The Penn Staie/USA Today Restaurant Service Survey or (un)Forkedible Frequencies

Abstract

In October 1996, a survey developed at Penn State University ran in USA Today. The 14-question study asked USA Today readers, “How does restaurant service fare?” Nearly 6,000 responses, from around the globe, have provided rich data for exploratory research.

The purpose of this paper is threefold:

1. to give the frequencies for the responses to the 14 questions;

2. to publish initial findings and points of interest;

3. to share ideas for further research.

This survey does not purport to be without statistical fault. The authors recognize that the USA Today readership is not a random sample of the U.S. population. What this study shows is a snapshot of USA Today readers' feelings about hospitality service. That aside, there are several reasons to pay attention to what these diners tell us.     

Managing Knowledge in Tourism Planning

SUMMARY

This paper explores the theme of strategic planning in a State Tourism Organization (STO) from a knowledge management perspective. It highlights the value of knowledge in strategy making and the importance of an organisation's knowledge management agenda in facilitating a strategic planning process. In particular, it considers the capability of an STO to implement knowledge management as the key to a successful strategic planning exercise. In order to develop greater insight into the factors that impact on planning competence, the key aim of this paper is to develop a framework on which the capability of a STO to implement a knowledge-based agenda in strategic planning can be assessed. Research on knowledge management in the field of tourism is limited and there is little practical account of the application of knowledge management principles in tourism planning. Further, there is no apparent tool or instrument that allows for the assessment of an STO's capability to implement knowledge management in planning initiatives. Based on a literature review, a three-point framework of assessment is developed. The three elements of the framework are identified as:

1. Integration of knowledge management objectives with strategic imperatives;

2. A planning approach that balances top-down (outcome focused) with bottom-up (process focused) planning processes; and

3. Organisational capacity, including leadership, people and culture, process, technology, content and continuous improvement.

The framework is tested through application to a practical case study-a planning initiative undertaken by a leading tourism STO in Australia. The results demonstrate that the framework is a useful means to evaluate organisational capability in knowledge-led strategic planning exercises and would be of practical value as a point of reference for future knowledge- based strategic planning projects.     

The Family Farm Business? Insights into Family,Business and Ownership Dimensions of Open‐Farms

Abstract

Research into tourism and hospitality businesses, because of its breadth of scope, has been unable to provide specific insights into visitor attraction businesses. On the contrary, visitor attraction research, while defining ownership as an important variable, has yet to explore the motivations or characteristics of small business owners. Gersick et al.’s (1997 Gersick, K., Davis, J., Hampton, M. and Lansberg, I. 1997. Generation to Generation: Life Cycles of Family Business, Boston: Harvard Business School Press.  [Google Scholar]) family business development model, devised around the three axes of family, business and ownership, was used to examine the population of open‐farm businesses in Northern Ireland. Following a general survey of 12 farm attractions, detailed interviews were conducted with owners of seven open‐farm attractions. The findings indicated that there was a wide degree of variation in terms of the scale and success of open‐farms. In terms of the family and business axes they shared many similarities with other small family tourism businesses such as rural location, the provision of a multi‐product experience and a strong emphasis on lifestyle needs. However, the involvement of children from an early age is unique to the family dimension and integral to the finding that lifestyle issues took precedence over business growth. The model also emphasised a generational progression in terms of ownership control that was not as relevant to these businesses where succession is generally not a consideration. Open‐farms operate on a pragmatic basis and in addition to family needs, various factors such as insurance, increasing costs, the need to re‐invest and update the product are currently affecting their competitiveness in the marketplace. A revised model of family business development is proposed reflecting these differences.     

Towards an understanding of fathers’ involvement in children’s sporting activities as racial fathering practices

ABSTRACT

This research note puts forward a conceptual framework for leisure research seeking to bring sport, fathering, and race and ethnicity together. It draws on theoretical ideas of practices and racial projects to develop the notion of racial fathering practices. The potential of racial fathering practices as an analytic approach is indicated through three vignettes of fathers’ involvement in their children’s sporting activities drawn from in-depth interview studies of fathers’ understandings of bringing up their mixed-race children in Britain and Aotearoa New Zealand.     

