Ecosophy and tourism: Rethinking a mountain resort

This paper explores how an ecosophically inspired tourism strategy could enhance a Scottish mountain recreational site threatened by climate change. Drawing on qualitative data, the paper focuses on three research questions concerning: the impact of current infrastructure and management strategies on tourist experiences; tourists’ current interpretations and desires; and how the notion of an ecosophically informed tourist attraction might be realised in the light of these experiences, interpretations and desires. Conclusions indicate that the site is a long way from being an ecosophically inspired tourism resort which might foster an engagement with nature. Insights are provided as to how this might be achieved. Critical to the paper is a consideration of how the ‘packaging’ of tourist experiences militates against a meaningful personal connection with the mountain environment.     

The relationship between Islamic religiosity and residents’ perceptions of socio-cultural impacts of tourism in Iran: Case studies of Sare’in and Masooleh

Religion is known to influence people’s perception and behaviour. This study explores the influence of Islamic religiosity (measured on dimensions of ‘Islamic Belief’, ‘Islamic Practice’, and ‘Islamic Piety’) on the perceived socio-cultural impacts of tourism among residents in two tourist areas in Iran. The results showed that respondents both possessed a high level of Islamic Belief and perceived socio-cultural impacts of tourism positively. The propositions which stated that ‘Islamic Belief’ and ‘Islamic Practice’ have negative relationships with the perceptions of socio-cultural impacts of tourism are not supported. However levels of ‘Islamic Piety’ had statistically significant variations relating to potential changes in infrastructure, life quality and cultural practices that may be due to tourism. This paper also discusses the implications of its findings.     

Visitors’ memories of wildlife tourism: Implications for the design of powerful interpretive experiences

One of the aims of wildlife tourism is to educate visitors about the threats facing wildlife in general, and the actions needed to protect the environment and maintain biodiversity. To identify effective strategies to achieve this aim, this paper examines participants’ memories of their wildlife tourism experiences and explores processes through which such experiences can lead to long-term changes in conservation behaviour. Findings are based on 240 visitors’ extended open-ended responses to a follow-up web survey administered approximately four months after a visit to one of four marine-based wildlife tourism venues in Southeast Queensland. Qualitative analysis revealed four levels of visitor response to the experience, implying a process involving what visitors actually saw and heard (sensory impressions), what they felt (emotional affinity), thought (reflective response), and finally what they did about it (behavioural response). Recommendations are provided for ways tourism managers and wildlife interpreters can maintain and strengthen these dimensions of memorable experiences in order to enhance visitor satisfaction and encourage visitors’ long-term adoption of environmentally sustainable practices.     

Assessing preferences of potential visitors for nature-based experiences in protected areas

Visitor experiences have been identified as critical for the sustainable management of tourism destinations. However, researchers have given limited attention to how to measure visitor preferences for different, newly proposed experiences, especially in nature-based tourism contexts. This paper aims to capture potential visitors' preferences for nature-based visitor experiences that would alleviate pressure on the iconic summit of Mount Warning, Australia. Findings reveal a preference for passive rather than active experiences. Consistency between the four measurement approaches used was high. Future studies should consider adopting multiple measures to underpin evidence-based management that informs the design of nature-based tourism experiences.     

‘Tourism poverty’ in affluent societies: Voices from inner-city London

There is now a significant body of work analysing the multifaceted connections between tourism and poverty in less developed economies. Far fewer studies discuss the relationships between tourism and poverty in the world’s affluent societies and most of these concentrate on social tourism and on the benefits of these holidays for deprived and marginalised groups. This paper provides an insight into the experiences of families unable to afford any form of paid holiday away from home. Based on participant-driven interviews with 20 low-income parents living in a deprived area of Inner London, the paper reveals that for these individuals exclusion from tourism makes a clear contribution to their children’s exclusion from everyday norms as holidays are regarded as part of contemporary British family life. The study discusses policy and business implications and suggests further investigation of trans-generational ‘tourism poverty’.     

Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes

Emotional labour is the management of emotional display to satisfy organisational expectations and can be performed by faking emotions (surface acting) or by managing felt emotion to be ‘authentic’ (deep acting). Despite an assumed positive relationship between deep acting and a range of organisationally-desired visitor outcomes, no previous research has examined the relationship between the types of acting and those outcomes. The present study assessed this relationship in contrast to the effectiveness of surface acting. Drawing upon a sample of 688 visitors and 66 guided tours, the results of hierarchical linear modelling found no statistically significant relationship between guide-reported acting and visitor perceptions of acting. Visitor perceptions of deep and surface acting were related to visitor outcomes in the expected direction. Implications of the findings suggest tourism organisations should focus on managing perceptions of emotional authenticity to enhance visitor outcomes.     

Foreign travelers’ satisfaction with traditional Korean restaurants

Despite the tourism growth in Korea, foreign travelers remain dissatisfied with Korean restaurants. Accordingly, this research investigates the factors influencing foreign travelers’ satisfaction with traditional Korean restaurants. Using a modified SERVQUAL scale, three dimensions of service quality (‘intangibles’, ‘tangibles’, and ‘food’) as well as expectation and value for money appear to positively influence foreign travelers’ satisfaction with traditional Korean restaurants. In turn, foreign travelers’ satisfaction has a positive influence on both their intention to revisit and their intention to recommend. The results of this study are useful to help restaurants develop strategies to strengthen foreign travelers’ satisfaction with their experience at traditional Korean restaurants.     

‘Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment

The objective of this study is to describe the ‘empirical characteristics’ of scholarly journals in hospitality and tourism research by assessing selected journals. A sample of scholarly journals was selected on the basis of journal ranking lists. The ‘empirical characteristics’ assessed in this study were found to be variable across the studied journals.     

The missing component in the ‘greening’ of tourism: The environmental performance of the self-catering accommodation sector

The self-catering accommodation sector has witnessed substantial growth for well over 20 years due to a range of factors, including increases in second home and holiday home ownership and property investment. During this time, debate has arisen over the impact of such ‘holiday homes’ on local communities and rural economies. However, today they are also a substantial element of tourism supply in the self-catering accommodation category in many rural areas, which has largely been ignored and particularly so in the context of the ‘greening’ of tourism and environmental performance (EP) of tourism enterprises. This article aims to address this paucity of attention. First, the background to the ‘greening’ of tourism and tourism enterprises is established and the significance of this to self-catering accommodation. Subsequently, the main findings of a survey into the EP of self-catering accommodation undertaken in the Lake District National Park are discussed.     

Visitor management practices and operational sustainability: Expedition cruising in the Kimberley,Australia

The expedition cruise industry along the remote 3000 km Kimberley coast in Australia’s northwest draws on the area’s environmental and cultural assets for its tourism product and provides the main means of access for visitors. Cruises involve frequent on-shore excursions to attractions including rock pools, rock art and historic sites. This study used visitor observations and stakeholder interviews to examine potential impacts on environmental and cultural site assets, and visitor safety and experience. Visitor management practices varied strongly between operators, with vast room for improvement by some operations. Inconsistent visitor management practices contributed to a high level of avoidable risks in terms of visitor safety and negative cultural and environmental impacts. Findings from this study highlight the central role of tour guides and operational procedures for improving visitor management practices.     

Tour guides and heritage interpretation: guides’ interpretation of the past at the archaeological site of Jarash,Jordan

Tour guides play a key role in the archaeological site visitor experience by providing interpretation and information. The archaeological site of Jarash, Jordan, is an important heritage destination for a diverse tourist market. It is located in a cultural landscape setting where many archaeological and historical monuments are well preserved. However, at present, this heritage rich seems far from being completely interpreted and valorized by not only local people but also by visitors. This paper reflects on the information and stories provided by tour guides about sites where heritage tourism experiences take place. Within this context, interpretation by tour guides is analyzed. A mixed-methods approach is used to accomplish this and includes qualitative data from semi-structured interviews, participant observations and desk research. The analysis is helpful in confirming that the way tour guides interpret a site influences site valorization and visitor experiences directly. From a practical perspective, the findings provide important insights for understanding how to develop an interpretative model that utilizes site values and the potential for providing better visitor experiences. The findings of this study provide a better understanding of guided package tours and provide suggestions for tour guides and heritage site managers in Jordan.     

