旅游规划与管理中利益相关者研究进展

国外旅游研究在20世纪80年代中后期引入“利益相关者”概念，并在20世纪90年代中期开始进行相关研究；近年来，我国学者也开始在旅游规划与管理中引入利益相关者分析方法和理论。本文对国内外旅游研究中有关利益相关者分析方法和利益相关者管理的研究成果进行综述，并对今后国内关于利益相关者研究的方向作了思考。     

旅游企业利益相关者管理理论研究进展

利益相关者理论是近年来颇受西方管理学界重视的一个新兴的企业管理理论,被认为是理解和管理"现代企业"的工具.旅游业关联性强的性质决定了旅游企业必定有众多的利益相关者.文章对利益相关者理论在旅游管理研究中的引入、旅游企业利益相关者的界定,以及旅游企业利益相关者的管理策略的研究进展进行了综述,并作出了简要评价.     

国外野生动物旅游研究综述

非资源消费型野生动物旅游活动已经吸引了越来越多的人们关注和参与其中,而且这种形式的旅游活动从长远来看,有利于解决经济发展和野生动物保护这一矛盾.国外关于野生动物旅游的研究比较系统而深入.文章通过对国外有关野生动物旅游的文献进行梳理,认为从野生动物旅游产品的角度,文献主要集中在非资源消费型、半资源消费型和费源消费型野生动物旅游的研究;基于利益相关者的角度来看,文献主要集中在动物旅游的影响研究、游客满意度的控制、社区居民的态度这三个方面.最后,文章还对国外该领域现有文献的研究局限作了简要分析,并展望其未来可能的发展走向,以期能为国内相关研究提供参考和启示.     

乡村旅游发展与构建农村居民利益分享机制研究——以北京市海淀区西北部地区旅游业发展为例

文章运用利益相关者理论,对北京市海淀区西北部地区旅游发展中利益相关者的利益关系进行分析,提出构建乡村旅游的利益分享机制,通过为旅游行业提供公共服务、对旅游市场实施行业管理、向当地社区提供财政支持和转移支付等措施,达到了以旅游业发展促进农村居民等弱势群体增权的目的,进而实现区域旅游业的和谐发展.     

村落遗产地利益相关者界定与分类的实证研究——以开平碉楼与村落为例

文章在文献研究和专家调查的基础上,界定了村落遗产地利益相关者,并借鉴“多维细分法”和“米切尔评价法”,以开平碉楼与村落为例,对村落遗产地利益相关者的分类进行了实证研究.研究结果表明,村落遗产地利益相关者在主动性、重要性和紧急性等3个维度上存在不同差异,而且根据这3个维度可以将村落遗产地利益相关者细分为核心利益相关者、蛰伏利益相关者和边缘利益相关者.每一类利益相关者在村落遗产地旅游发展过程中所处的地位、发挥的作用、扮演的角色等各不相同,对于村落遗产地旅游可持续发展的影响也不一样.     

旅游伦理概念及理论架构引论

旅游伦理是近年来旅游研究关注的一个焦点。由于旅游伦理的研究尚处于起步阶段，旅游伦理概念尚未形成共识。本文在有关的旅游伦理研究文秩基础上，对旅游伦理的概念、旅游伦理的主体、基本问题和理论框架进行了初步讨论，目的在于提供一个初步旅游伦理概念和理论框架。旅游伦理是伦理学的应用学科，是关于旅游者和旅游利益相关者的道德学说；旅游伦理主体是旅游者和旅游利益相关者；旅游伦理的基本问题是关于旅游利益和旅游道德的关系问题；旅游伦理基本理论框架应包括旅游伦理意识、旅游伦理关系和旅游伦理实践。     

国外有关旅游资源游憩价值评估的研究综述

旅游资源的游憩价值评估是近年来国外旅游资源学与旅游经济学研究领域的热点与难点议题.本文从研究的历史进程、主要研究方法、研究区域和研究内容4个方面,回顾和分析了国外有关旅游资源游憩价值评估的研究进展情况.在此基础上,总结了国外旅游资源游憩价值评估研究对我国此领域研究的启示.     

从系统学角度透视生态旅游利益相关者结构关系

从系统动力学著名的"内生"理论角度分析,生态旅游可持续发展的关键就是要建立各利益相关者之间的利益均衡机制,从而形成一体化的共生系统.本文将政府、社区、保护区、旅游企业和生态旅游者五个主要利益相关者作为生态旅游系统中的内生变量,用系统动力学方法,分析协调利益获取和分配、权利和义务、生态耗损和补偿等问题,初步构建各利益相关者之间的结构关系,为建立协调各方利益的参与机制提供理论参考.     

