The impact of the antecedents and consequences of job burnout on junior accountants' turnover intentions: a structural equation modelling approach

This paper examines the impact of the antecedents and consequences of job burnout on junior accountants' turnover intentions. A questionnaire was completed by 368 junior accountants working in public accounting firms. Our results suggest that role ambiguity, role conflict and job‐related tension are important antecedents for job burnout. Role ambiguity and role conflict initially influence employees' perceived levels of job‐related tension, and job‐related tension is associated to job burnout, which, in turn, decreases employees' levels of job satisfaction and organisational commitment. Dissatisfied and uncommitted employees are more likely to seek alternative employment.     

THE PERSONALITY,JOB SATISFACTION AND TURNOVER INTENTIONS OF AFRICAN-AMERICAN MALE AND FEMALE ACCOUNTANTS: AN EXAMINATION OF THE HUMAN CAPITAL AND STRUCTURAL/CLASS THEORIES

The American Institute of Certified Public Accountants has made minority recruitment a major goal. Minorities, and especially African-Americans, have not been entering the accounting profession in proportion to their numbers in either the general population or the population of college graduates. Two competing explanations have been advanced that attempt to explain this failure@8ihuman capital theory, and structural/class theory. This paper reports on the results of a survey of a sample of 445 African-American accountants that attempts to test the validity of these two theories by assessing the respondents' personality characteristics, job satisfaction and turnover intentions. The distribution of personality type for the sample of African-American accountants was found to be similar to the results of a previous study conducted on groups of Anglos and Hispanics. Additionally, the job satisfaction and turnover intention results for the sample were found to be similar to those reported in previous studies. As a result, the findings fail to support the human capital theory, and implicitly lend support to the structural/class theory. Finally, anecdotal evidence from the respondents in two open-ended questions was examined. It indicated that African-American accountants' failure to advance in the profession was perceived to be attributed to a less than total commitment to diversity and the existence of glass ceilings in many organizations.     

Estimation error in the average correlation of security returns and shrinkage estimation of covariance and correlation matrices

The correlation matrix of security returns is an important input component for mean–variance portfolio analysis. This study uses the average of sample correlations to estimate the correlation matrix and derives an expression of its estimation error in terms of sampling variance. This study then considers the impact of such estimation error on shrinkage estimation, where a weighted average is sought between the sample covariance matrix and an average correlation target, and between the sample correlation matrix and the target. An illustrative example using monthly returns of the current Dow Jones stocks is provided.     

The Tax Knowledge of South African Trainee Accountants: A Survey of the Perceptions of Training Officers in Public Practice

This empirically-based, exploratory study outlines the framework of chartered accountants' tax education and training in South Africa and focuses on training officers' perceptions of the existing tax knowledge of trainee accountants when entering into a training contract after completing their university qualification. The study identified the respondents' satisfaction with the performance by ‘entry-level’ trainee accountants of their duties. The results indicated that, although the educational background of trainee accountants was for the most part adequate, these trainee accountants were not sufficiently able to perform their duties when entering into training. The implication of this study is that the syllabus setters and educators should review the practicality of the current tax syllabi's content for the education and training of aspirant chartered accountants in South Africa.     

Perceived uncertainty and job satisfaction in the accounting environment

Perceived environmental uncertainty was hypothesized to impact the level of job satisfaction. Using a sample of staff accountants from two public accounting firms, statistically significant results were obtained indicating that as the level of perceived uncertainty increased the level of job satisfaction decreased.     

Is it Shameful to be an Accountant? GenMe Perception(s) of Accountants' Ethics

The function that accountants fulfil in the economic system is dependent on their ability to maintain the perception of high ethical standards. Building on the idea that birth cohorts, otherwise known as generations, are a useful proxy for the socio‐cultural environment of different time periods, we focus on the so‐called ‘GenMe’, that is, students and young workers born in the 1980s and 1990s. In particular, combining the accounting and business ethics literature, the purpose of our paper is to contribute to an increased awareness of the GenMe perceptions of accountants, with special attention given to ethical aspects. We believe that the perceptions of this age group are particularly crucial for the future of the accounting profession as it is these young people who will either become professional accountants or the accountants' future clients. Using an extensive database of 1,794 questionnaires, results show that the impression of the accountant as a corrupt professional is not dominant among GenMe and seem to suggest the existence of a multifaceted perception of accountants' ethics. Specifically, the factors that contribute to influencing GenMe perceptions of accountants' ethics are level of education, having attended an accounting course at high school level, gender, and belonging to the accounting profession. Finally, our study indicates that there is room for improving public perceptions of accountants' ethics through university courses in ethics, continuing education programs, and focused communication strategies by accounting firms and professional bodies.     

