The framework of tourism : Towards a definition of tourism, tourist, and the tourist industry

Leiper, Neil, “The Framework of Tourism: Towards a Definition of Tourism, Tourist, and the Tourist Industry,” Annals of Tourism Research, 1979, VI(4):390–407. A framework for the general study of tourism is discussed. Three approaches to the topic: economic, technical, and holistic are identified and analysed; it is argued that its multi facets require a holistic definition. A systems methodology is used to develop a new definition of tourism. Five elements are isolated: tourists, three geographical elements (generating region, transit route, and destination region), and a tourist industry. The process of tourism is dissected to show that it is inherently a partially-industrialized one, and the tourist industry is shown to contain several sectors with functional and spatial connections across the system. Suggested applications of the framework are proposed, in academic research, education, business and government arenas of tourism. The main theme is that tourism's many facets are connected and that it is both possible and desirable to include an explicit recognition of those connections in general studies of the subject.

Résumé

Leiper, Neil, “Le Cadre théorique du tourisme: Pour une définition du tourisme, du touriste, et de l'industrie touristique,” Annals of Tourism Research, octobre/decembre 1979, VI(4):390–407. On discute un cadre théorique pour l'étude générale du tourisme. On présente et analyse trois façons d'aborder le sujet: économique, technique et globale, et on propose que l'aspect multi-dimensionnel du tourisme du tourisme fait que le tourisme exige une définition globale. On emploie une méthodologie de systémes pour développer une nouvelle définition pour le tourisme. On réussit á isoler cinq éléments: touristes, industrie touristique, région génératrice, route de passage, et région de destination, ces trois derniers formant les éléments géographiques. On disséque le processus du tourisme pour montrer qu'il est fondamentalement mi-industrialisé. On montre que l'industrie touristique comprend plusieurs secteurs, avec des liaisons fonctionnelles et spatiales á travers le systéme. On propose des applications de ce cadre dans les domaines suivants du tourisme: recherche universitaire, éducation, affaires et gouvernement. Enfin, la thése de cet article est que les divers aspects du tourisme sont reliés et qu'il est á la fois possible et désirable de reconnaître ces liaisons d'une facon explicite dans les études générales du sujet.     

The significance of environmental values for destination competitiveness and sustainable tourism strategy making: insights from Australia's Great Barrier Reef World Heritage Area

Sustainable destinations must deliver products that perform better than their competitors and at the same time protect key environmental drawcards. This research explores the environmental–economic interface of a major destination, both as a case study in how to approach this complex relationship and as a contribution to the methodology of tackling the need for understanding competitive pressures as part of sustainable tourism strategy creation. Using the Great Barrier Reef World Heritage Area (GBRWHA) as an example, the paper assesses 21 key environmental values, including Indigenous culture, against market-based factors, in terms of their importance for visitors as regional drawcards, satisfaction with them and the way in which changes in them might affect trip numbers and duration across different regions. While the natural values of the GBRWHA are found to be the most important drawcards, satisfaction scores were significantly lower than importance scores for a number of these values. Visitors responded more negatively to the prospect of environmental degradation than to the prospect of a 20% increase in local prices: the detailed impact depends, however, on location and visitor mix. Clear ocean, healthy coral reefs, healthy reef fish, and lack of rubbish were the top four most important values.     

Policy communities,networks and issue cycles in tourism destination systems

This paper demonstrates how concepts derived from policy community, policy network and issues management theories can be used to understand the roles, activities and interactions of government, corporate and pressure group stakeholders engaged in tourism policy, planning and management in destination contexts. It shows the relevance and utility of an “integrated issue lifecycle approach” to trace the evolution of tourism policy, planning and destination management within specific destination contexts. The application of this approach is demonstrated through a case analysis of the tourism policy and planning system that underpins the destination system of Byron Bay, a significant domestic and international destination on the East Coast of Australia. The underlying premise adopted for this study is that the examination of the antecedents of tourism policy and planning processes, within particular destination contexts, can lead to an understanding of the driving values and ideas that have led to contemporary tourism policy issues and problems.     

The impact of Halal tourism,customer engagement on satisfaction: moderating effect of religiosity

The research aimed at finding out the relationship between Halal tourism, religiosity, customer engagement, and tourist’s satisfaction. The population of the study were Muslim tourists who visited West Sumatra, Indonesia. The data were 450 respondents, but only 393 were useable responses. It is found that Halal tourism and customer engagement have significant impacts on the tourist’s satisfaction. Religiosity is a significant moderating variable on this relationship. Thus, this study gives some contribution to tourism sector especially on Halal tourism, religiosity, and customer satisfaction.     

