Comments on “time of consumption and the time of consumption: Consumer society and the ‘end’ of history”

The essay expounds upon the “problem” of time and its relation to history within the context of consumer culture. Beginning with the premise that consumer culture can be regarded as both the time of image consumption and the image of time consumption (from Debord 1983), the author goes on at length to discuss the concept of time in its three dimensions and then to relate briefly, the implications for the study of history. What follows is a short summary of the author's argument and then a reaction to it based on the idea of liberation.     

Unlocking the padlock: Retail and public policy in Belgium (1930–1961)

Abstract

During the inter-war and post-war decades, until the dawn of the 1960s, the Belgian retail sector remained very traditional and overcrowded. In that context literature usually points to the Belgian law of 1936/1937 restricting the expansion of department stores. This article outlines the history of this so-called Padlock Law (Loi de Cadenas/Grendelwet), and evaluates its effectiveness and impact. It tries to answer the question as to why the public debate on retailing in Belgium was caught in a deadlock and, specifically, why prohibitive measures against big distribution remained intact for such a long period. It demonstrates how the political dossier of the Padlock was interlinked with a much broader societal debate, that of the survival of the independent classes moyennes/middenstand. The Padlock became a highly symbolic issue, pitting small, family enterprises against big, capitalistic businesses, with all this linked to powerful social perceptions and powered by the dichotomy of modernity versus tradition. In the highly segmented and pillarised Belgian society, reaching a consensus on the modernisation of retailing was only possible after clearly incorporating small independent enterprises into the post-war neo-corporatist welfare state and into its structures of collective bargaining.     

An Investigation of the Yield Shift Theory of Satisfaction Using Field Data from the United States and the Netherlands

Yield shift theory (YST) is a relatively new theory that offers logic to predict and explain satisfaction effects for which prior theories could not fully account. We investigate the degree to which the propositions of YST are consistent with observed outcomes in a study of satisfaction with technology-supported collaboration among 322 knowledge workers from the Netherlands and 300 from the USA. Participants worked in natural groups on real tasks assigned in the course of their professional duties. All organizations used professional facilitators to guide the groups through complex collaborative tasks. Facilitators distributed a brief survey to measure the dependent variables satisfaction-with-outcome and satisfaction-with-process and the independent variables changes-in-utility and changes-in-likelihood. We validated the instrument in Dutch and English. Findings were consistent with the YST proposition that satisfaction responses are a function in shifts-in-yield for an individual’s set of active goals. We also observed that satisfaction responses also varied by national culture—on average, Netherlanders reported satisfaction responses of lower magnitude than did US participants. We discuss implications of YST for researchers and practitioners, and use its logic to reason why, in context of workplace collaboration, there may be differences in satisfaction responses by national culture.     

UNCERTAINTY AND EXPECTATIONS IN SHACKLE'S THEORY OF CAPITAL AND INTEREST

This paper is focused on the macroeconomic aspects of Shackle's theory of capital and interest. The paper highlights the strengths and weaknesses of this theory. Among the strengths is Shackle's treatment of historical time, expectations and their disappointment, ex ante and ex post magnitudes, macroeconomic equilibrium and disequilibrium. Among the weaknesses is Shackle's failure to grasp the difference between the theory of interest as such and the theory of the money rate of interest as well as the difference between the theory of capital in the context of logical time (the old Austrian approach) and the theory of capital in the context of historical time (Hayek's and Shackle's preferred approach).

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Insight into everyday media use with multiple screens

ABSTRACT

Multiscreening has been shown to affect consumers' brand attitudes and their memory of advertisements. However, little is known about the prevalence of using multiple screens simultaneously. The aim of this study is to provide insight into multiscreening by examining its prevalence, the composition of screens, and who is likely to multiscreen. A diary study with a representative sample of the Dutch population (n = 2,399) was conducted. First, the results showed that almost 60% of the participants multiscreened at least once. They multiscreened on average three days a week, mostly on Sundays, and on average more than 80 minutes per day. Second, the most prevalent screen combinations were TV-smartphone, TV-laptop, and TV-tablet. Third, multiscreeners were on average 41 years old, predominantly female, have a higher than average education, and own on average more than four screens. Finally, it was found that, in general, younger participants multiscreened longer than older participants.     

