Declining Memberships During an Economic Downturn in U.S. Private Clubs

ABSTRACT

Surveys were sent to managers at one thousand private clubs, who were members of the Club Managers Association of America (CMAA) to determine what membership changes clubs have experienced during the economic downturn from 2000 to 2003. The majority of respondents managed country clubs, member-owned clubs, and represented different areas of the United States. An overall response rate of 50% was achieved. Most clubs experienced a decline in the overall number of members and a higher annual attrition rate. Fewer clubs reported having a waitlist of members wanting to join and the clubs having a waitlist reported a smaller number of individuals on the waitlist. The clubs without a waitlist reported a higher number of openings in their club. The results of this study suggest that clubs need to implement membership marketing strategies in order to increase the number of candidates for membership during economic downturns.     

Do tourists experience boredom in mountain destinations?

The paper investigates the extent to which tourists perceive boredom during their winter mountain holiday. The Leisure Boredom Scale (S.E. Iso-Ahola & Weissinger, 1990) was applied to segment tourists on the base of their perceived boredom. An empirical research operated in an Alpine region revealed the existence of two segments who experience boredom: Bored tourists and Excited-Bored tourists (21% of the tourists). This evidence contradicts results found in previous literature that boredom is associated to passive behaviour, and shows that boredom co-exists with excitement. The majority of these tourists are mothers accompanying their relatives, stay in hotels, and choose either the chief town Aosta or minor locations. Bored tourists are involved in many activities, and spend even more than other tourists.     

Package mountaineer tourists holidaying in the French Alps: An evaluation of key influences encouraging their participation

This study investigates the key influences that encourage mountaineer tourists, classified as a type of adventure tourist, to participate in package mountaineering holidays. There is limited understanding of why tourists take package adventure holidays, yet the demand for such holidays has grown dramatically in recent years. The author conducted in-depth interviews with mountaineer tourists either during or at the end of their package mountaineering holiday in the Chamonix region of the French Alps. Interview findings provide an insight into package mountaineer tourists. Firstly, mountaineering was an important part of respondents’ lifestyles. Secondly, contrary to previous research on experienced mountaineers, respondents did not consider risk as an important motive and they did not view themselves as risk takers. Thirdly, skills development and experience were key motives encouraging package mountaineering holiday participation. Fourthly, a major concern for respondents was to have a safe mountaineering experience in which the mountaineering organisation and the guide played a key role.     

Holidays of older gay men: Age or sexual orientation as decisive factors?

Studies of holidays by gay men and lesbians reflect the characteristics and tourism profiles of younger persons. Invariably such studies show intensive holiday-taking and a desire for gay space when on holiday. Existing specialist product offer is targeted at this younger market by a small number of specialist tour operators. In this UK-based study, the requirements and current holiday profile of older gay men were examined. Studies of older gay men identified various views about lifestyles including both lonely, closeted individuals and well-adjusted individuals with surrogate families. Studies of ‘mainstream’ senior tourists implied intensive and experiential holiday-taking. On the basis of this literature it was postulated that the tourism profile of older gay men would be ‘positive’. The study was undertaken through interviews conducted with 23 men over the age of 35. It was concluded that holiday requirements were similar to those of other older people but with the further dimension of gay-friendliness. Informants felt there were opportunities for specialist and other tour operators to develop products and for destinations to be positioned appropriately for an older gay man's market.     

论度假旅游资源的分类与评价

本文认为，现行的国家标准《旅游资源分类、调查与评价》只适用于观光旅游资源的分类与评价，对度假旅游资源的分类、评价则不适宜。文章对度假旅游资源的构成要素作了较为详细的研究与评价，认为度假旅游资源由观赏游憩资源、生态环境资源、服务设施及服务、餐饮及其环境、娱乐项目五大要素构成，生态环境粪旅游资源是度假旅游资源的基础要素，生态环境在度假旅游地可直接转化为度假旅游产品，与游客进行着能量交换。度假游客对度假旅游地的需求，对度假旅游吸引物的评价决定了度假旅游资源的分类、评价。奉文对度假旅游资源的分类、评价标准作了尝试性的研究。     

Determinants of Small Pacific Island Tourism: A Vanuatu Study

The research reported in this paper sought to identify the key determinants of small island tourism in the Pacific region. In order to investigate this research problem, 185 Australian tourists were surveyed as they returned from holidaying in Vanuatu. The sample included those who had visited outer islands such as Espiritu Santo as well as those who had not ventured beyond the main island. Findings indicated that the most important influences on the decision to visit the outer islands were the climate and the reputation as a holiday destination. When rating Vanuatu as a holiday, both those who went to an outer island and those who did not rated the three main reasons as friendliness, range of restaurants and quality of accommodation, whereas the principal reasons given for not visiting an outer island were: that the outer islands were too expensive to access; most tourists wanted a “stay put” holiday; and they did not have enough time on their holiday. From the findings of this research on the determinants of small Pacific island tourism, it is suggested that further research into the applicability of these determinants be conducted in other small island environments in other regions of the world.     

