The technological gatekeeper

The present study identifies a two-step flow process of communication mediated by technological gatekeepers for scientific and technical fields characterized by dynamic information environments. Peer identification and a supervisory recognition of the phenomenon validate the gatekeeper finding. Certain characteristics of this study differ from previous research. The external communication needs of military in-house researchers are mitigated greatly by the infusion of technical information into the laboratory which is a part of the everyday activities of the organization. Gatekeepers are differentiated by topic and not the media monitored. Finally, the gatekeeper phenomenon is implicitly recognized, even though the development may be spontaneous; development that results because either the formal media leave a void in information needs or that engineers are not trained in the use of the formal information sources. In either case, the technological gatekeeper is a natural response to an information need.     

Beyond the Boundary

Much has been written about information gatekeepers, mostly describing how gatekeepers function within organizations. There has been less consideration of the gatekeeper's activities beyond the organization's boundary, though the gathering of external information is fundamental to gatekeeping. Stuart Macdonald and Christine Williams examine gatekeeping from an information perspective, starting with external information and following it into the organization. With only primitive networking and a range of occasional contacts in the outside world, the gatekeeper is something of a scavenger of external information. The gatekeeper certainly transfers information from the external environment to colleagues within the organization, but primary interest is in personal use of the information gathered. Seniority within the organization may allow the gatekeeper the latitude to function in ways that would not be tolerated in more junior employees. The article is wholly concerned with informal gatekeeping and concludes that organizations may condone or even inhibit such activity, but are constrained by the nature of information, and of organization itself, from encouraging it.     

How Internet technologies impact information flows in R&D: reconsidering the technological gatekeeper

Previous studies have firmly established the technological gatekeeper to be a key node in the innovation process – acquiring, translating, and disseminating external information throughout the R&D unit. However, the gatekeeper concept has received modest attention in recent times. We argue that the concept needs to be re‐examined in light of the recent advances in Internet technologies that have dramatically altered how knowledge workers source and share their information. Drawing on social network analysis and interview evidence from a medical devices R&D group, we find that the gatekeeper role is still vital, but no longer needs to be performed by a single individual. Instead, the modern R&D group can keep abreast of the latest technological advances through a combination of Internet‐enabled internal and external communication specialists. This study makes a number of important contributions. The gatekeeper theory is extended through the development of an updated conceptual framework. We also discuss the practical implications of our findings and advise R&D managers on how to organise resources to maximise optimal information flows.     

A Technological Lifecycle Approach to the Organisational Factors determining Gatekeeper Activities

The paper deals with the question whether gatekeepers arise spontaneously (non-hierarchical) or are created by administrative action (hierarchical). The author's approach to the problem relies on the use of a lifecycle model of an organisation devised by Utterback and Abernathy. They distinguish a product-innovation, a transitional and process- innovation (consolidation) phase in the development of an enterprise. The author's hypothesis is that gatekeepers can arise via either route depending on the phase in which enterprise is operating. In the earlier phases the author predicts that gatekeepers will either be absent or non-hierarchical (spontaneous) while in later phases they will be hierarchical (ex-officio).
A test of the hypothesis was carried out on R&D engineers in 16 small firms making non-consumer products in Belgium. The investigation involved sociometric analysis of the communication patterns of members of various R&D groups with their group colleagues or with contacts outside the organisation from which a new gatekeeper definition was derived. The author also devised a new means of characterising the innovatory phase of an enterprise.
The results are broadly in accordance with the author's hypothesis. The lesson for management of firms about to innovate radically is to set up its structure in such a way that spontaneous communication links cross-cutting formal communication lines are able to flourish.     

A study of communication behaviour in an R & D laboratory

There is still much uncertainty about the determinants of technical communication flow in UK R & D laboratories and even more uncertainty about the causal link between communication behaviour and performance. Hence it is not clear what managerial action should be taken to improve technical communication flow and what effect such action would have on research productivity. In this study the main factors influencing communication flow are identified and the role of basic human characteristics in determining both communication behaviour and performance are studied and discussed.     

