Self-censorship on Internal Social Media: A Case Study of Coworker Communication Behavior in a Danish Bank

Internal social media (ISM) or social intranets provide organizations with a communication arena in which coworkers can actively contribute to organizational communication. Coworkers are, however, far from impulsive and spontaneous when they communicate on ISM. A case study in a Danish bank found that coworkers considered carefully the consequences of their posts or comments before publishing them. These coworkers perceived four different risks associated with ISM communication, and they used seven self-censorship strategies to ensure that both the content and the formulation of their communication were relevant and appropriate. Coworkers not only censor themselves by withdrawing, as previous studies have suggested, but they also postpone publishing content, phrase or frame content differently, imagine responses from organizational members, ask others for a second opinion, choose another channel, or write only positive comments. Through these seven self-censorship strategies, coworkers retain the quality of communication on ISM and prevent conflict or relational damage. Future research should explore the self-regulation strategies underlying self-censorship in order to improve understanding of the circumstances that increase the likelihood of responsible use of ISM. The potential dark side of self-censorship also requires exploration: when can self-censorship threaten coworkers’ freedom of expression, and develop into organizational silence?     

Strategic Leadership Communication for Crisis Network Coordination

In large-scale societal crises, organizations involved in saving lives and protecting the public need to collaborate and coordinate their crisis communication to minimize damage and increase resilience. This study analyzed strategic leadership communication fostering such coordination in a network consisting of 24 members representing a variety of authorities, organizations and units established during a large forest fire in Sweden. As the crisis unfolded over a two-week period, 10 network meetings were observed and audio recorded. Discourse analysis was employed to analyze network leaders’ and members’ communication during the meetings. Findings illustrate that leadership communication strategies that fostered networked coordination of organizations’ crisis communication differ in significant ways from leadership communication in noncrisis and team contexts. Salient leadership communication strategies of directing/structuring and encouraging/facilitating were employed during crisis network meetings and functioned to coordinate involved organizations’ crisis communication efforts during time pressure. The study contributes with new knowledge of strategic leadership communication for crisis network coordination, which is important to crisis management and can be used in crisis preparation to enhance resilience.     

The Work and ‘Architecture of Listening’: Addressing Gaps in Organization-Public Communication

Listening is extensively discussed in relation to interpersonal communication, in therapeutic contexts such as counselling and, to some extent, in the context of intra-organizational communication conducted as part of human resources management. However, listening is surprisingly and problematically overlooked in the large body of literature on organization-public communication including government, political, corporate, and marketing communication and related practices such as public relations. Based on critical analysis of relevant literature and primary research among 36 organizations in three countries, this analysis identifies a “crisis of listening” in organization-public communication and proposes strategies to address gaps in theory and practice including attention to the work of listening and the creation of an architecture of listening in organizations, which can offer significant stakeholder, societal, and organizational benefits.     

Image Repair Campaign Strategies Addressing Race: Paula Deen,Social Media,and Defiance

This multi-method study examines how the use of social media in a crisis campaign involving race-related issues may affect a public figure’s credibility and perceived response appropriateness. First, image repair theory is used to analyze Paula Deen’s image repair campaign in the wake of the National Enquirer’s revelation that she admitted to using the “N-word” during a lawsuit deposition. Our analysis shows her response strategies were unsuccessful because her apology did not center on the allegations, and she was contradictory in her bolstering, minimization, and mortification strategies. We build on the Deen case study results by exploring the effectiveness of tweeted message strategies in a race-related crisis via Twitter. We use a mixed-design experiment examining how public figure type (politician v. TV celebrity) and response strategy (moral defense, performance defense, defiance defense, no defense) affect perceptions of a female public figure’s credibility and perceptions of the appropriateness of the response. Results show that any of the three responses are better than no response when addressing charges of racial insensitivity. A defiance defense, as newly tested strategy, and moral defense worked better for the TV celebrity condition than the politician condition. Implications are discussed.     