Organisational Factors and Dimensions of Satisfaction:A Comparative Study of Accountants in Australia and the US

This paper compares perceptions of organisational characteristics and their relationship to job satisfaction dimensions of US and Australian accountants. Data were collected from accountants in an international accounting firm on perceptions of job satisfaction dimensions, autonomy, feedback on performance and access to job-related information. Given the cultural similarities of the two countries and the use of a single firm, differences were not expected. Results indicated that accountants in the two countries had similar perceptions of the organisational variables and similar levels of satisfaction. However, there were extensive differences in how the organisational variables related to the satisfaction dimensions.     

How Management Accountants' Cognitive Style and Role Involvement Combine to Affect the Effort Devoted to Initiating Change

This study examines how management accountants' cognitive style combines with their role involvement to affect not only the level of effort they devote to initiating change in their management accounting practices, but also how radical those changes are. While management accountants' cognitive style is likely to be an important indicator of the level of effort devoted to initiating change, the role they occupy in the organization (described in terms of role involvement) is also likely to be important as a means through which their efforts can be facilitated. The results from a survey of management accountants indicate that cognitive style had a positive but not significant direct effect on the level of effort management accountants devote to initiating change but, as hypothesized, there was a significant indirect effect via the mediating variable of role involvement. Moreover, this indirect relationship was more significant for radical changes than non‐radical changes.     

Job perceptions and turnover behavior of tenure-track accounting educators

This paper compares the job-related need fulfillment of academic accountants in 1994 with that reported nearly a quarter of a century earlier by Carpenter and Strawser (1971. A study of the job satisfaction of academic accountants. The Accounting Review (July), 46, 509-518). We also investigate whether job dissonance (dissatisfaction resulting from unmet needs) foreshadowed turnover of faculty respondents during the 2-year period following our survey. Results suggest that fulfillment for most job-related needs was lower for 1994 accounting educators than for their 1970 counterparts. Within the 1994 sample, certain perceptual differences were attributed to both race (black versus non-black) and gender. Regardless of demographics, however, reported job dissonance in 1994 was strongly associated with subsequent job turnover, particularly among assistant professors. Taking steps to reduce or eliminate job dissonance is arguably more important in today's environment than in 1994. Accounting faculty members today enjoy a greater number of opportunities and thus can more readily remove themselves from situations that create perceived job dissonance.     

Job perceptions and turnover behavior of tenure-track accounting educators

This paper compares the job-related need fulfillment of academic accountants in 1994 with that reported nearly a quarter of a century earlier by Carpenter and Strawser (1971. A study of the job satisfaction of academic accountants. The Accounting Review (July), 46, 509-518). We also investigate whether job dissonance (dissatisfaction resulting from unmet needs) foreshadowed turnover of faculty respondents during the 2-year period following our survey. Results suggest that fulfillment for most job-related needs was lower for 1994 accounting educators than for their 1970 counterparts. Within the 1994 sample, certain perceptual differences were attributed to both race (black versus non-black) and gender. Regardless of demographics, however, reported job dissonance in 1994 was strongly associated with subsequent job turnover, particularly among assistant professors. Taking steps to reduce or eliminate job dissonance is arguably more important in today's environment than in 1994. Accounting faculty members today enjoy a greater number of opportunities and thus can more readily remove themselves from situations that create perceived job dissonance.     

Behavioral effects of fairness in performance measurement and evaluation systems: Empirical evidence from France

The measurement and evaluation of employee performance are crucial aspects of the management accounting system because of their effects on employee motivation. It is therefore important for management accountants to understand how such effects occur. Fairness may be a key explanatory factor. This study proposes that the effects of the fairness of employee performance measurement and evaluation procedures on employee job satisfaction and organizational commitment are indirect. The results, based on a sample of 60 French managers, support these expectations. For the relationship between procedural fairness and job satisfaction, the effects are indirect through trust and fairness of outcomes. For the relationship between procedural fairness and organizational commitment, the effects are indirect through fairness of outcome, trust and job satisfaction. The results also indicate that affective effects through trust and satisfaction are substantially stronger than that through fairness of outcome. Fair performance evaluation procedures therefore do more than the mere provision of equitable outcomes among French managers.     

The Impact of Sampling Errors on the Choice of Portfolio Efficiency Analysis Rules with Borrowing and Lending of a Riskless Asset

This paper evaluates the impact of sampling errors on portfolio decisions using mean-variance and stochastic dominance rules where riskless borrowing and lending opportunities exist. The paper establishes criteria for comparing the alternative decision rules (for example, mean variance versus stochastic dominance) according to their effectiveness and the cost (in sampling error terms). Normal distributions are simulated using various assumed means, standard deviations, correlations, and sample sizes. These simulations enable one to evaluate the impact of sampling errors on the potential effectiveness of the empirical stochastic dominance and mean variance rules that include borrowing and lending of a riskless asset.     

