Can community-based tourism contribute to sustainable development? Evidence from residents’ perceptions of the sustainability

In this paper, the research gaps in sustainable tourism development were addressed by examining residents' perceptions of the sustainability of community-based tourism based on tourism area life cycle theory. The survey questionnaire was distributed to the residents of six Taiwanese communities, and it was designed to determine the residents' perceptions of the economic, socio-cultural, environmental, and life satisfaction sustainability of tourism. In total, 849 usable questionnaires were collected. The analytical results further elucidated the sustainability of nature-based tourism and suggested that the economic, socio-cultural, and environmental sustainability varied significantly in the consolidation, development, and involvement stages of community-based tourism development. The four dimensions of sustainability were evaluated according to the pre- and post-development perceptions of tourism sustainability, and significantly different results were obtained. The study concludes that the residents’ perceptions differed across the developmental stages; thus, managers should consider the development opportunities and adopt appropriate strategies across different development stages.     

Resilience and sustainability: a complementary relationship? Towards a practical conceptual model for the sustainability–resilience nexus in tourism

“Sustainability” has endured as an important concept for tourism scholars, and volumes have been written about how to achieve this holy grail of the tourism industry. Sustainable tourism destinations are often promoted as the ethical choice for discerning travellers, with some marketers taking full advantage of the widely acknowledged ambiguities implicit in the term. More recently “resilience” has generated appeal in the academic tourism literature as a term that might capture core aspects of sustainability, while acknowledging the considerable influences that multiple contexts have on the capacity of communities to adapt and ultimately sustain their tourism enterprises. The resilience concept encompasses an inclusive and integrative “social ecological systems” approach which gives it a firm interdisciplinary underpinning in its application in tourism. While in a tourism context sustainability and resilience are kindred terms, relatively little scholarly effort has been committed to a critical treatment of these concepts. Addressing this deficiency, we present a conceptual model to discuss the relationship between sustainability and resilience in tourism. Drawing on examples from New Zealand's nature-based tourism sector, this conceptual paper explores the insights that a critical treatment of the sustainability–resilience nexus might offer both academics and practitioners in the field of tourism studies.     

Undergraduate students’ perceptions of the importance of English in the tourism and hospitality industry

Educators commonly promote English as beneficial to future employability, but students’ perceptions of the importance of English in the tourism and hospitality industry are often not considered. It is important that students’ perceptions are examined as gaining better insights could allow more positive attitudes to both English and the industry being fostered. This study investigated the perceptions of students (n = 71) enrolled at a university in Japan and found no statistically significant differences based on gender, country of origin, year of study, work experience, or future work intentions. However, it was indicated that communicative competence, confidence, English listening, and English speaking were the factors perceived to be most important by the students. Consequently, it is suggested that tourism and hospitality courses should incorporate components that focus mainly on these skills, but not to the detriment of English reading and writing, which were also perceived as important.     

Sustainable tourism development and residents’ perceptions in World Heritage Site destinations

Set in Malaysia’s Lenggong Valley World Heritage Site (WHS), this paper uses stakeholder theory to explore the heterogeneity of positive and negative perceptions among residents and their effects on residents’ support for and participation in sustainable tourism development. Data from 221 completed questionnaire surveys revealed heterogeneous negative perceptions across residents’ age, level of education and economic involvement in tourism. Moreover, residents’ positive perceptions had a positive effect on their support for and participation in tourism development. This study contributes to the resident perception literature by using stakeholder theory to conceptualise the heterogeneity of residents’ perceptions and by examining the effects of those perceptions on their support for and participation in tourism development in a rural WHS destination in the developing world. Furthermore, the findings of this study have practical implications for local authorities aiming to improve residents’ support and participation in tourism planning for sustaining tourism development.     

Residents' perceptions of tourism development in Benalmádena (Spain)

This study examines the residents' perceptions of the impact of tourism in Benalmádena and the profiles of the residents according to socio-demographic characteristics. A questionnaire assessed how these characteristics influence the residents' perceptions towards the environment, economy, and socio-cultural aspects. The survey was administered to a stratified sample of 770 residents in Benalmádena. Results show a significant effect of socio-demographic variables on perception of tourism impact. The educational background, place of birth and how long respondents had been living in the community explain a significant amount of the variance in overall attitudes. Interaction analyses revealed that place of birth moderated the relationship between the tourism dimensions and the years of residence. For instance, the respondents with less than five years of residence showed more positive attitude towards the impact of tourism. We offer a profile of these residents according to their perceptions of the impact of tourism in their community.     

