Conflict and agreement in stakeholder attitudes: residents’ and hotel managers’ views of tourism impacts and forest-related tourism development

This paper probes differences in attitudes toward tourism impacts between two leading stakeholder groups in tourism, local residents and the managers of tourism facilities. It uses case study surveys of residents and managers in Belek, Antalya, Turkey. Differences in attitudes across seven main areas are investigated, including the positive and negative economic outcomes of tourism; positive and negative sociocultural impacts; negative environmental impacts; views on further tourism development, and benefits and problems related to forested land close to destinations. The results reveal that some attitudes are held in common – especially positive attitudes including tourism's benefits in creating jobs and income. Differences were mostly observed not in the direction but in the strength of opinion. The most significant differences were found in managers' beliefs that tourism's environmental and social impacts were few, while residents were extremely negative about those impacts. Differences of attitudes on the future use of forestland headed the list of all differences between managers and residents. Divergent loyalties were revealed. Managers supported their business and employers; local people supported their local area. The need for further research, including the role of perhaps distant “moral stakeholders”, and for more comprehensive understanding, and more sustainable outcomes, are highlighted.     

Residents’ perceptions of airport construction impacts: A negativity bias approach

Airports have significant implications for regional and local tourism development, so their impacts need to be assessed. Based on in-depth interviews with local residents, this study examined the effects of an airport development project in Mexico. Negativity bias theory was adopted as a theoretical framework to gain a fuller understanding of host communities' perceptions. In accordance with this theory, even though the economic impacts of the airport's construction are recognised as positive, its environmental and social effects on locals' everyday lives are perceived more negatively. As a result, most locals interviewed do not support the airport project. This is because, in line with negativity bias theory, when perceived negative impacts outweigh positive ones, a holistic evaluation that integrates negative and positive events will ultimately be unfavourable. Practical implications in terms of public consultation, perceived impacts and tourism development are discussed.     

Corporate social responsibility: The disclosure–performance gap

As increased stakeholder pressure requires companies to be transparent about their CSR practices, it is essential to know how reliable corporate disclosure mechanisms are, testing the gap between corporate social responsibility claims and actual practice. This study benchmarks corporate social responsibility policies and practices of ten international hotel groups of particular importance to the European leisure market. We found that corporate systems are not necessarily reflective of actual operations, environmental performance is eco-savings driven, labour policies aim to comply with local legislation, socio-economic policies are inward looking with little acceptance of impacts on the destination, and customer engagement is limited. Generally larger hotel groups have more comprehensive policies but also greater gaps in implementation, while the smaller hotel groups focus only on environmental management and deliver what they promised. As the first survey of its kind in tourism, both the methodology and the findings have implications for further research.     

少数民族山区居民对旅游影响的感知和态度--以柴埠溪国家森林公园为例

接待地居民对旅游影响的感知和态度是国内旅游学研究的一个热点.本文通过问卷调查和访谈,对柴埠溪国家森林公园的土家族山区居民对旅游影响的感知和态度进行了实证研究.结果表明,旅游对少数民族山区居民的语言、生活风俗、民族服饰有显著影响,但对其饮食习惯和地方建筑特色影响不大,旅游所产生的社会文化变迁是积极的;居民对旅游正面影响的感知明显强于对负面影响的感知;旅游对当地居民的经济影响强于旅游的社会文化影响和环境影响.最后建议通过建立健全的旅游社区参与机制来调控居民对旅游影响的感知.     

Perceptions of surfing tourism operators regarding sustainable tourism development in the Mentawai Islands,Indonesia

Surfing tourism has the potential to provide significant economic income and employment opportunities. However, the development of surfing tourism in the Mentawai Islands, Indonesia, has raised important questions regarding its impacts and sustainability. Economic leakages, increased pressure on the environment and resources, and adverse effects on local communities have been shown as the major barriers to sustainable development. This article provides insights into how surfing tourism operators perceive the development and impacts of the Mentawai Islands surfing tourism industry. This research project uses an interpretive qualitative approach and follows a case study methodology utilising semi-structured interviews with resort and charter boat surfing tourism operators. The study also investigated possible future directions for creating a more sustainable surfing tourism industry in the Mentawai Islands. Findings from the research showed that charter boat operators and resort operators had differing views as to how surfing tourism had developed: resort operators believed it to be sustainable, while charter boat operators felt it was unsustainable. A key finding of this study was that operators felt that surfing tourism had dramatically altered the traditional Mentawai village of Katiet and was producing adverse socio-cultural impacts on the local community. It is recommended that future research explore the issue of the impacts of surfing tourism development on other remote locations in Indonesia and other surfing tourism destinations around the globe.     

