公交行业顾客满意度指数建立的探讨

质量管理的发展已进入以顾客满意为最终标准的新时期,实施顾客满意管理,建立顾客满意度指数已成为当前一项重要工作.文中根据我国公交行业发展的实际情况,结合美国顾客满意度指数(ACSI),就建立我国公交行业顾客满意度指数的必要性和模型构建提出了设想.     

公交行业顾客满意度指数建立的探讨

质量管理的发展已进入以顾客满意为最终标准的新时期，实施顾客满意管理，建立顾客满意度指数已成为当前一项重要工作。文中根据我国公交行业发展的实际情况，结合美国顾客满意度指数（ACSI），就建立我国公交行业顾客满意度指数的必要性和模型构建提出了设想。     

试论中国直复营销体系中客户关系的维护

直复营销具有购物空间虚拟性的特征,客户关系的发展和稳定是其发展的基础。树立新客户理念、建立客户服务中心、制定客户满意战略、加强对流失客户的管理和建立客户访问制度,是直复营销体系中客户关系维护的基本途径。     

关于构建面向中小企业的咨询服务体系的研究

本文在分析我国中小企业和企业咨询现状的基础上,论述了构建面向中小企业的咨询服务体系的重要性。然后从挖掘潜在需求、管理咨询的实施以及客户回访与跟踪三个方面提出了构建中小企业信息咨询服务体系的方法,最后在总结全文的基础上,提出了构建中小企业信息咨询服务体系的前景和艰巨性。     

走进可利尔咨询——可利尔经济管理咨询公司果敢董事长访谈录

管理咨询行业在西方发达国家已有近百年历史,在我国发达省份也已有近20年的发展历程。目前,东北地区的管理咨询行业正处于由起步向发展过渡的阶段。这可以从近两年各级政府部门和众多企业开始认识和接受管理咨询中得到证实。为了对这个新兴行业有更多的了解,我们对东北地区知名专业管理咨询公司——可利尔经济管理咨询公司董事长果敢先生进行了一次专访。     

物流企业客户保持策略研究

物流行业是我国近年来发展最快的行业之一,过低的行业进入壁垒导致了更多的无序化竞争,这使客户保持成为物流企业必须面对的课题。为了应对物流客户流失,文章从提升客户的满意层次、合理设定客户服务水平、提高客户流失预测能力、提高客户转移成本及铸造持续创新能力五个方面阐述了客户保持的策略,旨在推动物流企业利用自身服务优势和手段创新来增加客户保持的成功几率,向着建立良性的客户关系、提高企业核心竞争力的可持续发展模式迈进。     

探索管理咨询发展道路，打造管理咨询能力

复信咨询公司数年来潜心探索管理咨询发展规律、坚持走职业化、专业化的咨询发展道路，用国际一流咨询公司标准要求自己，不断积累客户基础、积累知识、积累从业经验，走出了一条适应本公司资源特征的专业化道路。     

以色列科技计划体系研究及对重庆的启示

以色列是世界上少有的针对创新主体的需求而设置科技计划体系的国家。文章系统分析了以色列国家科技管理运行机制和科技计划体系,借鉴以色列科技计划体系促进以色列成为世界创新型国家建设的成功经验,对我国科技计划提出了工作建议,包括完善科技专家决策咨询制度、完善孵化器培育政策、建立大学生创意创业专项、设立出口企业技术创新专项、加强与行业部门合作。     

基于TRIZ的服务质量提升方法研究

管理咨询服务质量攸关客户满意度,如何提升管理咨询服务质量,有效服务客户,是一个重要问题。问题解决过程中往往面临矛盾,TRIZ采用创新思维,通过建立矛盾矩阵,以系统性程序解决特定问题,已成功运用于工程、管理等领域。运用TRIZ矛盾矩阵得出改善管理咨询服务质量的程序,并通过案例分析,印证了该方法的可行性。     

基于TRIZ的服务质量提升方法研究——以管理咨询业为例

管理咨询服务质量攸关客户满意度,如何提升管理咨询服务质量,有效服务客户,是一个重要问题。问题解决过程中往往面临矛盾,TRIZ采用创新思维,通过建立矛盾矩阵,以系统性程序解决特定问题,已成功运用于工程、管理等领域。运用TRIZ矛盾矩阵得出改善管理咨询服务质量的程序,并通过案例分析,印证了该方法的可行性。     

John Stuart Mill's Theory Of Justice

John Stuart Mill has traditionally been portrayed as self-contradictory and failing to construct a unified social theory. Recent scholarship, however, has challenged this view, finding Mill's work to be creatively synthetic in bridging the antinomies inherent in liberal democratic thought. This revisionist interpretation of Mill is advanced by an understanding of his theory of justice and its role in shaping his policy positions on issues such as welfare, education, voting rights, property rights, taxation, government intervention, and the future of capitalism.     

A Rich Vein for “Reality Mining”北大核心CSSCISSCI

Arik Hesseldahl In the aftermath of the September 11 attacks, U.S. officials quickly turned their attention to other potential targets, including California's Golden Gate Bridge. What would happen if terrorists took down the bridge between San Francisco and Marin County? How much of the region would be affected and for how long?     

