供电企业客户信息管理模型研究

客户信息管理是客户服务建设的基础,供电企业需要做好客户信息的规划、采集、管理和应用工作。本文的针对电力企业客户服务工作的实际情况和特点,提出行之有效的管理方法去完善客户基础信息,建立完备的客户信息档案。     

基于信息技术面向CRM的企业组织结构设计

企业实施CRM是一个系统工程,是企业经营管理理念的转变,面向CRM的企业组织结构设计是围绕着客户管理来对企业组织结构重新进行规划和安排,即改变传统的金字塔式、自上而下、等级严格的层级机构模式,使得企业职能部门和业务流程更适合以客户为中心的企业经营管理理念。随着信息技术的发展,企业     

宝供物流:以适用的系统提供优质服务——访宝供物流企业集团信息系统部副总监顾小昱

宝供物流企业集团有限公司创建于1994年，是中国最早运用现代物流理念为客户提供物流一体化的专业公司，也是目前我国最具规模、最具影响力、最领先的第三方物流企业之一。宝供拥有现代化物流基地，先进的物流信息平台，为客户提供物流规划、模式设计、信息系统规划、信息技术支持、库存管理、仓储管理、运输管理、加工配送等供应链物流一体化服务。     

基于PFEP的发动机厂厂内物流规划

精益制造和拉动式生产系统越来越受到制造型企业,特别是装配企业的重视。作者以一个发动机厂的厂内物流规划为基础,阐述了如何将PFEP理论应用于厂内物流规划的过程中,以更好地将精益制造思想和拉动式原则成功应用于在发动机厂延伸到供应商和客户的整体物流流程。     

孤帆走江湖

自由职业培训师是指根据个人或企业客户实际情况独立设计课程并专门提供内训服务的职业教师。随着我国经济发展的提速，市场经济体系的不断完善，社会和企业对人才综合素质的要求日益提高，个人成长和企业成长迫切需要个性化、专业化的培训服务，因此自由职业培训师职业也已成为当前方兴未艾的热门职业之一。本期客户会客厅栏目我们邀请到的客户是自由职业培训师刘倩女士，并请来保险理财专家为刘女士作风险规划。     

中国物流企业核心竞争力初探

客户是物流企业的利润来源,发展的外部基石。物流企业只有拥有一定数量的客户资源,才能实现盈利和发展。因此,物流企业的核心竞争力,就是指物流企业在物流规划、仓储、加工、包装、装卸、运输等物流服务环节上所具有的、明显优于并且不易被竞争对手模仿的独特能力,企业依靠这一能力能够提供客户所看重的个性化价值,     

坚持，不让理想之舟搁浅

更为重要的是形成长期稳定的合作关系,由此广告公司才能根据客户的需求做长期的规划,才有可能针对每一个企业服务,形成品牌。     

嘉善商务:顶层设计,为战略落地保驾护航

<正>成都嘉善商务服务管理有限公司在成立之初,即结合自身发展定位,制定了未来战略发展规划,通过自上而下、又自下而上的梳理与探讨,确定了企业核心价值观,构建了自身核心能力、核心业务与核心竞争力,规划了企业战略愿景与未来几年的发展目标。7年来,我们通过顶层设计,完成了企业发展的系统规划,将"以市场为核心,以客户为中心"作为全员关注的焦点,以创造品牌价值为核心,以"满足客户需求,超越客户期望、实现价值共创"为目标,切实强化服务品质管理、打造了一支忠诚敬业的员     

谈降低准时生产中非增值性时间策略

准时制生产是指企业在生产过程中,合理规划并简化工艺流程,从接到客户订单到原材料进厂,再到组织生产完成客户订单,每个工艺环节都能够紧密连接,消除停工待料和有料怠工的情况,减少产品在制造过程的不增值时间,以期达成降低产品总成本、提高劳动生产率的生产体制。实行准时制生产的目标是尽可能缩短在制品在企业的停留时间,减少资金占用时间,加速企业资金周转,使企业生产的总成本降低。     

南京银城物业:真情服务 美时美刻

<正>企业个性作为一家立志成为中国本土市场有美誉度和市场影响力的物业服务企业,南京银城物业服务有限公司在企业的发展过程中体现出了对于高品质服务的极致追求和对物业管理理念的深刻理解。而对于企业的使命,南京银城物业也有着自己的规划,即创建一个有专业能力和社会责任感的团队为客户提供周到细致、人性化、个性化的服务为员工、股东和社会创造更多的财富。至于说南京银城物业的服务理念,则是他们成功的法则:时时刻刻为客户着想持续为客户创造价值。     

Development in Information and Communications Technology (ICT) Statistics at the Australian Bureau of Statistics

This paper outlines the ICT statistical developments that the ABS has undertaken over recent years. These developments have been on both the supply side (ICT industry) and the demand side (use of IT by sector). The content of ABS ICT surveys has changed significantly over the last few years and are expected to develop further in line with industry changes and emerging policy needs.
Recent developments in household collections have been the inclusion of IT use questions in the 2001 Census of Population and Housing and in various ABS social surveys such as Children's Participation in Culture and Leisure Activities. Annual business IT use surveys are now conducted and include topics such as Internet commerce and IT security. Biennial ICT industry surveys are conducted to provide data on ICT production, imports and exports, ICT industry employment, performance and structure information. An Internet activity survey is run every six months and provides regional Internet access details and infrastructure details on Internet service providers.
A major development for 2002–03 will be the compilation of an ICT satellite account. ABS intends to produce an ICT Information Development Plan to guide its future statistical development work in the ICT field.     

