Identifying cultural tourism: a theoretical methodological proposal

This article explores the effectiveness of tourism as a means to heritage conservation in urban areas, focusing on the case study of Woolloomooloo Finger Wharf, an inner-city industrial heritage site in Sydney, Australia. The Finger Wharf redevelopment represents a familiar scenario whereby an old industrial site located at a sought after inner-city location has been redeveloped and transformed from a derelict structure into a popular leisure and recreation precinct. The findings of a study of local stakeholder perceptions of the redevelopment are presented and then evaluated according to the goals of sustainable tourism development. The findings highlight the importance of planners and managers of heritage tourism sites thinking beyond the cosmetic conservation of the tangible asset to also consider how best to preserve the non-material value of the site. Through the provision of more effective interpretation heritage, managers can create a visitor experience which is authentic and meaningful to visitors and local stakeholders.     

Conceptualising a contemporary marketing mix for sustainable tourism

This paper outlines how marketing, though traditionally considered an enemy of sustainability, can play a role in implementing sustainable tourism. It notes the redefinition in 2007 by the American Marketing Association of marketing's aims to consider wider societal issues beyond those of clients and customers. It illustrates how the recognition of the importance of sustainable tourism at all scales of tourism activity provides marketing with an opportunity to pursue sustainability outcomes. We review the strategic tourism marketing planning process and conceptually develop a sustainability tourism marketing model that embeds sustainability considerations at each stage of the planning process. Our proposed model contributes to sustainable tourism theory development and offers a conceptual tool for managing a tourism organisation's ecological and societal footprint on the supply side and a critical opportunity for transforming consumer decision-making on the demand side, irrespective of tourism scale. A 30-cell matrix is proposed that cross-references a strong set of 10 marketing elements (product, price, promotion, place, participants, process, physical evidence, partnership, packaging and programming) against the questions posed by the triple bottom line of economic factors, the environmental and sociocultural concern, creating a check list of indicators for management purposes.     

Development of intangible cultural heritage as a sustainable tourism resource: the intangible cultural heritage practitioners’ perspectives

ABSTRACT

Authentic intangible cultural heritage (ICH) provides a community with a unique selling point in the globally competitive tourism industry. The process of commodification of ICH, however, has threatened its authenticity and thus sustainable tourism approaches are required to achieve successful transmission and promotion of ICH as a sustainable tourism resource. This paper explores the priorities of ICH practitioners in relation to the development of ICH as a sustainable tourism resource, by utilising South Korea as a case study. The results revealed that from the ICH practitioners’ perspectives, authenticity is a holistic notion integrating the transmitted customs, inherited meanings and the practitioners’ identities. ICH practitioners agree with the potential positive symbiotic relationship between transmission of authentic ICH and promotion of ICH as a tourism resource. To achieve the positive symbiotic relationship, locals’ awareness of ICH, ICH practitioner empowerment and parallel development between tourism development and transmission of ICH are necessary. To date, the practitioner approach to the authenticity of ICH and ICH as a sustainable tourism resource is little explored in the literature, thus this paper makes a valuable addition to the area of sustainable heritage tourism.     

The sustainable integration of cultural heritage and tourism: a meta-study

This paper presents a cross-disciplinary thematic investigation into the relationship between cultural heritage and tourism. It systematizes evidence on concepts, policies and strategies and provides an interpretive synthesis illuminating the factors deemed critical by researchers for the sustainable integration of heritage and tourism. It seeks to find consilience to lead to a “new age of synthesis”. After an extensive literature review, 483 studies were selected and reviewed, assisted by a qualitative data analysis software (NVivo). The research followed the meta-synthesis approach, particularly meta-ethnography, of identifying findings, grouping findings into categories and grouping categories into synthesized findings, to produce a representative set of 15 synthesis factors. These include local involvement, education and training, authenticity and interpretation, sustainability-centered tourism management, integrated planning, incorporation into a wider sustainable development framework, controlled growth, governance and stakeholder participation, market and product diversification, suitable funding provision, international governance and support systems, a heritage capital approach, effective site management, destination management and a sound theoretical/methodological base. These 15 factors are suggested as the fundamental components of a more efficient theoretical frame and evidence-based policy in the fields of cultural heritage and tourism, aimed at achieving sustainability.     

To Hell and Back: towards protecting our natural assets through tourism?

We have neglected our past and present, so that the future of our natural and built heritage is uncertain. Recent and current work, including an EU-supported joint project between the National Trust for the Cayman Islands, National Parks Trust of the Virgin Islands, the Turks and Caicos National Trust and UK Overseas Territories Conservation Forum, are providing a future for natural and historical assets. We can now contemplate our future with a sense of optimism. We can imagine grandparents walking with their grandchildren, telling them tales of how their ancestors built forts with only their hands; school teachers leading trails of excited children through forests that have provided ecosystem services to generations.

The approach is to improve facilities for conducting ecologically sustainable visitor tours, with trained staff generating self-sustaining income; to provide and implement environmental educational and public awareness material, involving local consultations and designed to provide information to decision-makers, developers and planning authorities; and to implement conservation measures to provide increased protection for key vulnerable ecosystems.

In Cayman, one can send a postcard from a town called Hell. The preservation and sustainability generated through these projects is bringing the natural and built heritage a future, perhaps on a route to Hell and Back.     

