基于TRIZ的服务质量提升方法研究

管理咨询服务质量攸关客户满意度,如何提升管理咨询服务质量,有效服务客户,是一个重要问题。问题解决过程中往往面临矛盾,TRIZ采用创新思维,通过建立矛盾矩阵,以系统性程序解决特定问题,已成功运用于工程、管理等领域。运用TRIZ矛盾矩阵得出改善管理咨询服务质量的程序,并通过案例分析,印证了该方法的可行性。     

基于TRIZ的区域创新平台优化管理研究

区域创新平台的规范化管理成为当前我国各区域平台管理部门的工作重点,缺乏科学、先进的理论方法支撑限制了区域创新平台的进一步发展。TRIZ作为解决一般技术问题的理论方法体系,其矛盾问题分析与解决思路、原理与方法,同样适用于区域创新平台管理。结合TRIZ对区域创新平台功能、理想解、可用资源、冲突域、矛盾问题解决方法、平台功能优化效果等开展了系统研究,旨在为区域创新平台功能优化与持续发展提供有效的方法支持与决策参考。     

基于TRIZ的管理冲突矩阵构造方法研究

应用TRIZ理论于管理领域,仿照TRIZ中的由39个技术参数构造技术冲突矩阵的方法,并根据管理系统的特征,提出了构造管理冲突矩阵的思路与方法,给出了36个一般管理参数和相应的一般管理冲突矩阵。基于问题驱动和基于能力的思维方法,给出了管理冲突的层次结构和管理冲突树,将管理冲突区分为一般管理冲突和领域管理冲突,相应地区分了一般管理参数和领域管理参数、一般冲突矩阵和领域冲突矩阵,由此形成了构造管理冲突矩阵的方法论。     

中国管理咨询行业的客户满意标准体系

近年来,管理咨询行业在我国得到了前所未有的发展,建立符合我国国情的客户满意标准体系,对推动我国管理咨询行业的健康发展具有重要意义。本文从管理咨询过程满意和管理咨询结果满意两个角度出发,利用深度访谈和已有实践经验,形成管理咨询客户满意标准的初始要素,通过调查问卷搜集数据,运用因子分析等统计技术建立了管理咨询行业客户满意标准体系。     

TRIZ理论在农业产业联盟创新中推行方案的研究

TRIZ作为国际性的系统化创新方法,由于其解决创新问题的针对性、直观性而被广泛应用于各个领域,但在农业产业联盟内TRIZ理论的研究推广仍处在初步探索阶段,还没有形成完善的推广应用体系,影响了TRIZ理论创新作用的发挥。文章通过阐述TRIZ理论的基本原理,分析TRIZ理论作用于农业产业联盟这一特殊主体的创新特性,归纳出TRIZ理论在推动农业产业联盟创新过程中的问题所在,对此提出解决建议以及相应的推行应用方案。     

海南省快递行业客户服务质量探讨

快递行业高速增长的同时,在客户服务质量方面也出现了很多问题,致使行业陷入"欲速不达"的尴尬和纠结之中。文章从客户感知的服务质量入手,针对客户投/申诉集中的问题分析海南快递行业客户服务质量的现状,找出引起这些问题的主要原因,并提出针对快递企业和管理当局及行业协会具有可操作性的建议。     

基于TRIZ理论的高新技术企业链式创新管理方法研究

TRIZ理论在高新技术企业的成功应用,需要有先进的管理方法予以支持。在分析高新技术企业应用TRIZ理论创新中存在的主要问题的基础上,界定了基于TRIZ理论的企业创新项目管理的关键域,并设计了基于TRIZ理论的链式创新管理方法,旨在为加强基于TRIZ理论的高新技术企业自主创新过程管理提供先进的方法与手段。     

高校管理中的"程序正义"

随着高校的扩招,高校和高校学生管理已经成为社会注目的焦点和公共话题,然而,高校学生管理中的程序瑕疵却成为诱发高校与学生矛盾的一个主要因素,在高校学生管理中实现"程序正义".是解决这一问题的有效途径.     

基于TRIZ理论的企业流程再造实施模型研究

企业流程再造理论(BPR)是与传统的分工思想相对立的合工管理思想,曾倍受国内外企业推崇与推广。发明问题解决理论(TRIZ)是一种产品创新理论,适用于企业流程再造,并在再造原则与创新逻辑框架、方法与工具、再造评价与控制等方面支持BPR。通过首次引入TRIZ,并结合企业战略、供应链理论提出了BPR的推进模式,重点研究了利用TRIZ再造企业关键流程、组织结构和企业文化的模型。     

论商业银行CRM的实施

基于客户关系管理的理论,着重从管理层面探讨我国商业银行如何有效地实施CRM系统。商业银行通过实施CRM,能够更好地整合银行内部资源,提升客户服务质量,最终实现客户价值利益最大化。     

John Stuart Mill's Theory Of Justice

John Stuart Mill has traditionally been portrayed as self-contradictory and failing to construct a unified social theory. Recent scholarship, however, has challenged this view, finding Mill's work to be creatively synthetic in bridging the antinomies inherent in liberal democratic thought. This revisionist interpretation of Mill is advanced by an understanding of his theory of justice and its role in shaping his policy positions on issues such as welfare, education, voting rights, property rights, taxation, government intervention, and the future of capitalism.     

A Rich Vein for “Reality Mining”北大核心CSSCISSCI

Arik Hesseldahl In the aftermath of the September 11 attacks, U.S. officials quickly turned their attention to other potential targets, including California's Golden Gate Bridge. What would happen if terrorists took down the bridge between San Francisco and Marin County? How much of the region would be affected and for how long?     

