Destination Image of Taiwan From the Perspective of Hong Kong Residents: Revisiting Structural Relationships Between Destination Image Attributes and Behavioral Intention

Destination image plays an important role in how tourists make their travel and purchase decisions. This study examines the perceived image of Taiwan as a travel destination from the perspective of Hong Kong residents. The Hong Kong outbound tourism market is important for Taiwan. Using a self-completed questionnaire, this research examines the destination image of Taiwan among 213 Hong Kong residents. The results indicate that affective image is a stronger predictor of travel intention than cognitive image. Affective image also plays a mediating role in the relationship between cognitive image and behavioral intention. Hence, affective image is an important intangible quality for today’s destinations.     

Factors Affecting Outbound Tourists' Destination Choice: The Case of Hong Kong

Trip expenditure, length of stay during the trip, size of the travel party, monthly household income, discovering new places and/or things, and getting away from daily routine, role, obligation, stress and troubles have significant influence on Hong Kong residents' destination choice. Hong Kong residents' destination choice is highly associated with trip characteristic in comparison to socio-demographics and travel motivation factors. Destinations close to Hong Kong can focus on packaging their products with shorter trip lengths and making the packages attractive to travel companions in addition to the travelers. Destinations that are relatively far away from Hong Kong should focus on packaging their products to attract the Hong Kong outbound travelers with longer trip lengths and plan activities that cater to individual needs.     

A study of pre-trip use of travel guidebooks by leisure travelers

Travel guidebooks are one of the information sources used by tourists. This study applies and extends the information needs model proposed by Vogt and Fesenmaier to examine what Hong Kong residents specifically required from their pre-trip use of guidebooks. In-depth interviews were conducted with 15 leisure travelers, and 402 questionnaires subsequently distributed. A factor analysis is employed to show that as well as the five original needs from the model (functional, hedonic, innovation, aesthetic and sign needs), five more needs can be identified. These are itinerary improvement, travel partner, quality information, personal interest, and security needs. Functional needs are found to be the dominant factor and sign needs the least significant. The results of independent t-test and one-way ANOVA reveal that the importance placed on different needs varies according to age, education, income, planned destination, mode of travel, length of trip, number of visits and travel companions. The study makes recommendations for how travel guidebooks can better appeal to these needs and capture the attention of potential users.     

Characteristics of family reunion travelers

Destinations have endowed resources, created resources, and supporting factors that make it attractive and form the basis for destination competitiveness. Local assets and destination marketing organization resources make some target markets more viable than others. This research identified trip characteristics that make some destinations, like one with a hub and spoke system offering a variety of day trips/activities, more attractive to family reunion travelers and this information can aid in the development/management of indispensable products/services/infrastructure adding value over other destinations. By exploring family reunion travelers' characteristics, practitioners can more effectively develop and market their destinations to this niche group travel market segment.     

The Effect of Distance on Tourism in Hong Kong: A Comparison of Short Haul and Long Haul Visitors

This study reports on a pilot project examining the effect of distance on the profile and trip characteristics of vacation visitors to Hong Kong. Secondary data are used. The study reveals a clear long haul/short haul dichotomy in visitor profile and resultant behaviors in Hong Kong. Long haul tourists tend to be older, more affluent and view Hong Kong as a stop-over destination, whereas short haul visitors are younger, less affluent and see it as their main and only destination. The resultant socio-demographic and destination role differences translate into substantially different in-destination behavior patterns. The authors argue that these differences are, at least in part, a function of the discriminating effect that distance has on the ability of some people to travel to long haul destinations.     

