Digital buying behavior: The role of regulatory fit and self-construal in online luxury goods purchase intentions

Drawing on regulatory focus theory, this study examines how consumers’ promotion and prevention focus influences luxury purchase intentions in an online domain. The research further investigates the interactive effects of regulatory focus, goal orientation, and self-construal through four studies. Study 1 shows that promotion-focused versus prevention-focused consumers have a greater tendency to purchase luxury goods online and in-store. Contrary to extant research regarding the compatibility between message frame and consumers’ regulatory focus, using varying manipulations, Studies 2 and 3 find the primacy of prevention-framed messages in influencing online luxury purchase intentions for promotion- and prevention-focused consumers. Further, unlike prior studies, Study 4 shows no significant interaction effect between regulatory focus, goal orientation, and self-construal and adds a possible boundary condition by demonstrating how regulatory focus and self-construal effects differ for luxury purchase online. Overall, the studies offer important contributions to theory and practice relating to luxury consumption in cyberspace.     

The Effect of Management Leadership Style on Marketing Orientation,Service Quality,and Financial Results: A Cross-Cultural Study

ABSTRACT

The significance of customer and market orientation has been closely examined in the marketing and management literature. Recent research has focused on how to assess the antecedents of market orientation and the effect of market orientation on business performance via various mediating and situational variables. The present study investigates the impact of management leadership style on market orientation and collaboration between the management and the employees. Their effects on business performance are also scrutinized. The study was conducted on a sample of managers in Taiwan and the United States. A cross-country comparison yields many interesting findings and important managerial implications, as well as future research directions.     

Which firms are more prone to stock market manipulation?

This study empirically investigates which firms are more susceptible to successful manipulation. For this purpose, a unique data set consisting of manipulation cases from 1998 to 2006 from the Istanbul Stock Exchange (ISE) was collected and firm-specific variables are used to explain these manipulations. Probit regression results show that small firms, firms with less free float rate and a higher leverage ratio are more prone to stock price manipulation. Dynamic probit analysis concludes that the probability of manipulation of a stock is significantly higher for stocks that have been previously manipulated.     

It's Only Once,So Let's Indulge: Testing Ordinary vs. Extraordinary Experience within Marketing Messaging,Temporal Distance,and Consumer Indulgence

Prior research has inadequately examined how the nature of an experience (ordinary/extraordinary) influences consumption, with exceptions exploring outcomes of spending and happiness. This research extends prior work to examine if the nature of an experience within marketing messaging influences actual consumption, is moderated by temporal distance, and is mediated by goal orientation. Results show the nature of an experience within marketing messaging influences consumption through direct manipulation and use of an unrelated greeting card slogan prime (Pilot, Study 1), with extraordinary experiences increasing indulgence. Study 2 replicates prior results with actual consumption to show that extraordinary (ordinary) experiences within marketing messaging lead participants to eat more (fewer) candies. Study 3 builds on construal theory by examining temporal distance (moderator) and goal orientation (mediator) to show that extraordinary (ordinary) experiences 1 month in the future lead to a lower (higher) focus on goals that results in higher (lower) guilt‐related affect.     

Motivational compatibility and the role of anticipated feelings in positively valenced persuasive message framing

Previous research on message framing has focused on the effect of overall valence on persuasion, since most studies compare positively versus negatively valenced frames that are anchored by the same end‐state. Unlike previous studies, this paper investigates the role of end‐states, or outcome focus, in message framing by using two positively valenced, factually equivalent message frames that are anchored by opposing end‐states: the presence of gain (P/G) frame versus the absence of loss (A/L) frame. It is proposed that anticipated feelings and persuasion are greater when the end‐state of the message frame is motivationally compatible with a consumer's regulatory focus, either chronic or situational. The major hypothesis is that the P/G frame leads to the anticipation of more intense positive feelings and subsequently produces greater persuasion when promotion focus versus prevention focus is salient, whereas the opposite holds for the A/L frame. Furthermore, it is proposed that the effect of motivational compatibility on persuasion is mediated by the anticipation of positive feelings. These hypotheses are generally supported in two experiments. © 2008 Wiley Periodicals, Inc.     

