Visitors’ learning for environmental sustainability: Testing short- and long-term impacts of wildlife tourism experiences using structural equation modelling

Wildlife tourism experiences have the potential to positively impact tourists’ awareness, appreciation and actions in relation to the specific wildlife they encounter and the environment in general. This paper investigates the extent of such impact across multiple sites, and uses Structural Equation Modelling to identify factors that best predict positive long-term learning and environmental behaviour change outcomes. Three sets of variables were measured – visitors’ entering attributes (including pre-visit environmental orientation and motivation for the visit), salient aspects of the experience, and short- and long-term learning and environmental behaviour change outcomes. Although attributes such as pre-visit commitment and motivation to learn were among the best predictors of the long-term impact of the experience, there was evidence that aspects of the experience were also important. In particular, reflective engagement which involved cognitive and affective processing of the experience was found to be associated with short- and long-term environmental learning outcomes. The implications for wildlife tourism managers are discussed.     

Determination of indicators and standards for tourism impacts in protected Karaj River, Iran

This study was conducted with the main objective of determining the indicators and standards for the impact of tourism on the protected Karaj River in Tehran Province, Iran. The survey was carried out during the visitors’ peak season at several recreational areas along the protected Karaj River. Discriminative analysis was used to differentiate between the sites in terms of visitor satisfaction. The indicators were as follows: trash in the water, trash along the river banks, water quality, number of visitors, visitors’ distance to river, and visitors’ awareness of indicators. The following standards are suggested to improve the management of the site, including less than 12 percent of trash (both on the water surface and river banks), a family biotic index of less than five, less than 625 individuals per hectare, settlement points of more than 9 m from the river and a score of more than 32 on the scale of visitors’ awareness of potential impacts.     

Proximity and animal welfare in the context of tourist interactions with habituated dolphins

The long-term sustainability of wildlife tourism depends on integrating visitor demands with resource management, requiring an understanding of tourist motivation. Managing the conflict between access to the animals and welfare, however, may diminish the experience for tourists. This paper identifies trade-offs tourists are willing to make between access and animal welfare, associated with feeding habituated bottlenose dolphins (Tursiops sp.) in Monkey Mia, Western Australia. Using a choice modelling technique, we were able to determine monetary values of visitor experiences. Compared to the current guaranteed interaction with dolphins (and a daily resort entrance fee), respondents were willing to pay significantly higher hypothetical entrance fees to avoid a decrease in proximity to, or probability of, the dolphin interaction. However, negative impacts on dolphin welfare had a negative impact on visitor utility. Over 80% of visitors (n = 244) accepted management regulations resulting in decreased time with and proximity to dolphins, if those addressed welfare concerns and were communicated clearly. Thus, while visitors placed the greatest value on the proximity and predictability, they were willing to trade off these aspects if they improved dolphin welfare. We provide management suggestions based on these results.     

Examining Relationships among Expo Experiences,Service Quality,Satisfaction, and the Effect of the Expo: The Case of the Expo 2012 Yeosu Korea

The enduring legacy of a mega-event can be the unique opportunities it provides for visitors. Thus, focusing on the visitors’ experiences should be a priority for the tourism industry. Festivals and mega-events are typical experiential products that provide high-quality experiences in the field of tourism. This study examines Pine and Gilmore's concept of the experience economy in the context of a mega-event. Specifically, the relationships among Expo experience, quality, satisfaction, and the effect of the Expo 2012 Yeosu Korea are examined. This study empirically tests whether the Expo experience and Expo quality influence visitor satisfaction. It also investigates whether visitor satisfaction influences the effect of the Expo. A self-administered survey was conducted for visitors (N?=?377) of the Expo. The results of testing Pine and Gilmore's concept of the experience economy reveal that among four dimensions, esthetic experience followed by entertainment experience were the most important experiences influencing visitor satisfaction. The results also show that the effect of the Yeosu Expo was determined by Expo satisfaction. However, the findings indicate that educational and escape experiences were not closely related to satisfaction for Expo visitors.     

Visitor management practices and operational sustainability: Expedition cruising in the Kimberley,Australia

The expedition cruise industry along the remote 3000 km Kimberley coast in Australia’s northwest draws on the area’s environmental and cultural assets for its tourism product and provides the main means of access for visitors. Cruises involve frequent on-shore excursions to attractions including rock pools, rock art and historic sites. This study used visitor observations and stakeholder interviews to examine potential impacts on environmental and cultural site assets, and visitor safety and experience. Visitor management practices varied strongly between operators, with vast room for improvement by some operations. Inconsistent visitor management practices contributed to a high level of avoidable risks in terms of visitor safety and negative cultural and environmental impacts. Findings from this study highlight the central role of tour guides and operational procedures for improving visitor management practices.     