Value at Risk in the Suburbs: Eminent Domain and the Geographical Politics of the US Foreclosure Crisis

Several US counties and local governments have recently considered a novel solution to the foreclosure crisis. They plan to use eminent domain to compel the owners of mortgage debt—and specifically of private‐label mortgage‐backed securities—to sell the debt to the government at a price reflecting the loan's market value. The government would then restructure the debt and resell it to new investors. The plans are striking because—in contrast to both development‐driven eminent domain and the federal subprime bank bailout—they would force investors to assume asset devaluation and increased long‐term risk. Notably, the plans have emerged as an instance of financialization‐focused politics in suburbs and suburban cities of color, specifically majority‐black and ‐Latino/a suburbs. Local support for the plans, we argue, is rooted in the long‐term disinvestment of these ‘suburbs of exception', which became targets of subprime lending and eventually sites where the ‘financial exception' has been localized. But these demographic shifts, fragmentation and fiscal pressures have at the same time created a suburban political terrain in which the plans have gained their strongest political support.     

Towards a Theory of Serendipity: A Systematic Review and Conceptualization

Serendipity – the notion of making surprising and valuable discoveries – plays a major role in the success of individuals and organizations alike. Previous research has established the importance of serendipity and identified important individual- and organizational-level antecedents. However, the literature has been dispersed and the boundaries of the concept have been blurry, leading to a lack of conceptual clarity and structure, and thus limiting validity and managerial actionability. Based on a systematic literature review, I synthesize existing management-related research on serendipity and explicate the emergence and composition of serendipity in the organizational context. I first identify three necessary conditions that differentiate serendipity from related concepts such as luck or targeted innovation: agency, surprise, and value. Then, I draw from the literature on sensemaking, event-based theorizing, and quantum-based approaches to management to conceptualize the process of cultivating serendipity in the organizational context as a process of enabling potentiality and materialization, and develop a multi-level theory of (cultivating) serendipity. This conceptualization contributes to our collective understanding of how, why, and when (i.e., under what conditions) organizations can leverage the value in the unexpected, which opens up fruitful avenues for further research.     

Accountability of NGOs in Bangladesh A critical overview

NGOs in Bangladesh have been recognized as effective change agents in the socio-economic arena throughout the world. Their contributions in micro credit, non-formal education and primary health care are widely known. NGOs play a significant role in society. NGO accountability, as a result, has become a critical issue. NGO accountability in Bangladesh has been examined here in relation to patrons, clients and themselves. Of the three relationships only accountability to patrons is in a near satisfactory state. Accountability to clients is handicapped by lack of opportunities of beneficiaries to participate meaningfully in NGO policy making. Accountability to themselves is adversely affected due to the adherence to a strictly hierarchical system and the influence of founding and charismatic NGO leaders.     

Towards an Asian model of human resource management? A comparative analysis of China,Japan and South Korea

There has been much discussion regarding the possible decline and weakening of national systems of human resource management (HRM). Yet, culture and institutions are often cited as the major stumbling blocks to this outcome. Such constraints may dissipate in the analysis, particularly if ‘regional clusters’ are considered where geographic and cultural closeness and ‘openness’ to similar economic pressures exist. In such cases, it might be postulated that convergence in HRM will occur. We argue that China, Japan and South Korea represent such a cluster. This article examines these countries, to see if a degree of convergence is taking place and if it is towards an identifiable ‘Asian’ model of HRM. A model of change is presented that distinguishes between levels of occurrence and acceptance. Details of the development and practice of HRM in each country are then set out. The article ends with a discussion and implications section and a brief conclusion.     

The Creation of the Office for National Statistics

A new Office for National Statistics was created in the United Kingdom in 1996 following a series of developments designed to strengthen the relevance and integrity of statistics. This paper describes these fundamental changes and sets out a blueprint for future progress. It also sets current developments in the United Kingdom in an historical and international context.     

What helps? Women engineers' accounts of staying on

We have considerable understanding of the obstacles that women engineers encounter and the reasons that they leave the field, but we know less about what enables them to remain. Adopting an interpretivist approach, this article examines how a group of British women engineers in two FTSE 100 companies account for “staying on” in their male‐dominated work settings. We delineate four specific forms of help that facilitate women's retention in the field. We argue that exposure to help leads to women developing a habitus that enables them to continue working in engineering. To conclude, we draw on our findings to outline HR practices that will facilitate supportive relationships in the workplace and pave the way towards developing more positive organisational climates.     

论现代物流企业的发展观

物流业经过诸多年的发展目前已经成为最热门的行业之一,物流企业的注册数量也与日俱增,达到前所未有的规模。毋庸置疑,任何企业都希望自己迅速做强做大,并成为真正现代物流企业的典型代表,要实现这一目标一个首要问题就是要解决现代物流企业的发展观问题。     

浅谈大体积混凝土裂缝的控制

大体积混凝土的裂缝问题是实际工程中长期困扰工程技术人员的问题,其控制技术的研究是混凝土结构研究的热点问题,具有重大的学术价值和潜伏的工程背景。     

Supply Chain Strategies in the UK Fashion Industry—The Rhetoric of Partnership and Realities of Power

This paper focuses on the fashion industry, one characterised by issues such as dramatic shifts in the scale and power of major retail buyers in the market, the advent of retailer own brands, and the nature of sourcing and supply chain decisions, issues that are increasingly global in nature. The aim of this research is to explore the nature of relationships between UK high street multiple fashion retailers and their contracted suppliers, many of whom are entrepreneurial firms by most definitions of the term. Four core themes emerge from the literature and provide a framework for the research, namely, power, process, partnership, and people. The research approach was qualitative, and conducted over a period of twelve months. The paper ends with an agenda for future research.