John Stuart Mill's Theories of Wealth and Income Distribution

Although he was much influenced by David Ricardo when he wrote the classical part of his Principles , John Stuart Mill was not a Ricardian when he penned his theories of wealth and distribution. They are based on a triple foundation. First, a belief that economics is a moral discipline. Second a theory of custom-driven human behavior. Third, an empirically formed conviction that the institutions of state, education and business cooperate to structure the distribution of income. On the basis of these presuppositions, Mill formulated 1) an institutional theory of the formation of human and non-human wealth and 2) an even more institutional theory of distribution demonstrating how the aforementioned institutions malignantly skew the distribution of income to the advantage of the propertied classes and to the extreme disadvantage of the working class. As a social economist, Mill recommended institutional reforms designed to eradicate the poverty of the working class.     

中国养活自己能力的长期预测:技术和政策分析

中国拥有世界五分之一强的人口 ,收入又在迅速增长。因此 ,国际上很自然地会考虑或推测她在今后的几十年是否有能力养活自己。中国的人口预计将从 2 0 0 0年的 1 2 8亿增长到 2 0 2 0年的 1 4 6亿 ,和 2 0 3 0年的 1 4 9亿。与此同时 ,人均收入的增长将导致对家畜和鱼类产品更大的需求 ,因而对饲料的需求也将有很大的增长     

Toward a Phylogenetic Reconstruction of Organizational Life

Synopsis Classification is an important activity that facilitates theory development in many academic disciplines. Scholars in fields such as organizational science, management science and economics and have long recognized that classification offers an approach for ordering and understanding the diversity of organizational taxa (groups of one or more similar organizational entities). However, even the most prominent organizational classifications have limited utility, as they tend to be shaped by a specific research bias, inadequate units of analysis and a standard neoclassical economic view that does not naturally accommodate the disequilibrium dynamics of modern competition. The result is a relatively large number of individual and unconnected organizational classifications, which tend to ignore the processes of change responsible for organizational diversity. Collectively they fail to provide any sort of universal system for ordering, compiling and presenting knowledge on organizational diversity. This paper has two purposes. First, it reviews the general status of the major theoretical approaches to biological and organizational classification and compares the methods and resulting classifications derived from each approach. Definitions of key terms and a discussion on the three principal schools of biological classification (evolutionary systematics, phenetics and cladistics) are included in this review. Second, this paper aims to encourage critical thinking and debate about the use of the cladistic classification approach for inferring and representing the historical relationships underpinning organizational diversity. This involves examining the feasibility of applying the logic of common ancestry to populations of organizations. Consequently, this paper is exploratory and preparatory in style, with illustrations and assertions concerning the study and classification of organizational diversity.     

Information infrastructure: Who builds broadband networks?

This paper examines the essential difference between the U.S. and Japan, when one considers information infrastructure. There are seven perception gaps between the U.S. and Japan concerning Information Infrastructure policies. These gaps must be understood in order to compare the countries' governmental policies in this area. In looking at the present circumstances, the essential question to answer concerns who is to build, own and operate the network(s) of the infrastructure. Liberalization is certain to be a central factor in the ongoing telecommunications debates. Now that customers have had a taste of the liberalized market-place, the movement toward more open markets will be difficult to stop. When considering options, it is necessary to pay close attention to standardized network access and the increasingly important role software plays. These issues are causing us to take a new approach to the traditional role played by regulators. They also force a closer look at the appropriate structure of utility companies. This paper addresses the above issues in hopes of stimulating dialog on the new telecommunications infrastructure paradigm.     

海岛地区产业演替及资源基础分析--以舟山群岛为例

改革开放以来,舟山市产业构成发生了显著变化,其经济发展过程可以划分为三个阶段。1992年前,是以产业结构渔业占绝对地位的单一结构阶段;1993—1998年,以旅游业为主的第三产业快速发展阶段;上世纪末以来,又进入了新一轮的经济发展时期,即工业产值比重快速增加阶段。根据海岛的自然资源基础和特点,在新世纪的经济发展过程中,舟山市应定位为生态型的港口旅游城市。以港口及临港工业为主导,以海岛旅游和海洋经济为特色,大力发展第二产业和第三产业。海岛地区的主导产业应体现海岛资源优势及区位优势,以集群性环保型产业为主。同时由于海岛地区淡水资源缺乏,主导产业也应着重选择低耗水型产业。     

风险视角下企业治理结构和研发创新——基于委托代理模型的研究

本文基于委托代理模型,从风险的视角研究企业治理结构对研发创新能力的影响。本文构建了一个包含创新活动的委托代理模型进行理论分析,利用动态DEA 模型测算创新能力,并使用2015-2018年我国上市制造业企业数据进行实证检验。实证部分检验了理论结论:委托代理问题不利于企业提升研发创新能力,且客观风险和主观风险厌恶会加剧该负面影响。基于此,本文认为上市企业应根据企业自身研发活动特点有针对性地改善企业治理结构,提出了适当延长代理人任期、推动股权激励计划、提升代理人的风险承担能力等建议。     

生物群落结构原型的仿生学模拟

模拟生命系统管理规律的科学即管理仿生学,是知识时代仿生学研究的新领域与前沿.基于模拟生物群落结构规律的研究目的,采用仿生学模拟的研究方法,以生物群落结构为原型,建立了仿生群落结构模型.结论为:垂直结构、水平结构、时间结构与交错区结构是支持生物群落生命活动的结构规律,以该规律为原型,推理建立了仿生分层结构、仿生优化结构、仿生动态结构与仿生相邻结构,四种仿生结构分别侧重于管理资源的分层管理、局部优化管理、动态过程管理、相邻关系管理,该模型为建立类似生物群落的人造管理系统即仿生群落管理系统提供了仿生结构模型.可以预测,该模型具有广泛的应用价值,能够推动管理仿生学的发展.