Resource-based local development and networked core-competencies for tourism excellence

The purpose of this article is to propose a complementary approach to the analysis of tourism systems which is grounded on theoretical frameworks deriving from the fields of dynamic capabilities and destination management. In particular, the paper explores the relationship between the networking approach of tourism firms and the development of tourism core-competencies. This perspective aims at providing a development path for policy maker actions based on the appraisal of local resources and tourism competencies. The empirical section studies an Italian area characterized by a high potential in terms of tourism resources but also, especially in the past, a medium-low relevance regarding the tourism economy. However, recently this area has shown a very interesting entrepreneurial dynamicity in tourism and cultural sectors. It is an appropriate field of research for the analysis regarding the determinants of tourism core-competence development.     

Government intervention in investment by Chinese listed companies that have diversified into tourism

This paper presents the outcome of empirical research into the influences of government intervention on tourism investment using a sample of Chinese listed companies that have diversified into the tourism sector. Government intervention is measured on the basis of the CEO’s political connections, the relationship between the government and the market, and the degree of financial market development. The results show that state-owned enterprises (SOEs) with strong political connections are likely to diversify into the tourism industry, especially in the area in which the government intervenes in the market excessively and the financial market is well-developed, although the tourism businesses of these firms tend to operate poorly after diversification. Amongst non-SOEs, in contrast, government intervention factors are not found to facilitate diversification into the tourism sector to any significant degree. Less government intervention is found to be beneficial for these firms, allowing them to improve their performance in the tourism sector. It is thus concluded that greater local government awareness of policy implementation is necessary to avoid unfair competition between SOEs and non-SOEs and to target the long-term positive development of the Chinese tourism sector.     

The importance of human-related factors on service innovation and performance

Firm size, collaboration, foreign ownership and the level of formal training for employees are just some of the key inputs considered to be important in the amount of Service innovation in Tourism firms. However work has called for a greater empirical understanding on service innovation in Tourism and deeper consideration of employment focused practices as front line employees are crucial to innovation. The relationship customers have with service providers is a key determinate of satisfaction and as such the aim of this research is to unpick further the human-related factors associated with this area of study. Data for this research paper were gathered from 201 tourism service firms located throughout Japan. Whilst the results indicate that committed front-line employees and leadership are found to be the primary antecedents of service innovation, knowledge management and instilling creativity through the firm are also key. Our results suggestion that organizations can leverage the benefits associated with human-related factors to enhance service innovation behaviours and increase business performance.     

The social dynamics of micro-firm learning in an evolving learning community

Micro-firms dominate the tourism sector internationally, yet there is a notable absence of studies specifically relating to their learning interactions with other tourism firms. Even when studied, a social learning lens is rarely applied in either micro-firm or tourism learning network research despite its relevance in this domain. In seeking to understand and map the social dynamics of micro-firm learning and participation in an independent learning network, the authors studied an evolving learning community (ELC) situated in Ireland's south west region over a four-year period. The findings demonstrate the complexity associated with creating and sustaining a social learning infrastructure in this context. An ELC model is proffered to provide insight into inter and intra social dynamics that influence learning development in the micro-firm setting. The proposed future research includes the study of additional ELCs, in Ireland and other countries, for the purposes of cross case/cross country comparison, and in pursuit of greater insight into the social dynamics of these communities.     

The role of individual entrepreneurs in the development of competitiveness for a rural tourism destination – A case study

The aim of this case study is to increase our understanding of the role of entrepreneurs in enhancing the competitiveness of a rural tourism destination. A literature review of the research on destination competitiveness with a focus on the roles of different stakeholders is first presented, followed by a narrative about rural tourism development, the competitiveness of rural destinations and the role of entrepreneurs in establishing successful destinations. The data consists of six case studies and nine semi-structured interviews among tourism entrepreneurs and managers at a rural tourism destination in Finland. The findings challenge the prevailing DMO dominated approach to destination competitiveness development, and call for the acknowledgment of collaboration between small tourism enterprises in the enhancement of rural destinations. Municipalities have a crucial role as facilitators of the entrepreneurial environment, but without innovative, committed, and risk-taking entrepreneurs no destination will flourish.     

