论遗产型目的地营销--以四川省乐山市为例

旅游目的地的营销在世界范围内已呈现出日益激烈的竞争格局,并逐渐形成多样化的专业细分市场。本文以乐山市为例,分析了该世界遗产地从落城市20年来的旅游营销策略和方式的变化过程的内在机制,指出了该遗产型目的的地营销的发展趋势。     

社交媒体对旅游目的地的营销影响分析——以重庆市为例

随着信息技术快速的发展,当下的游客普遍利用社交媒体搜索目的地信息,从而做出旅游决策。数字媒体背景下,社交媒体在我国的旅游营销中发挥着越来越重要的作用。文章以重庆市为例,通过问卷调查,分析社交媒体对重庆市旅游目的地旅游营销的影响,以期为重庆市旅游目的地营销提供有针对性的建议。     

体验经济背景下旅游目的地体验营销路径——以喀什古城景区为例

<正>体验经济背景下,游客的旅游需求发生了明显的变化,由过去单纯的景区游览需求向现在的深度体验与精神满足转变。文章以新疆喀什古城景区为研究对象,采用文献分析法与实地调研法,探讨旅游目的地体验营销的实践路径。研究发现,喀什古城景区存在特色资源开发不足、体验价值挖掘不深、服务模式单一、推广缺乏创新等问题。对此,可以通过开发定制化体验项目、构建科学定价体系、创新“旅游+数字”营销模式等策略,提升游客体验价值。     

国外旅游目的地营销研究综述

本文对国外旅游目的地营销研究进行综述.近10年来国外研究主要涉及旅游目的地形象、旅游目的地营销组织、旅游目的地促销、信息技术与目的地营销4大方面.文章在简要评述我国旅游目的地营销研究现状的基础上,结合国外研究情况,认为强化实证研究及定量分析、旅游目的地品牌及定位研究、旅游目的地营销组织、信息技术的促进作用和旅游目的地营销绩效评价应是我国近期旅游目的地营销研究的主要方向.     

目的地营销绩效:现状及价值链模型

如何对日益增多的目的地营销投入进行科学的绩效评估成为学界与业界共同关注的问题.囿于国内学者尚未对该问题给予足够重视,文章首先论述了目的地营销绩效的内涵及其实施意义,并在对国内外相关研究进行文献梳理的基础上归纳出当前该领域4个主要研究方向,分别是目的地具体营销活动的绩效评估研究、营销效率研究、营销审计研究以及营销绩效评估体系构建研究.在此基础上,借鉴营销价值链思想,构建了目的地营销价值链模型,并从4个方面(分别是目的地的营销主体及其营销活动、绩效生成机制、绩效指标以及模型调节因素)对该模型进行了详细论述.     

基于游客需求的旅游目的地网络营销系统评价——以我国省级旅游官网为例

旅游目的地网络营销系统是旅游目的地进行旅游推广和旅游营销的重要工具和渠道,但是从目前来看,我国的旅游目的地营销网络系统并没有取得较好的效益.本文从游客需求的角度出发,按照4个层级和技术支撑构建了44个二级指标的评价体系,并对我国的31个省市级旅游官网进行了评价.评价发现,我国省级旅游官网总体的营销功能较弱,在信息提供方面能够满足需求,但是其交互、技术、关系、交易的功能都较差,我国旅游目的地网站应该充分考虑游客需求,以满足游客需求为目标,进一步在不同层级的旅游营销功能上进行提升.     

论旅游目的地营销误区与新策略

旅游目的地之间竞争的日益加剧,使营销成为目的地在竞争中胜出的有力武器,旅游市场营销也随之从以企业为主体的营销模式转变到以目的地营销为主体的时代.本文在考察国内外旅游目的地营销研究和实践的基础上,结合国内旅游目的地实际,分析我国目的地营销中存在的几大误区,并讨论了旅游目的地营销的新策略.     

旅游目的地营销绩效评价研究现状与展望

随着公共投资审查的日益严格和目的地竞争的加剧,对旅游目的地营销绩效进行评价已经成为实践发展的必然要求.但由于目的地信息的多源性以及旅游者决策过程的复杂性,营销绩效评价一直是目的地营销研究领域中最具挑战性的问题.文章在回顾国内外相关研究文献的基础上,从旅游目的地营销组织绩效评价和旅游目的地营销传播活动绩效评价两个方面对国内外的研究状况进行了归纳,并指出了未来研究的重点和方向,以期为国内理论研究和实践活动的开展提供参考.     