Accountants as layoff survivors: A research note

The beginning of the 21st century was witness to a wave of global forces and economic shocks that threatened the job security of accountants. Events such as the bursting of the stock market bubble, outsourcing, restructurings, and 9/11 created a dramatic rise in layoffs of white-collar workers. Drawing from theoretical and empirical research in the management and psychology literatures, the current study employed a field survey in testing a comprehensive model of the relationship among layoff survivors’ perceptions, psychological states, attitudes, and intentions. Our sample consisted of 125 accountants who had survived recent workforce reductions at a United States aircraft manufacturer in the wake of reduced demand following 9/11. The results of our structural equation analyses indicated that accounting survivors’ perceptions of procedural and interactional organizational justice affected their post-layoff stress and job insecurity, which in turn directly and indirectly influenced job satisfaction, affective commitment, and intent to turnover.     

Management accounting information and the needs of managers: Perceptions of managers and accountants compared

The study builds on prior research on information user perceptions and the roles of management accountants. Perceptions of management accountants and managers in the same organisations regarding information supplied by the management accounting function were compared and differences highlighted. Perceptions of managers were also sought regarding desired changes in the information supplied and desired future roles of management accountants.Consistent with prior literature in MIS and accounting, the findings showed evidence of preparer–user perception gaps. Major contributors to those perception gaps were identified as an imbalance between technical and organisational validity, functional differentiation and an inherent tension between the simultaneous requirements of independence and involvement. Managers' views of desired future roles for management accountants provided consistent indicators as to how those gaps can be narrowed. The study also exposes inaccuracies in management accountants' perceptions and sets out implications for the design and reporting of future research.     

An empirical examination of stress in public accounting

This paper presents the results of an investigation of stress in public accounting, using a national sample of certified public accountants. The relationship between a set of predictor variables (organizational stressors and work/home conflict) and a set of criterion variables (job-related tension, job dissatisfaction, and propensity to leave public accounting) was analyzed using canonical correlation analysis. Job-related tension was associated with heavy work demands; job dissatisfaction and intension to leave were associated with slow career progress, unfulfilling jobs, and unclear job objectives.     

The Effect of the Introduction of GST on Accountants' Job Satisfaction and Burnout

The introduction of the goods and services tax in Australia saw a fundamental shift in the working conditions and type of work performed by public accounting practitioners. This paper explores the impact of the introduction of GST on working conditions, job satisfaction and burnout, using data from a survey of 71 public accountants. The study finds that the introduction of the GST has caused accountants' burnout levels to increase while job satisfaction remains unchanged. An unexpected finding is that accountants' propensity to leave the profession has dramatically increased as a result of the introduction of the GST     

Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction

This paper provides a meta-analysis of the generalizations in the relationships between the antecedents and consequents of satisfaction with online banking services. In total, 118 observations were analysed, with a sample of 49,607 respondents in 39 published articles from studies indexed in ten databases (Jstor, Emerald, PsycINFO, Taylor & Francis, Elsevier Science Direct, Scopus, ProQuest, SciELO, Google Scholar and EBSCO). Specifically, for the data analysis, we used the correlation coefficient r (plus χ², f test, t test, z test and β values). The results showed that constructs related to uncertainty, as evoked by online devices, system performance, quality of device content and online banking device structures, are significant and positive antecedents of consumer satisfaction. We also found that satisfaction with online banking services promotes trust and loyalty. Finally, we also detected that the relationship between reliability, satisfaction and service quality is stronger among Western banking consumers.     

The effect of performance feedback on prior budgetary participative research using survey methodology: An empirical study

Prior research examining the relation between budgetary participation and job performance explicitly or implicitly posits budgetary participation and intervening variables such as role ambiguity, motivation, job satisfaction, and job-relevant information as independent variables; job performance as the dependent variable. However, these studies are often based on correlated data in which the direction of causation is unknown. This paper uses attribution theory to examine whether job performance affects perceptions of budgetary participation and/or intervening variables (e.g. role ambiguity). Using a laboratory experiment and multivariate analysis of variance (MANOVA), the findings of this study show that knowledge of performance, obtained through performance evaluations and/or external cues, affects individuals’ perceptions regarding budgetary participation, job satisfaction, role ambiguity, motivation, and job-relevant information. The results of the study may undermine correlations between self-reported data on individual characteristics (e.g. motivation) and performance data, as well as correlations between self-reported data on organizational variables (e.g. budgetary participation) and performance data. The study provides suggestions how researchers could overcome problems associated with causal directions in future budget participation studies that link self-reported individual and organizational characteristics to job performance.     

Supervisory Factors Affecting Job Satisfaction in Public Accounting Firms

This paper reports the results of a survey of 350 junior-level accountants working at public accounting firms in Australia. The survey obtained information on their perceptions of the extent to which the supervisory actions recommended in the Accounting Education Change Commission's (AECC)Issues Statement No. 4 were applied in their organisations. We test whether these supervisory actions have an effect on their job satisfaction. The results indicate that each of the three major elements of supervisory actions recommended by the AECC - leadership and mentoring, working conditions and assignments -are significantly associated with overall job satisfaction.