Guilt appeals in cause-related marketing

Despite the growth of cause-related marketing (CRM), little is known about how consumers process cause-focused messages that contain emotional appeals. The present research seeks to further the understanding of guilt appeals in CRM by clarifying the moderating roles of product type and donation magnitude, and exploring the situations when a guilt appeal backfires. Although experimental results indicate that a guilt appeal is more effective than a non-guilt appeal, a guilt appeal backfires when the perceived hedonic value of a product is high. A high donation magnitude also eliminates CRM effectiveness of the guilt appeal. There is an interaction between guilt appeal and donation magnitude when promoting hedonic products with CRM. The findings underscore the importance for marketers of learning more about how guilt appeals work, and in turn describe how practitioners can avoid negative consumer reactions to their guilt appeals.     

Shame‐Free Guilt Appeals: Testing the Emotional and Cognitive Effects of Shame and Guilt Appeals

Although many health communication researchers use the terms “shame” and “guilt” interchangeably, arguably these constructs are distinct and have widely divergent psychological consequences. The purpose of this study was to explore distinct cognitive and emotional outcomes resulting from shame relative to guilt appeals. Specifically, this paper provides empirical evidence that negative outcomes such as anger and perceived manipulative intent are more likely to be associated with shame than guilt. Using an experimental design, participants were randomly assigned to view either a shame or a guilt appeal about getting tested for STDs and completed an online questionnaire. Shame was correlated with both anger and perceived manipulative intent whereas guilt was not. Participants who viewed the shame appeal reported higher levels of shame, anger, and perceived manipulative intent. Tactics for creating shame‐free guilt appeals and future research are discussed.     

The Nature of Self-Reported Guilt in Consumption Contexts

This research uses consumer guilt narratives to identify a typology for consumption related guilt. Three major dimensions of guilt circumstances emerged involving other individuals, societal standards, and more specific situations related to oneself. The connection between categories of consumer guilt experience and the resulting consumer response is also explored, with resulting consumer actions involving amendment, rationalization, and/or denial to resolve guilt experienced. The findings are integrated into a general discussion of the theoretical and substantive implications and the potential avenues for future research in the area.     

Guilt appeals: The mediating effect of responsibility

This research was conducted to assess how guilt appeals operate in soliciting charitable donations. It was hypothesized that a sense of responsibility would enhance the effectiveness of charitable guilt appeals, thus leading to larger charitable donations. It was also hypothesized that the presence of others would make salient a prosocial norm, thus increasing a sense of responsibility to help. Two laboratory experiments were conducted to test these hypotheses. The effect of guilt on charitable‐donation intention and actual donations was mediated by a sense of responsibility. Additionally, the presence of others enhanced the sense of responsibility to behave prosocially. These findings have implications for the design of charitable‐donation campaigns. © 2006 Wiley Periodicals, Inc.     

Predicting Counterproductive Work Behavior from Guilt Proneness

We investigated the relationship between guilt proneness and counterproductive work behavior (CWB) using a diverse sample of employed adults working in a variety of different industries at various levels in their organizations. CWB refers to behaviors that harm or are intended to harm organizations or people in organizations. Guilt proneness is a personality trait characterized by a predisposition to experience negative feelings about personal wrongdoing. CWB was engaged in less frequently by individuals high in guilt proneness compared to those low in guilt proneness, controlling for other known correlates of CWB. CWB was also predicted by gender, age, intention to turnover, interpersonal conflict at work, and negative affect at work. Given the detrimental impact of CWB on people and organizations, it may be wise for employers to consider guilt proneness when making hiring decisions.     

Guilt and Shame: Environmental Message Framing Effects

The authors examine how two negative emotions—guilt and shame—influence responses to environmental ad messages framed as gains or losses. In Study 1, participants primed with guilt express higher intention to conserve water after they view a gain-framed water conservation ad; participants primed with shame express higher conservation intention after they view a loss-framed ad. Study 2 replicates and supports the proposed matching hypothesis using nonstudent adults. In Study 3, participants react to a recycling ad as they did in Studies 1 and 2 when they expend high effort by transcribing the recycle pledge before they view the ad, but not when they expend low effort by reading the pledge first. The findings overall provide converging evidence for the interplay between negative emotions and message framing. Theoretical and practical implications are discussed for developing environmental advertising message strategies.     

Guilt appeals: Persuasion knowledge and charitable giving

This paper applies the persuasion knowledge model to explain consumers' responses to charity guilt appeals. With data obtained through a stimuli‐driven survey, the research examines the relationships between knowledge of persuasion tactics and charities, and the level of felt guilt experienced in response to an advertisement and subsequent donation intentions. The findings show that guilt arousal is positively related to donation intention, and that persuasion and agent knowledge impact the extent of guilt aroused. The research confirms that consumers are active rather than passive processors of marketing communications by revealing the role of persuasion and agent knowledge as methods of coping with and informing responses to guilt appeals. Specifically, the research finds that manipulative intent and the respondents' skepticism toward advertising tactics in general are negatively related to guilt arousal but that their affective evaluation and beliefs about a charity are positively related to feelings of guilt. However, it also shows that there is a positive direct relationship between perceived manipulative intent and the intention to donate. © 2007 Wiley Periodicals, Inc.     