Comparison between hotels and motels using CRM effect model – An empirical study in Taiwan

This study aims to explore the influence of customer relationship management (CRM) on the relationship marketing effect (RME) and business performance (BP) for hotels and motels in Taiwan, and compare the differences between the two. After surveying 224 hotels and 114 motels, the study establish a CRM effect model and finds that the implementation of CRM can have a significant and positive impact on the RME and BP for both types of establishments. However, enterprise type has an interference effect on the intensity of the relationship paths in the CRM effect model. Therefore, different enterprise types should plan CRM strategies that are based on individual advantage, which will not only increase the RME, but also further enhance BP by improving customer relationships.     

The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan

This study aims to investigate the implementation of customer relationship management (CRM) and its effect on relationship marketing (RM) and business performance, through an analysis of the hotel industry in Taiwan. A survey on hotels, including general and tourist hotels, and bed and breakfasts (B&Bs) was conducted, and a total of 560 questionnaires were returned. The results showed that implementing CRM has a significant and positive influence on the RM effect, positively affecting business performance for both hotels and B&Bs. However, a comparison of the influential paths of relationship models between hotels and B&Bs showed that, for hotels, the Internet service and customer support functions of the CRM strategy are the main sources of influence on the RM effect and business performance, whereas for B&Bs, the marketing support function of the CRM strategy alone influences the RM effect and business performance. To achieve higher performance, the different types of hotel enterprises should understand their main advantage before implementing key CRM strategies.     

Understanding the dimensions of customer relationships in the hotel and restaurant industries

The purposes of this research were, first, to examine the dimensionality of hospitality customer relationships and, second, to develop a multi-dimensional customer relationship scale validated with both antecedent measures of marketing effectiveness and effect measures of financial performance. While hospitality marketing research has frequently focused on the relationships between various marketing actions and different dimensions of customer relationships, there is a lack of research examining customer relationships as a multi-dimensional construct. For both the hotel and restaurant industries, scale development procedures with confirmatory factor analyses were used to identify the dimensions of customer relationships: engagement, motivation, commitment, cross-buying, word of mouth, and defection. The nomological validity of these dimensions was tested using the antecedent of service quality and the effect of customer lifetime financial value. The paper concludes by articulating, first, the theoretical and practical applications of the proposed scale and, second, an agenda for future research.     

Perceptions of visitor relationship marketing opportunities by destination marketers: An importance-performance analysis

Customer relationship marketing (CRM) initiatives are increasingly being adopted by businesses in the attempt to enhance brand loyalty and stimulate repeat purchases. The purpose of this study was to examine the extent to which destination marketing organisations (DMOs) around the world have developed a visitor relationship marketing (VRM) orientation. The proposition underpinning the study is that maintaining meaningful dialogue with previous visitors in some markets would represent a more efficient use of resources than above the line advertising to attract new visitors. Importance-performance analysis was utilised to measure destination marketers’ perceptions of the efficacy of CRM initiatives, and then rate their own organisation’s performance across the same range of initiatives. A key finding was that mean importance was higher than perceived performance for every item. While the small sample limits generalisability, in general there are appears to be a lack of strategic intent by DMOs to invest in VRM.     

The relationships between CRM,RQ, and CLV based on different hotel preferences

This study uses Structural Equation Modeling (SEM) to investigate the strength of the relationships among Customer Relationship Management (CRM), Relationship Quality (RQ), and Customer Lifetime Value (CLV) from a consumer viewpoint. This study also investigates whether or not these relationship models show significant differences based on different hotel type preference groups.     

Antecedents and consequences of relationship quality in hotel industry

This study investigated the antecedents and consequences of relationship quality. This study will help hotel managers to develop and implement effective relationship marketing strategies. Effective usage of relationship marketing strategies will be able to improve hotel performance such as share of purchases, relationship continuity, and word of mouth. To analyze data collected from 12 five-star hotels in Seoul, the linear structural relationship (LISREL) model was used to identify structural characteristics of relationship management between service providers and guests. The empirical results of this study were threefold. First, greater service providers’ relational and customer orientation resulted in higher relationship quality. Second, better service providers’ attributes resulted in higher relationship quality. Third, higher relationship quality resulted in higher share of purchases and better relationship continuity and share of purchases.     

目的地开发的市场问题

目的地的市场行为已越来越成为激烈的全球范围内的竞争行为。本文解释了与目的地有关的一些概念,并介绍了几个关于目的地管理和市场策略的理论模型。通过几个模型的综合运用分析,作者强调了目的地市场行为中产品细分,公共部门和私有部门合作,以及协调各利益集团物关系和当地资源可持续性利用的重要性。此外,作者还指出新技术和互联网络也是提高目的地竞争力的一种有效方式。总之,目的地的市场行为应突出优化旅游业影响和保证目的地各方获利的原则。