Crisis and Africa's tourism industry: A comprehensive review and agenda for future research

Although several studies have investigated crisis and crisis management in tourism, knowledge, and scholarship are limited in this field, especially in third-world nations like those in Africa. This paper presents a comprehensive review and synthesis of crisis management literature in Africa to address the gap in current understanding. The content-based analysis of 77 published articles from 29 journals provides a deeper understanding of Africa's tourism crisis research and scholarship trends. A three-stage integrative framework classifying crisis management literature/approaches was developed: pre-crisis, during-crisis, and post-crisis. This paper examines Africa's current and emerging tourism crisis issues identified in the analysis. It also discusses the implications of existing studies on crisis management research and outlines new research directions and implications concerning the COVID-19 pandemic.     

Hospitality and Tourism Online Reviews: Recent Trends and Future Directions

In view of the increasing popularity of online reviews and their significant impact on individual buying behavior as well as on the supply side, this study reviewed and analyzed articles related to online reviews in tourism and hospitality published in academic journals between 2004 and 2013. Based on a keyword-driven search and a content analysis, 50 articles were identified as relevant and classified into five topics. The findings revealed that (a) more than half of the analyzed articles focus on hotels and apply empirical methods based on secondary data, (b) more attention has been paid to the relationship between online reviews and online buying as well as satisfaction and online management, and (c) opinion mining of online reviews, motivation to post reviews, and the role of reviews are evenly distributed. This paper also discussed significant topical and methodological trends, contributes to an overall understanding of existing research and its limitation.     

Performance measurement in tourism firms: A content analytical meta-approach

This paper performs a meta-analysis of tourism performance measurement by synthesising tourism and hospitality research. A framework for understanding and advancing knowledge about tourism performance measurement is presented to overview three important dimensions of the tourism performance measurement literature (unit of analysis, approaches and disciplines). Computer-Aided Text Analysis of 978 articles covering a nineteen-year period, 1996 to 2014, is used to analyse approaches and disciplinary contexts. Specifically, we aim to advance a concrete understanding of tourism firms' performance measurement literature and to assess whether the temporal trends in performance measurement literature will help position tourism firms for the emerging tourism context. We propose some key research areas to guide a future tourism performance measurement research agenda.     

An overview of cruise tourism research through comparison of cruise studies published in English and Chinese

The concept of cruise tourism should be examined given the rapid growth of this segment of travel worldwide. Rapid increases in cruise tourists and port construction have been observed in China, but systematic research on cruise tourism in China remains unavailable. Hence, this study conducts a thorough review of cruising studies published in top English tourism and hospitality journals and eminent Chinese journals. A content analysis of 62 cruising studies in English and 26 cruising-related articles in Chinese identifies trends in research and methodology and the differences between English and Chinese cruise tourism literature. Significant research topics and methodology trends are discussed and future research directions are also presented.     

Balanced scorecard in the hospitality and tourism industry: Past,present and future

After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little research on BSC in the hospitality and tourism industry. This study aims to contribute towards filling this significant gap through studying 106 top-ranked journal articles on BSC, of which 37 belong to the hospitality and tourism industry. In so doing, the study highlights the research focus that has been placed so far on BSC and examines its trends and the relationships amongst its perspectives. It also provides valuable input to identify gaps currently impeding BSC development in the hospitality and tourism industry, recommends future research opportunities intended to improve understanding and practice of BSC along with building up on emerging research topics like sustainable tourism and new tourism management.     

Recent Research in Asia Pacific: The Case of a Professionally Affliated Journal

This review paper aims to unveil the recent research trends in the journal Asia Pacific Journal of Tourism Research. A systematic review of 130 articles published in the journal from 2011 to the third issue of 2014 was conducted, followed by a content analysis of various aspects of the articles, including research foci, research contexts, research methods, number of authors, and contributions by institutions and countries. The findings indicate that marketing research predominates in the articles whilst tourism and attraction are the major research contexts. An increasing rigor in the research methods applied has been observed. Finally, implications for tourism researchers are discussed.     

An overview of Internet-based surveys in hospitality and tourism journals

Survey research has reached an era when the Internet is commonly used as a research tool in different fields of study. Yet, the use of this method in tourism and hospitality research has not been fully explored. This study provides a state-of-the-art assessment of journal publications in the past ten years to reveal how the Internet has been incorporated into tourism and hospitality research. Various aspects of online research in tourism and hospitality are identified via reviewing relevant articles retrieved from the EBSCOhost.     

