THE CULT[URE] OF THE CUSTOMER

Much organizational restructuring, at least in the UK and USA, seeks to replace organizational regulation by that of the market. These developments centre around an emphasis on relations with customers - the ‘sovereign consumer’- as a paradigm for effective forms of organizational relations; they are apparent in, and underpin, a wide variety of organizational developments: just-in-time, total quality management, culture change programmes. Understanding these developments requires consideration of the discourse of enterprise of which the culture of the (internal) customer constitutes a key element. Defining internal organizational relations ‘as if’they were customer/supplier relations means replacing bureaucratic regulation and stability with the constant uncertainties of the market, and thus requiring enterprise from employees. This discourse has fundamental implications for management attempts to define working practices and relations and, ultimately, has impact on the conduct and identities of employees. Understanding these developments is not possible if analysis remains at the level of the organization. It requires that organizational restructurings, and the discourse which supports them, be located within the social and political rationality of enterprise. The certainties of management, the conviction that environmental challenge and competitive threat must be met by the cult[ure] of the customer, are due to managements’largely unquestioned acceptance of the normality and perceived good sense of the discourse of enterprise.     

THE DRIVERS OF STRUCTURAL CHANGE

The main goal of this paper is to provide an integrated survey of the literature devoted to identifying the drivers of structural change, broadly defined as the process of reallocation of economic activity across the three broad sectors agriculture, manufacturing and services. Using the GGDC 10‐Sector Database, this paper first presents the empirical facts associated with structural change in different regions of the world – that is Europe and the USA, Asia, Latin America, and Africa – then reviews four determinants of structural change: (i) changes in income, (ii) changes in relative (sectoral) prices, (iii) changes in input–output linkages and (iv) changes in comparative advantage(s) via globalization and trade.     

THE ‘COMPARATIVE INSTITUTIONAL’ THEORY OF THE FIRM: SOME IMPLICATIONS FOR CORPORATE STRATEGY*

This article outlines a rationale for the existence of firms and derives its implications for corporate strategy. It argues that one important source of sustainable rents is the ability of firms to reduce the costs they experience in organizing both internal and external transaction below those of their rivals.     

MONEY STILL MATTERS – THE IMPLICATIONS OF M4X FOR QUANTITATIVE EASING

It has been argued that quantitative easing (QE) is designed to prevent a collapse of broad money. However, the official M4 broad‐money measure was growing rapidly when QE was introduced. This figure was, though, exaggerated by artificial transactions within banking groups and some have suggested that broad money supply measures should exclude these transactions (M4X). This article tests whether the authorities are right to focus on M4X. It is concluded that M4X is more closely related to the wider economy than M4 but that the official M4X statistics need substantial improvement. The conclusions regarding QE generally are more nuanced and it is noted that the UK's fiscal profligacy is exacerbating the downturn in the private sector, despite politicians' claims to the contrary.     

THEORIES OF THE FIRM: IMPLICATIONS FOR STRATEGY RESEARCH*

Theories of the firm provide a perspective for thinking about organizational objectives and a framework for analysing important research problems. Here, we demonstrate the usefulness of several economic theories of the firm for guiding strategy research. We evaluate the relevance of each theory with regard to how the underlying conceptualization of the firm permits us to investigate issues of substantive interest to strategy researchers, and how compatible the assumptions contained within the theory are with the traditional strategy framework. We also examine the relevance of the theories from the viewpoint of philosophical methodology. We argue that, because of the integrative nature of strategy research, it is imperative for researchers to adopt multiple frameworks represented by different theories for the advancement of the field.     

THE ECONOMICS, POLITICAL AND FINANCIAL IMPLICATIONS OF AGEING POPULATIONS

It is likely that most developed countries will see populations shrink over the coming generations. This brings with it various problems that are highlighted in this article. However, one medium-term benefit of the process of ageing may be a return to a higher level of saving in the USA. This will bring the US current account back towards balance.     