Hong Kong Residents' Adoption of Risk Reduction Strategies in Leisure Travel

For decades risk has been identified as a major concern for traveling. Although some recent studies focused on studying consumers' perceived travel risks, only a few prior studies literally discussed consumers' risk reduction strategies in the context of travel-related services. To fill this gap, this study aims to investigate the travel-related risk reduction strategies that Hong Kong residents adopt to strengthen their confidence during leisure travel. This study also explores if travelers of different travel-related and sociodemographic characteristics adopt different risk reduction strategies. Among different risk reduction strategies—“purchase travel insurance,” “bring extra cash,” and “search for latest information about the destination”—are the ones which Hong Kong residents are likely to adopt when they travel for leisure. Results revealed that travel-related and sociodemographic characteristics influenced travelers' likelihood to risk reduction strategies differently. Specifically, travel experience of travelers, age, and household income displayed significant differences in the likelihood of adopting most of the risk reduction strategies.     

Understanding visitor–resident relations in overtourism: developing resilience for sustainable tourism

While almost all travel destinations seek to increase tourists, less attention is paid to balancing the growth in tourists against consequent visitor–resident irritants, which is essential if the objective is to make tourism more sustainable. Overlooking the carrying capacity of a destination is a common mistake committed when formulating travel visa policies. Overtourism is a term recently used to contextualize this potential hazard to many popular tourist destinations worldwide. One notable case in point is the “multiple-entry permit” policy implemented in Hong Kong which is causing conflicts between mainland Chinese visitors and Hong Kong residents. To investigate the overtourism phenomenon in Hong Kong we develop a hysteresis model. We hypothesized that ceteris paribus, the implementation of a “multiple-entry permit” policy would lead to an overwhelming growth in day-trippers and cause a permanently negative cointegrating relationship with residents’ sentiment. We confirmed our hypothesis by using the bound tests of Autoregressive-Distributed Lag models. Our findings suggest that policymakers should note that the deterioration in visitor–resident relations from overtourism may exhibit a significant hysteresis effect that will persist far beyond the original stimulus. “Developing resilience in tourism” and “exploring sustainable degrowth” are discussed as potential strategies for long-term tourism growth.     

Creating a scale for assessing socially sustainable tourism

As destinations absorb ever increasing number of visitors, destination managers become progressively more concerned about the longer term viability of tourism from a resident's perspective. However, few studies have examined the application of real-time social sustainability within tourism, particularly how to measure impacts on social sustainability. This study outlines the development of a valid and reliable scale – the Scale of Social Sustainability (SSS) – for tourism that provides an assessment of social sustainability in destination settings. A 10-step procedure was developed drawing upon the related literature. A telephone poll-based survey generated 1839 valid responses from Hong Kong residents. Hong Kong's growing popularity as a destination provides a rich array of host–guest conflict situations. Dimensionality was identified using exploratory and confirmatory factor analyses. Construct validity, reliability, and stability were assessed, and found good, showing that the scale could be used by other destinations worldwide. The theoretical and managerial implications of the scale are discussed, including options for annual surveys giving policy-makers alerts before situations worsen. Detailed host resident viewpoints and the large scale of the survey can help local residents be informed about tourism development and better involved in the policy formation process.     

Modelling and forecasting the demand for Hong Kong tourism

The main objectives of this paper are to identify the factors which contribute to the demand for Hong Kong tourism with the aid of econometric models and to generate forecasts of international tourism arrivals to Hong Kong for the period 2001–2008. The general-to-specific modelling approach is followed to model and forecast the demand for Hong Kong tourism by residents from the 16 major origin countries/regions and the empirical results reveal that the most important factors that determine the demand for Hong Kong tourism are the costs of tourism in Hong Kong, the economic condition (measured by the income level) in the origin countries/regions, the costs of tourism in the competing destinations and the ‘word of mouth’ effect. The demand elasticities and forecasts of tourism arrivals obtained from the demand models form the basis of policy formulations for the tourism industry in Hong Kong.     