Is money really the root of all evil? The impact of priming money on consumer choice

Despite the ubiquitous importance of money, the psychology of money has until recently received relatively little attention. While the literature has found that priming money has notable psychological consequences, little research has been done on the impact of priming money on consumer choice, particularly, their choice between hedonic and utilitarian options. The current research proposes that priming money will increase the likelihood of a prevention regulatory focus, and consequently, consumers will be more likely to choose more prudent alternatives when facing a trade-off between hedonic and utilitarian options. Results of four experiments show that participants in the money priming condition were more likely to choose utilitarian over hedonic options, compared with participants in the control condition. Furthermore, this effect was mediated by consumers’ situational prevention focus on the exposure to money primes, but attenuated when credit cards are primed.     

Understanding the Role of Consumer Heterogeneity in the Formation of Satisfaction Uncertainty

Prior empirical research has focused on the antecedents and consequences of attitude uncertainty. Drawing on regulatory focus theory and need for closure theory, this research examines the role of individual difference variables in shaping satisfaction uncertainty. This empirical work seeks to explore the interplay of individual difference variables, cognition and affect, in shaping satisfaction uncertainty. The proposed model maintains that need for closure and regulatory focus shape satisfaction uncertainty through their influence on cognitive and affective processes. The model was tested on 192 participants in an experiment using a restaurant scenario. Satisfaction uncertainty is estimated, rather than measured, using the Judgment Uncertainty and Magnitude Parameters (JUMP) model. The results show that prior expectation, pleasure, and arousal have positive effects on satisfaction uncertainty, while perceived performance has a negative impact. Furthermore, regulatory focus is found to moderate the effects of cognition and affect on satisfaction uncertainty, while need for closure moderates the impact of affect on satisfaction uncertainty.     

The relative importance of specific self‐efficacy sources in pretraining self‐efficacy beliefs

Self‐efficacy is clearly important for learning. Research identifying the most important sources of self‐efficacy beliefs, however, has been somewhat limited to date in that different disciplines focus largely on different sources of self‐efficacy. Whereas education researchers focus on Bandura's original sources of enactive mastery, vicarious experience, verbal persuasion and negative emotional arousal, organizational researchers focus on learning, performance prove and performance avoid achievement goal orientations. To date, however, little research has examined the importance of a specific set of self‐efficacy sources after fully accounting for the influence of other sources. Data were obtained from 278 adult trainees who completed online Microsoft Excel training. Results suggest that once accounting for achievement goal orientation, Bandura's sources of vicarious experience and negative emotional arousal are still important contributors to pretraining self‐efficacy beliefs. As such, organizations seeking to maximize training effectiveness may wish to consider pretraining interventions simultaneously targeting achievement goal orientation, vicarious experience and negative emotional arousal.     

CEOs’ regulatory focus and firm internationalization: The moderating effects of CEO overconfidence,narcissism and career horizon

While the international business literature has mainly focused on the firm- or industry-level antecedents of internationalization strategies, scholars have recently advocated a greater focus on the microfoundations of firms’ strategic decisions. Building on the regulatory focus theory, this study focuses on how CEO promotion and prevention foci impact firm internationalization. Looking into dispositional and situational attributions, this study also theorizes how these factors moderate the relationship between a CEO’s psychological motivations and firm internationalization. Using data from publicly traded US firms listed in the Fortune 500, the findings of this study show that a CEO’s promotion focus is positively associated with the extent of a firm’s internationalization, whereas a CEO’s strong prevention focus limits the extent of a firm’s internationalization. The findings also reveal that the relationship between a CEO’s regulatory focus and the extent of a firm’s internationalization is moderated by a CEO’s overconfidence, narcissism, and career horizon. These findings have important research and managerial implications for firms engaged in international business.     

Effects of cognitive age,dispositional time perceptions,and time view manipulations on product attribute evaluations

Researchers manipulate time perceptions in experiments, but the efficacy of such manipulations demands further scrutiny. Two studies test the effects of dispositional time views and time view manipulations on product attribute evaluations, as well as the interaction between cognitive age and manipulated time perceptions and that between dispositional and manipulated time perceptions. The results suggest that time manipulation drives and predicts consumer product evaluations. In addition, cognitive age interacts with time manipulation as a meaningful moderator/predictor, and dispositional time view interacts with time manipulation to influence consumer evaluations. An incongruency effect (i.e., a time manipulation condition that differs from consumers' time perceptions) occurs for hedonic attribute evaluations but not for utilitarian attribute evaluations. The research offers several managerial implications of these findings.     

