Determinants of radical innovation in clustered firms of the hospitality and tourism industry

Social capital is a key resource encouraging innovation in clustered firms of the hospitality and tourism industry, however it may be influenced by managers perception of market dynamism. This paper analyses the moderator role of ma’rket dynamism perception among the three dimensions of social capital −structural, relational and cognitive- and radical innovation. We conducted an empirical study on a sample of 215 hospitality and tourism firms located in World Heritage Cities of Spain, by considering each city as a cultural tourism cluster. The structural equations analysis shows divergent direct and moderated effects for the dimensions of social capital. Specifically, the negative effect of structural social capital on radical innovation worsens when market dynamism perception is higher. However, market dynamism perception improves the effects of relational and cognitive social capital on radical innovation. The study contributes to the understanding of the antecedents of radical innovation at firm level in the context of cultural tourism clusters.     

Examining the relationship between social capital and community residents' perceived resilience in tourism destinations

A thorough understanding of the influencing factors and mechanisms of community resilience in tourism destinations is vital not only for recovery after disasters but also for strengthening the adaptive capacity of community residents to manage sudden change. This study aims to investigate the roles of bonding, bridging, and linking social capital in enhancing community residents' perceived resilience in tourism destinations. Based on data derived from a survey of 691 residents of China's Dujiangyan scenic areas and Jiuzhai Valley National Park, this study used structural equation modeling to test the relationship between community residents' perceived social capital and resilience in tourism destinations. The findings suggest that the three types of social capital have significantly positive effects on community residents' perceived resilience in tourism destinations. In China's centralized political system, linking social capital is the most important type of social capital in community disaster recovery. An interaction effect between bonding, bridging, and linking social capital is found. This study's results help managers and community residents cultivate social capital, improve community resilience and maintain sustainable tourism development.     

Network,knowledge and relationship impacts on innovation in tourism destinations

We combine network structure and firm-level relationship measures to explore the association between innovative behavior, firm position within the network of a destination, and the knowledge and relational trust characteristics of a firm's innovation-oriented relationships. We find current collaboration, shared knowledge and trust are associated with innovative behavior with partner firms, but that betweenness centrality indicates which partners are the most prominent innovators in a population. That is, relationship-level characteristics facilitate innovation partnerships, but network structure characteristics identify the most successful innovative partners. To theory, our findings contribute to efforts in the tourism, innovation and network literature to evaluate the differential effects of knowledge stocks and flows on innovation. For practice, our results suggest that promoters of innovation within a destination should leverage brokerage positions to improve the in-flow of ideas while encouraging the firms that share knowledge and trust to collaborate to apply those ideas.     

文化旅游创新体系的结构与性质研究

如何提升创新能力是中国旅游业实现产业转型和升级需要解决的关键问题.因为旅游业产业结构的复杂性,所以产业内部创新行为的表现形式也会有很大差异.文化旅游创新主要不是技术创新,而是要以文化创新为基础,达到旅游的创新与发展.文化旅游创新体系在结构和运行机制上都体现为文化与旅游融合的二元复合体系,具有创新目标与成果的双重性、二元核心创新主体、双重价值导向,是双重核心模式.鉴于此,应注意文化创新和文化旅游产品创新的差异,建立协调市场机制和公共管理机制的创新管理体制,充分发挥旅游地居民与旅游企业的积极性.     

Solesolevaki as social capital: a tale of a village,two tribes,and a resort in Fiji

This paper advances understanding of the complex and adaptive nature of indigenous Fijian communities involved in tourism. It examines how tourism-related development has set the people of one Fijian village along two separate development pathways, and explores how preferential access to tourism benefits has created disparities within the community. Complex Adaptive Systems theory and Social Capital theory are used to conceptualise how over 40 years of tourism involvement has influenced development within an indigenous Fijian community. The findings argue that indigenous Fijian communities are non-homogeneous entities, which are constantly in transition, responding and adapting integratively to both internal and external changes over time. The findings show that the emergence of new behaviours and ways of life has led to the collapse of the pre-existing systems of social capital. As a response, community members retreated and regrouped, strengthening internal bonds and social capital in their smaller social units, leading to both dependency and opportunity-seeking behaviours among participants. Ultimately, the paper asserts that money alone does not lead to development, but rather tourism and access to a variety of capital do.     