Thailand as a tourist destination: Perceptions of international visitors and Thai residents

In the tourism industry, the perceptions of a tourist destination are critical to its image. Image can be either a mental image of a product created by a marketing department or an associative image of a product that is developed by the consumer. Tourism destinations must be careful about their image so the perception that they have is not different from the way that they are perceived by potential travelers. This study examines the perceptions of international visitors and Thai residents on the image of Thailand as a tourist destination. International visitors and Thai residents were both surveyed to determine their perceptions of the image of Thailand. Some results of the study found that Thai residents and international visitors felt cultural sightseeing, friendly people and food were significantly important when thinking of Thailand as a tourist destination, while international visitors felt that nightlife and entertainment were significantly more important than that of Thai residents.     

Spiritual retreat tourism development in the Asia Pacific region: investigating the impact of tourist satisfaction and intention to revisit: a Chiang Mai,Thailand case study

The aim of this research is to investigate how spiritual retreat tourism influences tourist satisfaction and intention to revisit a destination. A quantitative approach was employed and a self-administered survey was used to collect data. A multiple regression analysis was used to analyze data. The results revealed that push factors including novelty, relaxation, transcendence, self-esteem, physical appearance and escape influence spiritual retreat tourist satisfaction; while pull factors, especially authentic experiences, natural settings, peaceful atmosphere, far from the usual places and historical significance, influence spiritual retreat tourist satisfaction, in turn leading to intention to revisit the same destination.     

Destination competitiveness and tourism development in Russia: Issues and challenges

With new border policies and the development of travel infrastructure, international tourism to Russia experienced double-digit growth in the past few years. Yet, few authors have reported on the challenges the country faces towards sustainable tourism development and competitiveness. This study discusses issues that have affected and that will continue to affect tourism in Russia. The tenets of destination competitiveness and sustainable development are used to guide a critical discussion of tourism in Russia. The study results from a three-year project that brought together European and Russian partners. Despite great potential, tourism development in Russia remains hindered by numerous issues such as destination image, infrastructure development, workforce training and education, quality management, and sustainable management. Beyond contributing to the tourism academic literature, this paper also aims at contributing to private and public policy stakeholders who prepare the future of Russia's tourism with Russian universities.     

Domestic tourists to Elmina Castle,Ghana: motivation,tourism impacts,place attachment,and satisfaction

Abstract

Current research on dark tourism lacks an in-depth investigation of the relationships between the various psychological factors that influence tourist satisfaction. Using the cognitive-affective-behavior system, this paper evaluates a theoretical model that postulates relationships between four constructs, namely: motivation, perceptions of tourism impacts, place attachment, and satisfaction. The study extends the tourism literature on cultural sustainability by showing the psychological connections of domestic tourists to a dark heritage site, and the implications for perceptions of tourism impacts on this heritage. Based on a sample of 414 domestic tourists at a dark heritage site in Elmina, Ghana, PLS-SEM confirmed several inter-relationships among the four constructs. Motivation had a positive relationship with perceptions of positive and negative tourism impacts, suggesting that the tourists who were more motivated to visit the site for cultural/learning experiences were also more inclined to perceive both positive and negative tourism impacts. Implications for dark tourism and how heritage site management can influence tourists’ perceptions of impacts are offered.     

Culinary tourism as living history: staging,tourist performance and perceptions of authenticity in a Thai cooking school

This study examined how a cooking school in Thailand acted as a site of living history in its staging and touristic experience of authenticity. The cooking school was one of the oldest, most visited and most comprehensively “staged” cooking schools in Bangkok. Research focused on understanding: (a) the nature of spatial and temporal staging of authenticity in the school, (b) tourists’ perceptions of authenticity and (c) parallels between the cooking school and living heritage sites. Findings showed that the cooking school was carefully designed to transport tourists from the heterogeneous tourist spaces of present-day Bangkok to the idealized, enclavic space of an imagined Thai culinary past. Tourists took on multiple roles, had rich sensory experiences, felt a sense of play and space–time transcendence, and revelled in close social relations with hosts and other tourists. These factors allowed them to experience multiple forms of both modernist and post-modernist authenticity. In its scenography, interpretative performance, narrative and rituals, the cooking school did indeed resemble a living history site. However, the school made no particular claim to expertise in Thai history, place or culinary culture, and tended more towards touristic entertainment, and less towards accurate historical and cultural visitor education.     