The Dutch Family Firm Confronted with Chandler's Dynamics of Industrial Capitalism, 1890–1940

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The usefulness of Schwartz's ‘Values Theory’ in understanding consumer behaviour towards differentiated products

Abstract

The Values Theory adopts a generic framework whereby a set of values is employed across consumer decision-making contexts in a manner that makes no distinction among various product categories. The present study advances this theory by exhibiting the adaptation capability of the generic values instrument (the Portrait Value Questionnaire, PVQ), demonstrating that tailor-made PVQ versions can reflect consumers' motives towards differentiated products (i.e. organic foods). A questionnaire was completed by approximately 1000 households in each of eight EU countries (N?=?8171). The organic food-relevant PVQ was developed through a preliminary qualitative phase (i.e. a means-end chain analysis), and its factorial design was validated through CFA, showing high statistical performance. PVQ-based European clusters with strong self-transcendence values comprised large numbers of organic purchasers. Moreover, results point to the fact that when a circumplex taxonomy, such as the PVQ, is applied in a real context (i.e. organic food purchases), the situation-relevant value domains merge into new hierarchical dimensions in absolute respect of the original taxonomy. This conclusion points to PVQ's robustness in adaptability to different situations of human value perspective.     

The servicescape: The social dimensions of place

Abstract

Place should not be viewed solely as a physical space that people inhabit or, within a servicescape context, patronise because the experiences consumers have in place are very much shaped by its occupants. Marketing literature, though, has tended to focus on the physicality of place, or the stimulus–response aspects of place, whereas in other disciplines such as geography, place has been viewed in terms of its temporal, spatial, natural, and social dimensions. The purpose of this study was to gain a greater understanding of how women's non-commercial relationships shaped their patronage decisions. Since this study was interested in why consumers make repeat retail visits, qualitative methods were used. As the findings revealed, one's need for social connectedness and desire to feel like an insider were sometimes more important than the products available and/or the servicescape's attributes.     

The contribution of implicit cognition to the Theory of Reasoned Action Model: a study of food preferences

Abstract

Attitudes are at the heart of the Theory of Reasoned Action (TRA), but problems in defining and measuring attitudes have contributed to typically low ability to predict behaviour. This article investigates the impact of potential disjuncture between evaluations that an individual externally verbalises (explicit attitudes), and evaluations that are internally held and may exist outside of conscious awareness (implicit attitudes), on the predictive ability of TRA. We study consumers’ attitudes towards eating healthy food and subsequent behaviour in a context of socially consensual behaviour. An Implicit Association Test (IAT) is used to measure implicit attitudes, and these scores are contrasted with self-reported explicit attitude scores. Ninety one participants took part in the study. We found, surprisingly, that implicit attitude has no significant effect on behavioural intention. However, a disjuncture between an individual’s implicit and explicit attitudes, reflecting internal psychological conflict, affected behaviour.     

A Comparison of Communications Practices Among Indian and U.S. Scientists and Engineers

ABSTRACT

An investigation of communication practices among U.S. (n s= 90) and Indian (n = 71) engineers and scientists employed in the aerospace industry revealed statistically significant differences between the two cultures. The differences may be attributed to Hofstede's (1980) cultural dimensions of individualism, uncertainty avoidance, and power distance; Hofstede and Bond's (1988) Confucian dynamism; and Hall's (1976) cultural context. Implications for practice address strategies to accommodate foreign cultures and to develop complementary approaches using the strengths of both cultures. Areas for future research are offered.     

The meaning of commitment in professional service relationships: a study of the meaning of commitment used by lawyers and their clients

Several authors have identified the importance of commitment in successful business relationships. However, few studies have considered the meaning of commitment, especially within the context of customer-supplier relationships.

Most studies of commitment within the marketing literature use existing conceptualisations developed within the psychology and organisational behaviour literatures. The purpose of this paper is to explore the meaning of commitment in a customer-supplier relationship context, and to compare this with traditional conceptualisation of commitment.

This study investigates the meaning of commitment used by both lawyers and their clients, within the context of their relationship. The findings show that the meaning of commitment used in professional relationships may be more complex than its traditional conceptualisation and should be extended to include at least three additional components including: 'partnership commitment', 'impression management commitment' and 'personal commitment'. It is argued that it is inappropriate to 'borrow' the conceptualisation of the construct of commitment from other disciplines, without considering the market-based context in which it is used. Implications for professional service relationships include that professionals and clients would benefit from sharing a similar meaning of commitment and this meaning may be influenced by the culture, systems and processes of their organisation.     