The potential for marrying local gastronomy and wine: The case of the ‘fortunate islands’

For centuries, the Mediterranean and other regions have become icons for their food, wine, laid-back lifestyle and benign weather, with each of these components ideally complementing the other three. The availability of a local cuisine and local wines provides consumers with memorable experiences. However, in many other regions little is known about ways in which the local cuisine and wine could be ‘married.’ This study examines the views of 55 small winery operators in a region that for decades has been widely known as a mass tourism destination: the Canary Island in Spain. While most operators recognise the potential for a perfect local cuisine–wine marriage, many also mention the missing link between the local hospitality and wine sectors. For instance, respondents argue that restaurateurs are not promoting local wines enough in favour of cheaper imports. The study also discusses the implications of the findings and identifies areas of future research.     

Domestic tourists to Elmina Castle,Ghana: motivation,tourism impacts,place attachment,and satisfaction

Abstract

Current research on dark tourism lacks an in-depth investigation of the relationships between the various psychological factors that influence tourist satisfaction. Using the cognitive-affective-behavior system, this paper evaluates a theoretical model that postulates relationships between four constructs, namely: motivation, perceptions of tourism impacts, place attachment, and satisfaction. The study extends the tourism literature on cultural sustainability by showing the psychological connections of domestic tourists to a dark heritage site, and the implications for perceptions of tourism impacts on this heritage. Based on a sample of 414 domestic tourists at a dark heritage site in Elmina, Ghana, PLS-SEM confirmed several inter-relationships among the four constructs. Motivation had a positive relationship with perceptions of positive and negative tourism impacts, suggesting that the tourists who were more motivated to visit the site for cultural/learning experiences were also more inclined to perceive both positive and negative tourism impacts. Implications for dark tourism and how heritage site management can influence tourists’ perceptions of impacts are offered.     

Micro-mobility patterns and service blueprints as foundations for visitor management planning

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. It argues that such planning approaches can improve management outcomes as well as visitor experiences whilst adding efficiency to the relevant management processes. The paper is based on the findings of visitor research on visitor flows and perceptions of visitor management in a nature-based tourism attraction in Wellington, New Zealand. These findings are used to adapt a service blueprint for the overall attraction to separately reflect visitor experiences of international visitors and New Zealanders. The paper posits that it is thus possible to identify and subsequently address the visitor management requirements of different visitor groups. Implications are discussed at three levels; first, for the case study attraction; second, for tourism attractions more broadly; third, conceptual implications for visitor management research are considered. Specific findings include the differences in micro-mobilities found across different market sectors, the need to improve signposting to offer distance and time guidance, the importance of topography, the potential to spread usage pressures across sites and the future potential to use mobile GPS units to obtain more detailed information.     

A clear path towards sustainable mass tourism? Rejoinder to the paper ‘Organic,incremental and induced paths to sustainable mass tourism convergence’ by David B. Weaver

The paper forms a rejoinder to the paper by David Weaver (‘Organic, incremental and induced paths to sustainable mass tourism convergence’). It fully agrees with David Weaver that a sustainable development of tourism should focus on sustainable mass tourism development and not, as is currently the case, so much on niche products labelled ‘sustainable’. However, it critiques Weaver's operationalization of sustainability, his assumption that sustainable mass tourism (SMT) will be the ‘emergent norm’ due to external factors, and his destination development theory showing different paths that, however, all end in SMT. Finally it is shown that the path development idea might be at odds with systems thinking.     