旅游发展影响下农业文化遗产社区韧性感知研究——以河北宣化传统葡萄园为例

农业文化遗产作为重要的旅游资源之一,其动态保护关系到遗产地社区的生计选择、农民的生活改善和乡村的可持续发展。面对旅游活动所带来的一系列人为干扰,遗产地社区如何应对关系到农业文化遗产的可持续利用以及乡村振兴的实现。本文以河北宣化传统葡萄园为例,运用基于地方居民感知的指标测量法,针对社区居民进行旅游发展影响下农业文化遗产地社区韧性感知研究。研究结果显示：（1）旅游发展对于农业文化遗产地社区存在着较为积极的影响;（2）农业文化遗产地社区韧性各个子系统受旅游发展影响程度存在着一定的差别,由高到低分别为社会、生态、文化、经济、制度;（3）各旅游因子发挥了不同的作用,其作用程度由高到低分别为旅游设施因子、旅游形象因子、旅游产品因子和旅游规模因子。本文探究了农业文化遗产社区韧性在旅游发展中受到何种影响,分析其形成原因,以期实现农业文化遗产保护与可持续旅游的协调发展。     

Cultural Heritage Assets in China as Sustainable Tourism Products: Case Studies of the Hutongs and the Huanghua Section of the Great Wall

Due to its rich stock of heritage assets, extraordinary pace of market liberalisation, and its political administration, the People’s Republic of China is at a crossroads in terms of the management of its heritage assets. In order to better understand the threats and opportunities that market liberalisation may pose for cultural heritage assets as future tourism products, this study examines two examples in the Beijing municipality; the Hutongs and the section of the Great Wall at Huanghua. These case studies are used to investigate the coordination of policy to balance modernisation and conservation of heritage assets in Beijing, and place it against a general model of stakeholder roles that can drive the sustainable use of heritage assets. Teasing out the nature of these roles has identified where tourism development aids or detracts from existing heritage conservation policies. Without better coordination of roles in policy implementation, the sustainability of many heritage assets as future tourism products is in question.     

北京故宫可持续旅游调查研究--一个现代服务管理的视角

可持续旅游已成为旅游界广泛关注的一个话题,特别是以遗产地(世界文化遗产、世界自然遗产等)为旅游目的地的可持续旅游,更是众多国际学者研究的重点.本文以北京故宫的旅游服务调查为切入点,从旅游服务的角度分析了游客对景点服务的态度和需求,同时也探讨了服务与可持续旅游的关系,并给出了一个解决此问题的工具--服务质量.同时对故宫的旅游管理也提出了一些建议,其目的是从社会、环境和经济等方面的均衡发展来达到故宫的可持续旅游.     

A typology of memorable experience at Nelson Mandela heritage sites

This study examines cultural heritage tourism by identifying and segmenting heritage site visitors according to the aspects they define as necessary for a memorable heritage site experience. The research focusses on visitors to Nelson Mandela Heritage Sites and emphasises that the links between the attributes of a site and the visitors themselves are essential to understanding tourists’ willingness to pay to visit the mentioned sites. A typology of visitors that the authors labelled ‘auxiliary experience seekers, convenience experience seekers and comprehensive experience seekers’ (ACC) was used. The results revealed comprehensive experience seekers as the most critical market segment regarding the much significantly higher amount they are willing to pay when visiting Nelson Mandela Heritage Sites. This leads to a better understanding of aspects contributing towards a memorable heritage site experience as well as to visitors’ willingness to pay for such experiences. This study also provides further insight into cultural heritage tourism in general. Moreover, such segmentation was found as a useful research tool for producing a distinct visitor profile as well as how a memorable experiencing can be generated by suggesting diversified pricing at such sites.     

Book Review

World Heritage Sites (WHSs) are motivated by such diverse reasons as heritage celebration, alarm calls, tourism branding and marketing and place making. Irrespective of the primary motivation for their creation, WHSs are often used to develop tourism based on cultural and natural resources of international significance. Heritage conservation may or may not be in agreement with what local populations perceive as desirable development paths. We conducted a survey among the island community of Vega in Norway that received WHS status in 2004 motivated by conservation alarm, tourism marketing and place making. We examined the local population's views of the key aspects of future development and how this related to WHS status. The islanders placed high value on social and community conditions as well as heritage linked to cultural and natural resources. While a majority supported tourism based on sustainable use of heritage they also felt that WH listing should not limit development opportunities. There were differences between younger people and adults. WHS may be an effective agent of sustainable tourism development if the main goals and strategies of the WHS are clearly understood and prioritized in the local community, leave room and perhaps link to other development opportunities.     

The influence of trust perceptions on German tourists’ intention to book a sustainable hotel: a new approach to analysing marketing information

ABSTRACT

This study examined the relationship between German tourists’ trust perceptions and their intention to book a sustainable hotel, pioneering a new quantitative approach to sustainable tourism marketing. Data came from 300 respondents who participated in an online survey. Respondents were given a digital brochure to read containing information about a “fictitious” three-star beach hotel in Portugal, before completing a questionnaire that measured inter alia their intention to book this sustainable hotel. Both individual “general trust” (perception of others’ trustworthiness) and “specific trust” towards the fictitious hotel in the brochure were measured. The survey also evaluated respondents’ perceptions about the usefulness of the information in the brochure. Multiple regression analysis of the data indicated that general trust, trusting the hotel and perceived usefulness of the brochure were positively and significantly related to booking intentions. An interaction between general trust and perceived usefulness was also observed. This means that the higher the perception rate about the brochure's usefulness, the higher general trust was for booking intentions and vice versa. The practical implications of the results suggest that tourists could be motivated to book a hotel if its sustainability attributes and amenities were communicated in a trust inspiring way in marketing material.