社会网络视角下的旅游规划决策研究——以潮州古城为例

文章运用社会网络分析法,分析潮州古城在旅游发展的规划决策中,其利益相关者之间的社会关系.研究发现:就网络中心性而言,整个利益相关者网络向某一点集中的趋势较小,但以专业知识参与的规划专家团队、掌握资源的潮州古城管理委员会及其属下的旅游发展公司,以及作为重要“中介”的街道办中间中心度最高,而居委会、古城居民、非旅游类商户处于边缘地位;就网络结构洞而言,利益相关者网络存在一定的结构洞,其中,当地社区作为最庞大的东道主利益相关群体,却与其他利益相关者联系较少;就网络密度而言,利益相关者之间没有形成全网关系,处于核心地位的潮州古城管委会及其属下的旅游发展公司的密度较低,与其他利益相关者相互之间的联系还不够密切.因此,在旅游规划决策中要加强边缘利益相关者,如当地居民、居委会、一般商户的中心性,提高整体网络的网络密度,建立桥连接,使利益相关者网络实现良好的信息沟通和资源共享.     

基于利益相关者理论的滨海旅游景区管理研究——以钦州市三娘湾景区为例

滨海旅游业是依靠滨海地区发展起来的新兴旅游业,是现代旅游增长最快的领域。自20世纪90年代以来,我国滨海旅游业发展迅猛,成为中国旅游业的主体。以中华白海豚而著称的三娘湾景区,近年来快速发展,而一些不容忽视的管理问题阻碍了景区的可持续发展,基于此,本文以钦州市三娘湾景区为例,将利益相关者理论应用于本研究中,通过分析利益相关者的利益诉求,归纳总结利益冲突存在的原因,对景区管理、开发、经营等提出优化对策。     

Conceptualising networks in sustainable tourism development

This paper contributes to the sustainable tourism research agenda concerning the implementation of UN Sustainable Development Goals (SDGs) at a destination level. This paper develops a conceptual framework integrating three theories: stakeholder theory, social network analysis (SNA), and actor-network theory (ANT). Integration reveals a blended approach to enable a reassessment of stakeholder roles to further explore the nature, dynamics and operations of tourism networks as they work to achieve SDGs. Tourismscapes, as a model, is invoked to scaffold data and to provide insight into the nuances of destination networks. This research evaluates this concept and its potential for rethinking tourism research and inspiring a new wave of study. Firmly planted in critical tourism studies, this paper conceptualises tourism stakeholder interactions, specifically those networks pursuing common goals at a destination level, such as SDG 17 that aims to strengthen means of implementation through partnerships.     

Smartmentality in Ljubljana

Smart tourism has been advocated as a concept to drive co-produced, technology-based design of tourism-related experiences. While it promises interactivity among supply networks, evidence of this outcome is limited. The aim of this paper is to understand how governmentality and power mediate stakeholder engagement and the processes through which smart tourism initiatives become embedded within destination design. To investigate this, the paper draws on Foucauldian governmentality and discourse analysis to examine the technologies of power that serve to position organisations and inhibit or facilitate stakeholder engagement within Ljubljana, Slovenia. As a result, the paper extends resource dependency and collaboration theory in smart tourism.     

An application of stakeholder theory to advance community participation in tourism planning: the case for engaging immigrants as fringe stakeholders

Community participation has long been viewed as an important tenet of tourism planning, and there is general consensus among researchers that engaging all stakeholder groups contributes to tourism sustainability. However, there are gaps in the literature, and challenges in practice, that call for further research. Among these are the dynamics of heterogeneous community groups and that not all community subgroups have equal opportunity to participate in tourism planning. This paper attempts to advance community participation by drawing on progressive approaches to stakeholder theory in the management field and by exploring, for the first time, the engagement of immigrants in tourism planning as fringe stakeholders, representative of present and future community dynamics. Bringing first generation immigrants as an important but less studied segment within the broader host community into focus moves tourism planning toward a more inclusive approach to community engagement, reflecting increased diversity and change in host communities.     

Sustainable tourism development and residents’ perceptions in World Heritage Site destinations

Set in Malaysia’s Lenggong Valley World Heritage Site (WHS), this paper uses stakeholder theory to explore the heterogeneity of positive and negative perceptions among residents and their effects on residents’ support for and participation in sustainable tourism development. Data from 221 completed questionnaire surveys revealed heterogeneous negative perceptions across residents’ age, level of education and economic involvement in tourism. Moreover, residents’ positive perceptions had a positive effect on their support for and participation in tourism development. This study contributes to the resident perception literature by using stakeholder theory to conceptualise the heterogeneity of residents’ perceptions and by examining the effects of those perceptions on their support for and participation in tourism development in a rural WHS destination in the developing world. Furthermore, the findings of this study have practical implications for local authorities aiming to improve residents’ support and participation in tourism planning for sustaining tourism development.     