中国养活自己能力的长期预测:技术和政策分析

中国拥有世界五分之一强的人口 ,收入又在迅速增长。因此 ,国际上很自然地会考虑或推测她在今后的几十年是否有能力养活自己。中国的人口预计将从 2 0 0 0年的 1 2 8亿增长到 2 0 2 0年的 1 4 6亿 ,和 2 0 3 0年的 1 4 9亿。与此同时 ,人均收入的增长将导致对家畜和鱼类产品更大的需求 ,因而对饲料的需求也将有很大的增长     

John Stuart Mill's Theories of Wealth and Income Distribution

Although he was much influenced by David Ricardo when he wrote the classical part of his Principles , John Stuart Mill was not a Ricardian when he penned his theories of wealth and distribution. They are based on a triple foundation. First, a belief that economics is a moral discipline. Second a theory of custom-driven human behavior. Third, an empirically formed conviction that the institutions of state, education and business cooperate to structure the distribution of income. On the basis of these presuppositions, Mill formulated 1) an institutional theory of the formation of human and non-human wealth and 2) an even more institutional theory of distribution demonstrating how the aforementioned institutions malignantly skew the distribution of income to the advantage of the propertied classes and to the extreme disadvantage of the working class. As a social economist, Mill recommended institutional reforms designed to eradicate the poverty of the working class.     

Toward a Phylogenetic Reconstruction of Organizational Life

Synopsis Classification is an important activity that facilitates theory development in many academic disciplines. Scholars in fields such as organizational science, management science and economics and have long recognized that classification offers an approach for ordering and understanding the diversity of organizational taxa (groups of one or more similar organizational entities). However, even the most prominent organizational classifications have limited utility, as they tend to be shaped by a specific research bias, inadequate units of analysis and a standard neoclassical economic view that does not naturally accommodate the disequilibrium dynamics of modern competition. The result is a relatively large number of individual and unconnected organizational classifications, which tend to ignore the processes of change responsible for organizational diversity. Collectively they fail to provide any sort of universal system for ordering, compiling and presenting knowledge on organizational diversity. This paper has two purposes. First, it reviews the general status of the major theoretical approaches to biological and organizational classification and compares the methods and resulting classifications derived from each approach. Definitions of key terms and a discussion on the three principal schools of biological classification (evolutionary systematics, phenetics and cladistics) are included in this review. Second, this paper aims to encourage critical thinking and debate about the use of the cladistic classification approach for inferring and representing the historical relationships underpinning organizational diversity. This involves examining the feasibility of applying the logic of common ancestry to populations of organizations. Consequently, this paper is exploratory and preparatory in style, with illustrations and assertions concerning the study and classification of organizational diversity.     

Information infrastructure: Who builds broadband networks?

This paper examines the essential difference between the U.S. and Japan, when one considers information infrastructure. There are seven perception gaps between the U.S. and Japan concerning Information Infrastructure policies. These gaps must be understood in order to compare the countries' governmental policies in this area. In looking at the present circumstances, the essential question to answer concerns who is to build, own and operate the network(s) of the infrastructure. Liberalization is certain to be a central factor in the ongoing telecommunications debates. Now that customers have had a taste of the liberalized market-place, the movement toward more open markets will be difficult to stop. When considering options, it is necessary to pay close attention to standardized network access and the increasingly important role software plays. These issues are causing us to take a new approach to the traditional role played by regulators. They also force a closer look at the appropriate structure of utility companies. This paper addresses the above issues in hopes of stimulating dialog on the new telecommunications infrastructure paradigm.     

海岛地区产业演替及资源基础分析--以舟山群岛为例

改革开放以来,舟山市产业构成发生了显著变化,其经济发展过程可以划分为三个阶段。1992年前,是以产业结构渔业占绝对地位的单一结构阶段;1993—1998年,以旅游业为主的第三产业快速发展阶段;上世纪末以来,又进入了新一轮的经济发展时期,即工业产值比重快速增加阶段。根据海岛的自然资源基础和特点,在新世纪的经济发展过程中,舟山市应定位为生态型的港口旅游城市。以港口及临港工业为主导,以海岛旅游和海洋经济为特色,大力发展第二产业和第三产业。海岛地区的主导产业应体现海岛资源优势及区位优势,以集群性环保型产业为主。同时由于海岛地区淡水资源缺乏,主导产业也应着重选择低耗水型产业。     

风险视角下企业治理结构和研发创新——基于委托代理模型的研究

本文基于委托代理模型,从风险的视角研究企业治理结构对研发创新能力的影响。本文构建了一个包含创新活动的委托代理模型进行理论分析,利用动态DEA 模型测算创新能力,并使用2015-2018年我国上市制造业企业数据进行实证检验。实证部分检验了理论结论:委托代理问题不利于企业提升研发创新能力,且客观风险和主观风险厌恶会加剧该负面影响。基于此,本文认为上市企业应根据企业自身研发活动特点有针对性地改善企业治理结构,提出了适当延长代理人任期、推动股权激励计划、提升代理人的风险承担能力等建议。     

生物群落结构原型的仿生学模拟

模拟生命系统管理规律的科学即管理仿生学,是知识时代仿生学研究的新领域与前沿.基于模拟生物群落结构规律的研究目的,采用仿生学模拟的研究方法,以生物群落结构为原型,建立了仿生群落结构模型.结论为:垂直结构、水平结构、时间结构与交错区结构是支持生物群落生命活动的结构规律,以该规律为原型,推理建立了仿生分层结构、仿生优化结构、仿生动态结构与仿生相邻结构,四种仿生结构分别侧重于管理资源的分层管理、局部优化管理、动态过程管理、相邻关系管理,该模型为建立类似生物群落的人造管理系统即仿生群落管理系统提供了仿生结构模型.可以预测,该模型具有广泛的应用价值,能够推动管理仿生学的发展.