The search for the latent information star

Abstract: R & D groups are knowledge-intensive organizations. As such, their principal assets are the men and women with scientific and technical training who constitute these groups. The raw materials that they work on and the products that they produce are ideas or information. The patents, papers, and hardware which emanate from these groups represent the physical manifestations of these ideas. One important concern for increasing productivity in R & D laboratories, therefore, is the facilitation of information flow into, within, and out of research group (Fischer, 1980). This paper considers an approach for improving the performance of an R & D group by increasing its information acquisition and processing capabilities and reports findings from a field study undertaken to examine this approach.     

The relationship between team communication,structure, and academic R&D performance: empirical evidence of the national telecommunication program in Taiwan

This research evaluates the frontier National Telecommunication Program (NTP) in Taiwan using the data envelopment analysis approach and analyzes the influence of team communication and structure on R&D performance by establishing a structural equation modeling relationship. The results show that team communication is highly correlated with R&D performance. The high‐scored projects have internal communication patterns with a higher meeting frequency but shorter dialogue duration, a uniform distribution of regular meetings, a scheme for the lower hierarchy to meet with the project leader, a well‐managed channel to access accumulative expertise, and an open forum for communication. They also have external communication patterns with a gatekeeper bridging inward and outward information, a lower frequency of time‐consuming external sourcing, and a higher frequency of external cooperation, referencing, learning, and benchmarking. Though team structure has no significant influence on R&D performance, the high‐scored research group focused more on the structural dimensions of research strategy, laboratory management, and motivation incentives. This research will provide effective principles of project management to team leaders and industrial policy guidelines to program sponsors.     

An investigation into the managerial roles and career paths of gatekeepers and project supervisors in a major R & D facility

This study investigates the role of gatekeepers in the transfer of information within a single R&D location by comparing directly the performance of project groups with and without gatekeepers. The results show that gatekeepers performed a linking role only for projects performing tasks that were 'locally-oriented' while 'universally-oriented' tasks were most effectively linked to external areas by direct project member communication. Gatekeepers also appear to facilitate external communication by their locally-oriented project colleagues. A follow-up study five years later showed that almost all gatekeeping project leaders had been promoted up the managerial ladder; in contrast, one half of the non-gatekeeping project leaders had ascended the technical ladder. This implies that higher managerial levels demand strong interpersonal as well as technical skills.     

Getting the most out of cross-functional cooperation: Internal structural change as a trigger for customer information use

Using customer information in the decision making of R&D and production is vital for industrial firms to survive and prosper in an increasingly competitive marketplace. Previous studies show that cross-functional cooperation may have both negative and positive effects on information use. The authors hypothesize that internal structural change positively moderates the relationship between cross-functional cooperation and information use. However, structural change also decreases the quality of cross-functional cooperation. Cross-functional knowledge increases both cross-functional cooperation and customer information use. These hypotheses are tested and supported using a data set consisting of 221 manufacturing and R&D managers in large industrial firms. The findings imply that although internal structural change increases the benefits of cooperative, cross-functional relationships in terms of customer information use, managers in volatile organizations should continue to strengthen cooperative relationships by maintaining and improving sales and marketing contact people's knowledge of manufacturing and R&D.     

Research laboratory architecture and the structuring of communications

This paper brings together results of a number of studies of communication in R & D organizations. These studies show very clearly the way in which communication is influenced by the physical, architectural arrangement of the laboratory. Communication between individuals is very sensitive to both the horizontal and vertical distances separating them. The point at which it becomes desirable to add floors to a building was derived as a function of required floor area. Finally, a partially successful experiment is reported in which an attempt was made to improve communication in an organization through architectural change. The results presented here should form the basis for further experimentation in this same manner. The possibilities are almost limitless. It only remains for some good imagination to be applied to the problem.     

Synthesizing R&D planning and business strategy: some preliminary findings

The need for firms to compete in the longer run by offering superior products at competitive prices requires better integration of R&D, and technology in general, into business strategy development. A survey based on personal interviews of 40 respondents from “Fortune 500” U. S. industrial firms reveals that their shift in emphasis toward new product/process R&D is providing the impetus for placing R&D in a strategic context. However, R&D has not been fully integrated into the strategic planning process of many organizations. The results of the survey reveal that certain communication channels can be more fully utilized to meld R&D planning into business strategy. Specific suggestions to facilitate information exchange, dissemination of planning data, and integration of various R&D plans into a cohesive technology strategy are given.     