Role of tourism in connecting Taiwan and China: Assessing tourists' perceptions of the Kinmen–Xiamen links

For a broad understanding of tourism across the Taiwan Strait, this paper previously draws on an overview of tourism and the evolutionary process of “Mini Three Links” policy between Kinmen (of Taiwan) and Xiamen (of China). Further, using empirical testing, the paper assesses the perceptions of Kinmen tourists towards China. The results reveal the fact that low-politics activity or people-to-people contacts can be an effective force to reduce tension. The finding of the paper also indicates that as long as tourism across the Taiwan Strait continues to grow, the relationship between Kinmen and Xiamen can therefore be normalized and promoted.     

Social mediation in remote developing world tourism locations – the significance of social ties between local guides and host communities in sustainable tourism development

This article discusses the role of the local, or regional, guide as a social mediator between a host society and tourists, as a means of sustainable tourism development in developing world locations. The debate illustrates how previous studies have neglected this social aspect of mediation by tourist guides and partly absorbed it into the concept of cultural mediation. Empirical illustrations are offered from the context of small tourist group visitations to local villages in rural areas of Madagascar, where collective social norms still play an important role. A qualitative approach based on personal interviews with guides and on field trip experience and observation is employed. Empirical findings indicate that the inclination of the host society to welcome accompanied tourists is facilitated by the capacity of local guides to develop relatively strong social ties with the host society. It is suggested that the increased use of local guides with good social relationships with the local communities as against the mere employment of non-local accompanying guides working for centrally located tour operators can enrich the mutual experience quality in the encounter between visitors and hosts and support local sustainable development by enhanced local involvement. Implications for sustainable tourism practice are discussed.     

Industry professionals’ perceptions of sustainability in meeting and event education

ABSTRACT

The size of the Meetings, Incentives, Conferences, and Events/Exhibitions (MICE) industry, and its popularity as a career choice are growing, along with the number of MICE college programs. Although the industry has begun to recognize its impact on sustainability, and is increasing efforts to improve sustainability-related practices, there is a lack of research on MICE education about sustainability. This study examines MICE professionals’ perceptions about sustainability in meeting and event education in order to help MICE educators equip students with the knowledge that is pertinent to their future. In-depth interviews with 10 MICE professionals show that they think students should learn about sustainability not only as a general concept but also as a business case for meeting and events. Measuring and tracking impacts were also important. The interviewees had mixed views about the industry’s current sustainability practices. Several practical recommendations for MICE educators, and future research topics are discussed.     

An integrative framework for sustainability evaluation in tourism: applying the framework to tourism product development in Finnish Lapland

The adoption of sustainable practices has become widespread in tourism and has led to the proliferation of sustainability evaluation tools. They focus mainly on measuring outcomes, making scientific expertise an essential part of evaluations. This study argues that involving stakeholders throughout the evaluation process is essential if evaluation is to play a role in promoting the necessary understanding of sustainability to address the ecological and social concerns within a tourism setting. Drawing upon multi-stakeholder thinking, ethics, the Bellagio Principles and action research, this paper introduces a theoretical and methodological framework for engaging tourism organisations in collaboration with stakeholders in planning and implementing sustainability evaluations. The application of the framework is illustrated using a study of tourism product development, involving a group of eight craft-based entrepreneurs and their stakeholders in Finnish Lapland. A focus is placed on using ethical theories to promote dialogue and critical reflection and to expose the plurality of moral orientations behind the multiple views of sustainable tourism. Through discourse analysis, four moral discourses, ethical egoism, utilitarianism, deontology and virtue ethics, are constructed and examined. The paper shows how each influences the various ways in which stakeholders perceive sustainable tourism and the practical outcomes of the process.     