Perceptions of place,modernity and the impacts of tourism – Differences among rural and urban residents of Ankang,China: A likelihood ratio analysis

This paper reports results from a survey of urban and rural residents’ of the perceived impacts of change induced by tourism in Ankang, China. The paper will initially indicate the literature that informed the research and the geographical context of the study. Second, results derived from a questionnaire that incorporated both open-ended and closed questions will be presented. The concepts that informed the research were derived from past similar studies, place attachment and senses of modernity. Initial analysis showed no differences between urban and rural residents, both on impact assessment scales and categorical data derived from the coding of responses to open-ended questions. Overall it was found that residents had favourable attitudes toward tourism. The use of comparison based likelihood ratios did reveal some nuanced differences between ‘high’ and ‘low scorers’ relating to the issues of economic development and pollution independent of place of residence but based on a sense of that place of residence being ‘special’. The total number of respondents was 474. Implications for future studies are discussed and include comments on the need for direct contact and observation.     

Motivations and experiences of Mainland Chinese medical tourists in Hong Kong

Medical tourism has been developing very rapidly in recent years and Hong Kong has emerged as a new medical tourism destination. The purpose of the study is to explore the motivations and experiences of a sample of medical tourists in Hong Kong and hence semi-structured in-depth interviews were conducted with obstetric patients from Mainland China. The findings indicate that one of the most important reasons for their traveling to give birth in Hong Kong was to avoid China’s ‘One Child’ policy. Variations in staff attitudes were also found among different hospitals and even in the same hospital. The findings also suggest that perceived discrimination by the medical tourists emerges in the form of less favourable service and less information sharing.     

Priority queues: Where social justice and equity collide

Multilevel queues have become a common feature in service sector contexts, examples include ‘guest lists’ at night clubs and ‘priority boarding’ in air travel. This paper explores multilevel queueing systems within the context of theme parks, specifically their effects on consumers. Previous studies have focussed on single line systems and multilevel queues remain under-researched. By applying social justice and equity theory, the paper uses a mixed methods approach with site visits to theme parks followed up by two factorial experiments. The analytical contribution of the paper is its application of theoretically underpinned queueing research. The empirical gap addressed is multilevel queueing systems. The overall contribution of the paper offers new theory identifying tensions that exist between consumers in different queueing levels. If social justice is achieved for one group then it will create inequity for another; if equity is achieved then it will create injustice.     

Organic,incremental and induced paths to sustainable mass tourism convergence

This paper positions sustainable mass tourism (SMT) as the desired and impending outcome for most destinations. Natural resource scarcity, development of green technology, climate change awareness, the global financial crisis, institutionalised environmentalism and Internet technology all facilitate the emergence of sustainability as a societal norm that is combining with the longer established norm of growth desirability. SMT convergence is occurring along three distinctive paths in an evolutionary manner that reflects environmental pragmatism. The market-driven ‘organic’ path describes the conventional tourism area life cycle model of Butler, whilst the regulation-driven ‘incremental’ path entails deliberate alternative tourism (DAT) in which carrying capacities are gradually increased to accommodate higher visitation levels. The hybrid ‘induced’ path describes planned mega-resorts conceived as growth poles. Each model is invested with its own specific planning and management implications.     

Battlefield sites as dark tourism attractions: an analysis of experience

There has been much discussion by scholars about the efficacy of the term ‘dark tourism’ with a call to move from a theoretical to a more evidence-based approach to research. Recent analyses of dark heritage sites have shown that research has yet to engage fully with the experiences of tourists at dark sites. This paper seeks to meet this challenge by providing more evidence of the actual experiences of tourists at those sites which are conceptually identified as ‘dark’ using the particular example of battlefields in the UK. Based on a wide-ranging survey of battlefield sites the study used a blend of quantitative and qualitative methods to determine the nature of tourist experience. Central to this was a content analysis of visitor comments and vocabulary used to describe the sites. The results showed that visitors had a wide range of experiences but there was no evidence of a considered appreciation of the sites’ ‘darker’ aspects. Visitor experience here is casual and dominated by a lighter set of values. This is affected by the commercial nature of the sites which supports the assertion that thanatopsis is a rare feature of tourist visits.