Gambling motivation among tourists in Macau's casino resorts

The number of tourists visiting casino resorts has risen in recent years. Tourists often view gambling as a leisure activity option that they can participate in during their holiday. This study aims to investigate the motives that influence tourists’ gambling intention. A list of potential motives is derived from the extensive tourism literature, and a sample including 462 respondents was collected in Macau. The survey results indicate that benefits, learning, pleasure, costing, and socialization are all motives for tourists to engage in recreational gambling. However, adventure, relaxation, prestige, and winning are not influencing factors among tourists who gamble during their trip. The study also explores the moderating roles of gender, age, and educational level on the relationship between different motives and gambling intention. Understanding the motives for why tourists gamble is useful for integrated resort operators to formulate marketing strategies for attracting tourists.     

Off-season tourists and the cultural offer of a mass-tourism destination: The case of Rimini

This paper assesses the potential implications on off-season tourism of enhancing the cultural offer of Rimini, a popular Italian seaside holiday destination hosting about 12 million overnight stays per year. Since more than 9 million of these stays are concentrated in the summer season, in the last 20 years. Rimini has been undergoing a policy of seasonality smoothing, which mainly pivots around business and cultural tourism. This assessment has been carried out through discrete choice experiments submitted to a sample of about 800 tourists who visited Rimini outside the summer months. Since tourism can be viewed as a composite good, which overall utility depends on how the component characteristics are arranged, the choice experiments allow to disentangle the importance and the willingness to pay of tourists for different attributes of the holiday. The choice model incorporates a number of possible changes to actual tourism features (which are also the subject of public debate), including them in hypothetical alternative “holiday packages”. The conditional logit analysis of the choice experiments can highlight any synergy or trade-off between cultural and business tourism. Results suggest that business and leisure tourists share many features related to the use of the territory, while there are important trade-offs between these two groups and cultural tourists. Since business tourists have a higher willingness to extend their stay, a softer budget, and their demand is also complementary to the demand of summer tourists (Brau, Scorcu, & Vici, 2009), from the destination point of view investing in this market segment would be the best option. Although a “second best”, however, cultural tourists share with the local population of Rimini many aspects of the demand of territory (Figini, Castellani, & Vici, 2009). Hence, cultural tourism can play a fundamental role in the intermediate season as a tool for smoothing seasonality, to diversify investments and to give value to the city’s cultural heritage.     

Towards an Integrated Image-based Typology of Volunteer Tourism Organisations

This paper focuses on volunteer tourism organisations that offer conservation expeditions, where volunteer tourists can assist in scientific research or ecological restoration. It seeks to identify organisational images and suggest how these images affect the expectations of volunteer tourists. Using the promotional material of volunteer tourism organisations, the contents of organisations' mission statements, promotional photographs and volunteer testimonies were analysed. Potential volunteer tourists were also asked to perform a multiple sorting procedure on the organisations' brochures to assess their images of volunteer tourism organisations. From the results, four groups of volunteer tourism organisations were identified and labelled ‘conservation research expeditions’, ‘holiday conservation expeditions’;, ‘adventure conservation expeditions’ and ‘community holiday expeditions’. It is proposed that organisations need to be aware of their perceived images in order to match their volunteers' expectations and needs, manage tourists' expectations and ensure the success of their volunteer tourism expeditions.     

Holiday Home Owners,a Route to Sustainable Tourism Development? An Economic Analysis of Tourist Expenditure Data

Although sustainable tourism comprises economic, social and environmental aspects, economic analysis has been less evident in the literature. This paper takes an economic perspective to evaluate the contribution of holiday home owners to a local economy. Tourism destinations which are at the mature stages of the tourism lifecycle wish to maximise revenue from tourism while minimising costs such as overcrowding. A prime objective has to be to attract the more economically valuable tourists. In this paper an analysis of North Wexford in Ireland poses questions such as: How does the holiday home owners’ expenditure in the local area compare to that of traditional tourists? Do they purchase different types of goods? What levels of local expenditure do holiday home owners engage in for the upkeep or development of their second properties? What are the implications of these findings? The results show that there are clear economic benefits for an area that people deem attractive enough to build or purchase a holiday home in. This type of tourist has a high annual spend relative to other tourists and much of this expenditure seems to be concentrated in the local area. These findings need to be incorporated into the broader debate regarding the advantages and disadvantages of holiday home owners and the possibility of them comprising a route to sustainable development for local tourist areas.     