Responses to COVID-19: The role of performance in the relationship between small hospitality enterprises’ resilience and sustainable tourism development

Tourism is one of the hardest-hit industries by the global pandemic of Novel Coronavirus (COVID-19). Small tourism enterprises have been heavily affected and have had difficulty in business recovery. This research is an early attempt to explore the direct impact of small hospitality enterprises’ resilience on sustainable tourism development as well as indirect impact through performance. A pre-tested questionnaire survey was self-administered to owner-managers of small hospitality enterprises in Greater Cairo, Egypt. The results of structural equation modeling (SEM) using AMOS showed a positive, direct, and significant impact of resilience (planned and adaptive) on sustainable tourism development and indirect influence through performance. The results of the multi-group analysis showed that enterprise type has a significant effect on the results, where restaurant owner-managers expressed more resilience than their hotel counterparts. Several theoretical (for scholars) and practical implications for tourism policy-makers and owner-managers have been discussed and elaborated.     

Drivers and consequences of sustainability committee existence? Evidence from the hospitality and tourism industry

This study's objective is twofold: (1) to investigate whether board characteristics predict the existence of a sustainability committee, and (2) to examine whether the establishment of sustainability committees stimulates sustainability reporting, external assurance, and the adoption of the Global Reporting Initiative (GRI) framework in hospitality and tourism (H&T) firms. For this purpose, the data was derived from the Thomson Reuters Eikon database for publicly traded H&T firms from 2013 to 2018. The results indicate that while board size is a significant predictor of sustainability committee establishment, female and independent directors are not. Furthermore, the H&T firms with a sustainability committee are more likely to issue a sustainability report, to get an independent assurance statement on sustainability reporting, and to follow GRI guidelines in configuring sustainability report content and structure. Overall, the results suggest important implications to help H&T firms achieve sustainable goals and to design their boards accordingly.     

Does living in the vicinity of heritage tourism sites influence residents’ perceptions and attitudes?

Abstract

This study investigates whether the perceptions and attitudes of residents living within the vicinity of heritage tourism sites differ from those living further afield. It examines residents’ attitudes toward tourism development; community attachment; environment and culture attitudes; economic gain; and involvement, alongside the moderating role of distance from heritage tourism sites. In doing so, it investigates how the aforementioned factors influence residents’ perceptions of tourism development in their city. Data was collected from inhabitants of Kashan and Tabriz, two historic cities couched within Iran’s growing heritage tourism sector, and analyzed using partial least squares - structural equation modeling. The findings demonstrate significant differences between the perceptions of tourism impacts, economic gain, environmental and cultural attitudes, and involvement between residents living within the vicinity of heritage tourism sites and those living further afield. However, these findings contradicted the hypotheses; identifying higher positive perceptions, environmental and cultural attitudes, economic gain, and involvement for residents living far from heritage tourism sites. Further, the findings did not support the moderating role of distance for the effects of influencing factors on residents’ perceptions. Therefore, this study proffers significant theoretical contributions and practical implications with regards to developing sustainable tourism in Iran.     

Economic and social yield of investing in hiking tourism: the case of Berguedà, Spain

ABSTRACT

Nature-based tourism is on the rise around the world. This article employs a cost–benefit analysis methodology to contribute to knowledge in this area by estimating both the economic impacts and the social costs and benefits of investing in hiking tourism. It includes tangible and non-tangible impacts, such as health benefits and CO₂ emissions. Using data collected between March 15 2014 and March 14 2015, results show a positive return from every Euro invested in hiking tourism. A single figure of net returns to society enables policymakers to assess the social value of the investment itself and can help citizens’ rational choice regarding whether to encourage or resist additional tourism development.     

“Managed evils” of hedonistic tourism in the Maldives: Islamic social representations and their mediation of local social exchange

This paper explores resident attitudes toward tourism development in the Maldives. Findings from 50 semi-structured interviews and 200 household surveys collected in two island communities provide insights into the reconciliation of deeply held Islamic social representations with proximate hedonistic tourism. In the less tourism-affiliated island, religious affinity and social exchange were central as to how residents viewed tourism as an ‘evil’ from which their community should be insulated. In the more tourism-affiliated case, social exchange and social representations influenced how tourism is rationalised as a ‘managed evil’.     

Residents’ quality of life and attitudes toward tourism development in China

The purpose of this study is to explore the influence of quality of life (QOL) and residential status on resident attitudes toward further tourism development. The measurement of tourism and quality of life (TQOL) is modified. Using a sample of 562 residents from Shenzhen OCT community of China, this study has identified six TQOL domains and examines the effects of each TQOL domains based on the residential status and residents' attitudes in supporting further tourism development. The results reveal that the positive supporting attitudes of residents depends on the selected TQOL domains, especially on non-material improvements of TQOL. Tenants and dormitory residents have more positive attitudes than those house owners. This study also identifies four resident clusters with different attitudes and it is found that the residents’ attitudes of tourism development depend on whether they perceive the community as a place for earning a living or a place to live.     