Synthesizing R&D planning and business strategy: some preliminary findings

The need for firms to compete in the longer run by offering superior products at competitive prices requires better integration of R&D, and technology in general, into business strategy development. A survey based on personal interviews of 40 respondents from "Fortune 500" U. S. industrial firms reveals that their shift in emphasis toward new product/process R&D is providing the impetus for placing R&D in a strategic context. However, R&D has not been fully integrated into the strategic planning process of many organizations. The results of the survey reveal that certain communication channels can be more fully utilized to meld R&D planning into business strategy. Specific suggestions to facilitate information exchange, dissemination of planning data, and integration of various R&D plans into a cohesive technology strategy are given.     

The Gatekeeper Appraiser's Role in an Era of Higher Energy Prices*

This article discusses the notion of gatekeeper, or opinion leader, appraisers. Because these appraisers are instrumental in disseminating information to other appraisers they are very influential in shaping appraisal practices. A sample of 763 appraisers is used to identify these gatekeepers and to examine their appraisal practices relative to other appraisers. Differences are noted between opinion leaders and non-opinion leaders in the importance attached to and in the use of energy conservation components of real property in appraisals.     

Rational Versus Intuitive Gatekeeping: Escalation of Commitment in the Front End of NPD

The unwillingness of a gatekeeper to let go of a fruitless new product development (NPD) project wastes valuable resources and hampers NPD performance. The onset of such escalation of commitment is likely to occur already in the front end of NPD, where high ambiguity and complexity make it hard to distinguish fruitless from potentially successful projects. This study investigates if a gatekeeper’s thinking style—whether they think rationally or whether they follow their intuition—can prevent escalation of commitment in the front end. Theory on cognition provides arguments for and against either thinking style’s influence on escalation of commitment, but empirical evidence on this matter is lacking. Our study demonstrates that gatekeepers who think rationally are less likely to escalate their commitment than those who follow their intuition. This result holds both in a correlational study of dispositional thinking styles, as well as in an individual‐level randomized experiment in which the thinking style of experienced practitioners before they take gate decisions is induced. Our findings provide ample opportunities for improving existing front end gate review practices, such as allocating candidates for gatekeeper positions based on their thinking style, training gatekeepers to think rationally, and increasing the use of gate‐decision rules and templates.     

The internal audit of research and development

Most activities might benefit from an independent review; but very little attention has been given to the review of research and development (R & D). The evolving scope of internal audit together with trends in R & D provide a more favourable climate for the internal audit of this industry of discovery (Walley, 1974, p. 191). This paper presents the results of a survey which was questionnaire based and completed by internal auditors, most of whom worked for industrial multinationals which are household names. They represented companies employing 0–61 m staff with a turnover of |SL12b p.a.; 75|X% of the respondent organizations were industrial concerns employing 0.56m with a turnover of |SL10.7b p.a., most of the remaining respondents being financial organizations. Forty-two per cent were under overseas control. By focusing on the practice and intentions of leading organizations with a record of progressive management, the results of the survey point a way which is likely to be followed more generally. As the internal audit departments were also large (29 auditors in each; 35 for the industrial departments) they were better placed to extend the scope of their work.     

White collar unions in R & D: some UK experience

A survey of 34 UK R & D organizations found that over 60% recognized unions at some level. Many had negotiated full bargaining agreements for particular groups of staff. Although unions came in for plenty of criticism, on the whole organizations which had recognized unions felt far less negatively about them than those which had not. The former were sometimes able to point to specific benefits they had gained from dealing with white collar unions.     