Seeking tourism sustainability – A case study of Tioman Island,Malaysia

This study evaluates Tioman Island's sustainability achievement using the Sustainable Ecotourism Indicator System (SEIS). Sustainability is achieved if each stakeholder makes a positive contribution to others in social, environmental, and economic dimensions. The overall sustainability score allows objective comparisons across destinations, which may provoke positive reactions from stakeholders to play their parts. Three questionnaire versions were designed in which each stakeholder group (39 government officers, 104 local communities, and 105 tourists) rated their perceptions of sustainable relationships with two other stakeholder groups, resulting in six sustainable relationship aspects. The results indicate that Tioman Island is classified as ‘‘potentially sustainable’’ (58.89%).     

The Application of Geographical Information Systems (GIS) in Sustainable Tourism Planning: A Review

Decision-making in tourism development and planning is becoming increasingly complex as organisations and communities have to come to terms with the competing economic, social and environmental demands of sustainable development. Geographical Information Systems (GIS) can be regarded as providing a tool box of techniques and technologies of wide applicability to the achievement of sustainable tourism development. Spatial (environmental) data can be used to explore conflicts, examine impacts and assist decision-making. Impact assessment and simulation are increasingly important in tourism development, and GIS can play a role in auditing environmental conditions, examining the suitability of locations for proposed developments, identifying conflicting interests and modelling relationships. Systematic evaluation of environmental impact is often hindered by information deficiencies but also tools for data integration, manipulation, visualisation and analysis. GIS seems particularly suited to this task. This paper examines the progress tourism related organisations are making towards the utilisation of GIS and its integration with the principles of sustainable development in the UK.     

旅游能缓解保护地人与野生动物冲突吗?

人与野生动物冲突正成为我国自然保护地管理的显性问题,理解并寻找缓解人与野生动物冲突的方法成为重要研究问题。发展旅游被视为缓解此类冲突的重要手段,但已有研究尚未系统地评估旅游的缓解作用。本研究通过整合性综述的方法,探讨旅游能否以及如何缓解人与野生动物冲突这一问题。研究发现旅游对人与野生动物冲突的影响是多重的。对于辐射范围内的社区,旅游通过给社区带来经济利益,可以提高居民对野生动物的容忍度,从而缓解冲突。但旅游经济利益分配存在不充足、不平等和不匹配等问题,因而其缓解冲突的效应也不均衡。有些旅游活动还会产生负面生态影响,导致野生动物对人类习惯化和种群数量过度增长,进而加剧景区周边社区与野生动物冲突。本文最后建议加强对旅游的分配正义、生态影响和社会文化视角的研究。     

Mega-sporting events and children’s rights and interests – towards a better future

Abstract

The public subsidy of Olympic Games and FIFA World Cup hosting opportunities is invariably justified on the basis that they will secure a range of public good outcomes. Problematically, the information available inspires less confidence that these ambitions will be met and highlights how social costs and benefits are unevenly distributed. As a result, interest in the social dimension of hosting has grown, yet the knowledge to support responsive and evidence-based events policy remains relatively underdeveloped, particularly in relation to the specific needs and experiences of affected communities. The impact on children as a particularly stakeholder group reflects this context of recognition and knowledge gap. For example, while it is accepted that immovable deadlines and risk of reputational consequences raise a variety of social justice concerns throughout the event lifecycle, the nature and scale of these impacts on children is poorly understood and frequently mismanaged. Findings drawn from research commissioned by Terre des Hommes International Federation which explored the intersections between children’s rights and social justice concerns highlights how such initiatives present risks and opportunities that cannot be managed effectively until children are included within associated planning processes as a specific stakeholder group with distinct needs and interests.     

Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries

Although the stakeholder framework proposes the multidimensionality of corporate social responsibility (CSR) (Clarkson, 1995), previous research has yet to investigate the relationship between certain dimensions of CSR and corporate financial performance (CFP) in tourism-related industries. The purpose of this study was to disaggregate CSR into five dimensions based on corporate voluntary activities for five primary stakeholder issues: (1) employee relations, (2) product quality, (3) community relations, (4) environmental issues, and (5) diversity issues, and examine how each dimension would affect financial performance among firms within four tourism-related industries (airline, casino, hotel, and restaurant). While all CSR dimensions were proposed to have positive financial effects, results revealed that each dimension had a differential effect on both short-term and future profitability and that such financial impacts varied across the four industries. The findings can provide tourism managers with insights into which dimensions of CSR activities would improve their companies’ financial performance.     

