Equity restoration,the Holocaust and tourism of sacred sites

Distressing events perpetrated against specific ethnic and religious groups frequently have implications that stretch well beyond the cessation of violent activities. Many times the victims and their descendants manifest their animosity in the realm of tourism and consumption related activity. This paper, utilizing netnographic data, examines the reactions of some global Jewish citizens in relation to tourism activity surrounding historic Holocaust sites located in Eastern Europe. Related to the emergent themes of equity restoration, controllability, and discounting, this research examines why many tourists decide to avoid tourism to historic heritage sites, leading to an examination of the link between physical location, remembrance and relational work. Additionally, data indicate some Jewish tourists may avoid travel because of the paucity of Jewish life in the areas surrounding sacred sites, thereby creating the perception that anti-Semitism is still present. Our research calls to question the value of visual and physical evidence in relation to maintaining identity and facilitating remembrance.     

Groundhopping: nostalgia,emotion and the small places of football

Groundhopping emerged in the 1980s as a primarily British social practice emanating from dissent with the capitalist structures of elite football and combining nostalgia, serious leisure, travel and collecting into a practice of regularly visiting small town football grounds. Most groundhoppers are middle-aged men, who value the atmosphere, architecture, camaraderie and sense of space of smaller venues. Groundhopping centres on travel, experiencing community, identity and the physical structures of grounds, thus invoking a sense of place and heritage in the ground and in its wider context. Greater social intimacy fosters and contributes to emotions centred on community, family, personal histories but also fetishised notions of the recent past.     

The complexities of religious tourism motivations: Sacred places,vows and visions

The aim of this paper is to understand the complexity of travel motivations to sacred places. Using ethnographic techniques within the Greek Orthodox context, we argue that while motivations are institutionally constructed, they are fragile, dynamic and progressive; being embedded within everyday performances of religion. This calls into question the fixed centeredness and predetermined sacredness of religious sites. Travel motivations become directly influenced by believers’ intimate and emergent performances not only of places but also of religion itself; the meaning of places being based on lived experiences of doing religion and interacting with the sacred, as exemplified in vows and visions. Such understandings are crucial in predicting the effects of failing pilgrimages and the processes of authentication of places, which can help explain visitation patterns.     

The sacred and the profane: Identifying pilgrim traveler value orientations using means-end theory

This study explores the values exhibited by travelers along the Camino de Santiago pilgrimage route in Spain. Drawing upon data that were collected en route, pilgrim value systems are identified and explored using the hard laddering method and applying means-end chain (MEC) theory. The researchers examine the hierarchical relationship between pilgrimage attributes, the benefits that pilgrims subsequently acquire and the fulfillment of personal values as ends. The strongest associations are found between attributes, consequences, and values with social bonds that are acquired by socializing with peer pilgrims, followed by the search for happiness through an appreciation of natural beauty and the pursuit of contemplation during the pilgrimage walk. These findings provide novel insights into the profane and sacred dimensions of the pilgrimage experience.     

Music in the time-spectrum: routines,spaces and emotional experience

ABSTRACT

Music streaming, structured by an expanding network of social interdependencies (e.g. musicians, sound engineers, computer scientists and distributors) has made it easier to consume music in a wider number of social and private spaces and to a greater degree. This paper examines the emotional experience of contemporary music consumption by drawing from an Eliasian perspective, specifically Elias and Dunning’s sociology of leisure. We explore the relationship between work, spare time and leisure spaces, rather than examining specific spaces in isolation. We argue that music is used to demarcate, transition between, and blur space. Music plays an important role in facilitating the rhythm of routine, helping individuals to adjust to the demands of different spaces (based on varying intensities and immediacies of social pressures) and manage mood. The key characteristics of leisure that Elias and Dunning identify (motility, sociability and mimetic tension) are explored across the spectrum of time and space.     

Visitor flows,trajectories and corridors: Planning and designing places from the traveler's point of view

Recent research underlines the importance of understanding the tourist destination as a demand-driven construct. Visitors activate different configurations of supply elements that produce a complex and dynamic fabric referred to as a space of flows. Today, we have the means to understand how these flows shape the evolution and gestalt of tourist places. This article proposes a new framework combining three concepts and related foundational theories: visitor flows, trajectories, and corridors. In tandem, they describe how tourism manifests itself in space and time. Trip decision, trip execution, and tourist performance unfold through social mechanisms generating the totality of visitor flows. Stakeholders must understand how visitor flows in their destinations emerge and evolve in order to decide on specific design interventions.     