Predictors of H1N1 Influenza Pandemic News Coverage: Explicating the Relationships between Framing and News Release Selection

In health pandemic situations characterized by urgency, uncertainty and information scarcity, news media are highly reliant on information subsidies from public health agencies. This study, based on a content analysis, examines the relationships between the framing characteristics of news releases and subsequent publication to identify the predictors of news release selection for news coverage in the 2009 H1N1 A Influenza pandemic in Singapore. Through the news releases issued by the Singapore Ministry of Health and the resulting news stories in a Singapore newspaper, The Straits Times, this study found that six framing variables significantly predict a news release’s selection for news coverage: theme, episodic vs. thematic framing, emotion appeal, tone, gain vs. loss, and outbreak vs. nonoutbreak situation. News releases are more likely to be selected for news coverage when they focus on a preventive frame, rely on thematic framing, use emotion appeal, have a positive tone, are framed as gain, and are issued during an outbreak situation.     

In the Wake of New Media: Connecting the Who with the How of Strategizing Communication

In this article we argue that although there has been an intensified exploration of how organizations strategize within the field of strategic communication, there seems to be a key component missing, namely questioning who these organizations are and become in the process of strategizing. Strategic communication implicitly, perhaps even unintentionally, continues to rely on a classical understanding of organizations as “social units (or human groupings) deliberately constructed and reconstructed to seek specific goals” (Etzioni, 1964, p. 3). Assuming rather than exploring who the organization is, we argue, hinders a full explanation of how strategic communication works. Aiming to tackle this issue, we first present three ways in which the classical understanding of organizations is being theoretically challenged by organization studies and empirically challenged by new media, arguing that organizations are networked, sociomaterial, and contingent processes of meaning formation. Then we examine how the reconceptualization of the organization influences the concept of strategic communication, advocating that strategies should be seen as collaborative and networked flows (the how) of shared decision making by both human and nonhuman actors (the who). Finally, we discuss how this affects the notion of strategic action, and hence, strategic communication, asking what strategic action is and who performs it.     

Virality of Social Change Messages on Facebook: A Study of Advocacy and Relationship Building Strategies of LGBTQ Advocacy Organizations

ABSTRACT

The communicative affordances of Facebook transformed the way nonprofit organizations communicate with publics. However, the connection between advocacy and virality received limited scholarly scrutiny. This study extends our knowledge of advocacy by examining the relationships between advocacy strategies, tactics, and virality. For this study, Facebook posts of LGBTQ advocacy organizations from January 2016 to December 2018 were collected. Content analysis of 1,500 Facebook posts revealed advocacy and relationship building strategies of LGBTQ nonprofit organizations. MANOVA analyses signaled that advocacy strategies and tactics are significant predictors for virality. Furthermore, LGBTQ advocacy organizations predominately utilized affective and cohesive social presence strategies on Facebook to build relationships with publics.     

Medienberichterstattung über Medienkonzentration

Taking into account the ongoing political debate on self-regulating and self-observing media and the increasing media concentration, the study explores journalists’ strategies of manufacturing credibility in self-referential media communication. How do journalists try to construct a »normal distance« between their public functions on the one hand and the economic stakes of the media conglomerates they work for and the media industry on the other. Based on a qualitative content analysis, the case study on the coverage of the AOL-Time Warner merger reveals significant differences in the tendencies of coverage and the strategies used to solve this dilemma: Independent media such as 〉die tageszeitung〈 tend to report more intensely and to comment more critically, also considering the frameworks of media politics and media ethics. A comparison of 〉Newsweek〈 and 〉Time Magazine〈 shows that increasing self-referentiality goes along with an increasing use and complexity of all three strategies: distancing, revealing, and concealing. 〉Newsweek〈 provides a much more pluralistic and more critical view of the merger than the AOL-Time Warner owned 〉Time Magazine〈, its direct competitor.     

Employee Communication Responsibility: Its Antecedents and Implications for Strategic Communication Management

Although organizations increasingly acknowledge the communicative importance of employees, and increasingly frame communication as an employee responsibility, communication responsibility remains an unexplored topic in strategic communication research. To address this gap, this study introduces the concept employee communication responsibility and offers insight into factors influencing employees’ predisposition towards taking communication responsibility. Data were obtained from 4,726 employees working in ten Swedish organizations. Half the sample (2,244) was used for exploratory factor analysis that enabled the identification of a smaller number of factors to construct a model with four hypotheses, and half the sample (2,482) was used to test the proposed model through structural equation modeling (SEM). Hypotheses formulation was informed by previous research examining factors influencing employees’ communication. The study shows that all tested factors, internal communication climate openness, immediate supervisor communication, top management–employee communication, and perceived importance of communication significantly contribute to employees’ predisposition towards taking communication responsibility. Thus, the study provide knowledge useful to researchers interested in employees’ communication, and to strategic communication practitioners responsible for internal communication and employees’ communication.     