The mediating effect of place attachment on the relationship between golf tourism destination image and revisit intention

Focusing on golf tourism in Hainan Province, this study examined the relationship between place attachment, golf tourism destination image, and revisit intention of golf tourists. Data were obtained using questionnaires distributed to golf tourists in Hainan Province, China in 2016. Survey data from 218 tourists indicated that destination image was positively related to place attachment. Moreover, place attachment mediated the relationship between destination image and revisit intention. Implications of these findings for golf tourism marketing strategies as well as future research directions are discussed.     

The effects of push and pull travel motivations,personal values,and destination familiarity on tourist loyalty: a study of Chinese cigar tourists to Cuba

This study examined Chinese cigar tourists’ motivations for visiting Cuba. Six push factors and five pull factors were identified using a push–pull factor framework. The effects of travel motivations, personal values, and destination familiarity on tourist loyalty were examined using a sample of 348 Chinese cigar tourists. Hierarchical regression analysis revealed that unique experience seeking (a push factor) and destination-specific attractions and socialistic nostalgia (pull factors) predicted revisit intention; socialistic nostalgia also predicted willingness to recommend. Destination familiarity was found to influence revisit intention but not willingness to recommend. Personal values appeared unrelated to tourist loyalty.     

The impact of CSR satisfaction on destination loyalty: a study of MICE travelers in Thailand

The objectives of this research are firstly, to study the characteristics of CSR activities conducted for international business groups. Secondly, to analyze the factors that impact business travelers’ satisfaction with CSR activities, and thirdly, to analyze the influence of satisfaction with CSR activities on destination attachment and destination loyalty. A questionnaire survey was conducted with 127 business participants from three corporate meetings and one convention group. The results reveal the characteristics of CSR activities of corporate meetings and conventions in Thailand. Business travelers’ satisfaction with CSR activities is influenced by their personal altruistic attitudes and the efficacy of local service providers. Satisfaction with CSR activities has a direct impact on destination attachment and an indirect impact on destination loyalty. CSR activities could be used as tools to influence the revisit intention of corporate meeting and convention participants. A CSR activity during a business trip is a novel concept that can be utilized by destination management companies as well as national tourism organizations to develop satisfying tourism products.     

Applying diffusion theory to destination stakeholder understanding of sustainable tourism development: a case from Thailand

The concept of sustainable tourism development is widely considered to be necessary for successful tourism development, but there is uncertainty over destination stakeholders’ understanding and thus ability to implement the concept. Utilising diffusion theory, this paper explores the diffusion of the sustainable tourism development concept among stakeholders in the tourism destination of Kret Island, Thailand. The primary data collection involved semi-structured, in-depth interviews undertaken with 10 local government authorities and 45 local residents, and data were analysed using content analysis. Interpersonal communication was the key channel for the concept's diffusion, and the involvement of opinion leaders, change agents and social networks in this diffusion was explored. Many local residents were laggards in the diffusion of sustainable tourism development thinking in comparison with local government and local opinion leaders. It is argued that both interpersonal and media communication and the identification of key actors in the community are needed to effectively diffuse sustainable tourism ideas among destination stakeholders. The results validate the use of diffusion theory as a means to understand the transfer of the sustainable tourism development concept among stakeholders, and they also provide information useful for the design of information dissemination programmes.     

Dental tourism: Examining tourist profiles,motivation and satisfaction

Despite the overwhelming interest in medical tourism research, knowledge in dental tourism, which is its subspecialty, remains limited. This study is the first to measure tourist profiles, travel motivation and satisfaction among inbound dental tourists in Malaysia. We purposely sampled twelve selected private dental clinics in Kuala Lumpur, Selangor, Melaka and Penang; and distributed the questionnaires to their inbound dental tourists. A total of 196 inbound tourists responded to the questionnaire, mainly from Southeast Asia, Australia, New Zealand and Europe. In order of importance, the main motivation factors were dental care quality, dental care information access, and cost-savings. Tourists were extremely satisfied with dental care services received in the country. While dental care quality, dental care information access and supporting services positively influenced tourist satisfaction; cost-savings and cultural similarities had negative influences. Based on the research findings, we propose some managerial and marketing recommendations.     

Natural soundscapes and tourist loyalty to nature-based tourism destinations: the mediating effect of tourist satisfaction

ABSTRACT

The purpose of this study is to explore the effect of natural soundscapes on tourist behaviors in a nature-based tourism destination. A behavioral model depicting the relationship among tourist attitudes to natural soundscapes, natural soundscape image, tourist satisfaction, and loyalty is examined using structural equation model and bootstrapping analysis. Results indicate that tourist attitudes directly affect natural soundscape image but do not affect tourist satisfaction and loyalty. The natural soundscape image directly affects tourist satisfaction and indirectly affects tourist loyalty when mediated by tourist satisfaction. Positioning natural soundscapes as a novel tourism attractor, theoretical and managerial implications are presented.     