Social capital and entrepreneurial mobility in early-stage tourism development: A case from rural China

Early-stage tourism destinations often seek external capital to establish, invest and participate in tourism businesses at various levels. Entrepreneurial mobility at these destinations is thus an important phenomenon in need of further exploration both empirically and theoretically. This study uses an early-stage destination in rural China as a case to explore the experiences of inward entrepreneurial migrants in tourism development and associates their mobility, geographical and organisational, with dimensions of social capital, including institutional support, community openness and personal social networks. Primary interview data were collected from inward tourism entrepreneurs, key local community members and government officials related to tourism projects. The findings suggest that the inward entrepreneurs had unrealistic perceptions of the tourism industry before they entered. Entrepreneurial mobility in tourism development is influenced by all three social capital dimensions. The integration with the locality enhances the potential contribution of entrepreneurial mobility to tourism development.     

Leadership and Innovation Processes—Development of Products and Services Based on Core Competencies

SUMMARY

The new challenge for destinations is to professionalize the continuous development process of innovative products and services. In this context, innovation is regarded as a bipolar process between market and resources. From the resource-oriented perspective, the concentration on regional core competencies will therefore become a source of innovation for destinations while the customer is the source of innovation from the market-oriented perspective. Resulting from the nature of the destination product, the innovation process is interpreted as an inter-organizational network process. The aim has to be the implementation of continuous innovation processes in the form of networks within a system of a learning destination. Given the fact that, especially for innovative activities, networks play a minor role in tourism at present, the question is raised of how to overcome the obstacles of cooperation and to initiate network activities to foster innovation networks within a destination. A study was conducted that focused on the identification of forms of cooperation that strengthen and reinforce innovative behavior in a destination. The article aims at discussing the enhancement of the attractiveness and the quality of innovative network activities by increasing the value of cooperation for the providers of the destination.     

旅游地社会责任对旅游地品牌资产的影响——中介与调节作用机制

文章构建了旅游地社会责任、旅游地声誉、旅游地认同、旅游地品牌资产的整合性理论模型,采用结构方程模型实证分析旅游地社会责任、旅游地声誉、旅游地认同和旅游地品牌资产之间的结构关系,试图发掘旅游地社会责任对旅游地品牌资产的影响机理,并引入信任倾向作为调节变量,剖析在不同信任倾向的旅游者中,旅游地社会责任对旅游地品牌资产的影响是否存在差异。研究结果表明,旅游地社会责任直接显著正向作用于旅游地品牌资产;旅游地社会责任通过旅游地声誉和旅游地认同对旅游地品牌资产产生显著的间接作用;信任倾向对旅游地社会责任和旅游地声誉之间的关系具有正向调节作用;信任倾向对旅游地社会责任与旅游地品牌资产之间的关系具有正向调节作用。最后,提出研究结论,指出研究不足和未来研究展望。     

The influence of recreation experience and environmental attitude on the environmentally responsible behavior of community-based tourists in Taiwan

This study examines the relationships between recreation experience, environmental attitude, and the general and site-specific environmentally responsible behavior of tourists at Taomi and Smangus in Taiwan. The first is an agriculturally based community and the second home to one of Taiwan's ethnic minorities. A total of 862 usable questionnaires (432 for Taomi and 430 for Smangus) were collected in this study. The empirical results indicate that recreation experience is positively and significantly related to environmental attitudes among tourists. Environmental attitudes are also positively and significantly related to general and site-specific tourist behaviors and mediate the relationship between recreation experience and environmentally responsible behavior. The paper contributes to the literature by examining the structural linear relationships between recreation experience, environmental attitudes, and environmentally responsible behavior. This study suggests that tourism destination providers should provide pro-environmental activities, ecotourism experiences, and interpretations of environmental issues to enhance tourists' environmental attitude and general and site-specific environmentally responsible behavior, thereby potentially reducing the adverse environmental effect produced by tourists during daily life and at tourism destinations. Reducing the adverse environmental effect of tourism destinations will benefit the development of sustainable community-based tourism.     