Possible marketing tools for heritage tourism: the potential of implementing information and communication technology

The prevalence of information and communication technologies (ICTs) has major marketing impacts on both the demand and the supply side in cultural and heritage tourism. However, while there is quite substantial research on how ICTs affect visitors and their experiences, little can be found in the literature on the supply side. The purpose of our study is to fill this gap. To do so, we executed in-depth interviews with 20 experts from cultural and heritage tourism in Germany. Through the interviews we gained evidence from the supply side on five discourses, which evolve around the issues of the shift in visitor typologies and demand, marketing benefits of digital technologies, preconditions and barriers of implementation and currently relevant technologies. All in all, the results clearly increase our understanding on what experts think on the implementation and use of ICTs in cultural and heritage tourism. Recommendations for practice regarding, for example, cooperation and professionalization and for further research conclude our analysis.     

中国旅游研究的国际影响力分析——基于对2001～2012年国内外旅游类核心期刊论文的统计

文章通过对2001～2012年间中国两岸四地作者旅游类国际期刊论文的检索和统计,分析发现：（1）中国作者发表的论文总量呈增长趋势,且大陆的增幅尤为明显;（2）中国大陆作者独立发表的论文数量、大陆学术机构的贡献度及论文被引频次较低;（3）通过对不同时期两岸四地论文的关键词分析提取出的研究热点和研究方向发现,中国作者的旅游研究总体从宏观转向微观,由预测、规划转向动机、满意度研究,其中,大陆和港澳台的研究各偏重于不同的方向。文章还从《旅游学刊》文章被国际期刊论文引用的角度进行分析,研究发现,大陆学者正在以学术交流和学生联合培养的方式合作发表论文并引用中文旅游学术期刊文章,从而使之产生一定国际影响力。通过对国内外核心期刊的分析,研究近10年中国旅游研究的国际影响力变化趋势及其影响因素,为旅游学术共同体尤其是大陆学者提升其学术成果的国际影响力提供方向参考。     

Theoretical activity in sustainable tourism research

There is growing recognition in tourism and sustainable tourism research of the need for a fuller engagement in theoretical activity. The paper examines how different research strategies in recent articles on sustainable tourism have advanced theoretical understanding in this research field. The articles advance thinking through ideas and concepts connected with political ecology, mobilities, transition pathways, and behavioural and systems change. They are evaluated using a typology of research strategies associated with theoretical work, using a broad perspective on this work. The research strategy typology was developed for the paper, and it is explained and illustrated. While the papers on sustainable tourism use a range of strategies associated with theoretical activity, there is only limited engagement with “big” social theories.     

Hospitality,Tourism, and Lifestyle Concepts

ABSTRACT

This article provides an overview of the significance of the lifestyle concept for the management of service quality and customer satisfaction in the hospitality and tourism industry. It discusses aspects of its continuing evolution and outlines the contents of articles relevant to this volume, providing a brief summary of the articles collected. It concludes by identifying a number of opportunities for further research into hospitality and tourism lifestyle concepts.     

Consumer behavior research in hospitality and tourism journals

In this review, I identify key trends and “camps” in consumer behavior research in the field of hospitality and tourism research based on a thorough analysis of articles published in 2003. I also highlight some challenges faced by our discipline in terms of theory development and methodological issues.     

A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism

Driven by the advancements in artificial intelligence (AI) and its related technologies, the application of intelligent automation in travel and tourism is expected to increase in the future. This paper unpacks the need to shape an automated future of tourism as a social phenomenon and an economic activity, hence contributes to theory and practice by providing directions for future research in this area. Four research priorities are suggested: designing beneficial AI, facilitating adoption, assessing the impacts of intelligent automation, and creating a sustainable future with artificial intelligence. Research in these areas will allow for a systematic knowledge production that reflects a concerted effort from the scientific community to ensuring the beneficial applications of intelligent automation in tourism. The article also launches the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics. The Collection contains all past articles published in Annals of Tourism Research on the topic, and continues to grow as new articles are added.     