A Content Analysis of Compatible Fit among Message Elements in Philanthropy Ads

This research examined philanthropy ad messages in terms of four key elements: philanthropy goal, beneficiary, expected fundraising impact, and how the suggested donation is appraised. A content analysis was carried out to systematically study ad messages from nonprofit organizations on the Philanthropy 400 list. Specifically, the frequency of appearance of each type of message elements was analyzed in terms of four theoretical concepts: regulatory focus (promotion vs. prevention goal), egoism/altruism (self vs. others as beneficiary), temporal orientation (present vs. future fundraising impact), and efficacy appraisal (self- vs. response-efficacy in how a donation is appraised). Since past research further suggests that persuasion may be enhanced when message elements are well matched in terms of “compatible fits,” this study further analyzed how the four message elements were combined in usage. The findings of this research show that while most nonprofit organizations actively utilized all four types of elements in their messages, the current practice did not follow the guidelines as would be suggested by compatible fits literature. In this respect, more research is needed to understand the discrepancy and provide better guidelines for future communication strategies in the nonprofit sector.     

Redemption time for coupons with limited duration: role of regulatory focus and product type

Firms spend a lot on coupon promotions and are concerned with their profitability. The characteristics of coupons are associated with success of coupon promotions. This research explores how consumer’s regulatory focus (promotion vs. prevention) and product type (material vs. experience) affect when consumers prefer to redeem coupons (coupon redemption time). Results from two studies show that people’s prevention goal strength is negatively related to redemption time consumers prefer. Besides, a fit between people’s regulatory focus and product type leads to earlier redemption than unfit condition. Specifically, experiential purchases are compatible with promotion-focused consumers and material purchases are compatible with prevention-focused consumers. We discuss the findings in the contexts of coupon research and theory on regulatory focus, and further posit managerial implications for the design of coupon promotions or other marketing activities with limited duration.     

Promoting employee’s self‐change skills: The role of job characteristics,goal clarity and learning goals

Personal growth initiative (PGI), i.e., self‐change skills, is necessary for employees to adapt to changing environments, but research examining the antecedents of PGI in an organizational context is limited. The present research investigated the antecedents of PGI in the workplace. Using a two‐wave questionnaire survey, data were collected from 204 employees, including nurses, medical technicians and administrative staff, at six healthcare organizations in Japan. The results of hierarchical regression analyses showed that goal clarity and learning goal orientation were positively related to PGI, whereas autonomy, skill variety and job complexity were not significantly related to PGI. The results also showed that goal clarity positively moderated the effect of skill variety on PGI, yet, negatively moderated the effect of job complexity on PGI. This study contributes to the existing literature by demonstrating how personal and situational factors influence employees’ self‐change skills in the workplace.     

The Impact of Moral Intensity on Decision Making in a Business Context

The present paper reports the results of a vignette- and questionnaire-based research project investigating the influence of Moral Intensity (MI) on decision making in a New Zealand business context. The use of a relatively sensitive research design yielded results showing that – in contrast to previous research – objective manipulations, as well as subjective perceptions, of three of the six MI components were of particular importance in accounting for a comparatively large proportion of the variation in four outcome variables. There were no interactions of appreciable magnitude between MI components, or variations across scenarios. Also, no support was found for a reliable multi-dimensional structure of perceptions of Moral Intensity. Implications of the findings are discussed.     

微信群中知识贡献中心性形成的前因因素和影响后果：基于调节焦点观点的探讨

微信群是知识传递的重要方式,越来越多的企业开始使用微信群进行内部工作管理。不同于传统知识网络的形成,在微信群中每个人都可能是贡献知识的中心,然而微信工作群还存在种种问题,如成员并非总愿意去贡献知识。如何形成这种知识网络使得人们成为贡献知识的中心,同时将其转化为企业创新绩效,并没有实证研究进行相关探讨。文章基于调节焦点理论,探析了不同目标导向（促进型和防御型）的成员会对知识网络核心的形成有着不同的影响。这种影响并非一成不变的,而是受到任务相似性和任务模糊性的影响。同时,在微信群中形成的知识贡献中心性还将对企业创新绩效起促进作用。文章通过搜集一家大型连锁酒店的5个工作微信群、共116家店长的数据,通过实证研究得到的结果支持了提出的大部分假设。     