Approaches towards nature based tourism policies in Australia and New Zealand

Increases in environmental consciousness in western countries caused the emergence of nature based tourism. Australia and New Zealand are good examples of nature based tourism destinations. This investigation looks at the private and public sector input into this aspect of tourism activity. Both countries are focusing strongly on marketing efforts to increase visitor numbers and less to managing the effects on tourism. The private sector currently provides the impetus in the development of sustainable practices.     

Coastal blue space and wellbeing research: looking beyond western tides

ABSTRACT

In this paper we focus on coastal blue spaces and the ways in which they have been advocated as beneficial for health and wellbeing in the context of leisure practices. We offer a reassessment of some of the claims made in this growing body of literature, highlighting the diverse cultural practices at the coast across different geographical contexts, particularly for those communities that have experienced exclusion due to ethnicity, culture, and income. We then discuss conceptions of coastal blue space and wellbeing within the context of Aotearoa New Zealand, a bi-cultural nation in which indigenous knowledges connected to both wellbeing and leisure in the outdoor world are impacting dominant (white, colonial) discourses, policies and practices. We illustrate that a Māori world view embraces different practices and assumptions about what water means and how relationships with water are made including through leisure practices. Aotearoa New Zealand provides a revealing cultural context for re-assessing and indeed challenging Eurocentric assumptions about blue spaces as sites of wellbeing. More widely we suggest that it is timely to anchor blue space and wellbeing research to different ‘worlds’; that looking in to reach out and expanding research agendas is a useful and important enterprise.     

MEETING THE NEEDS OF TOURISTS: THE ROLE AND FUNCTION OF AUSTRALIAN VISITOR INFORMATION CENTERS

Visitor information centers are primarily responsible for promoting local tourism products and services; and consequently, have direct impacts upon the economic, social, and recreational well‐being of the region in which they are located. Research highlights the importance of tailoring center facilities and services to meet the needs and interests of the traveling public, yet there are few studies specifically designed to pinpoint visitors' information requirements. This study was conducted during the mid‐year school holidays and explores tourists' use and perceptions of 18 Australian visitor information centers in Queensland, Victoria, Western Australia, and Northern Territory. It uses Pearce's (2004 Pearce, P. L. 2004. The functions and planning of visitor centers in regional tourism.. Journal of Tourism Studies, 15(1): 8–17.  [Google Scholar]) Four Plus model to explore the functions of centers, identifies features that tourists regard as important, and provides an insight into the information needs and travel planning practices of those who use visitor information centers.     

Ecological restoration in Aotearoa New Zealand: Contrasting tourist conservation narratives

Aotearoa/New Zealand is a hotspot of threatened biodiversity. In recent years, a system of local/regional eco-sanctuaries has been developed, which now play a critical role in the intensive management of endangered endemic species as part of the wider restoration of New Zealand's indigenous biodiversity. Many of these projects have harnessed tourism as an important revenue stream to fund ecological restoration. Theoretically informed by the field of environmental philosophy and drawing upon the concept of ‘conservation narratives’, this paper aims to explore international visitors' perceptions of ecological restoration and experiences in New Zealand eco-sanctuaries using flash interviews informed by photo-elicitation. The findings reveal disparate interpretations of biodiversity and contrasting conservation narratives that underpin diverse visitor experiences at New Zealand eco-sanctuaries.     

Examining Antecedents and Consequences of Brand Personality in the Upper-Upscale Business Hotel Segment

ABSTRACT

Relying on Aaker's (1996 Aaker, D. A. 1996. Building strong brands, New York: Free Press.  [Google Scholar]) dimensions of brand personality, this study investigated the relationships between brand personality and its antecedents and consequences in the upper-upscale business hotel segment. Two dimensions of brand personality––competence and sophistication––were confirmed. User imagery was found to be the strongest predictor of brand personality, while trust had the significant mediating effect on the relationship between brand personality and loyalty. The theoretical and practical implications of this study's findings are included to assist both academicians and practitioners in the lodging industry in enriching their understanding of customers' perceptions of and attitudes toward hotel brand.     