CHINESE URBAN MATURE TRAVELERS' MOTIVATION AND CONSTRAINTS BY DECISION AUTONOMY

This study investigated trip motivation of 800 Chinese mature travelers residing in metropolitan areas based on travelers' decision autonomy in planning domestic trips. A two‐step cluster analysis was conducted to segment respondents into mutually exclusive groups according to their autonomy on destination selection, financial source, and trip arrangement. An ANOVA was conducted to examine differences on motivation factors among emergent clusters. Moreover, the resultant clusters were differentiated by travel constraints (i.e., health related and socio‐demographic characteristics) using a logistic regression analysis. Significant relationships among mature travelers' trip autonomy, motivation, and constraints contributed to the understanding of urban mature travelers in China.     

A Comparison of International Travel Between an Emerging and a Mature Source Market

Little research has been published on the evolution of markets, but markets, like destinations, should evolve over time. A market's collective travel behavior should change as residents become more experienced international tourists. Market evolution may be triggered by rapid economic development. As Tourists become more experienced, their destination choice, travel patterns and package tour propensity should change. This paper compares the international travel patterns of similar source markets at different stages of their travel life cycles. Hong Kong can be considered as an established source market, whereas Macau is a rapidly emerging source market. The study identifies significant differences in destination choice, package tour propensity, long-haul travel propensity, motivations and behavior within destinations. The authors conclude the paper by offering a number of propositions about market evolution.     

Holiday destinations: Understanding the travel choices of Irish tourists

This paper uses a McFadden choice model to measure the importance of destination, household and seasonal characteristics to the tourism destination choices of Irish households. The analysis is based on quarterly survey data of Irish households' travel destinations between 2000 and 2006. In total, some 55,000 holiday trips were observed. Destination characteristics such as temperature, GDP and coastline are found to positively influence choice probabilities, while population density and distance have a negative effect on choice. Household-specific characteristics such as the number of children and people over 60 in a household are found to be important. We also identify differences in preferences across seasons and a change over time of the effect of destination country GDP on Irish holiday destination choices.     

Main destination ratios : Analyses of tourist flows

Published data such as those from the World Tourism Organisation omit statistics about multidestination trips. The main Destination Ratio and its derivatives provide a partial remedy, illuminating patterns and trends that otherwise may be hidden. The techniques are illustrated by data about trips in one year by Japanese, New Zealanders, and Australians to sixteen countries, and about Australians' visits over thirteen years to Singapore and Hong Kong. The techniques' distinction is data collected at two points in a tourism system; conventional statistics about traveler-tourist flows usually rely on one point. Practical applications of the new techniques are discussed.     

Use of social media across the trip experience: An application of latent transition analysis

Recent advanced technologies have enabled travelers to communicate, interact, and form relationships with destinations, businesses, and other travelers through social media. However, the nature/patterns of use of social media by travelers varies substantially between travelers and across the trip experience (e.g. pre-, during, and post-trip); consequently, travelers develop their own idiosyncratic strategies (i.e. media repertoires) for information searching, communicating, and storing memories. There are four distinct and dominant repertoires of social media use across the three stages of the trip experience. As such, the findings clearly indicate that destination marketers should target the respective groups very differently.     

Tourist expenditures in Guangzhou, PR China

Tourism took on a new and crucial role in regional development and modernization in PR China with the introduction of the ‘Open Door Policy’ in late 1978. For the first time, the tourist expenditure patterns in the ‘Southern Gateway to China’, Guangzhou, are presented. Per capita tourist expenditure of Hong Kong and Macao Chinese is estimated to be much lower than that of a foreign tourist visiting the region, but the gross contribution is still significant to Guangzhou's tourist industry. Also previous per capita expenditure estimates of Hong Kong residents visiting PR China are suggested to have been overstated by 130% to 300%.     