Regulatory focus and attribute framing

This study examined the effects of regulatory focus and the framing of product attributes in advertisements. An experiment with a 2×2×2 between-subjects design was conducted to see if the compatibility among regulatory focus, frames and product attributes could affect ad and brand attitudes, and purchase intention. Participants’ regulatory focus (promotion vs. prevention) was primed whereas frames (gain vs. loss) and product attributes (hedonic vs. utilitarian) were manipulated in advertisements. Results revealed a series of two-way interactions as well as a three-way interaction among regulatory focus, frames and product attributes, suggesting the importance of compatibility among these variables in creating effective advertising messages.     

资质过剩感、证明目标导向与越轨创新：未来关注的视角

已有研究关注到了资质过剩感对个体的消极影响，忽视了资质过剩个体的价值寻求与冗余资质的角色外创新转化。研究基于自我验证理论，探讨资质过剩感对员工越轨创新的作用过程，以及证明目标导向的中介效应和未来关注的调节效应。两阶段的483份数据分析显示：资质过剩感正向影响越轨创新；证明目标导向在资质过剩感对越轨创新的作用过程中起中介作用；未来关注正向调节了证明目标导向与越轨创新的作用关系，同时正向调节了证明目标导向在资质过剩感与越轨创新之间的中介作用。研究关注到个体为过剩资质寻求肯定性反馈和价值证明的心理机制，从资质过剩的视角对自我验证理论做出边际贡献，为引导资质过剩感的创新转化提供了理论启发和实践建议。     

The Interplay of Mood and Regulatory Focus in Influencing Altruistic Behavior

Using the context of print advertising, this research examines how the effects of mood on altruistic behavior vary as a function of whether a promotion or prevention focus is involved in messaging for child sponsorship. The findings reveal that when an ad message is framed in promotion focus, a happy mood fosters more favorable attitude toward child sponsorship and willingness to sponsor than a sad mood. In contrast, the effects of mood on attitude toward child sponsorship and willingness to sponsor are attenuated when an ad message is framed in prevention focus. Further, the results shed light on the process underlying the interactive impact of mood and regulatory focus by demonstrating the mediating role of perceived elaboration and goal commitment in advertising persuasion.     

Oh my gosh,I got to get out of this place! A qualitative study of vicarious embarrassment in service encounters

Vicarious embarrassment is a negative emotion, which is experienced by an individual when others misbehave. People can feel vicariously embarrassed when observing other people's pratfalls or awkward appearance. For instance, vicarious embarrassment is elicited when watching reality TV or in service encounters where many other customers are present. However, the relevance of vicarious embarrassment in physical service environments has not yet been thoroughly analyzed in the context of service encounters. The objective of the present study is to close this research gap and to introduce the phenomenon of vicarious embarrassment to service research. The findings of 25 in‐depth interviews indicate that vicariously embarrassing incidents mostly occur in service encounters and that these incidents are triggered by the violation of social norms in both customer‐to‐customer and customer‐to‐employee interactions. The authors of the present paper identified closeness of relationship, the service context, and parties involved as important situational variables influencing vicarious embarrassment and further emotional, cognitive, and behavioral consequences for the observing person. From a managerial point of view, the relevance of vicarious embarrassment in physical service environments is caused by negative spillover effects of the service experience, which lead to decreasing customer satisfaction, negative word‐of‐mouth and purchase intentions, and a negative impact on the overall image of the service provider.     

Understanding the role of situational factors on online grocery shopping among older adults

This paper seeks to identify the situational factors that drive the adoption of online grocery shopping among older adults. A two-step research process is employed. First, exploratory qualitative research is carried out to identify situational factors that older adults take into account when deciding whether to buy groceries online. This is followed by a conjoint experiment to determine which situational factors are considered most important when making such a decision. The sample consisted of 9 participants in the in-depth individual interviews and 206 respondents in the conjoint experiment. The findings indicate that health, mobility issues, and distance to a store are the most important situational factors driving older adults to buy groceries online. Moreover, the findings confirm that the adoption of online grocery shopping among older adults is a result of a complex trade-off of situational variables. The findings contribute to managerial practice by providing online grocery retailers with insight that can be applied when designing promotional programs targeted at older adults.