An Extension of the Four-Stage Loyalty Model: The Critical Role of Positive Switching Barriers

ABSTRACT

This study broadened Oliver's (1997 Oliver, R. L. 1997. Satisfaction: A behavioral perspective on the consumer, New York, NY: McGraw-Hill.  [Google Scholar]) four-stage loyalty theory by incorporating positive switching barriers and multiple dimensions of cognition, and altering the links in the original theory to build a robust model that offers a clearer understanding of customers' loyalty formation. A total of 394 survey responses from full-service restaurant customers was used to achieve study objectives. Findings for the measurement model revealed a satisfactory level of construct reliability and validity. Supporting all research hypotheses, results from the structural model verified the adequacy of the extended loyalty theory. In particular, five paths were added for model improvement; a sequential process of loyalty development through cognitive, affective, conative, and action loyalty was confirmed; mediating impacts of attitudinal loyalty were identified; and an asymmetric role between factors of positive switching barriers in determining action loyalty was found. Implications of this study are discussed.     

Women's Leisure as Political Practice: A Feminist Analysis of Orange Is the New Black

ABSTRACT

The purpose of this article is to examine representations of women's leisure portrayed on the popular Netflix television series Orange Is the New Black (OITNB). Using a feminist lens rooted in the notion of interconnectivity, we draw on four television tropes proposed by Pozner (2010 Pozner, J. L. (2010). Reality bites back: The troubling truth about guilty pleasure TV. Berkeley, CA: Seal Press. [Google Scholar]) that are commonly used to depict women characters on television to analyze representations of women's leisure in the first three seasons of OITNB. Our analysis reveals the complex and messy ways representations of women's leisure on OITNB can be used to discipline, reproduce, but also challenge power relations associated with common media tropes, acting as a form of political practice. We conclude by considering the implications of how these representations can influence the lives of women consuming this media content as part of their leisure.     

The Cognitive-Affective-Conative Model of Destination Image: A Confirmatory Analysis

ABSTRACT

Destination image influences tourist behavior before, during, and after travel, as it is an important instrument which contributes to tourists’ loyalty. Although Gartner (1993 Gartner, W. 1993. “Image formation process”. In Communication and channel systems in tourism marketing, Edited by: Uysal, M. and Fesenmaier, D. 191–215. New York, NY: The Haworth Press.  [Google Scholar]) advocates that the cognitive, affective, and conative dimensions of destination image are hierarchically interrelated, there is no empirical evidence to support the complete model. This study aims to test the hierarchical nature of the relationship between the dimensions of destination image. The results of structural equation modeling confirm Gartner's theoretical model, validating the theory that the influence of the cognitive component on the conative dimension is higher when mediated by the affective component, raising managerial implications.     

The Re‐Branding of Salsa in London’s Dance Clubs: How an Ethnicised Form of Cultural Capital was Institutionalised

Abstract

This paper explores how participants in a popular dance scene renegotiate the aesthetics used to judge the acceptability of dances performed in those spaces. These issues are explored with reference to Bourdieu’s (1977 Bourdieu, P. 1977. Outline of a Theory of Practice, Cambridge, Cambridge: University Press. [Crossref] , [Google Scholar]) concepts of social fields and cultural capital and to ethnographic data collected in London’s Salsa clubs. The main argument is that Salsa dancing can function as a form of cultural capital that has with an ethnic dimension. This paper, based on participant observation in London’s clubs and the accounts of 31 of London’s Salsa club dancers, DJs and dance teachers, suggests that London’s Salsa dancers have competed with each other to establish a local de‐ethnicised interpretation of Salsa which refers to the forms of cultural capital to which they have access.     