Analysing relationships in tourism: A review

In recent decades, a systemic notion of tourism has been gaining ground, leading to its recognition as a set of interacting elements. From this perspective, relationships have become an important factor in research for understanding tourism, proving useful in the planning and management of tourism destinations. By means of an comprehensive review of the main contributions in the scientific literature in this regard, this paper highlights that there is no one single conception or theoretical-methodological approach to studying relationships, and proposes a classification of the literature on the basis of six major research lines, with a view to identifying and analysing the main advances and gaps presented by each of the research lines. In short, the article identifies the main lines of research developed in this field, analysing the main contributions and making a series of proposals to guide the future research agenda regarding the analysis of relationships in tourism.     

Strategic orientation and performance of tourism firms: Evidence from a developing country

This study investigates whether tourism firms in a developing country, namely Turkey, which adopt one of the four strategic orientations of Miles and Snow (1978), differ based on their financial and non-financial performance. The study results show that there is a difference in both financial and non-financial performance based on the strategic orientations followed by tourism enterprises. Generally, prospectors were found to outperform defenders, whereas analyzers showed a comparable performance to prospectors. The findings of this study imply that in developing countries, tourism businesses may be indifferent when choosing between these two strategies based on their internal characteristics since they yield similar financial results. Specific factors and developments in the macro environment and company-specific factors seem to affect tourism firms' strategic orientation as well as their performance. Better understanding and closer analysis of such factors can help improve the performance of tourism businesses in developing countries. Further research using both perceptual and objective measures is needed to confirm the present results to better assess possible differences in performance among strategic orientations in some other developing countries.     

The matter of pride: positioning one’s self in tourism inquiry

ABSTRACT

This article proposes a broader investigation of pride within tourism contexts, presenting it as an important concept for the enhancement of interpersonal understanding and cross-cultural empathy in tourism research and education, and also as a valuable emotion for teachers, students, and researchers to explore within themselves. Pride is applied here in the consideration of why certain research topics may be overlooked within tourism studies, and as an illustration of the benefits of utilizing qualitative, constructivist research and pedagogical approaches that incorporate methodologies of reflexivity and subjectivity. Through this exploration of pride, the author promotes interdisciplinary approaches of inquiry, with a focus on the utility of philosophy for students and scholars alike, toward deepening understandings of both self and other.     

Bibliometric studies in tourism

This study evaluates bibliometric studies in tourism, depicts emerging themes, and offers critical discussions for theory development and future research. To achieve this aim, 190 papers with bibliometric analyses from leading hospitality and tourism journals were selected and critically analyzed. The research findings reveal that bibliometric articles published in these journals significantly increased after 2008. However, systematic review studies emerged as the major group, and relatively few studies utilized evaluative bibliometric and relational bibliometric studies. Study results suggest that paucity still exists, particularly in relational bibliometric studies in tourism. This is one of the first studies in this area that offers critical discussions and suggestions related to theory development and future research in this research vein.     

Host perceptions of tourism: A review of the research

It has long been recognised that it is incumbent on those responsible for the planning of tourism to seek to optimise the well-being of local residents whilst minimising the costs of tourism development.It is not surprising, therefore, that academic attention has long been paid to the social impacts of tourism in general and to the understanding of host communities' perceptions of tourism and its impacts in particular. Nevertheless, despite the significant volume and increasing scope of the research, the extent to which understanding of residents' perceptions of tourism has been enhanced remains uncertain. Thus, the purpose of this Progress Review is to explore critically the development of the research into residents' perceptions of tourism. Highlighting key themes and trends in the literature, it identifies a number of limitations in the research, including a narrow case study base, a dependence on quantitative methods, a focus on perceptions as opposed to responses, and the exclusion of the tourist from the majority of the research. Consequently, it argues for a multidimensional approach to the research.     