Sustainable culinary tourism and Cevicherías: a stakeholder and social practice approach

This study proposes a theoretical framework based on stakeholder and social practice theory in the context of sustainable culinary tourism development. This framework emanates from the examination of issues affecting such development, and ways to adapt, from the perspective of a key SCT stakeholder group, restaurant operators, in a developing gastronomic destination. In-depth, face-to-face interviews revealed socio-economic and environmental issues, namely, perceived impacts from larger fish/seafood exports, over-fishing, and weather patterns affecting the quantity and consistency of product supply, which resulted in increased prices. Ethical and proactive principles, and taking the leadership in limiting socio-economic and environmental issues were the main ways to adapt. Moreover, operators were incorporating alternative fish/seafood products, reinforcing ethical conduct, rejecting unacceptable business practices, and strictly adhering to closed seasons/bans. Participants’ ways to adapt are strongly related to the tenets of the two employed theories; these associations will be discussed, and future research streams suggested.     

Residents' attitudes towards an instant resort enclave

Researchers have suggested that residents' attitudes towards tourism depend on the expected costs and benefits of tourism. While many studies have examined this proposition towards the later stages of development, few have examined the pre-tourism phase. This study used in-depth interviews with residents of Isabela, Puerto Rico, to examine their attitudes towards a proposed “instant” enclave resort in their community. At the time the research was conducted, Isabela was the planned site of the largest resort in the Caribbean. Results indicate that respondents are aware of both some of the positive and negative impacts of tourism, and are quite ambivalent about the planned tourist site.     

Local perspectives of ecotourism development in Tawushan Nature Reserve, Taiwan

This paper examines local responses to potential ecotourism development in the Tawushan Nature Reserve located in southeastern Taiwan. Community attitude and intention toward four dimensions of ecotourism, including conservation of natural resources, preservation of cultural tradition, sustainable community development, and participation in ecotourism planning and management, were measured. Furthermore, the paper examines whether or not there is congruence between community attitude and intention toward ecotourism development. Analysis is based on data collected using face-to-face questionnaire interviews in two indigenous communities consisting primarily of the Paiwan ethnic group. The study findings show that local people hold generally positive views of the measures necessary to achieve ecotourism; however, their intentions to engage in behaviors to support these measures do not entirely match with their positive views. This suggests that while local residents may support ecotourism development based on international guidelines, their intentions to act will depend on local environmental, social, and politico-economic conditions. It is suggested that issues related to community empowerment, relationship between government and communities, value conflicts introduced by ecotourism development, and the dynamics among and between various community groups will need to be addressed if positive community intention to participate in ecotourism is to be encouraged.     

Investigating sustainable tourism heterogeneity: competing orders of worth among stakeholders of a Nordic destination

This paper contributes to increased knowledge of sustainable tourism heterogeneity by identifying how different underlying mindsets characterise negotiations among community stakeholders in a popular Nordic destination. Based on convention theory (orders of worth), this paper theorises how sustainable tourism is negotiated in-between tourism regimes that are shaped by order structures of society. While much research argues for stakeholder heterogeneity by presupposing the influence of a dominant tourism-centric logic, our ethnographic inspired study reveals the co-presence of an “activist” regime that brings about social change among “welfare” and “professional market” regimes. Assessing the disputes among stakeholders we reveal six orders of worth that constitute opposing justifications of sustainable tourism and thus the underlying mindsets of heterogeneity. We discover that stakeholders from various local cultures legitimise their positions quite arbitrarily across the various regimes to question previous theoretical accounts of the community-based perspective. We theorise the challenge of “boundary worth”, i.e. when a tourism initiative receives its identity on behalf of different orders of worth that blurs expectation and intentions. Finally, we argue that activist involvement in a destination can result in “composite compromises” that ease heterogeneity by balancing conflicting regimes without converging to either of the respective logics.     

The impact of hotel CSR for strategic philanthropy on booking behavior and hotel performance during the COVID-19 pandemic

During the novel coronavirus (COVID-19) pandemic, some hotels have engaged in corporate social responsibility (CSR) activities to help overcome the crisis. Given that most existing research examines the impact of hotel CSR on a single stakeholder, how hotel CSR activities in a crisis are perceived by multiple stakeholders is unknown. Drawing on the concept of strategic philanthropy, this study examines the impact of hotel CSR activities during the pandemic, such as providing accommodations to healthcare workers, on hotel firms' market value and prospective hotel customers’ booking behavior. Adopting mixed-methods approach, this study finds negative impacts of hotel CSR for strategic philanthropy on firm market value and customer booking behavior. The study result indicates that the value of hotel CSR depends on the nature and environmental contexts of CSR. Specific theoretical and practical implications are provided.     