Antecedents and consequences of tourists’ satisfaction in sport event: Mediating role of destination image

Abstract

In this study, we determined the causal relationship between some of the predictors and outcomes of sports tourists’ satisfaction using structural equation modeling. Motivation and involvement as predictors and behavioral intentions (WOM and intention to revisit) were considered as outcomes. The results indicated the significant mediating role of destination image in the relationship between involvement and satisfaction. So, Event organizers need to pay special attention to the psychological characteristics of tourists, such as their motivations and involvement. As a result, they can take some benefits in behavioral outcomes, such as word of mouths and intention to revisit.     

Knowledge transfer processes in the authenticity of the intangible cultural heritage in tourism destination competitiveness

ABSTRACT

As tourism based on intangible cultural heritage usually encompasses a knowledge transfer process, the authenticity of the heritage (or its perception) can be affected by knowledge transfer. These knowledge transfers occur to present the heritage to the tourists (courses, tour guiding, etc.), but also in the destination itself when the heritage knowledge is codified in museums, tour guides are trained, or the heritage is transferred to newer generations. These situations present potential challenges where authenticity is distorted or even lost, and it affects the competitiveness of the destination. The work attempts to analyse those knowledge transfers and their challenges regarding authenticity to sustain the competitiveness of the destination.     

流域一体化进程中旅游地可持续发展研究框架

流域是相对封闭、自成体系的地理空间,流域旅游是流域可持续开发的重要组成部分。从流域生态系统服务出发分析流域一体化进程中旅游地的可持续发展,以全流域功能和结构转型视角探究旅游地绿色发展的优化策略与调控路径,是适应国内流域经济带建设、提升流域社会福利和发展公平性,促进流域生态安全屏障建设的重要探索。本文分析了流域一体化进程中旅游地发展研究面临的关键问题,结合现有研究基础阐释重点研究主题并构建研究框架。研究认为,流域内旅游地研究正在从点状分析走向网络和面域协同发展,旅游地发展在流域生态补偿、流域产业融合等方面产生的效应越来越明显;外部环境变迁、多要素交互作用下,中国流域一体化进程中的旅游地可持续发展面临的形势迫切,流域内旅游地的供需结构、均衡发展、协同治理均面临挑战;未来应重点关注旅游地时空演化特征、外部环境因素、演化更新机制、时空情境模拟、优化调控路径5个方面,为正确认识流域内旅游地要素交互作用的趋势规律、实现流域内旅游地可持续发展提供科学依据。     

The impact of tourism mini-movies on destination image: The influence of travel motivation and advertising disclosure

Despite the growing use of mini-movies by tourism marketers, the effectiveness of this approach on inducing positive destination image remains relatively unexplored. This study examines the effectiveness of mini-movies in facilitating positive destination image while considering the influence of travel motivation and advertising disclosure via a 2 (travel motivation prime: presence versus absence) × 2 (advertising: disclosure versus non-disclosure) between-subjects experimental design. The methodology details the process of eliciting an individual's memorable tourism experience to prime future travel motivations. The study discusses implications for destinations that are looking to leverage the impact of mini-movies in their branding strategies.

Abbreviations: DMO: destination marketing organization; SD: standard deviation; ANOVA: analysis of variance     

Visitor responses to the changing character of the visual landscape as an agrarian area becomes a tourist destination: Yilan County,Taiwan

The development of rural tourism and tourism to protected areas relies heavily on visitors' appreciation of scenery. This paper assesses visitor responses to Taiwan's changing rural landscapes, which have experienced agricultural decline, and a government-aided shift to rural tourism, with landscapes rapidly transformed from farm production scenery to recreation-oriented scenery. The study describes the changing character of the visual landscape characteristics of the Dongshan River Basin in Yilan County, and the influence of those changes on visitors' landscape preferences. Using a recognized nine landscape characteristics typology, survey results indicated participants believed that agricultural landscapes represented the qualities of historicity, naturalness and ephemera more than tourist landscapes, but showed fewer qualities of stewardship, disturbance and visual scale than tourist landscapes. Participants did not perceive the two types of landscapes differently for their qualities of coherence, imageability and complexity. They also preferred tourist landscapes to agricultural landscapes. For agricultural landscapes, when the qualities of ephemera, coherence, imageability, complexity, visual scale, stewardship, naturalness and historicity increased, participants appreciated the landscapes more. However, as the quality of disturbance increased, participants appreciated both landscapes less. Overall, when ephemera, coherence, imageability, complexity, visual scale, stewardship and naturalness increased, participants liked the landscapes more.