Computer Simulation as a Tool for Planning and Management of Visitor Use in Protected Natural Areas

The United Nations Environment Programme’s Principles on Implementation of Sustainable Tourism suggest that implementing sustainable tourism must include monitoring visitor use of protected natural areas and directing it to areas where the environmental and social impacts of tourism are minimised. Thus, sustainable tourism management requires information about the spatial and temporal flow of visitor use in protected natural areas to help identify potential tourism-related threats to the natural and cultural resources of an area and the quality of visitors’ experiences. Recent research has identified at least four ways in which simulation modelling of visitor use can facilitate more informed planning and management of sustainable tourism in protected natural areas, including (1) describing existing visitor use flows; (2) monitoring the condition of ‘hard to measure’ indicator variables; (3) testing the effectiveness of alternative visitor use management practices; and (4) guiding the design of research on public attitudes. The purpose of this paper is to demonstrate, using findings from studies conducted in the Inyo National Forest and Isle Royale National Park, USA, each of these four potential contributions of computer simulation to sustainable tourism management and planning. The paper concludes with an assessment of the limitations of existing applications of computer simulation to nature-based tourism and recommendations for future research.     

Using web and mobile technology to motivate pro-environmental action after a nature-based tourism experience

Nature-based tourism provides an ideal context for motivating pro-environmental action, as it draws travellers interested in the natural world and showcases unique, and often threatened, environments. This study examines efforts to motivate environmentally related behaviour in tourists' everyday lives using a technology-based intervention following an elephant seal viewing tour at California's Año Nuevo State Park. A total of 362 visitors completed pre-tour and post-tour surveys, with 94 visitors completing a final survey three months after the tour. We found that, although the intervention had little influence on conservation action overall, it was effective for a social media-related action. Post-tour conservation actions were significantly affected by emotional connection to wildlife during the tour and repeat visitation to either the same or another state park. We found that visitors' connectedness to nature increased during the three-hour tour, but returned to pre-visit levels three months later. Practical implications include that parks should encourage repeat visits, suggest an assortment of other experiences that support connecting to nature, and link their conservation messaging to visitors' close, personal, and emotional experiences with fauna. We suggest that one simple, yet effective, way to do this is through maintaining the visitor–park experience through a social media community.     

Applying the caption evaluation method to studies of visitors’ evaluation of historical districts

A historical district is a comprehensive form of historical attractions, and has diverse features that visitors can gaze on. This study proposes the application of the caption evaluation method, participatory research involving photographing by subjects, to a study of visitors’ evaluation of a historical district as a tourism destination. Thirty Japanese undergraduates who majored in commerce and 27 Japanese adults with an interest in architecture and/or town planning photographed settings of their choice in a Japanese historical district and stated how they perceived the captured settings in an open-ended form. Their statements were subjected to analysis using a software package as well as manual analysis. The results indicate relationships between various elements in the district and the subjects’ feelings and desires. Particularly, favourable evaluations of old objects and unfavourable perceptions of modern objects were implied. The results also suggest the types of activities visitors may wish to participate in.     

亚太地区野生生物旅游的可持续发展实践与挑战

野生动物旅游主要基于生物多样性热点地区和标志性物种进行。亚太地区的野生动物旅游已经很受欢迎,预计在新冠肺炎疫情之后还会继续发展。本文为野生动物旅游的可持续发展提供了一系列建议,讨论了在野外观赏野生动物的准则以及植物和真菌观赏的可能性。野生动物旅游的优秀实践标准包括有效的保护区管理、健全的环境政策、控制旅游人数的增长、管理过度拥挤、导游培训、关注动物福利和监测旅游对野生动物的影响等,野生动物旅游的适当推广和营销也需要加以考虑。野生动物旅游的主要挑战包括对大环境的保护不到位,对实现可持续发展要求的误解,以及公园管理者和旅游经营者对游客管理的不足。新冠肺炎疫情的出现为野生动物旅游的影响研究提供了一个契机,反思以前的野生动物旅游业务并在未来维持并改进野生动物旅游。     

Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea

This research examines visitor experiences at a contemporary dark tourism site: the April 3rd Peace Park on Jeju Island, South Korea, a site commemorating and memorializing one of the most destructive episodes in modern Korean history. The study employed quantitative and qualitative research methods, with 46 semi-structured interviews forming the basis of a questionnaire, and 407 valid questionnaires obtained for data analysis. The implications of the findings are firstly that ‘obligation’ remains a key motivation for a visit, with a number of subsequent visitor benefits also identified. Secondly, that a benefit-based approach provides an effective framework for comprehending visitor experiences in dark tourism contexts. And thirdly, that a ‘hot interpretation’ of visitor experiences in dark tourism contexts remains particularly valid for comprehending visitor experiences, and in turn, for effectively designing and managing dark tourism sites within Asia and more generally.     

