Effects of Employee Support on Junior Accountants' Job Attitudes and Intention to Quit

This study examines the effects of four types of employee support on a sample of 231 junior accountants' organisational commitment, job involvement and intention to quit. The four types of support include organisational, supervisory, psycho-social and career development support. Results of path analysis suggest that only organisational support and psycho-social support influence organisational commitment which, in turn, increases job involvement and reduces intention to quit.     

基层审计机关负责人工作压力与工作满意度的研究

本研究使用问卷调查方法对基层政府审计机关负责人的工作压力与工作满意度做了探索性的研究,发现:在影响这类人员工作压力的因素中,个体差异因素的贡献远高于各类工作满意度的因素;而影响他们个人工作满意度的因素却是其它与人际关系有关的满意度、应对方式等,个体差异的效应并不显著;与工作满意度密切相关的职业成就感也是受由与人际关系有关的满意度、应对方式等因素显著影响的。由此可认为,工作压力更多是由生理性或经验性的因素调节的,而满意度更多是由人际关系、应对方式等社会性因素调节的,而职业成就感,就其影响因素的结构来看,应与工作满意度类似,两者在将来的相关研究可以看作是同类因素。     

The Effects of Participation and Job-Relevant Information on the Relationship Between Evaluative Style and Job Satisfaction

This study investigates the intervening effects of budgetary participation and job-relevant information on the relationship between budget emphasis and job satisfaction. It proposes that budgetary participation and job-relevant information are endogenous to budget emphasis. Using the path analytical technique and based on a sample of 152 senior managers, the study found that budget emphasis has an insignificant direct effect on job satisfaction, but a strong indirect effect through job-relevant information and budgetary participation. The results also indicate that job-relevant information has an intervening effect on the relationship between participation and job satisfaction.     

注册会计师工作满意度影响因素实证研究

本文采用规范设计的工作满意度量表,以244位注册会计师为被试对象,对我国注册会计师的工作满意度状况及影响因素进行了实证研究。结果表明:我国注册会计师工作满意度总体上偏低,发展前景、认同感和薪酬福利对注册会计师工作满意度的影响排在前三位;在领导行为和管理措施两个因素上男性和女性注册会计师的态度显著不同;职位的高低是影响工作满意度的主要个体变量,随着职位的提升,注册会计师的工作满意度也随之提高。     

国有商业银行员工工作倦怠现状及对策实证研究

国有商业银行员工的工作倦怠直接影响到其身心健康，使其工作和情绪受到损耗，并成为员工流失以及银行效益难以提升的重要因素。本文应用工作倦怠量表对国有商业银行员工进行调查分析，结果显示，55.32％的被调查者已经出现不同程度的工作倦怠，其中16．17％的被调查者属于高度工作倦怠型，39．15％的被调查者属于中度工作倦怠型。虽然总体情况并不特别严重，但仍应引起足够的重视，避免部分员工将工作倦怠的消极状态“传染”整个组织。为此，国有商业银行应采取包括胜任力测评模型、员工援助计划在内的一系列有针对性的措施，切实提高员工的工作生活满意度，从而进一步提升国有商业银行经营业绩。     

The Price Effect of the Introduction of Leaps

Previous studies have shown a positive price effect on the underlying security with the introduction of short-term options on an organized exchange. This effect apparently dissipated after the first nine years of the shortterm option market because there is a smaller price effect for new options introduced after 1982. A similar positive price effect occurred with the 1990 introduction of longterm options (Long-term Equity Anticipation Securities, or LEAPS), but this effect diminished rapidly in the first nine months of the LEAPS market. The evidence in this research suggests that LEAPS are not redundant assets and offer additional market spanning investment possibilities.     