Emerging Economies' March Toward Globalization: From China to Muscatine

ABSTRACT

In this paper, a university business faculty-based workload model (WLM) is described. The WLM incorporates all the activities associated with university academic life and serves as a base for the management and/or change management of any of these. The WLM also provides an objective, transparent and equitable mechanism for the allocation of workload for all academics in the faculty, recognizing that there are certain activities which have strategic importance and need to be encouraged. In this paper, the strategic academic activity selected for illustration is research activity and output (within an Australian context). The WLM can be adapted to suit most other country's higher education systems. The WLM per se explicitly incorporates an element of research management which is supplemented, due to the research context adopted in this paper, by a sub-model, the Research Quantum management Model (RQMM), whose specific intent is the (change) management of research activity and its subsequent output (research quantum).     

Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers

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The Perceived Value of Value Meals

Abstract

This study provides a new explanation as to why restaurants frequently sell value meals along with the meals' components separately. We argue that beyond the traditional economic model of extracting the surplus from customers with extreme valuation for particular dishes, mixed bundling unintentionally creates a decoy price effect. With mixed bundling, the value meal might seem more attractive than with pure bundling, generating more profits for the restaurant. The combination of extracting additional consumer surplus and the increased demand due to decoy pricing makes the mixed bundling strategy a highly valuable marketing tool for restaurants. We test the theory by measuring subjects' willingness to pay for value meals while varying the prices of the meal's components that appear separately on the menu. The results strongly support our prediction that customers' willingness to pay for a value meal can be manipulated by controlling the price of the components.     

The Impact of “Encouragement” in the Development of Professionals for the Non-Profit Service Sector

Abstract

This study examines the role of perceived intent in the context of penalty evaluation. Based on prior attribution research, the study proposes that customers' responses to penalties are different depending on their perceptions of the organization's intent of using penalties. Using the data collected across the service industry, the study shows that when customers perceive the organization's intent as defensive rather than offensive, their evaluations of the penalty and the organization (e.g., perceived justice, satisfaction, behavioral intentions) are more positive than when they do not. Managerial implications are offered.     

Customer Orientation of Service Employees—Toward a Conceptual Framework of a Key Relationship Marketing Construct

Abstract

Although customer orientation is a core element of the marketing concept and is especially crucial to the concept of relationship marketing, no widely accepted conceptualization of the construct exists. In the context of service organizations, the fulfillment of customer needs and wishes by customer-contact employeescan be seen as crucial for gaining a high degree of customer orientation. This paper develops a conceptualization of service employee customer orientation which is presented as a three-dimensional construct, the interrelated dimensions being the employee's motivation to serve customers, his or her customer-oriented skills, and his or her self-perceived decision-making authority. Implications are drawn out for relationship marketing of services organizations and relationship marketing theory.     

The Impact of Customer-Salesperson Guanxi and Customer Dependence upon Salesperson Influence Effectiveness

Abstract

This study aims to explore the underlying impact of customer’s perceived dependence on salesperson (CPDS), customer–salesperson guanxi (C-S guanxi), and the customer’s preference of the salesperson’s influence tactics (SITs) on the salesperson’s influence effectiveness. The relationship between CPDS and C-S guanxi is also discussed. Based on the literature review, this study depicts the possible development paths of C-S guanxi and discusses the isolated impact of C-S guanxi dimensions, i.e., ganqing, renqing, mianzi and xinyong, on the customer’s preference of SITs. Several research propositions, theoretical and managerial implications in the context of personal selling and Chinese society are provided.     

Gender and Celebrity Scandals: A Cross-Cultural Examination on Celebrity Endorsement

Abstract

This research examines the effects of consumers’ culture and celebrity’s gender role on source credibility and attitude toward brand. Using culture difference theory (individualism and Confucianism) helps to explain why sex scandals can result in a greater negative impact on the response of Chinese customers than US customers. Finally, we provide a celebrity-select suggestion to mitigate the negative damage brought by the endorser’s sex scandal. Specifically, we conducted experiments by using a 2 (sex scandal vs. tax evasion) x2 (Confucianism vs. individualism) x3 (celebrity gender: male vs. female vs. transgender) between-subjects design.     

Corporate Social Responsibility in Purchasing and Supply Chain

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Interpreting value in the customer service experience using customer-dominant logic

Abstract

Traditionally, customer value has been examined from the perspective of the firm. New understandings of customer value from the customer-dominant logic perspective of services emphasise the need to move away from the service-dominant perspective and adopt a customer-based approach that considers value within the broader context of a customer’s lifeworld. This article explores how individual customers make sense of their participation in an extraordinary, commercially-driven consumption experience. A phenomenological approach is taken to understand the lived experience of these participants. The findings of this exploratory study reveal the highly complex nature of value in the experience in the chosen context of luxury driving experience days. Theoretical and managerial implications are discussed.