Exploring and Enhancing the Psychological Value of a Fine Arts Museum

Abstract

Museums have a vested interest in attracting and retaining loyal audiences to their galleries and special events, be they residents or tourists. However, there is very little evidence as to what visitors are seeking in their museum experiences (Harrison, 1997). This study employed a relatively new survey methodology designed to identify the underlying reasons for visitors' patronage behaviors. More specifically, the laddering technique was used to better understand what motivates people to visit a particular museum, what do they think about while visiting a museum, and how do they evaluate a museum as compared to its closest competitors. Such an understanding can assist management in satisfying visitor expectations. It can also assist an organization in defining its image to be projected in promotional campaigns.     

Exploring visitor movement patterns in natural recreational areas

GPS technology is widely used to produce detailed data on the movement of people. Analysing massive amounts of GPS data, however, can be cumbersome. We present a novel approach to processing such data to aid interpretation and understanding of the aggregated movement of visitors in natural recreational areas. It involves the combined analysis of two kinds of movement patterns: ‘Movement Suspension Patterns’ (MSPs) and ‘Generalized Sequential Patterns’ (GSPs). MSPs denote the suspension of movement when walkers stop at a place, and are used to discover places of interest to visitors. GSPs represent the generalized sequence in which the places are visited, regardless of the trajectory followed, and are used to uncover commonalities in the way that people visit the area. Both patterns were analysed in a geographical context to characterise the aggregated flow of people and provide insights into visitors’ preferences and their interactions with the environment. We demonstrate the application of the approach in the Dwingelderveld National Park (The Netherlands).     

Getting closer to whales—passenger expectations and experiences, and the management of swim with dwarf minke whale interactions in the Great Barrier Reef

Whale-watching tourism is a growth industry worldwide. In Australia, with whale-watchers approaching one million per annum there has been considerable effort to develop management regimes that protect the whales while enabling the development of a sustainable ecotourism industry. A mixture of National and State laws and regulations have governed the industry (Tourism based on free-ranging marine wildlife: opportunities and responsibilities, Wildlife Tourism Research Report No. 11, Status Assessment of Wildlife Tourism in Australia Series, CRC for Sustainable Tourism, Gold Coast, Queensland) but these have been mainly derived from experiences with humpback (Megaptera novaeangliae) whale watching from vessels at sea. In this article we describe the development and nature of new and rapidly growing swim-with-whales operations based on the dwarf minke whales (Balaenoptera acutorostrata) in the Great Barrier Reef of northern Queensland. The distinctly different quality of these operations raise interesting questions for long-term management (Towards sustainable management of the developing dwarf minke whale tourism industry in northern Queensland, CRC Reef Research Technical Report 27, James Cook University of North Queensland, 30pp (emended version of SC/50/WW1)).In the 1999–2000 seasons, 453 passengers (88.1% of respondents) swam with minke whales. Only 25% of visitors came specifically for the whale interactions and 43% learned of the whales on board the vessel. Passengers thus had low expectations about whales and encounters. A variety of factors, including the diving experience, particular dive sites, a range of wildlife species and socializing contributed to visitor satisfaction. Nonetheless, there was a significant correlation between visitor satisfaction and closeness of approaches by the whales, total number of whales seen and total time spent with whales. We discuss the key issues associated with swim-with-whales programs in the light of our findings. The cooperative engagement of tourism operators, researchers and government management agencies is a feature of this new industry.     

Environmental Interpretation in the Great Barrier Reef Marine Park: An Assessment of Programme Effectiveness

This study sought to determine how visitor environmental interpretation programmes in the Great Barrier Reef Marine Park could be assessed to determine their effectiveness in educating visitors about the reef environment and conservation issues. A self-administered visitor questionnaire was designed to identify changes in visitor knowledge and understanding of the reef's basic ecology, human impacts, health and tourism. The study used an independent sample design in which visitors aboard a large reef-trip vessel were surveyed over one week before exposure to the operation's interpretive programme. A second set of visitors was then surveyed following completion of the interpretive programme. The survey identified significant changes in visitors' self-reported knowledge of the reef environment as a result of the trip. Additionally, visitors' self-reported knowledge and understanding of basic reef ecology and human impacts on the reef environment differed significantly in relation to the number of interpretive activities in which they participated. These findings suggest that (1) reef-based visitor interpretation programmes can effectively change visitor understanding of key reef topics and issues, and (2) methods of evaluating reef-based interpretive programmes can be undertaken through self-administered questionnaires.     