Governmentality and surf tourism destination governance

Abstract

Surf resources are critical to thousands of coastal communities as the natural resource base for many tourism services that spur development. There is, however, almost a total lack of formal surf-break management around the world, despite many surf resources becoming crowded, which leads to nuanced resource conflicts with social, economic and environmental implications. Managerial approaches and surf research, we argue, could become more effective by incorporating a nuanced understanding of the scales and process that govern behavior in surf tourism. This conceptual article first applies tourism destination governance (TDG) to outline the many stakeholders and scalar dimensions involved in governing surf tourism. To expand this normative analysis, Foucault’s governmentality framework is used to discuss different informal governance regimes (sovereign, disciplinary, and neoliberal) that conduct behavior at surf-breaks. The intersection of TDG and typologies of governmentality then help to discuss empirical cases demonstrating how governmentalities operating both at the surf-break and at wider scales, often overlap to either reinforce one another and powerfully condition behavior or compete and make governance ineffectual. This elaboration of surf tourism destination governance (STDG) opens up a new research agenda for surf tourism scholarship also applicable to other forms of tourism dependent upon contested natural resources.     

Burgers for tourists who give a damn! Driving disruptive social change upstream and downstream in the tourist food supply chain

Using the theoretical lens of social capital, this paper examines the role of small tourist food businesses and their impact on the sustainability of the destination and local food supply chains. The paper analyses the experiences of small business owner-managers highlighting the complex and subtle nature of the socially responsible strategies used to progress sustainability in a tourist destination. The findings show that authentic lifestyles, motivated by intrinsic not just extrinsic rewards, are driving disruptive social change upstream and downstream in the tourist food supply chain. Small food business owner-managers are catalysts for “common” good, and as supporters for ethical and sustainable food chains have considerable local tourism influence and impact. Social capital strengthens their sense of destination ownership and fuels an obligation to protect their fragile tourist resources. The intersection between social capital, authenticity and responsibility among small food businesses in the tourist industry is demonstrated.     

Factors influencing social capital in rural tourism communities in South Korea

This study aimed to identify the factors influencing social capital as it affects community conflict management for community residents in rural tourism villages. An on-site survey consisting of self-administered questionnaires was conducted with residents of rural tourism communities. These self-administered surveys were obtained from 380 community residents in the study area. A factor-clustering method identified distinct segments: high social capital (52%) and low social capital (47.7%). The estimation of a binary logistic regression model determined the characteristics of community residents who were most likely to be associated with each type of social capital. Results indicated that fruit, vegetable and rice farmers who also operated farm-stay businesses and rural activity programmes for tourists had the most social. We suggest that certain types of government policy programmes are helpful for increasing social capital and managing community conflicts by means of involvement in the tourism business.     

Co-flourishing: Intertwining community resilience and tourism development in destination communities

This paper contributes to the understanding of community resilience in tourism development in the destination community. Accordingly, we propose a ‘co-flourishing’ framework integrating community resilience and tourism development by mobilising six types of community capital – human, social, natural, physical, financial, and psychological – which strengthen community capacity during disturbances or crises. We argue that the existing understanding of the tourism system tends to be resource-driven and market-oriented. Such approaches neglect the needs of the destination community, which should have adequate resources for its goal of providing a good life for its members. We first review the six forms of community capital and their implications for community resilience, and argue that tourism development has a negative impact on various kinds of community capital – particularly in destination communities. Hence, we propose a co-flourishing framework which advocates a paradigm change in tourism development to cater to the capital needs of the community. The proposed framework highlights practical long-term policy suggestions for tourism development and planning. We identify further necessary research is needed to accumulate empirical evidence to better apply the co-flourishing framework in various development scenarios in both developing and developed economies.     

基于制度变迁的浙江省民营资本旅游投资行为研究

制度变迁实质上是一种制度创新的过程.浙江省通过制度创新,引导、鼓励民营资本进入旅游业.投资住宿、餐饮等中小型旅游企业、大中型休闲观光农业园区、开发自然或文化旅游资源是浙江省民营资本进入旅游业的主要渠道.目前在浙江省,住宿餐饮业、景区景点、旅行社等旅游环节民营资本均占有重要地位.民营资本的进入促进了浙江省旅游业的发展,对中西部旅游业的发展、旅游业投融资等制度创新有重要的借鉴作用.     