Integrating Incidental and Integral Emotions in Non-Profit Communications: An Experiment of Blood Donation Message

Appraisal tendency framework suggests that incidental and integral emotions are capable of influencing decision making and behaviors. Such effect is subject to the interaction between incidental and integral emotions. To effectively use emotional appeal in public service announcements (PSAs) for non-profit communication, studying the interaction between the carryover and direct effects of incidental and integral emotions, respectively, is specifically informative. In particular, this study focuses on the application of pride and hope as discrete integral emotions in blood donation PSAs, as well as the interaction between two integral and incidental emotions (i.e., potential donors’ pre-existing emotions of anger and fear before viewing PSAs). Results of a 2 × 2 factorial experiment involving 313 participants suggested that the congruence in appraisal dimensions between incidental and integral emotions could lead to improved effectiveness of perceived message, strong issue advocacy, high intention for blood donation, and enhanced attitudes for non-profit organizations. Furthermore, theoretical and practical implications are discussed in this research.     

Strategy and Tactics in Strategic Communication: Examining their Intersection with Social Media Use

While public relations industry leaders have proposed a strategic approach to social media, industry research has found that social media practices may be more tactical than strategic. Likewise, scholarly research has focused more on specific parts of strategic planning, such as message—and channel-level communication in social media, but little research has been done to understand program-level communication planning. The purpose of this study was to examine the confluence of current trends in social media use with strategic communication processes through in-depth interviews and a national survey of public relations practitioners. The in-depth interviews revealed two overarching themes: (1) social media use should be guided by strategic planning and (2) social media tactics should revolve around conversations. The survey results showed that practitioners are involved in social media strategy development and tactical implementation, yet see their involvement as linked mostly to their organizations’ strategic rather than tactical social media activities. In addition, practitioners delineate social media strategies and tactics differently than theoretical conceptualizations.     

Unpacking Public Sentiment Toward the Government: How Citizens’ Perceptions of Government Communication Strategies Impact Public Engagement,Cynicism, and Communication Behaviors in South Korea

In this study, we explore the relationship between two types of public sentiment toward the government (i.e., public engagement and cynicism) on publics’ information transmission behaviors, i.e., megaphoning, about the government. In doing so, we unpack how citizens’ perceptions of the communication strategy adopted by the government, as well perceived authenticity of the government’s communication impact their sentiments toward the government. An online survey was conducted in South Korea (N = 1112) to understand these relationships. The results revealed that perceived use of bridging strategy by the government is associated with public engagement, and perceived use of the buffering strategy is related to public cynicism. We also found perceived authenticity to be significantly associated with public engagement and negatively associated with cynicism. Finally, the two types of public sentiment were found to partially mediate between perceived government communication strategies and citizens’ positive and negative megaphoning. Theoretical and empirical implications are discussed.     

Social Media Influencers as a Crisis Risk in Strategic Communication: Impact of Indiscretions on Professional Endorsements

ABSTRACT

Social media influencers (SMIs) are increasingly employed by organizations to amplify their strategic communication efforts. Yet, little is known about the impact an SMI’s personal indiscretion has on their endorsing organizations. This article examines the factors that trigger these crises and their effects on the organizational image. Five cases – PewDiePie (U.S.), Munroe Bergdorf (UK), James Charles (U.S.), Grace Mongey (Ireland) and Sarah Bowmar (U.S.) – were analyzed using Rapid Issue Tracking, a method to capture stakeholders’ sentiments. Findings showed that SMIs’ personal indiscretions trigger paracrises. Organizations typically used distancing strategies but adopted image repair situationally. Anchored on image repair theory, we propose a framework for crisis identification and response strategies. With the increasing use of SMIs in marketing, their potential as a new type of crisis trigger warrants attention.     