Ecotourism Visitor Experiences in Aotearoa/New Zealand: Challenging the Environmental Values of Visitors in Pursuit of Pro-environmental Behaviour

This paper reports on a research project that examined ecotourism visitor experiences in Aotearoa/New Zealand and whether or not those experiences challenged visitors to consider environmental issues. Twelve study sites in three nationwide geographical clusters were drawn from a comprehensive database of 479 eco/nature tourism operations based on each operation fulfilling 14 selection criteria. The operations offer maximum variation in the ecotourism experiences that they provide. The qualitative research methods implemented at these sites are described. Observational and interview data were employed to critically assess the visitor experiences reported at the study sites. Five important aspects of the visitor experience emerged from data analysis. These were considered to be effective in drawing visitor attention to environmental issues of relevance. The results indicate that ecotourism visitor experiences may be an effective medium via which environmental values may be influenced.     

Does the geographic proximity of products influence a consumer’s decision? An evaluation in a restaurant

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The Effects of the Image Differentiated Positioning Strategy on Airlines Consumer Behavior: An Application of the Schema Theory

ABSTRACT

The purpose of this study is to establish and test a model of the image differentiation positioning strategy in the airline industry. This study is based on the schema, which is defined as “a stored framework of cognitive knowledge that represents information about a topic, a concept, or a particular stimulus, including its attributes and the relations among the attributes” (Aggarwal &; McGill, 2007 Aggarwal, P. and McGill, A. L. 2007. Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products. Journal of Consumer Research, 34: 468–479. [Crossref], [Web of Science ®] , [Google Scholar], p. 470). The objectives of the study are: (a) to compare the differences between two models (schema plus tag model and subtyping model) of the schematic process; (b) to identify the relationship between the image differentiated positioning strategy and the schematic process; and (c) to assess how the schematic process influences future consumer behavior (attitude and purchasing behavior). Results showed that the airline's image differentiated positioning strategy had a positive effect on future consumer behavior through the schema.     

GROUNDED THEORY OF INTERNATIONAL TOURISM BEHAVIOR

The dominant logic in conventional research methods involves collecting and analyzing data to rigorously test a deductive theory. In contrast, grounded theory posits constructing theory from data (Glaser &; Strauss, 1967 Glaser, B. G. and Strauss, A. L. 1967. The discovery of grounded theory, New York: Aldine.  [Google Scholar]). This analysis demonstrates the application of McCracken's (1988 McCracken, G. 1988. The long interview, Newbury Park, CA: Sage. [Crossref] , [Google Scholar]) long interview method to collect data for grounded theory development. Both emic (self) and etic (researcher) interpretations of international visitor experiences uncover important insights on leisure travel decisions and tourist behavior. Long interviews of tourists visiting Hawaii's Big Island enable mapping and comparing visitors' plans, motivations, decisions, and consequences. The results demonstrate the complexity of visitors' travel decisions and behavior.     

Tourism experience,events and public policies

The “intertwining model” presents a strategic tool for measuring the influence of events and their interface with the different actors involved, while providing governments with milestone theoretical practices for tourism policies applied in destinations.

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‘Working Out’ Identity: Distance Runners and the Management of Disrupted Identity

Abstract

This article contributes fresh perspectives to the empirical literature on the sociology of the body, and of leisure and identity, by analysing the impact of long‐term injury on the identities of two amateur but serious middle/long‐distance runners. Employing a symbolic interactionist framework, and utilising data derived from a collaborative autoethnographic project, it explores the role of ‘identity work’ in providing continuity of identity during the liminality of long‐term injury and rehabilitation, which poses a fundamental challenge to athletic identity. Specifically, the analysis applies Snow and Anderson’s (1995 Snow, D. A. and Anderson, L. 1995. “The problem of identity construction among the homeless”. In Symbolic Interaction: An Introduction to Social Psychology, Edited by: Hermann, N. J. and Reynolds, L. T. New York: General Hall.  [Google Scholar]) and Perinbanayagam’s (2000 Perinbanayagam, R. S. 2000. The Presence of Self, Oxford: Rowman & Littlefield.  [Google Scholar]) theoretical conceptualisations in order to examine the various forms of identity work undertaken by the injured participants, along the dimensions of materialistic, associative and vocabularic identifications. Such identity work was found to be crucial in sustaining a credible sporting identity in the face of disruption to the running self, and in generating momentum towards the goal of restitution to full running fitness and re‐engagement with a cherished form of leisure.