Mainland Chinese residents' perceptions and motivations of visiting Hong Kong: Evidence from focus group interviews

Focus groups were employed to identify Mainland Chinese residents' perceptions, motivations and perceived behavioral inhibitors of visiting Hong Kong. Three group discussions were conducted in Beijing and two groups in Guangzhou, with a total of 36 participants. Results showed that Mainland Chinese residents perceived Hong Kong mainly as a shopping destination. Accordingly, their most prominent visitation motivation to Hong Kong was shopping. Other motivations identified from the group interviews were knowledge enhancement, curiosity, family togetherness and kinship enhancement, sightseeing, experiencing different culture and lifestyle, and visiting friends and relatives. In addition to time and money as the most salient perceived behavioral inhibitors, language, complexity of getting travel documents, and improper accommodation supplies were perceived as inhibiting factors for Mainland Chinese residents to visit Hong Kong. Based on the results, implications on destination management and marketing were discussed.     

Incorporating Both Positive and Negative Association Rules into the Analysis of Outbound Tourism in Hong Kong

This article presents a novel approach to data mining that incorporates both positive and negative association rules into the analysis of outbound travelers. Using datasets collected from three large-scale domestic tourism surveys on Hong Kong residents' outbound pleasure travel, different sets of targeted rules were generated to provide promising information that will allow practitioners and policy makers to better understand the important relationship between condition attributes and target attributes. This article will be of interest to readers who want to understand methods for integrating the latest data mining techniques into tourism research. It will also be of use to marketing managers in destinations to better formulate strategies for receiving outbound travelers from Hong Kong, and possibly elsewhere.     

区域旅游线路的复杂网络特征——以福建省为例

区域旅游线路呈现出的空间几何特征及其地理拓扑关系可以运用复杂网络工具进行剖析。该研究在国内外相关研究的基础上,以福建省为例,分别对省内出发和省外出发两种不同空间尺度的旅游线路进行定量分析,利用从出发地到各个旅游目的地形成的地理拓扑关系建构区域旅游网络,在此基础上从空间平均距离、形态指数、点度分布、中间性、匹配性、鲁棒性等统计量来分析旅游线路的空间网络结构。研究表明,多重区域旅游线路组合形成的网络整体上呈现出无标度网络特征,知名旅游目的地在网络中占据着核心位置;区域旅游线路的空间网络结构反映出福建省各旅游目的地的跨区合作已初见端倪,但仍需要深化推行产业集群区的跨区域合作经营;从点度的分布方面,省内旅游市场中的旅游线路在空间尺度上对旅游目的地的覆盖范围更加广泛,且各目的地的点度分布较为均衡,而省外旅游市场则仍需要继续与区域旅游的非核心目的地进行深度整合。     

Beyond Adoption of Travel Technology: Its Application to Unplanned Travel Behaviors

The ultimate goal of information distribution for a destination marketer is to stimulate travelers to make a purchase decision. Today, travel information can be obtained by travel technology, which enables travelers to exploit on-the-move information. Navigation services for travel technology are being more broadly used across the globe by providing a wide range of en route information. This study evaluates the effects of travel information disseminated by navigation services on unplanned behaviors during trips. The results of the study illustrate that travelers who use navigation during trips are more likely to be involved in unplanned activities and, hence, will have an increase in unplanned travel expenditures. Destination marketers can partner with travel technology providers to encourage better travel experiences for tourists and generate more travel revenues for the tourism industry.     

Service encounter failure,negative destination emotion and behavioral intention: An experimental study of taxi service

The relationship between transportation and tourism has not been fully explored in tourist research. The effects of transportation services at destinations, particularly with service encounter failures, on tourists' perceptions of the destinations and their behavioral intentions have not been considered. We examine taxis, a main form of tourist transportation, and assess how tourists evaluate the service encounter failures. Our sample of 308 residents in Hong Kong participated in an online experiment with a 2 × 2 between-subject experimental design. The results indicated that both dishonesty and inhospitality were regarded as attributes of taxi service failures and can contribute to tourists' negative emotions regarding destinations. The negative emotions were found to be a strong predictor of tourists' negative behavioral intentions, including their intentions to post negative online reviews and not to revisit. The implications are also discussed about managing transportation services such as taxis for destination marketing and management.