内蒙古自治区基层卫生服务人员工作满意度影响因素分析

本文采取分层随机抽样的原则论述了内蒙古自治区基层卫生服务人员的工作满意度水平及其影响因素。在内蒙古自治区磴口县、托克托县和巴林左旗的乡镇卫生院随机抽取医务人员进行现场问卷调查。结果表明内蒙古基层卫生人员的工作满意度较高,提出加强内蒙古基层卫生服务人员的职业认同和职业规划;完善激励与薪酬体系,重视卫生人员的继续教育与培训等建议,从而促进内蒙古基层卫生人才队伍的建设和发展。     

新加坡商品及服务税:改革目的、实践与政策启示

作为全球第五大金融中心,新加坡是较早将数字产品和服务纳入现有税种征收范围的东南亚国家.出于尽快缓解国内财政压力以及营造国内外供应商公平竞争环境等方面的考虑,新加坡宣布自2020年1月1日起,对非居民企业征收其向本国用户提供相关数字服务的商品及服务税.本文系统介绍了新加坡商品及服务税的改革目的 和实际践行,在此基础上,提出对完善我国跨境数字产品和服务交易税收制度的建议,以期维护本国数字经济企业的税收利益.     

The Satisfaction of Employee in the Workplace

本文从组织行为,心理学,社会学等相关角度。分析在工作场合中影响员工工作满意度的因素,为实际工作中的商务沟通和策略提供一些借鉴。     

Accountants' Personality Typology and Perceptions of Job-Related Stress: An Empirical Study

This study attempts to relate accountants' perceptions of job-related stress with their personality variables. Based on the conceptual framework of C.G. Jung's psychological personality typology, it was found that judging, thinking and sensing personality profile satisfactorily discriminates among accountants' perceptions of job-related stress. Neither introverted nor extroverted accountants differ in their perceptions of stress.     

A Study of Accountants' Judgments With Respect to the Provision of Consolidated Financial Statements

The release of the Australian Accounting Standards Board AASB 1024. Consolidated Accounts. in September 1991 represents a fundamental shift in concept, criteria and approach. The Standard is based on the entity concept and adopts 'capacity to control' as the sole criterion for identifying related entities for the purpose of preparing consolidated financial statements. A conceptual (substance-over-form) approach is used to implement the control criterion. In essence, this approach requires accountants to make professional judgments about the existence of control based on the substance of group structures and arrangements rather than their legal form. Concerns about the subjectivity and possible variability of accountants' judgments cast some doubt on the operational effectiveness of the conceptual approach. In response to these concerns, this paper reports the results of an experiment that examines the consolidation judgments accountants make in response to a number of hypothetical scenarios. The purpose of this paper, therefore, is to provide some insights into the likely quality and reliability of consolidation judgments under the conceptual approach adopted by AASB 1024. The results indicate that accountants can be expected to exhibit broad consensus in their consolidation judgments. In addition, an analysis of the variables suggests that the degree of share ownership is the most significant factor in making such judgments. Nevertheless, other factors including the composition of the board of directors, the existence of a special arrangement, and interactions with the other variables also proved to be significant. Overall, the study provides tentative support for the conceptual approach adopted in AASB 1024.     

The Effects of Senior Internal Auditor Behaviour on Staff Performance and Satisfaction

The increasing importance of the internal audit function in the USA is evidenced by the attention focused on this function by professional standard setting bodies (Institute of Internal Auditors, 1989; American Institute of Certified Public Accountants, 1991) and an investigatory commission (National Commission on Fraudulent Financial Reporting, 1987). Previous research in both accounting (Jiambalvo and Pratt, 1982; Pratt and Jiambalvo, 1981) and organisational behaviour (see Yukl, 1989 for a review) has identified specific leader behaviours that result in improved performance and satisfaction. Using a recently developed taxonomy unavailable at the time these previous studies were conducted, this study explores the effect of leader (senior internal auditor) behaviours on subunit (internal audit team) performance and subordinate (internal audit staff) satisfaction. The results of this study indicate that audit efficiency is influenced by both task behaviours (e.g. administering discipline) and relationship oriented behaviours (e.g., facilitating cooperation and teamwork and providing praise and recognition); in contrast, audit effectiveness is influenced primarily by task-oriented behaviour. Staff satisfaction is influenced by both types of behaviour. These associations have implications for the training of internal auditors and assignment of internal auditors to projects. Also, increases in staff satisfaction should result in lower turnover, providing a cost saving to the organisation through reduced training, staffing and recruiting costs.     