Culture As A Moderator Of The Relationship Between Service Quality And The Tourist'S Satisfaction With Different Distribution Channels

The present research analyzes the influence of culture on the relationship between each of the dimensions of service quality and tourists' satisfaction with the distribution channel, differentiating between travel agencies and the Internet. More specifically, the research seeks to understand the influence of the cultural dimensions of uncertainty avoidance and individualism/collectivism on the relationship between each of the dimensions of service quality and satisfaction, depending on the medium through which the service is purchased. The sample was made up of 600 tourists. Of these, 300 tourists (150 Spanish and 150 English) had purchased hotel accommodation for their last holiday via a travel agency, and the other 300 (150 Spanish and 150 English) had purchased hotel accommodation for their last holiday via the Internet. The findings indicate that there are variations in the relationships between each of the dimensions of service quality and satisfaction, and that these variations are shaped by the cultural dimensions of uncertainty avoidance and individualism/collectivism.     

The female tourist experience in Egypt as an Islamic destination

In Islamic destinations female tourists face the added challenge of negotiating their way through male constructed local norms. This paper fills the gap in gender and tourism research with a focus on female tourists’ experiences in Egypt as an Islamic destination, outlining the diverse ways in which gender shapes and influences their experiences. A qualitative approach was taken to explore women’s coping strategies with the male sexualised gaze that they encountered during their holiday in Egypt, and sheds light on measures taken towards safeguarding themselves. Their experiences were highly influenced and often involuntarily altered by unwanted male attention and sexual harassment, as the women felt the need to fit into local female norms of behaviour in order to safeguard themselves.     

Market Segmentation in the Tourism Industry and Consumers' Spending

Abstract

Despite the unabated pace of globalisation and the incessant flow of tourists to multiple tourist destinations, there is little attention paid by tourist operators and hospitality managers to the segmentation of holiday makers based on their distinctive spending habits for revenue maximization. Segmenting holiday makers according to their levels of expenditure is an important factor in developing comprehensive marketing strategies since travellers who decide to spend a vacation in the same area and in the same period might spend their money in very different ways. This paper uses the CHAID technique to examine direct as well as daily tourist expenditures of holiday makers in Hong Kong to define market segments (particularly, the big spenders). The results obtained confirm that CHAID is a relatively flexible technique to use and can be employed as a precursor to a more parametric approach.     

Memberships Levels in U. S. Private Clubs During the 2008–2010 Economic Downturn

This study measured membership changes in private clubs in the United States during the economic downturn from 2008 to 2010. Specifically examined were the changes clubs experienced with their number of members, waiting lists, and attrition rates. A letter was sent via e-mail to the same 1,000 private clubs that were sent a survey in a similar study conducted by Ferreira and Gustafson (2006 Ferreira, R. R. and Gustafson, C. M. 2006. Declining memberships during an economic downturn in U.S. private clubs. International Journal of Hospitality & Tourism Administration, 7(2/3): 3–18. [Taylor & Francis Online] , [Google Scholar]) The managers of these clubs were members of the Club Managers Association of America. The majority of respondents managed country clubs and member-owned clubs, representing different areas of the United States. An overall response rate of 53% was achieved. Most clubs experienced a decrease in the overall number of members and an increase in annual attrition rate. Fewer clubs reported having a waiting list of members wanting to join. The clubs without waiting lists reported a larger number of membership openings in their clubs. The results of this study suggest the levels of memberships in many private clubs are heavily influenced by economic conditions. An implication from this study is that clubs need to implement membership development strategies during economic downturns because of the decline in the number of members, candidates proposed, and waiting lists during these periods.     

Tourists’ hotel event experience and satisfaction: an integrative approach

ABSTRACT

Tourists’ hotel event experiences have received little attention in tourism research. By proposing an integrated model of expectation–confirmation theory (ECT) and the experience economy concept, this research explores the relationship between tourists’ event experience and their satisfaction regarding the hotel event setting. The hypothesized model was empirically validated using a sample of 663 tourists who experienced a holiday event at a resort hotel. Results confirmed that the integration of the experience economy and ECT provided a better understanding of tourists’ post-satisfaction in a pleasure-driven setting. This affective–cognitive approach advances the knowledge of tourists’ experiences and satisfaction at hotel events.     