Residents' Perceived Impacts of Gaming Development in Macau: Social Representation Perspectives

The purpose of the research was to provide a better understanding of local residents' perceived impacts of gaming tourism based on social representations theory. An empirical investigation was conducted in Macau, where gaming tourism is under explosive development. Through a survey of 396 local residents, two social representation groups were identified: “Ambivalents” and “Rationalists”. The two social representation groups presented significantly different perceptions and attitudes toward the impacts of gaming tourism in Macau. The three most significant factors that influenced residents' representations were personal income, perceptions of gaming tourism being able to increase personal/family income, and satisfaction with government performance in managing gaming tourism development. The research provides theoretical implications for future gaming impact studies and also practical ones for local governments and stakeholders in the tourism industry in Macau and other gaming destinations.     

Modeling community support for a proposed integrated resort project

In recent years Mauritius has experienced a rapid increase in integrated resort developments, which have been intended to secure income from new tourism segments and to boost the local economy. Using data on the responses of residents of Le Morne, Mauritius, to a proposal to construct an integrated resort, this study develops and tests a model of community support for the proposed development. The structural model indicates that residents' satisfaction with their own community, their utilization of the resource base, their perceptions of the state of the local economy and their environmental attitudes are antecedents of their views about the costs and benefits of the project. Opinions about the benefits and costs of the project were also found to determine the level of community support. All factors in the model were found to be determinants of the perceived costs and benefits of the project, except for residents' perceptions of the impact of the development on their utilization of the resource base. The theoretical and managerial implications of the study are discussed. The most notable contribution of the study is its findings on the influence of residents' satisfaction with community services on their attitudes and support for tourism development.     

多民族地区旅游发展对当地族群关系的影响——以川滇泸沽湖地区为例

文章考察地处四川和云南之间泸沽湖地区旅游的发展及其对当地族群关系的影响.以观察、访谈和问卷的方式,研究小组收集当地人对旅游开发后泸沽湖地区族群关系互动的认识.研究发现,旅游的发展促进了该地区族群间的交流和融合,强化了当地居民(特别是摩梭人)的族群认同.但旅游开发并没有完全消除当地族群间存在的偏见和歧视,旅游发展带来的对传统文化的冲击、族群意识的加强、市场经济的竞争和贫富差距的增大,都影响当地族群关系的健康发展.文章建议,在多民族地区旅游开发中,推行参与式开发和包客性增长的策略.     

旅游利用下历史街区文化景观符号意义与建构——以北京前门大街为例

历史街区承载了城市的历史信息和文化印记，主要表征为特色鲜明的文化景观。过去40年，快速城市化和工业化改变了城市面貌，也影响了历史街区保护利用的进程。历史街区一旦变成旅游景观，符号化就成为了历史街区进行旅游发展和空间重构的主导逻辑。本研究以前门大街为案例地，通过对马蜂窝网站中游客分享照片的检索和整理，利用符号学和扎根理论方法分析了旅游利用背景下历史街区文化景观符号的意义表达，并对此过程中的符号建构与解读机制进行剖析。本研究从主客体两视角出发，深化既有研究并得出以下结论：前门大街通过指索符号、建筑符号、街道符号和商业符号共同表征这一空间。街道功能多样化和城市地位转变是符号建构与解读的具体语境，符号系统的建构存在多个权力主体，不同价值的符号其建构方式也有所不同。符号的解读需要旅游者的身体参与，当旅游地建构的符号与旅游者获得的符号存在一致性的时候，意味着文化景观符号意义被正确地接受和解读。     

Tourism development at the Baptism Site of Jesus Christ,Jordan: residents' perspectives

Several studies have discussed the impacts of mass tourism on destinations and how local residents perceive such impacts. However, only a few studies have looked specifically at how sacred destinations and their residents are affected by religious tourism. This research note explores tourism's impacts on the Baptismal Site of Jesus on the eastern side of the Jordan River in Jordan. The study also examines the perceptions of residents about these impacts. Interviews were conducted with staff at the site, including the manager, the conservationist and locals working in conservation and tour guiding. Findings revealed that religious tourism helped create a source of income in the area and enhanced the local infrastructure. Tourism was also perceived to help restore and protect archeological remains. There is a general positive perception of tourism development; no negative sociocultural impacts were perceived. As well, it appears that residents have little concern for negative social impacts because their economic benefits outweigh any concerns, and there is minimal contact between tourists and residents.