CONCEPTUALIZING THE GOAL AND SYSTEM MODELS OF ORGANIZATIONAL EFFECTIVENESS —IMPLICATIONS FOR COMPARATIVE EVALUATION RESEARCH

The lack of comparative evaluation research on organizational-effectiveness models is the primary focus of this discussion. Problems in conceptually and operationally defining evaluation models, such as those in the goal and system model classes, are the proposed reason for this lack of comparative research. In this paper, goal and system models are formally defined in terms of their historical origins, underlying criteria and differing methods of application. A goal and system model classification continuum is also presented. Five comparative evaluation research questions are proposed and their implications for research are discussed. From a theoretical perspective this paper attempts to go beyond the sound foundation laid by Campbell (1977) in his discussion of these two schools of thought on organizational effectiveness.     

THE PORTUGUESE MALAISE: STRUCTURAL CAUSES OF THE CRISIS AND LESSONS FOR THE EUROZONE

The analysis of the structural causes of the Portuguese crisis points to a mix of internal and external factors that reinforced each other. Among the external factors were the perverse incentives posed by the current institutional setting in the EU and the single currency. These have wider implications for the eurozone in that the long‐term sustainability of the eurozone will require more effective operation of internal adjustment mechanisms. Additionally, the implementation of monetary competition in the eurozone is suggested as an alternative to the current path towards greater centralisation.     

PROPERTY RIGHTS AND THE GENERAL THEORY OF EXCHANGE: FREQUENTLY NEGLECTED IMPLICATIONS OF THE DIVISION OF LABOUR AND THE LAW OF COMPARATIVE ADVANTAGE

The importance of the division of labour and the law of comparative advantage to the operation of modern economies are well known, but many of the implications of these phenomena are less widely appreciated. This article examines the implications of the division of labour and the law of comparative advantage for the ownership and exercise of property rights and the creation and distribution of wealth. It is argued that a fuller appreciation of these phenomena leads to the conclusion that restraints on trade and redistributory measures infringe private property rights and reduce wealth.     

PRODUCTIVITY AND STRUCTURAL CHANGE: A REVIEW OF THE LITERATURE

Abstract.  This paper is a survey of the existing research on structural change at various levels of aggregation with a special focus on the relation to productivity and technological change. The exposition covers the research concerning the development of the three main sectors of the private economy, multisector growth models and recent evolutionary theories of structural change. Empirical studies of the reallocation of market or sector shares as a result of differential productivity developments are also discussed. The synthesis emphasizes the crucial interaction of supply- and demand-side forces in shaping structural change.     

THE FACT AND CAUSES OF VARIATION IN STRUCTURAL DEVELOPMENT PROCESSES

As organizations adapt to changes in environmental conditions and internal needs, they often develop new structures. Research has described several diverse processes by which this development takes place (cf. Chandler, 1962; Child, 1972; Pettigrew, 1973; Sproull, et al., 1978). The only explanations provided thus far for these divergent views is methodological artefact and observer bias (Allison, 1971). In this paper, three parallel case studies are used to show that such differences are real - different organizations do follow different development paths. Evidence is provided to suggest that this variation is caused by the differing structures of organizational control surrounding new structures.     

DEMAND,CUSTOMER BASE‐LINE AND DEMAND RESPONSE IN THE ELECTRICITY MARKET: A SURVEY

The increasing use of demand‐side management, as a tool to reliably meet electricity demands at peak time, has stimulated interest among researchers, consumers and producer organiza‐tions, managers, regulators and policymakers. This research reviews the growing literature on models which are used to study demand, customer base‐line (CBL) and demand response in the electricity market. After characterizing the general demand models, the CBL, based on which the demand response models are studied, is reviewed. Given the experience gained from the review and existing conditions, the study combines an appropriate model for each case for a possible application to the electricity market; moreover, it discusses the implications of the results. In the literature, these aspects are studied independently. The main contribution of this survey is attributed to the treatment of the three issues as sequentially interdependent. The review is expected to enhance the understanding of the demand, CBL and demand response in the electricity market and their relationships. The objective is conducted through a combination of demand and supply side managements in order to reduce demand through different demand response programs during peak times. This enables electricity suppliers to save costly electricity generation and at the same time reduce energy vulnerability.