THE CULT[URE] OF THE CUSTOMER

Much organizational restructuring, at least in the UK and USA, seeks to replace organizational regulation by that of the market. These developments centre around an emphasis on relations with customers - the ‘sovereign consumer’- as a paradigm for effective forms of organizational relations; they are apparent in, and underpin, a wide variety of organizational developments: just-in-time, total quality management, culture change programmes. Understanding these developments requires consideration of the discourse of enterprise of which the culture of the (internal) customer constitutes a key element. Defining internal organizational relations ‘as if’they were customer/supplier relations means replacing bureaucratic regulation and stability with the constant uncertainties of the market, and thus requiring enterprise from employees. This discourse has fundamental implications for management attempts to define working practices and relations and, ultimately, has impact on the conduct and identities of employees. Understanding these developments is not possible if analysis remains at the level of the organization. It requires that organizational restructurings, and the discourse which supports them, be located within the social and political rationality of enterprise. The certainties of management, the conviction that environmental challenge and competitive threat must be met by the cult[ure] of the customer, are due to managements’largely unquestioned acceptance of the normality and perceived good sense of the discourse of enterprise.     

THE ‘COMPARATIVE INSTITUTIONAL’ THEORY OF THE FIRM: SOME IMPLICATIONS FOR CORPORATE STRATEGY*

This article outlines a rationale for the existence of firms and derives its implications for corporate strategy. It argues that one important source of sustainable rents is the ability of firms to reduce the costs they experience in organizing both internal and external transaction below those of their rivals.     

THE ECONOMICS, POLITICAL AND FINANCIAL IMPLICATIONS OF AGEING POPULATIONS

It is likely that most developed countries will see populations shrink over the coming generations. This brings with it various problems that are highlighted in this article. However, one medium-term benefit of the process of ageing may be a return to a higher level of saving in the USA. This will bring the US current account back towards balance.     

PRODUCTIVITY AND STRUCTURAL CHANGE: A REVIEW OF THE LITERATURE

Abstract.  This paper is a survey of the existing research on structural change at various levels of aggregation with a special focus on the relation to productivity and technological change. The exposition covers the research concerning the development of the three main sectors of the private economy, multisector growth models and recent evolutionary theories of structural change. Empirical studies of the reallocation of market or sector shares as a result of differential productivity developments are also discussed. The synthesis emphasizes the crucial interaction of supply- and demand-side forces in shaping structural change.     

PROPERTY RIGHTS AND THE GENERAL THEORY OF EXCHANGE: FREQUENTLY NEGLECTED IMPLICATIONS OF THE DIVISION OF LABOUR AND THE LAW OF COMPARATIVE ADVANTAGE

The importance of the division of labour and the law of comparative advantage to the operation of modern economies are well known, but many of the implications of these phenomena are less widely appreciated. This article examines the implications of the division of labour and the law of comparative advantage for the ownership and exercise of property rights and the creation and distribution of wealth. It is argued that a fuller appreciation of these phenomena leads to the conclusion that restraints on trade and redistributory measures infringe private property rights and reduce wealth.     

DEMAND,CUSTOMER BASE‐LINE AND DEMAND RESPONSE IN THE ELECTRICITY MARKET: A SURVEY

The increasing use of demand‐side management, as a tool to reliably meet electricity demands at peak time, has stimulated interest among researchers, consumers and producer organiza‐tions, managers, regulators and policymakers. This research reviews the growing literature on models which are used to study demand, customer base‐line (CBL) and demand response in the electricity market. After characterizing the general demand models, the CBL, based on which the demand response models are studied, is reviewed. Given the experience gained from the review and existing conditions, the study combines an appropriate model for each case for a possible application to the electricity market; moreover, it discusses the implications of the results. In the literature, these aspects are studied independently. The main contribution of this survey is attributed to the treatment of the three issues as sequentially interdependent. The review is expected to enhance the understanding of the demand, CBL and demand response in the electricity market and their relationships. The objective is conducted through a combination of demand and supply side managements in order to reduce demand through different demand response programs during peak times. This enables electricity suppliers to save costly electricity generation and at the same time reduce energy vulnerability.     

STRUCTURAL CHANGE AND GROWTH IN CHINA UNDER ECONOMIC REFORMS: PATTERNS,CAUSES AND IMPLICATIONS

This paper investigates the patterns, causes, and implications of China's structural change and its contribution to China's regional growth. Among many other findings, our regression results show that conditional convergence exists across different regions in China. Regional structural change has a convergence effect and regional openness facilitates regional structural change. Structural shocks and structural transformation had the opposite effect on China's interregional convergence during the 1990s, though the combined effect of overall structural change is a convergence effect. We also find that Chinese regions rely more heavily on structural change for labor productivity growth as the economy evolves. In summary, the results of our empirical analysis support the hypothesis underlying the theoretical model of this paper.     

THE REGIONAL GEOGRAPHY OF U.S. BUSINESS SERVICES GROWTH, 1977–1987: EVIDENCE AND POLICY IMPLICATIONS

Regional analysts and policy makers have long struggled with problems arising from the uneven development of industrial systems. Most efforts have focused on manufacturing even though the business services sector continues to gain importance as a source of employment. This paper provides rigorous analyses of the regional organization of business services employment growth in the United States and discusses some implications of regionalism for the development of industrial policy. The analyses use chi-square goodness-of-fit tests and spatial statistics to examine regional structure. State-level employment data in ten business service industries for two periods, 1977–1982 and 1982–1987, are used in the analyses. The results show that although employment growth varies across the United States, it does not exhibit consistent regional organization. Instead, growth is organized more around metropolitan complexes. The lack of regional organization suggests that industrial policy should focus on the urban concentration of growth, telecommunications infrastructure and urban-rural linkages.     

MANAGING MARKETS: IMPLICATIONS FOR THE MAKE-BUY DECISION

The concept of a managed market is developed and is seen as especially suitable for complex transactions as an alternative to internal hierarchical organization. It is argued that a number of augmenting processes, namely trust, routinization and mutual adjustment, usually associated with internal organization, can be used to good effect in a market. Hence the paper develops an approach to make-buy decisions through a transactions cost model and exemplifies the augmenting processes in three case studies from branches of the engineering industry.     

THE RELATIONSHIP BETWEEN RELATIVE RISK AVERSION AND THE LEVEL OF EDUCATION: A SURVEY AND IMPLICATIONS FOR THE DEMAND FOR LIFE INSURANCE

The expected utility hypothesis has been widely used in the construction of economic models and numerous difficulties are encountered in attempting to take into account preferences toward risk in a real‐world setting. More recently, attention has focused on comparative studies in economics and business in an international framework and problems related to the hypothesis of relative risk aversion (RRA). One ambiguous hypothesis is the relationship between the level of RRA and the level of education, which has been found either positive or negative. From a causality point of view, it may be argued that investors with a high level of education are less risk averse, but it may also be argued that less risk‐averse individuals choose to pursue a higher level of education. The purpose of this paper is to survey the empirical literature on this subject. It provides evidence that risk aversion is negatively correlated with higher education and human development. The results have important implications for macroeconomic empirical studies and the demand for financial assets and more specifically on the demand for life insurance. Assuming the same degree of RRA for utility‐maximizing consumers should be limited to homogeneous samples.