Sustainability and Local Tourism Branding in England's South Downs

This paper reports on a stakeholder consultation exercise that examined the tourism industry's perception of developing a local tourism branding scheme within the South Downs' protected areas in south-east England. The research shows that such schemes could offer potential benefits that are recognisable by the tourism industry, while helping to meet the statutory aims of the protected area. The paper records the perceptions of small tourism businesses, their fears, awareness of tourism impacts, perceptions of sustainable tourism and of local branding, and key criteria connected to the future organisation of a local tourism branding scheme. The conclusion lists the recommendations for the implementation of a local branding scheme, including grassroots stakeholder consultation that encourages ownership and participation, institutional frameworks that support capacity-building and the importance of developing core values within a local brand.     

Are we any closer to sustainable development? Listening to active stakeholder discourses of tourism development in the Waterberg Biosphere Reserve,South Africa

‘Biosphere reserve’ is a United Nations (UN) designation stipulating that a region should attempt to follow the principles of sustainable development (SD). This paper adopts a stakeholder analysis framework to analyse the discourses of those tourism stakeholders who can actively affect SD in the Waterberg Biosphere Reserve (WBR), South Africa. Adopting an inductive qualitative methodology generated multiple research themes which were subsequently analysed using critical discourse analysis (CDA) techniques. These themes indicate that seeking SD in biosphere reserves is problematical when there are distinct ideological differences between active stakeholder groups and power relations are unequal. Adopting CDA allows us to make some sense of why this is the case as the technique appreciates not only how tourism development occurs, but also why it occurs in a particular way. This paper adds to the literature on stakeholder analysis in tourism specifically and also has wider implications for SD more generally.     

Complexity science: an alternative world view for understanding sustainable tourism development

Tourism research has generally taken a reductionist approach and has not effectively understood tourism as a stakeholder within a complex system (CS) of stakeholders. As a result, interpretations of sustainable tourism development (STD) are highly focused and sector-specific, thereby limiting understanding of the complex inter-relationships between tourism components and other components within a system. This paper explores complexity science as an alternative paradigm to understand why STD is problematic. It is argued that a new world view is required to understand the unpredictable world in which tourism operates. Complexity science and the associated chaos theory offer an alternative paradigm for viewing and understanding tourism phenomena. Viewing underlying influences on a CS in terms of the characteristics of complexity science, including the edge of chaos, strange attractors and conflict provides greater understanding of the system in which tourism operates. The second part of the paper discusses a framework, adapted from complexity science characteristics, to identify the complex inter-relationships between stakeholders with political, environmental, economic, social and cultural interests in an urban river context, the Swan River in Perth, Western Australia.     

Understanding primary stakeholders' multiple roles in hallmark event tourism management

This paper contributes insights into stakeholder theory in hallmark event tourism and the implications for engaging primary stakeholders in further tourism management settings. The tangible and symbolic tourism benefits instilled in destinations by hallmark events are well-documented; with destination managers increasingly adopting event portfolio approaches to nurture and develop existing and new hallmark events. Nevertheless, limited understanding exists of how stakeholders engage with hallmark events over time; their lived experiences in event tourism; and consequent management implications. This paper uncovers multiple and shifting roles of primary stakeholders in a long-established hallmark event tourism context (Edinburgh's Festival Fringe). It presents a typology identifying five primary stakeholder roles. Phenomenological interviews with twenty-one primary stakeholders revealed that most fulfilled multiple roles. Existing concurrently and historically, these differed throughout stakeholders' lived experiences and engagement. In its findings, this paper extends knowledge of stakeholders' roles in event tourism and implications in further tourism management settings.     

Environmental change,resilience, and adaptation in nature-based tourism: conceptualizing the social-ecological resilience of birdwatching tour operations

Resilience theory has emerged as a holistic concept well suited to analyzing tourism systems and which promises important insights into the sustainability of tourism destinations in the face of accelerating global environmental change (GEC). This article presents empirical research into the social-ecological resilience of tour operators using the case study destination of the Otago Peninsula, Dunedin, New Zealand. It addresses the following research question: How do birdwatching tour operators build resilience to drivers of environmental change, including climatic drivers, into their operations? Qualitative interviews with providers of a specific nature tourism sector activity – birdwatching – were conducted with stakeholders including tour operators, conservation organizations, and local government members. The findings highlight current and possible future challenges to birdwatching tourism on the Otago Peninsula. The paper introduces a conceptual framework which highlights the tour operators’ main coping strategies in response to key perceived social-ecological system (SES) drivers of change. Overall, tour operators perceived their main social-ecological resilience to be the diversity of the species of the Otago Peninsula, their business experience, and the strength of their local stakeholder network to respond to SES crises.