中国旅游研究的国际影响力研究--基于2001-2014年中国学者旅游类SSCI论文统计分析

通过对2001—2014年间中国作者旅游类国际期刊论文的检索和统计,分析发现：（1）近两年来,中国大陆作者发表的论文数量增幅尤为明显;（2）中国大陆作者独立发表的论文数量有所增加,但大陆学术机构的贡献度及论文被引频次仍较低;（3）中国学者在TM上发表的论文有较强的国际影响力;（4）国际论文的数量来看,中国港澳地区学者发表旅游类SSCI论文数量略多于中国台湾学者;（5）中国台湾和中国香港的高被引文章比例较高,在国际旅游学界有较大的影响。通过对不同时期论文的关键词分析提取出的研究热点和研究方向发现,中国作者的旅游研究总体从宏观转向微观,并且对旅游者行为的态度和感知研究更加深入,将对国际旅游学术界的相关领域产生一定的学术影响。     

Recent research in tourist behaviour

The study of tourist behaviour has become an active and significant contributor in the overall analysis of tourism. This paper considers recent research work at James Cook University, an institution whose researchers have had a long interest in tourist behaviour topics. A review of a number of recent research projects in tourist behaviour by the Australian research team is provided and the value of four integrating concepts linking this research is specified. The four concepts highlighted are the travel career ladder which is an approach to tourist motivation, cognitive steps and mindfulness, which are conceptual organisers of how people think and process information and social situations which provides an integrative view of key factors to consider when describing social behaviour. The paper concludes by highlighting some recent commentary on tourist behaviour trends by prominent tourism analysts noting that the specific stream of tourist behaviour studies reported in this article do not fully support the general trends noted by the commentators. The potential value of tourist behaviour studies as a benchmark for understanding tourism futures is noted     

Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications

The tourism industry in China has undergone rapid development since 1978 and is foreseen as being the world's largest tourism market by 2020. However, no comprehensive review of literature in this context has been completed, and international academics have little understanding of China tourism research. This paper aims to provide an overview of 119 articles selected from six leading English language academic journals published from 1978 to 2008. Content analysis points to the evolving trend in Asian universities in terms of journal contributions. Consumer behavior has gained popularity as a research topic, and will likely remain as a prevalent research theme in the near future. A tendency toward multiple-authorship, rather than single authorship, and more sophisticated methodological procedures has also been found. Future analysis may focus on including other forms of publications and Chinese language journals to capture the full picture of China tourism.     

A systematic literature review of data privacy and security research on smart tourism

Smart tourism has gained popularity in recent years. While we praise the benefits it brings, we should not neglect the associated challenges of data privacy and security. This study intends to investigate the scope of data privacy and security research on smart tourism by analyzing 38 relevant contributions in multi-disciplinary fields systematically. Historical trends, disciplines, regions, themes, relevance, methods, and theories were analyzed to map out the existing research on data privacy and security in smart tourism. Findings reveal that although relevant studies have grown in frequency in recent years, there is still a lack of attention to tourists' information privacy and security in smart tourism research. Specifically, privacy-based conceptualized studies, theory-driven empirical research, and legal analysis in data protection deserve immediate attention. Tourism scholars should also consider proper methods to raise tourists' data privacy and security awareness and build an ethical relationship between tourists and smart tourism applications.     

家庭旅游研究进展——基于2000-2019年英文文献的综述

家庭旅游是全球旅游业最重要的细分市场。近年来,我国家庭旅游市场的规模和发展潜力受到业界的广泛关注,但相对于我国家庭旅游市场的发展实践,国内学术界对这一细分市场的研究明显不足。文章对2000-2019年发表在英文期刊的136篇家庭旅游文献进行了系统梳理,研究发现国际学术界日益关注家庭旅游,文献数量不断增长,但研究地域主要集中在北美和欧洲等发达国家和地区。研究方法以定量研究为主,研究主题、数据获取方法呈现出多元化的趋势,研究对象聚焦儿童参与的核心家庭旅游活动。研究主要以家庭消费的计量模型、家庭角色和家庭资源/权力理论、体验理论和家庭功能理论等为基础,可归纳为消费、决策、体验和功能等4个研究视角。基于英文研究的局限,并结合中国的文化、家庭、市场和社会特征,文章提出了中国家庭旅游研究应该重点关注的4个方向:(1)中国文化价值观及其影响;(2)中国家庭角色和结构特征;(3)家庭旅游市场的供给研究;(4)积极老龄化(active aging)和社会功能。     

关于乡村旅游、农业旅游与民俗旅游的几点辨析

目前,乡村旅游、农业旅游与民俗旅游越来越受到我国旅游业界和学界的关注,但是,包括研究论文、会议发言和旅游规划中的片面理解不仅相当普遍,而且也正在传播.本文作者认为,如果业界、学界能够更广泛的注目业态实践,并在此前人们已有研究的基础上进行更深入的研究,则将有可能对乡村旅游、农业旅游与民俗旅游的理论和实践产生更加积极的作用.本文的几点内容,就是作者试图根据自己近20年的接触对乡村旅游、农业旅游、民俗旅游所做的一点个人的诠释和辨析.