Tourism and the (re)making of rural places: The cases of two Chinese villages

Tourism is a major force in rural place-making and is widely adopted to maintain and revitalize rurality in times of economic uncertainty. A mixed methods approach is used to examine and compare place-making experiences of two villages in central China from the perspective of social capital Interviews, observations and household surveys are used to identify the place-making processes, experiences, and outcomes. Rural tourism place-making in both villages follow proposal, negotiation, implementation and maintenance stages. A clear tourism orientation in place-making processes and involvement of external partners brought higher economic benefits for residents but a lower sense of ownership. The social capital of the two villages resulted in variations in place-making styles and processes, and influenced rurality outcomes. Practical suggestions for the planning and management of rural destinations are offered.     

Leadership styles,motivating language,and work engagement: An empirical investigation of the hotel industry

This study examines the relationship between leadership style (servant and transformational leadership), motivating language and work engagement. A sample of 391 lower and mid-level Bangladeshi hotel employees, selected via simple random sampling, participated in a cross-sectional survey. The mediating effects of motivating language regarding the association between the two leadership styles and work engagement were examined using partial least square-structural equation modelling. Both leadership styles and three types of motivating language have positive relationships with work engagement. Even though all three types of motivating languages mediate the link between servant leadership and work engagement, the link between transformational leadership and work engagement is only mediated by direction-giving and empathetic language. This study is novel in its application of the speech act theory to the investigation of the mediating effects of motivating language on the relationship between the two leadership styles and work engagement. Practical and theoretical contributions are also discussed.     

The international division of leisure tourism and the third world

Turner, Louis, “The International Division of Leisure: Tourism and The Third World,” Annals of Tourism Research, Vol. IV, No. 1, September/October 1976, pp. 12–24 --Despite the obvious attractions of tourism as a foreign exchange earner for a number of developing countries, the industry is dominated by the rich countries which appropriate most of the economic benefits from the tourist trade. This domination takes economic and political forms, and tends to increase over time as tour operators diversify and grow vertically. The policies open to the less developed countries to increase their returns are discussed, and the difficulties they may face are mentioned.     

Sustainable tourism and the management of nearshore coastal places: place attachment and disruption to surf-spots

Surfing, a dominant recreational activity in many coastal areas, is a primary driver of local and international tourism. Surf-spots, nearshore oceanic locations where waves break and surfing occurs, are essential community resources. Yet, many surf-spots are at risk of degradation from climate change and other factors. Knowing whether and why surfers consider surf-spots as meaningful places can inform sustainable management of these resources, benefitting the environment and users alike. This study examines place attachment and disruption in relation to surf-spots through an online survey of 1055 surfers in California, where surfing is an important recreational and touristic industry. Our findings suggest that surfers exhibit high fidelity to specific surf-spots and develop deep attachments to those spots, with the strength of the attachment varying depending on the type of surf-spot. Some respondents consider surf-spots to be “part of their family”; few respondents describe no attachments. We conclude that, despite being dynamic oceanic locations, surf-spots are meaningful places for surfers. This importance, combined with the value of surf-spots as resources driving coastal tourism and recreation, warrants systematic consideration of surf-spots as natural resources by managers, and suggests that user–place attachment should be better understood at surf-spots and other tourism sites.     

Stakeholders of the world,unite!: Hospitality in the time of COVID-19

The COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the process of recognizing challenges, rationalizing changes needed and refashioning ways of working. The framework is used to analyze the process of development of a recovery strategy for a boutique hotel in England, UK, via a case study methodology. The analysis brings to the fore the interdependencies between the hotel owners and its employees, customers, governments, suppliers and communities, at local, national and international levels. Moreover, the analysis shows how collaborating with these stakeholders leads to the identification of revenue streams for the hotel, operational modifications and even the development of new commercial partnerships.     

Motivation,emotion and world heritage status in discerning the heritage tourists: A segmentation perspective

Heritage tourists' motives are heterogeneous but few studies examine the relationship between these motives, emotions felt after the visit, and tourists' perceptions of the attributes that contribute to World Heritage Status (WHS) listing of a site. Using cognitive appraisal theory (CAT) as the theoretical lens, we evaluate the relationship between motivation, emotion and site characteristics. Based on a sample of 1531 international visitors to Petra, we segment their motives and emotions and profile these with respect to perceptions of the attributes for WHS listing. The results show the existence of two motivation clusters “General Tourists” and “Heritage Tourists”, with the latter being drawn to Petra for reasons related to both site characteristics and heritage. Three clusters of emotions were identified namely, “Positive Arousals”, “Low Arousals” and “Mixed Arousals”. Significant relationships were identified between the motivation and emotion clusters and their respective perceptions of the attributes for WHS listing. A logit model confirmed that the emotion felt by the different clusters can be predicted by motivation clusters, demographic and travel characteristics. Implications for theory and practice are offered.     