Ecotourism Visitor Experiences in Aotearoa/New Zealand: Challenging the Environmental Values of Visitors in Pursuit of Pro-environmental Behaviour

This paper reports on a research project that examined ecotourism visitor experiences in Aotearoa/New Zealand and whether or not those experiences challenged visitors to consider environmental issues. Twelve study sites in three nationwide geographical clusters were drawn from a comprehensive database of 479 eco/nature tourism operations based on each operation fulfilling 14 selection criteria. The operations offer maximum variation in the ecotourism experiences that they provide. The qualitative research methods implemented at these sites are described. Observational and interview data were employed to critically assess the visitor experiences reported at the study sites. Five important aspects of the visitor experience emerged from data analysis. These were considered to be effective in drawing visitor attention to environmental issues of relevance. The results indicate that ecotourism visitor experiences may be an effective medium via which environmental values may be influenced.     

Not quite paradise: Inadequacies of environmental impact assessment in the Maldives

The Maldives, a Small Island Developing State (SIDS), has seen a rapid development of its tourism industry over the last 35 years with visitor numbers rising from 1062 visitors per year in 1972 through to over 600,000 today. Both in popular conception and reality the Maldives relies on its marine life and beaches to sustain a tourism industry that contributes over 30% of total GDP.     

Using Visitors' Motivations to Provide Learning Opportunities at Water-based Recreation Areas

With the increase of nature-based tourism and recreation on public lands in the United States, recreation and tourism planners have an opportunity to provide environmental education to a wide diversity of people. However, recreationists visit natural areas to attain a variety of experiences and benefits, which might or might not include learning. Through an examination of visitors to fresh-water springs in north central Florida, this study identified (1) the recreation benefits visitors to fresh-water springs most desire, (2) the role learning plays in recreationists' motivations to visit water-based recreation areas, and (3) the recreation opportunities (i.e. facilities and services) that will best provide learning opportunities for all visitors. Respondents were divided into four groups according to where they were surveyed and whether or not they had a strong interest in learning. Three of the four groups indicated an interest in developed services and facilities (e.g. visitor centres and museums) to provide for learning opportunities. Results also showed that some visitors' desires for learning benefits were not related to developed facilities and were more closely associated with passive recreation activities and settings. Specific planning implications for the four types of naturebased tourists are described.     

A typology of memorable experience at Nelson Mandela heritage sites

This study examines cultural heritage tourism by identifying and segmenting heritage site visitors according to the aspects they define as necessary for a memorable heritage site experience. The research focusses on visitors to Nelson Mandela Heritage Sites and emphasises that the links between the attributes of a site and the visitors themselves are essential to understanding tourists’ willingness to pay to visit the mentioned sites. A typology of visitors that the authors labelled ‘auxiliary experience seekers, convenience experience seekers and comprehensive experience seekers’ (ACC) was used. The results revealed comprehensive experience seekers as the most critical market segment regarding the much significantly higher amount they are willing to pay when visiting Nelson Mandela Heritage Sites. This leads to a better understanding of aspects contributing towards a memorable heritage site experience as well as to visitors’ willingness to pay for such experiences. This study also provides further insight into cultural heritage tourism in general. Moreover, such segmentation was found as a useful research tool for producing a distinct visitor profile as well as how a memorable experiencing can be generated by suggesting diversified pricing at such sites.     

Escaping the Jungle

ABSTRACT

One of the most challenging, but also most interesting, features of tourism and hospitality as an area of study is that there is considerable variability in the backgrounds and training of those who are involved in its management. In some commercial sectors there is a lengthy tradition of the use of marketing as an integral component of management practice, while in public management organisations, marketing concepts are either unknown or mistrusted. This lack of application of marketing is particularly apparent in the management of tourism to protected areas such as National and State Parks and forests. An ongoing challenge in this sector is to conduct research into visitors and how they choose and enjoy their nature based leisure experiences. This article will report on a project to improve the study and management of visitors to the Wet Tropics World Heritage Area in the North Eastern part of Australia. The study involved a travel lifestyle market segmentation of over 1200 visitors to the area based on travel interests, activities and desired rainforest based tourism experiences. The analysis identified four core types of rainforest visitor and these groups were compared and contrasted in terms of their service quality ratings and overall satisfaction. The article concludes with links to the management frameworks for this tourism destination and the value of different segmentation techniques     

Tourism life cycle and sustainability analysis: Profit-focused strategies for mature destinations

Tourist destinations tend to follow similar development patterns. Eventually, all destinations enter the market maturity stage leading to a decline in visitors. To prevent visitor decline, tourism managers and policy makers try to reposition their destinations appealing to more tourist segments. A multi-segment strategy is expensive and may create a fuzzy destination image, further accelerating the decline. An alternative strategy extends Zeithaml, Rust, and Lemon’s (2001) customer pyramid theory. This paper applies customer pyramid theory to Turkey’s tourism industry. Precise targeting of the most loyal visitors (Platinum tourists) creates a less costly and more focused marketing strategy leading to a sustainable tourism industry. Loyal Platinum tourists tend to be less price sensitive than other visitors. The discussion includes strategies to convert Gold and Iron category tourists to Platinum providing additional growth opportunities.