A triple lens measurement of host–guest perceptions for sustainable gaze in tourism

This paper investigates perception of self and others by hosts and guests, which may be critical for sustainability of a destination receiving tourists with different cultural backgrounds. Specifically, the study investigates self-perception of hosts and reciprocal perception between hosts and guests on several service personnel characteristics using importance and performance analysis. Thus, a triple lens of hosts’ evaluation of self, hosts’ evaluation of the guests, and hosts’ evaluation by the guests is involved in a multi-cultural tourism experience context. Results report differences between the lenses, hosts’ self-evaluation being harsher than guests’ evaluation of hosts. Suggestions are provided for destination marketing and management organizations to design effective tourism experiences for both hosts and guests for a more sustainable gaze between hosts and guests.     

Opportunities and challenges in the contribution of wine routes to wine tourism in Italy – A stakeholders' perspective of development

Wine tourism in Italy, the largest wine producing country in the world, has achieved outstanding performance over recent years. However, various institutional, managerial, and professional delays in the field impede Italy from developing its full potential as a wine tourism destination, most likely because of the still unsatisfactory engagement of all possible stakeholders. A recent step forward has been the specific amendment regarding wine tourism provided by the 2018 Budget Law, anticipating regulatory norms for the sector. In this scenario, Italian wine routes, established by Law No. 268/1999 and consolidated by the law on vines and wine (Law No. 238/2016), should play a key role in the governance and management of the local wine tourism industry. However, the state of the industry presents opportunities and (above all) challenges. Our research contributes to exploring this scenario, providing evidence from the field and potential guidelines for development through territorial stakeholders' engagement.     

Urban residents’ place-based perceptions and attitudes toward tourism development: a comparison between the United States and China

This study aims to examine whether any cultural difference exists on the influence of residents’ place-based perceptions on perceived tourism impacts and support for tourism. A survey was distributed to urban residents in China and the United States. Structural equation modeling results show that self-esteem and self-efficacy were two important factors that influence residents’ attitude to tourism impacts in both contexts. Distinctiveness was only observed as influential in the China study, while continuity was not evident in either culture. Results imply the need for destination marketers to use various strategies to reach the target market.     

Conflict and agreement in stakeholder attitudes: residents’ and hotel managers’ views of tourism impacts and forest-related tourism development

This paper probes differences in attitudes toward tourism impacts between two leading stakeholder groups in tourism, local residents and the managers of tourism facilities. It uses case study surveys of residents and managers in Belek, Antalya, Turkey. Differences in attitudes across seven main areas are investigated, including the positive and negative economic outcomes of tourism; positive and negative sociocultural impacts; negative environmental impacts; views on further tourism development, and benefits and problems related to forested land close to destinations. The results reveal that some attitudes are held in common – especially positive attitudes including tourism's benefits in creating jobs and income. Differences were mostly observed not in the direction but in the strength of opinion. The most significant differences were found in managers' beliefs that tourism's environmental and social impacts were few, while residents were extremely negative about those impacts. Differences of attitudes on the future use of forestland headed the list of all differences between managers and residents. Divergent loyalties were revealed. Managers supported their business and employers; local people supported their local area. The need for further research, including the role of perhaps distant “moral stakeholders”, and for more comprehensive understanding, and more sustainable outcomes, are highlighted.     

An examination of students’ perceptions for guest speakers in hospitality and tourism programs

The current study aimed to identify students’ perceptions about guest speakers in hospitality and tourism programs. A total of 222 participants were surveyed at a large, public university in southwestern United States. The mean scores of 10 attributes were plotted on an importance-performance analysis grid to illustrate each attribute of one guest speaker’s lecture. The findings showed a discrepancy between the students’ perceived importance and the performance level. The results indicate that students expect that guest speakers not only provide industry-specific knowledge and current issues but also deliver them appropriately. Therefore, guest speakers should realize that students are eager to learn about strategies for career success and current issues in order to stimulate their interest. These findings provide meaningful information for guest speakers on how to improve their effectiveness because students’ reflection and ideas about guest speakers help faculty members better utilize guest speakers and develop curriculums and programs, which ultimately will benefit students in their learning.