Unlocking the niche potential of senior tourism through micro-firm owner-manager adaptive capability development

This paper explores the role of adaptive capability development among micro-tourism owner-managers (OMs) in pursuit of the niche potential of the evolving senior tourism market. We discuss strategic adaptive capability development in a tourism micro-firm environment, prior to outlining the research context and adopted interview method used to elicit OM views. Findings indicate that limited human resources impede the level of adaptive capability engagement in micro-tourism firms, whereby operational level capabilities act as an antecedent to adaptive capabilities. Such adaptive capabilities, including market sensing capabilities and senior tourism alignment activities, are developed by OMs as a means of differentiating their respective firms from sectoral rivals in pursuit of niche market potential. Extracted from the findings, we present a Senior Tourism Adaptive Capability Framework prior to disclosing the study's practical and theoretical implications.     

A review of entrepreneurship research published in the hospitality and tourism management journals

This research evaluates the entrepreneurship research in field of the Hospitality and Tourism Management to obtain a better understanding of its progress and potential. The study examines entrepreneurship articles published in seven leading hospitality and tourism management journals from 1986 to 2006. Findings indicate that Tourism Management, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management are the top three journals that publish entrepreneurship research. However, the amount of entrepreneurship research in the leading hospitality and tourism management journals appears less than expected. Publication of empirical work has not increased over time over the past 21 years, and theoretical work remains at a consistently low level. Even for empirical studies, there is a lack of methodological sophistication of analytical and statistical tools. The results suggest a concern that entrepreneurship research remains under studied; therefore, more theoretical work is needed to map a course of study and to develop a framework unique to the entrepreneurship domain of hospitality and tourism research. The good news is that there are abundant opportunities for scholars in hospitality and tourism management to explore the field of entrepreneurship as a viable research paradigm.     

Does residents' perceived life satisfaction vary with tourist season? A two-step survey in a Mediterranean destination

Recent attention has been dedicated to the relationship between tourism and subjective well-being, however studies have mainly focused on the tourist side. Since residents are an indispensable partner for the success of any tourism program, understanding whether and how tourism affects residents' perceived life-satisfaction is a crucial issue. However, scant attention has been paid to this theme and the majority of studies are cross-sectional. Here we develop a two-step survey, conducted in a seaside resort before and during the tourist season to test for significant differences in residents' perceptions of tourism impact and overall life satisfaction. The results confirm the hypothesis that perceived tourism impact and life satisfaction vary with the tourist season, and that tourism has a hidden cost in terms of perceived life satisfaction.     

The impact of regulation and ownership structure on market orientation in the tourism industry in China

The nature of market orientation and its impact on business performance and other related outcomes have been extensively researched in a range of service contexts including tourism. In contrast, our understanding of the factors that influence market orientation is still limited. This paper reports on a study that contributes to our understanding of the determinants of market orientation within the tourism sector by focusing specifically on the role played by two strategically important variables, namely government regulation and ownership structure. The study analyses two national samples of hotels and travel services in the rapidly growing tourism industry in China. The hotel sector has been open to foreign investment for two decades and has a diversified ownership structure, whereas the travel services sector has been dominated by government owned firms and relatively closed to foreign investment. The results of the survey suggest that of the two new antecedents, only government regulation has a significant role to play in driving market orientation. Internally, access to appropriate managerial and marketing capabilities was identified as a significant predictor of the development of market orientation.     

Balancing tourism education and training

This paper assumes that tourism educated and trained students play different roles (in driving future tourist demands and in meeting current tourist preferences, respectively), and it states that the main features characterising the four stakeholders involved in the design, development and implementation of tourism programmes (firms, students, educational and governmental institutions), together with the main facts they face in taking their decisions, lead to a non-optimal strategic long-run equilibrium, where tourism non-graduated or differently-from-tourism graduated employees prevail. The development of an evolutionary model allows to identify the main features characterising firms and students, to be focused on by educational and governmental institutions, in order to move towards the optimal equilibrium, where tourism graduated employees prevail, while the development of a dynamic model allows to show that this equilibrium is not detrimental to tourism trained employees. This work also suggests a possible educational strategy that could allow to move away from the non-optimal equilibrium, by achieving public objectives (such as environmental or ethical tourism), by relying on feasible educational approaches (about what and how to teach), and by taking into account the private characteristics (of firms and students). Therefore, balancing tourism education and training is both possible and beneficial to all stakeholders involved.     