Towards the final frontier: using strategic communication activities to engage the latent public as a key stakeholder in a corporate mission

Private corporations that do not normally interact with, nor regularly communicate with, the public often do not perceive the public as a relevant or active stakeholder. The public may not view themselves as a stakeholder, particularly when they are unaware of, have no direct dealings with, or do not have any problems associated with such a corporation. The current study, utilizing a national survey of the United States public (N = 424) found that through directed strategic communication activities of a private spaceflight corporation, utilizing social and new media tools, a latent public can perceive a corporation and its mission in a positive manner, and transition it towards a status of an aware public and possible active public. Positive perceptions were found regarding corporate credibility, brand awareness, public engagement, communicating a corporate mission, educating the public, and influencing public opinion.     

Ko-Evolution von Public Relations und Journalismus: Ein erster Beitrag zu ihrer systematischen Aufarbeitung

There are many research findings and some theoretical models in regard of the interaction between journalism and public relations (PR). But hardly any research has so far looked at this relationship from an historical perspective, an endeavor also called the ‘co-evolution’ of PR and journalism. The aim of this article is to make a first step into the analysis of this co-evolution with a focus on the emergence of PR and based on literature about the history of PR. The analysis shows that the rise of PR in the second half of the 19th century was a reaction to the development of journalism, which had become increasingly polemic. Thus for many social protagonists and organizations the barriers to enter the public arena were raised. At the same time the importance of the mass media and furthermore the pressure on social protagonists and organizations to legitimize their interests in a changing society were growing. These results support a theoretical concept that describes the development of mass communication as processes of rationalization of societal communication, which can be linked with theories of social systems.     

Emotionalisierte Aufklärung

The television documentary series »Holokaust« (person in charge: Guido Knopp), which was broadcast at the end of 2000, was subject to varied public response. In general, the producers’ formal strategy was criticised. In particular it was held that an emotional presentation of the events impeded cognitive effects. Therefore the empirical study focuses on the affective presentation of events in the documentary »Holokaust«. It examines the effects the affective presentation of burdening contents has on anti-Semitic attitudes of the viewers. The results of the study are based on an experiment with 282 persons (12 high school classes). One episode of the documentary was shown in different versions, each with a different degree of emotional content. The effects on the viewers were measured immediately after the version was shown, and then again two weeks later. Contrary to the criticism, the results show that the version with the most emotional and burdening contents brings about the largest change of attitudes. The study also shows a decline in anti-Semitic attitudes after the viewing, but in the course of time the earlier attitudes are resumed.     

Visuelle Kandidatendarstellung in Wahlkampfbeiträgen deutscher und amerikanischer Fernsehsender – Image Bites,Rollenbilder und nonverbales Verhalten

Political communication research still lacks indepth information about the role of visual information in television news. Based on a content analysis of 158 newscasts of two US and two German channels aired during national election campaigns in 2008 and 2009 respectively, this study examines visual representations of candidates’ performances that allow conclusions to be drawn about underlying campaign strategies. Furthermore, journalists’ reporting strategies are analyzed by coding so-called sound- and image bites as well as other selection processes related to nonverbal news of candidates. Results of our bi-national comparative study confirm expectations about a transnational convergence with regard to the increasing importance of image bites, whereas sound bite journalism is particularly prevalent on commercial TV channels. US news coverage reflects a highly professionalized approach by candidates, for instance by how they stage their ‘mass appeal’ and ‘closeness to the people’. German election news reflects a less populist approach towards campaigning with candidates preferring a public image as ‘statesmen’ and ‘party representative’.     

Wider die Symbiose

The analysis deals with the presentation of hunger and related emergencies in the mass media. It focuses on problems and structures of journalistic production processes and symbiotic relationships between the media and the aid industry. Mass media often create the impression that ??hunger?? occurs unexpectedly and abruptly. In this way media and journalists produce their own news value, which they need for selling the topic. Bad weather, climate change and natural disasters fit into the concept of mass media, their news selection processes as well as their production structures much better than the fact that hunger is a political phenomenon mostly, at heart, a major political scandal. Such scandals require profound analysis, investigation and a high level of journalistic independence and know-how. In the field of disaster relief, development organizations professionalize their public relations efforts more and more. The dynamic and transactional interactions between the aid industry and journalists play an increasingly important role in disaster reporting. In Germany the networks of relief organizations stretch deeply into editorial offices. The relief industry has a tight media network in Germany. In their communications efforts, fear and pity, two of the strongest individual and socio-psychological emotions, play a central role.     