关于引入独立董事制度的思考

关于在我国公司治理结构改革中引入独立董事制度的问题 ,已成为一个热门话题。但是 ,目前我们对独立董事制度 ,在理论上还缺乏研究 ,在实践上则存在形式主义盲目引进的倾向。为了真正发挥独立董事制度对完善我国公司法人治理结构的作用 ,本文认为必须客观地分析评价独立董事制度的功能 ,切忌把独立董事制度看作“包医百病”的“灵丹妙药” ,同时还必须从中国现存的政治、经济体制以及公司制度的现实出发 ,建立健全中国式的独立董事制度。     

The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction

This paper presents the results from a field experiment that examines the effects of nonfinancial performance feedback on the behavior of professionals working for an insurance repair company. We vary the frequency (weekly and monthly) and the level of detail of the feedback that the 800 professionals receive. Contrary to what we would expect if these professionals conformed to the model of the Bayesian decision maker, more (and more frequent) information does not always help improve performance. In fact, we find that professionals achieve the best outcomes when they receive detailed but infrequent (monthly) feedback. The treatment groups with frequent feedback, regardless of how detailed it is, perform no better than the control group (with monthly and aggregate information). The results are consistent with the information in the latest feedback report being most salient and professionals in the weekly treatments overweighting their most recent performance, hampering their ability to learn.     

内部营销、员工满意、服务质量与顾客满意关系研究

为了确定内部营销、员工满意、服务质量和顾客满意之间的因果关系,本文在文献研究的基础上构建了内部营销—员工满意—服务质量—顾客满意关系模型,并以35家商业银行的员工和顾客为实证样本,采用因子分析、结构方程模型检验了模型的假设关系。研究发现:内部营销不能直接影响顾客满意,但可以通过员工满意和服务质量而间接影响顾客满意;员工满意不但直接影响顾客满意,并通过服务质量间接影响顾客满意;服务质量既直接影响顾客满意,也是内部营销和员工满意发挥作用的中间环节。     

The Effects of Customer Satisfaction on Company Profitability: Evidence From the Property and Casualty Insurance Industry

Prior literature presents a positive link between customer satisfaction and firms’ financial outcomes, including greater revenue, profitability, and prices. However, few studies approach the topic of customer satisfaction in the insurance industry. Using a unique data set obtained from J.D. Power, we observe customer satisfaction among U.S. auto insurers and link their customer satisfaction rating to insurer profitability metrics. Our results support the notion that greater customer satisfaction leads to reduced expenses and increased profitability. A potential explanation is that more satisfied customers are more likely to remain with an insurance company and refer others to the insurer, reducing customer acquisition expenses.     

股指期货的引入对现货市场波动的影响分析

本文研究沪深300股指期货引入后,对现货市场的影响以及股指期货是否有助于现货市场在信息传递速度与效率方面的提升.实证分析发现:在期指上市前,波动性干扰反应在时间上的持续性效果较持久;在期指推出后,可以观察到波动性干扰因素的影响会更快速地反应到现货市场股价指数中,此时的波动过程更趋稳定.由此推论出期货交易加速了现货市场信息传递的效率.     

基于顾客满意的外包软件质量评估

以QFD思想为指导,从顾客满意角度出发,将顾客的质量需求与顾客满意度相关联,考虑产品质量和服务质量两个方面的顾客需求。构建软件外包质量屋,从而发现软件外包需要关注的质量需求、技术需求以及服务需求,为提升软件外包的产品质量和服务质量提供具体可操作的参考。在顾客需求重要度评判上采用网络分析法ANP,克服各指标间的相关性,提高评价准确性。