Exploring Postconsumption Guilt and Pride in the Context of Sustainability

This research explores the feelings of guilt and pride experienced by consumers after a purchase decision that involves issues of environmental and social sustainability. Through a multi‐method design, the authors examine key dimensions that influence the process of emotional appraisal, illustrate the characteristics of appraisals of guilt/pride and investigate the consequences that emotions have on future choices. In this exploratory research, when a purchase decision includes an ethical dilemma, consumers were found to express guilt or pride even when the purchase is not intentional, i.e. forced by circumstances. Moreover, the study explores how emotions experienced after decisions may have a positive influence on the future purchase of sustainable alternatives. Finally, the paper proposes a new model that describes the process of emotional appraisal and reports on a number of dimensions that were found to lead to guilt and pride. The insights presented extend knowledge of two key consumer emotions and present important implications for practitioners promoting ethical products.     

Guilt Appeals and Prosocial Behavior: An Experimental Analysis of the Effects of Anticipatory Versus Reactive Guilt Appeals on the Effectiveness of Blood Donor Appeals

This study investigates the effectiveness of guilt-arousing communication in promoting prosocial behavior. By analyzing the distinct effects of anticipatory versus reactive guilt appeals, we contribute to the discussion of guilt appeals as drivers of prosocial behavior, especially blood donation. Research on persuasive communication provides the theoretical basis of our study and we validate our hypotheses by means of two 2?×?2 factorial between-subjects designs. We find that anticipatory rather than reactive guilt appeals are more effective in generating prosocial action tendencies. Compared to noninformational reference group influences, messages endorsed by members of informational reference groups yielded more favorable attitudinal responses. Besides their significant main effect, two-sided messages reinforce the favorable impact of anticipatory guilt appeals. The study concludes with practical implications for nonprofit organizations and public blood donor services as well as avenues for future research.     

The Mediating Role of Anticipated Guilt in Consumers’ Ethical Decision-Making

In this paper, we theorize that the anticipation of guilt plays an important role in ethically questionable consumer situations. We propose an ethical decision-making framework incorporating anticipated guilt as partial mediator between consumers’ ethical beliefs (anteceded by ethical ideology) and intentions. In the first study, we compared several models using structural equation modeling and found empirical support for our research model. A second experiment was set up to illustrate how these new insights may be applied to prevent consumers from taking advantage of the seller. Results showed that enhancing the anticipation of guilt (by making the interpersonal consequences of the unethical act more salient) increased consumers’ ethical intentions, controlling for ethical beliefs. Together these two studies might have important theoretical and managerial contributions.Sarah Steenhaut is research assistant and doctoral candidate at Ghent University, Faculty of Economics and Business Administration, Research Center for Consumer Psychology and Marketing (Belgium). Her research interests lie in the area of ethical aspects and marketing, more specifically, consumers’ ethical beliefs, attitudes and behavior. She has recently published in Journal of Business Ethics.Patrick Van Kenhove is Professor of Marketing at Ghent University, Faculty of Economics and Business Administration, Department of Marketing (Belgium). He has recently published in Journal of Business Ethics, Psychology & Marketing, Journal of Retailing, Advances in Consumer Research, Journal of Economic Psychology, Journal of Health Communication and The International Review of Retail, Distribution and Consumer Research.     

罪恶感诉求与产品类型对善因营销的影响

本文以企业积极开展善因营销活动、承担社会责任的营销行为为研究对象,通过设计不同实验组对罪恶感诉求及产品类型对善因营销效果影响机理进行实证检验。研究发现强调罪恶感诉求的营销效果更为显著,而且罪恶感诉求与产品类型具有显著交互作用;在善因营销活动中推广不同类型的产品,需匹配适宜的罪恶感诉求方式;当产品类型为实用型时,强调罪恶感诉求方式能收获更好的营销效果;当产品类型为享乐型时,不强调罪恶感诉求的营销方式更佳。     

Guilt and giving: A process model of empathy and efficacy

This research develops a model of consumer response to charity appeals. Using the Extended Parallel Process Model from the fear appeal literature as a foundation, the current model proposes that empathy and self‐efficacy generate guilt and reduce maladaptive responses, which, in turn, shapes donation intention. The results demonstrate that the impact of empathy on charitable donation intention is fully mediated by guilt and maladaptive responses. The impact of self‐efficacy is partially mediated by guilt and maladaptive responses. Therefore, both empathy and self‐efficacy determine whether guilt or maladaptive responses result. This model clarifies the process through which guilt appeals operate, by identifying the roles of empathy and self‐efficacy. © 2008 Wiley Periodicals, Inc.     