The social world and event travel career of the serious yoga devotee

Serious leisure and social world theory provide a framework to qualitatively examine a small number of yoga participants with regard to their social world connections and propensity to engage in event tourism. Semi-structured interviews were conducted with a purposeful sample of 15 yoga practitioners in Brisbane, Australia. For most devotees, yoga was regarded as serious leisure with a social world in which highly involved ‘actors’ participated in a range of ‘insider’ capacities. Social engagement was a strong motivator and having friends involved with, and building strong friendships through yoga was a common denominator. It was found that there was a strong association between the social world of yoga and event tourism, and a new model titled the ‘yoga devotee career trajectory’ was developed. Yoga was considered to be a unique and personal journey which became a complete lifestyle involving continuous learning and self-exploration. Theoretical and future research implications were also discussed.     

Managing language barriers in the workplace: The roles of job demands and resources on turnover intentions

Immigrants are a considerable growing segment of the hospitality workforce, but with an overwhelming majority of immigrant workers having limited English speaking abilities, hospitality managers are often challenged with communication barriers. The purpose of the current study was to examine the influence of managers’ communication satisfaction with limited English speaking employees on three work-related outcomes that can be influenced by working with limited English employees: role ambiguity, role conflict, and turnover intentions. A survey was completed by 130 hotel and lodging managers. The results of a mediation model showed that satisfaction with the quality of communication with limited English speaking employees reduced role ambiguity and role conflicts, which led to lower turnover intentions. Managers’ turnover intentions are not necessarily a direct effect of the communication quality with their limited English speaking subordinates, but due to the job demands that manifest in an environment with communication barriers, such as confusion and conflicting misunderstandings.     

Shaping leisure/tourism places - the role of holiday home owners: a case study of Courtown,Co. Wexford,Ireland

The formation of partnerships with the public, non‐profit and commercial sectors is becoming an increasingly common way for leisure service departments in local government to fulfil their mandate under conditions of economic restraint, political pressures and increased demand for services. However, these departments often lack the capacity to successfully manage the number and complexity of partnerships initiated. While under‐managed partnerships have been identified as a significant problem in the literature, little attention has been devoted to understanding the organizational dynamics that underpin them. Interviews with leisure service managers and staff in ten Canadian cities were conducted, revealing a lack of guidelines, insufficient training, poor coordination and a number of other problems contributing to under‐managed partnerships. This warrants further research and attention because it can lead to unsuccessful partnerships and negative consequences for all partners involved.     

Negotiating work and family: lifestyle migration,potential selves and the role of second homes as potential spaces

This article is based on ethnographic research conducted in the USA with migrants who use an act of relocation as a means of deliberately constructing identity as well as seeking greater ‘balance’ and ‘control’ in their lives. Specifically, it examines how ‘second’ homes can serve as a transitional or ‘potential space’ in the lives of these migrants not only between different geographic places but also what are taken to be distinct identities and ideals associated with these places and the lives lived in them. Such behaviour is not simply about coping and adapting to a new environment; rather, it is about using qualities of destination places to reconcile different visions of self and family purposefully set apart by relocation and a particular notion of ‘the good’ that underlies a ‘lifestyle commitment’ attached to the new place. The author highlights how research into the changing dynamics of work and family can help us understand, generally, effects of an emergent, economic order on working families and, specifically, how associated social and cultural changes shape this migration behaviour. Through analysis of lifestyle migration, this article contributes to discussion of the ways in which cultural values of work and family interrelate in migrancy as well as of challenges and opportunities facing migrants who purposefully attend to leisure activities and places associated with leisure as proper domains for essential identity work and to lifestyle as the means of realising what we may call the ‘potential self’.     

The self-catering accommodation market: A review of electronic and other sources

This paper contributes to a better understanding the self-catering accommodation sector by considering its nature and scope within Scotland, the UK and the international context. It reviews the available literature search and also presents an exhaustive search of the Internet. The term “self catering accommodation” typically refers to cottages and holiday flats, but also may include larger premises as well as mobile units such as boats. Student accommodation comes into this category, as do serviced apartments for business use. Self-catered accommodation is widely used for activity holidays, and courses for outward-bound or country pursuits. The sector is considered in terms of economic impact, ownership, and mode of use, and an analysis of the market shows that it has grown and changed rapidly since the 1980s driven by changes in the economy and advances in technology. During the same period demand has increased due to demographic, economic and lifestyle changes, the predominant segments being older and middle-aged customers and young couples without children. The growth of short break holidays and a growing interest in country pursuits and activity holidays favour the self-catering sector.