Toward a guanxi-bases view of structural holes in sales gatekeeping: A qualitative study of sales practices in China

Sales managers often engage relational gatekeepers who connect personally with key managers or decision-makers in the client organization to broker the structural holes (‘absence of direct connections’) in sales relations in closely-knit networked markets. Based on interviews with fourteen local sales managers working for foreign companies and seven local gatekeepers in China, we aim to understand how different types of guanxi (‘particularistic personal ties’) bases and related social ties interact with one another, and together bridge structural holes in the sales management. We develop propositions to capture the essence of approaches, bases, rules, and rewards in sales gatekeeping (which refer to a process that involves the facilitation provided by relational gatekeepers in social and business interactions between a sales manager and a client manager in sales). We further develop a framework for understanding the differences in terms of guanxi bases and gatekeeper ties between homogeneous and heterogeneous structural holes in sales gatekeeping. This new framework has important theoretical and practical implications, as it allows researchers and practitioners to evaluate the guanxi-base characteristics of structural holes in business networking in China, and to determine the appropriate gatekeeper tie for the different purposes of gatekeeping (symbolic vs. reciprocal) in sales management.     

Ten years of R & D Management-some major themes: the role of communication in R & D

Fifteen papers on the role of interpersonal communication in R & D appearing in the first ten volumes of R & D Management are reviewed. The conclusions reached by the various contributors on three major themes are compared. The themes are: the relation of communication to performance, the effect of physical separation on communication rate, and the role of communication stars in information transfer. A clear division of opinion emerges on the extent to which managers can impose or create effective communication patterns as distinct from merely being able to stimulate those that already exist. Differences in experimental approach and the existence of methodological gaps prevent any judgment being made between the two viewpoints based only on the evidence in the papers under review.     

Technology development in developing countries: The case of a private R & D institution in Brazil

Research Development (RD) is concerned with the conversion of inventions (i.e. new ideas) into innovations (i.e. new products, processes and services in the market-place). Empirical evidence indicates that the rate of success of RD is small. In the innovation chain of events the scientific or technical accomplishment is but one link, a necessary but not sufficient condition of success. Often the market is the decisive factor.
Many research and development organizations (R & DOs), especially those funded privately, allocate their resources with a strong orientation towards satisfying perceived market needs. If this incentive persists during the R & D work the RD effort will probably be much facilitated.
In the light of the above concepts, the Brazilian R & D and RD experiences are reviewed with practical examples and emphasis on the efforts of Centro de Tecnologia Promon—CTP (Promon Technology Center). CTP works on non-conventional energy, industrial process development and telecommunication product development.
The experience reported is not intended to serve as a general solution to R & D or RD problems in the developing world. The purpose is rather to suggest alternative pathways and to point out the importance of a diversified approach to the tough task of closing the innovation loop.     

Networks and the Decision to Persist with Underperforming R&D Projects

Drawing on aspiration level theory and the networks literature, this paper develops a model toward decision makers' persistence with underperforming R&D projects based on the perceived properties of their personal network. The assumption is that positive feedback from network partners motivates persistence, and that this effect is multiplied when the decision makers' network is larger and denser, when network ties are predominantly strong, and when communication frequency within the network is high. The model is tested by a field experiment and conjoint methodology. Analysis of 1632 persistence decisions nested within 51 scientists responsible for R&D projects reveals that more positive feedback enhances persistence of underperforming R&D projects, and that this effect becomes stronger with increasing network size, network density, and communication frequency. These findings extend the project management literature by focusing on the social environment of the decision maker as one so far neglected factor in empirical studies on persistence decisions. Moreover, this study is among the first to investigate contingency relationships between feedback received from network partners and network structure. Finally, while most studies have emphasized that individuals and organizations can profit from their engagements in social networks, this paper suggests a potential dark side of networks by showing that networks can encourage decision makers to persist with their investment in an underperforming—and potentially failing—project. These results can help project managers involved in networking activities to better understand the effects of these activities on their decision policies, and thus draw better and more accurate decisions. Second, this study provides insights into how organizational strategy with respect to dissemination of R&D results and involvement of the organization's R&D managers in the scientific community influences the persistence of underperforming R&D projects, and thereby the organization's R&D expenditures. This can assist top managers to design financial controls and allocate financial resources to managers of underperforming R&D projects in line with the organization's networking strategy.