内疚广告诉求对消费者道德消费意愿的影响机制研究

基于认知失调理论和心理抗拒理论,通过两个实验探究了企业道德营销中内疚与非内疚诉求影响消费者道德消费意愿的心理作用机制。结果表明,内疚诉求比非内疚诉求更能促进消费者的道德消费意愿,强迫性感受和操纵意图推断发挥了中介作用,且该中介作用受到消费者涉入度的调节。具体而言,低消费者涉入度情境中,相比于非内疚诉求,内疚诉求能够降低消费者的强迫性感受和操纵意图推断,进而增强其道德消费意愿;高消费者涉入度情境中,相比于内疚诉求,非内疚诉求能够降低消费者的强迫性感受和操纵意图推断,进而增强其道德消费意愿。研究结论有助于企业设计道德属性产品的广告策略,有效降低受众心理抗拒反应,提升受众广告体验,进而推动道德消费。     

The Effect of Acculturation on Reparative Behavior in Shame and Guilt Cultures

As the number of immigration and their later generations grow in the workforce of more developed Western countries, understanding the processes and consequences of acculturation has gained a new level of importance. An old and re-emerging issue is the morality and reparative behavior in Western versus Eastern cultures, as well as its antecedents and consequences. We examined the effects of acculturation on the perception of psychological proximity, the intensity of moral emotions of shame and guilt, and the degree of compensation to victims of one＇s wrongdoing. Our sample was comprised of a collectivistic group from a shame culture, China, and an acculturated group of Chinese living in a much less collectivistic society of a guilt culture, Canada. Our results indicated that participants＇ perception of psychological proximity to other people and the level of compensation offered to the victims of transgression were significantly different among the two samples. Furthermore, shame and guilt mediated the relationship between perceived psychological proximity and the decision to compensate differently.     

Guilt, Shame, and Reparative Behavior: The Effect of Psychological Proximity

Research has paid scant attention to reparative behavior to compensate for unintended wrongdoing or to the role of emotions in doing the right thing. We propose a new approach to investigating reparative behavior by looking at moral emotions and psychological proximity. In this study, we compare the effects of moral emotions (guilt and shame) on the level of compensation for financial harm. We also investigate the role of transgressors’ perceived psychological proximity to the victims of wrongdoing. Our hypotheses were tested through a scenario based questionnaire on a sample of 261 participants. Analyses indicate that (1) guilt has a stronger effect on the level of compensation than shame; (2) psychological proximity influences the level of guilt, shame, and compensation; and (3) shame interacts with psychological proximity to predict compensation, whereas guilt mediates the relationship between psychological proximity and compensation.     

Guilt Regulation: The Relative Effects of Altruistic Versus Egoistic Appeals for Charity Advertising

This article examines how egoistic (versus altruistic) appeals in charity advertising help regulate guilt and result in more favorable ad attitudes and donation intentions. The proposed affect forecasting and regulation model depicts the process by which guilt states are mitigated more effectively by egoistic appeals, because they strengthen the affect forecasting belief that giving to charity leads to happiness. Such enhanced affect forecasting beliefs further improve ad attitudes, which lead to greater donation intentions. This research tests the proposed model by exploring three possible types of guilt: existing guilt (Study 1), integral guilt (Study 2), and incidental guilt (Study 3).     

Artificial Intelligence and Declined Guilt: Retailing Morality Comparison Between Human and AI

Journal of Business Ethics - Several technological developments, such as self-service technologies and artificial intelligence (AI), are disrupting the retailing industry by changing consumption...     

Guilt online vs. offline: What are its consequences on consumer behavior?

Although various consumption episodes, types of products, and dimensions of guilt have been examined in previous studies, the existing literature has not addressed whether guilt could arise differently depending on the purchase channel (online versus in-store). This research thus investigates the effect of the purchase channel on consumer's guilt and the consequences of that guilt on consumer's anticipated satisfaction. Two experiments conducted in different contexts show that perceived value moderates the relationship between the purchase channel and guilt. Further, we demonstrate that perceived value is also a moderator of the mediating effect of guilt in the influence of the purchase channel on anticipated satisfaction.     

内疚诉求广告中人称变化对消费者购买意愿的影响研究

本文以内疚诉求广告这一广告类型为背景切入,研究广告中不同的人称类型(你、我、他)在购买意愿上呈现出的差异化影响,并通过实验得出以下结论:1.人称对购买意愿的影响作用显著;第三人称比第一人称和第二人称能产生更强的购买意愿。2.内疚水平对人称与购买意愿之间的关系具有完全中介作用;3.使用频率对人称类型与购买意愿的关系具有调节作用:当使用频率高时,面对第一、二人称广告的被试的内疚水平显著低于第三人称的内疚水平;反过来,当消费者使用频率低时,则三类人称之间的差异较小。本研究从细微语言差异角度深化了对内疚诉求广告效果影响因素的研究,也为企业开展营销实践提供了管理借鉴。