ‘production process’ of certain end results or ‘units of service’ for the consumer, which is defined as the ‘consumption technology’. This concept includes the entire organization of how these units of service are produced. ‘Eco-efficient services’ are introduced as an innovation strategy, based on theoretical considerations through which more eco-efficient consumption technologies and less environmentally damaging consumption behaviour could be realized. This strategy is explored through an empirical consumer behaviour study on commercial car sharing services in the Netherlands. Based on an inventory of the environmental effects of this approach, as exemplified by the car sharing schemes, it can tentatively be concluded that the eco-efficient services concept offers an interesting framework for reconsidering the current consumption practice and for generating innovative activities in industry. © 1998 John Wiley & Sons, Ltd and ERP Environment.     

Policy modes,firms and the natural environment

This paper examines how different environmental policy types differentially impact firms and why firms vary in their responses to such policies. Based on the mechanisms embedded in policy instruments to create incentives for firms to comply, the characteristics of benefits/costs that policies impose on firms and the institutional context in which policy instruments were created and are sustained, the paper identifies five policy categories. These are category I (command and control), category II (market based), category III (mandatory information disclosures), category IV (business–government partnerships) and category V (private voluntary codes). Different policy types often bestow asymmetrical benefits/costs on firms. Some benefits/costs may constitute ‘private/club goods’ while others may constitute ‘public goods’. Drawing insights from public policy literature, the paper argues that firms can be expected to favor policies whose benefits have the characteristics of private/club goods but the costs of public goods. Thus, understanding the nature of benefits/costs (private/club versus public) and the magnitude of their excludability is critical in explaining the variations in firms' responses. To understand how managers perceive the nature of benefits/costs (monetary as well as non‐monetary), the paper draws on theories and perspectives in the business and public policy field. In doing so, the paper examines the ‘demand’ and the ‘supply’ sides as well as the market and non‐market environments of a given policy. Thus, the paper makes a case for a multi‐theoretic approach to understand variations in managerial assessments of benefits/costs, and consequently variations in their responses to various policy types. Copyright © 2004 John Wiley & Sons, Ltd and ERP Environment.     

Assessment of Consumer Behavior Towards Environmental Responsibility: A Structural Equations Modeling Approach

This paper analyses the factors impacting consumer environmental responsibility using a structural equation modeling approach. Consumer environmental responsibility is the intention of a person to act towards remediation of environmental problems not as an individual user with economic interests but as a responsible citizen having concerns about the social and environmental wellbeing of society. Therefore, awareness of environmental problems and knowledge of remedial alternatives will help individuals to pursue their chosen action and bolster a genuine desire to act and determine the measures for alleviation of environmental challenges. The four dimensions of an environmentally responsible consumer – opinion and beliefs, willingness, awareness, and an ability to act – are analysed. During the analysis, the dimension of ‘ability to move’ is found to be critical, because it has a direct influence on the capacity of the consumer to act. This research is intended to guide policy‐ and decision‐makers of regulatory bodies in understanding consumer behavior towards improving environmental performance index. It also helps organizational managers to make their supply chains green, and competitive, which in turn improves brand image and overall organizational performance. Copyright © 2017 John Wiley & Sons, Ltd and ERP Environment     

ON THE ENVIRONMENTAL IMPACT OF CONSUMER LIFESTYLES – USING A JAPANESE ENVIRONMENTAL INPUT–OUTPUT TABLE AND THE LINEAR EXPENDITURE SYSTEM DEMAND FUNCTION

In this study, we undertake some hypothetical experiments and predict the environmental effects of some changes in consumer behavior, using the Japanese Input–Output Table and the Family Income and Expenditure Survey for 2000. We estimate the demand function in a linear expenditure system (LES) and attempt to determine how changes in consumer behavior affect the environmental load induced by household consumption, using the ‘willingness to pay’ concept. Furthermore, we define an index to show the eco-efficiency of consumer behavior. Through such a study, we can determine what action is appropriate for a ‘sustainable consumption’ society. If some change of consumer behavior greatly improved utility while increasing the environmental load, then technological progress to reduce the environmental load must be stimulated. However, if other changes in consumer behavior increase the environmental load while not improving utility very much, then such changes should be strongly discouraged.