Transnationalisierte Öffentlichkeit und Klimapolitik

For decades, the analysis of public spheres has been a core field in communication science and neighboring disciplines. Its special importance is grounded in the assumption that the public sphere is the primary realm of societal self-understanding, a sphere in which collectively relevant issues, potential solutions and the activity of political and other stakeholders is discussed and put up for scrutiny and legitimization. In much of this research, the media have played a key role, as they were seen as the generally accessible, permanent and comprehensive “master forum” of the public sphere.In recent years, however, scholarship on the public sphere has undergone a “major theoretical shift”, namely, a widening of the analytical perspective from national to transnational concepts of public spheres. Against the backdrop of a general transnationalization of the social sphere, communication scholars have increasingly paid attention to transnational forms of public sphere(s). Many of them, however, have focused on the (potential) emergence of a European public sphere in light of the expansion of the European Union, and only recently has research started to address transnational public spheres beyond Europe.This study ties in with this field of research. An empirical analysis of (potential) transnational public spheres was conducted by focusing on a subject which has been interpreted as a focal point for the emergence of a transnational or even global public sphere: international climate change policy. Due to its high priority and wide reach, international climate policy is said to constitute conditions conducive for a potential transnationalization of public spheres.We understand transnationalization as a pervasion of national public spheres with transnational references that can be distinguished along two analytical dimensions: “Vertical” transnationalization describes the extent to which organizations and actors representing a form of supranational governance are represented and/or (de)legitimized in national public spheres. The “horizontal” transnationalization describes the extent to which organizations or actors from foreign countries are represented within national public spheres.In addition, we differentiate a “strong” and “weak” variant of vertical resp. horizontal transnationalization. For example, a “weak vertical transnationalization” characterizes a case where supranational governance institutions are merely mentioned within a national public sphere; whereas a “strong vertical transnationalization” characterizes a situation where actors from supranational governance institutions have the opportunity to actively express themselves.Our main research questions are 1) to what extent is the media coverage about climate policy in the examined countries pervaded by transnational references? 2) Which patterns of transnationalization can be identified in the media coverage about climate policy in the examined countries?We conducted a manual as well as an automated quantitative content analysis of newspaper coverage about climate change policy in 15 countries. We analyzed 4955 news articles from quality, tabloid and local newspapers for the whole year of 2014. The articles were downloaded from databases like LexisNexis and Factiva, using a complex search string in four languages. The automated content analysis—used to identify the weak variant of transnationalization—followed the “dictionary approach”, with dictionaries based on elaborated word lists (in German and English) that were translated into Portuguese and Spanish and further adapted for this study. The results of the automated content analysis were tested against a manual analysis of 50 randomly selected articles, with very good reliability for each language-specific dictionary (Krippendorff’s Alpha above 0.909). Regarding the manual content analysis—used to identify the strong variant of transnationalization—11 coders were trained and achieved a satisfying to good reliability (Krippendorff’s Alpha above 0.72).Firstly, our analysis shows a visible transnationalization of public debates about climate change policy. In all countries, foreign and supranational actors dominate the domestic news coverage (weak pattern). Conversely, regarding the strong pattern of transnationalization national actors who actively express themselves are dominant.Secondly, our findings show that the transnationalization of the public sphere differs depending on the dimension examined. On the one hand, the horizontal transnationalization appears more often than the vertical one: References to actors from other countries in climate policy-related debates appear more often than references to supranational institutions. On the other hand, transnational references tend to appear rather in a weak than a strong pattern: Foreign or supranational actors are mentioned more often than they express themselves actively. Furthermore, transnational references seem to concentrate on a few actors like the UN, the EU, China and the USA.Thirdly, we found country and media type-related differences regarding the extent, structural patterns and reach of transnationalization. Media type differences seem to correspond with the findings research about European public sphere yielded: News coverage of quality papers is more transnationalized than regional and especially tabloid papers.