Drivers of management control systems in tourism start-ups firms

This study examines the use of Management Control Systems (MCS) in travel and tourism start-ups. The study empirically examines 176 European tourism start-ups; data are collected via an online survey of start-up CEOs, and supplemented by financial statements of early-stage tourism firms. The results show that travel and tourism start-ups use formal systems for management control. We observe a relationship between the usage of these systems with specific internal and external environment characteristics. Finally, the results show that the historical financial performance of travel and tourism start-up firms affects MCS usage.     

Rethinking social impacts of tourism research: A new research agenda

Understanding the social impacts of tourism on communities is extremely important for government at all levels so that action can be taken to reduce the likelihood of a community backlash against tourists and tourism development. Given that the residents of many tourism destinations are a fundamental part of the tourism ‘product’, resident attitudes and behaviour have a sizable impact on the success or otherwise of a destination. Research on the social impacts of tourism on communities is substantial and ongoing and while advances have been made in the area, the research has not addressed some of the deep seated issues faced by tourist destinations. This paper provides a critique of the social impact of tourism literature, highlighting the inadequacies in the research that has been conducted to date, which then leads to the development of a new conceptual framework. The paper traces the key developments in social impact research and argues that the predominance of quantitative methods potentially limits our ability to gain a more in-depth understanding of the impacts and how they influence both the host community and tourists. The paper finds that the quantitative focus from previous social impact research has led to a narrow understanding of the issues surrounding social impacts and proposes a new research agenda based on ‘layers’ of social impact understanding through the use of ethnography or phenomenology. The paper concludes with recommendations to progress social impact research beyond simply describing the issues towards explanations of why they occur by suggesting that social impact research examine, in greater depth, the values and intrinsic characteristics of the host residents.     

Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications

The tourism industry in China has undergone rapid development since 1978 and is foreseen as being the world's largest tourism market by 2020. However, no comprehensive review of literature in this context has been completed, and international academics have little understanding of China tourism research. This paper aims to provide an overview of 119 articles selected from six leading English language academic journals published from 1978 to 2008. Content analysis points to the evolving trend in Asian universities in terms of journal contributions. Consumer behavior has gained popularity as a research topic, and will likely remain as a prevalent research theme in the near future. A tendency toward multiple-authorship, rather than single authorship, and more sophisticated methodological procedures has also been found. Future analysis may focus on including other forms of publications and Chinese language journals to capture the full picture of China tourism.     

Changing role of lifestyle in tourism entrepreneurship: Case study of Naked Retreats Enterprise

Despite increased academic attention to tourism lifestyle entrepreneurship (TLE), different discourses and continuous controversy have impeded an understanding of the phenomenon. This paper seeks to provide a new and in-depth understanding through a case study. We select the case of Naked Retreats Enterprise (NRE), a well-known tourism lifestyle corporation in China that has distinctive and deviant TLE. Based on the proposed research framework and multiple-source longitudinal data, we described and interpreted the change in the lifestyle role during the tourism entrepreneurial process. The findings suggest that the role of lifestyle in NRE changed from entrepreneurial motivation to a customer product and then to enterprise capital. The change dynamic is complex and related to contextual factors. This research verifies the effectiveness of a case study and features a dynamic lens and contextual sensibility as applied to TLE research. Moreover, and more broadly, the possibility of bridging the isolated lifestyle discourse in tourism is reflected.     

Performance measurement in tourism firms: A content analytical meta-approach

This paper performs a meta-analysis of tourism performance measurement by synthesising tourism and hospitality research. A framework for understanding and advancing knowledge about tourism performance measurement is presented to overview three important dimensions of the tourism performance measurement literature (unit of analysis, approaches and disciplines). Computer-Aided Text Analysis of 978 articles covering a nineteen-year period, 1996 to 2014, is used to analyse approaches and disciplinary contexts. Specifically, we aim to advance a concrete understanding of tourism firms' performance measurement literature and to assess whether the temporal trends in performance measurement literature will help position tourism firms for the emerging tourism context. We propose some key research areas to guide a future tourism performance measurement research agenda.