Tourism climate insurance: implications and prospects

This paper investigates the intentions of tourists to purchase climate insurance as part of their holiday packages. A research model, based on Bagozzi’s reformulation of attitude theory designed to examine the relationships between climate expectation-disconfirmation and the behavioral intentions of tourists in purchasing tourism climate insurance, with destination loyalty as an outcome. The model hypothesizes and tests whether expectation-disconfirmation can be resolved by insuring the product-climate. A structural equation modeling is utilized. The results reveal that the expectation-disconfirmation of tourists in relation to climate is positively associated with their intentions to purchase insurance and negatively affects loyalty.     

PARTicipative inquiry for tourist experience

Despite a wealth of research on the tourist experience, empirical evidence remains weak due to difficulties in data collection during people’s holidays. Tourist experience has thus primarily been analysed from a fixed point, such as prior motivations to travel or retrospective accounts. However, this obscures important information on tourists as they transition through the total experience. This paper presents participative inquiry as a novel methodology for the acquisition of data before, during and after the holiday; facilitating ‘prospective’, ‘active’ and ‘reflective’ triangulation (PART). We provide an empirical example of PARTicipative inquiry in practice, highlighting the benefits and challenges of this approach alongside the (otherwise) hidden insights it reveals into the responsible tourist experience.     

Attributes that influence the evaluation of travel dining experience: When East meets West

Many destination marketers have utilized gastronomy as a source of new products and activities to attract tourists. Despite the substantial rise in the Chinese outbound market, very little is known about how Chinese tourists evaluate their travel dining experiences. By using narrative analysis, this study examines attributes that may affect Chinese tourists' evaluation of their travel dining experiences. On-site participant observation and focus group interviews were conducted, respectively, with Mainland Chinese, Taiwanese, and Hong Kong group tourists, while they were on holiday in Australia. A total of 15 attributes were identified, which were classified under the following six categories: tourists' own food culture, the contextual factor of the dining experience, variety and diversity of food, perception of the destination, service encounter, and tour guide's performance. The respective implications of the attributes on travel dining experience are also discussed.     

Knowing your place and commanding space: de/constructions of gendered embodiment in mixed-sex karate

ABSTRACT

Feminists have long acknowledged that gendered divisions in access to spaces of leisure, and how women and men physically take up that space, reproduce gender inequality. This article will explore how karate practitioners participate in the space of mixed-sex karate practice and how such uses of space de/construct gendered embodiments and a gender hierarchy. Data presented are drawn from nine months of ethnographic emersion within three karate clubs and 15 photo-elicitation interviews with karate participants from the three clubs. The findings of this paper suggest that whilst women often occupied spaces of expertise within the karate hall, gendered distinctions in uses of space emerged in the more subtle ways in which women and men used their voice, responded to the tacit and smelt dilemmas of sweat, and moved their bodies across physical space. This research highlights both the potential of physical leisure practice to ‘undo’ conventional gendered embodiments that particularly restrict women’s intentionality in the world, and the power of spatially attuned research to illuminate the minute ways in which unequal gender relations are naturalised, legitimised and done.     

The art of wasting time: sociability,friendship, community and holidays

Slow tourism is motivated by the desire for personal and communal well-being. It emerged as an antidote to the fast-paced imperatives of global capitalism that urge the entrepreneurial self to speed up and work harder to achieve and demonstrate desired social status. The entrepreneurial self can be understood in the contexts of neoliberalism and the class- and gender-based histories of time-thrift and rational recreation; the entrepreneurial self uses leisure time purposively in the pursuit of status, avoids idle pursuits and has restricted capacity to experience leisurely social relationships. In this article, it is argued that leisurely social relations can be reclaimed by letting go, even temporarily, of time-thrift and the compulsion to use leisure time purposively. Data drawn from in-depth interviews with repeat visitors at two Australian caravan parks revealed that for the period of their holiday the tourists relax, refuse to be driven by schedules, socialise with other tourists and feel no compulsion to use time purposively. The key reasons the tourists return to the parks each year were for the friendships and the sense of community they experience as part of the holiday. Slow tourism by its very nature rejects time-thrift, however, as the movement is harnessed by global capitalism, slow tourism risks becoming a source of conspicuous consumption. The findings of this study suggest that friendship and community thrive more readily in conditions where the need to achieve and demonstrate social status is discarded along with time-thrift.