共享视角下乡村旅游社区居民旅游支持度的复杂性——基于fsQCA方法的分析

发展乡村旅游是实现乡村振兴的重要路径,而社区居民的旅游支持是影响乡村旅游发展的关键因素之一。文章基于共享视角,采用fsQCA方法构建了形成社区居民高水平旅游支持度的复杂因果模型,综合纳入了社区居民人口学特征、社区旅游参与相关变量及旅游共享感知等不同类型影响因素,以揭示社区居民产生高水平旅游支持度的前因条件组合及其结构关系。该文以成都市青杠树村乡村旅游社区为例,基于问卷调查结果,对旅游社区居民的旅游支持度进行复杂性分析。研究结果支持了复杂性理论的主要准则,证实了社区居民高水平旅游支持度前因条件的异质性和复杂性,获得了能促使社区居民产生高水平旅游支持度的11种前因条件组合及其所形成的复杂因果模型。研究不仅能深化学界对各影响因素与社区居民旅游支持度之间所存在的非对称因果关系的认识,还能为预测和提升乡村旅游社区居民旅游支持度的管理实践提供依据。     

The importance of the firm and destination effects to explain firm performance

An interesting question in tourism management is why tourist firms obtain different performance levels. Firm performance in the tourism industry depends mainly on the destination where the company operates (location or destination effect), and on firm internal resources and characteristics (firm effect). The purpose of this paper is to determine the relative importance of the firm and destination effects using a multilevel approach and hierarchical linear models. The findings show that both effects impact significantly on firm performance, and also that the firm effect is more important than the destination effect. We equally provide some insights about the relationships between these two levels with the aim of building bridges between them.     

Promoting entrepreneurial orientation through the accumulation of social capital,and knowledge management

Management scholars and tourism practitioners emphasize the importance of knowledge management to and social capital of medium and small vendors’ entrepreneurial orientation. Constraints on medium and small vendors’ time and energy suggest that accumulating social capital is helpful to enhance knowledge management. Furthermore, how and why medium and small networks contribute to entrepreneurial orientation deserves further investigation. In this study, we offer hypotheses to shed insight on the interrelationships among critical attributes of social capital and further test the mediation role of knowledge management that may contribute to entrepreneurial orientation between medium and small vendors. We tested our hypotheses using data collected from 286 medium and small vendors in night markets located in different regions of Taiwan. Study findings identified different relationships among social capital, confirming our hypothesis that social capital affects knowledge management and its application. We further demonstrate that social capital and entrepreneurial orientation are fully mediated by knowledge management. Implications for future research on tourism industry management and medium and small firms’ managers are discussed.     

Investigating the effects of offline and online social capital on tourism SME performance: A mixed-methods study of New Zealand entrepreneurs

Entrepreneurial social capital develops through the accrual of resources gained from an entrepreneur's social ties. These are integral to entrepreneurial success, enabling access to financial, marketing, and human resources, and innovation. Entrepreneurs increasingly manage their networks through online platforms such as Facebook, LinkedIn, and Twitter. However, there are major gaps in the extant empirical research concerning how online social capital is manifested, if this differs from an in-person context, and the effects ‘online’ and ‘offline’ social capital resources on tourism business success. This study adopts a mixed-method approach to examine tourism entrepreneur's behaviours in building offline and online social capital, and their nuanced effects on firm performance. The results found tourism entrepreneurs' networking activity manifests in three distinct configurations, Active Online Networkers, In-Person Networkers, and the Less Engaged. Each configuration demonstrated varying effects on expected business growth and performance with regards to number of employees, sales revenues, and net profit.     

Urban bicycle tourism: path dependencies and innovation in Greater Copenhagen

Abstract

During the latest decade, a renaissance of bicycling in urban transportation has occurred in many Western European cities. This opens up for a development of bicycle tourism as a form of urban sustainable tourism, taking advantage of improved infrastructure and facilities for cycling tourists. The aim of this study is to conceptualise the dynamics behind the development of urban bicycle tourism. This development may be viewed as an innovative process based on incremental changes in local socio-technological mobility systems. An analytical framework is proposed, based on the following categories: urban planning, bicycle tourism services, communication, and place making. In the analysis, evidence from the Greater Copenhagen region is used to contextualise particularly these perspectives of the development of urban bicycle tourism. In each of the four categories, evidence of innovative services or procedures supporting bicycle tourism was found. However, the most important source of incremental innovation is likely to be found on a systemic level, between the actors in the destination. It is also argued that the development of urban bicycle tourism is highly path dependent, related to the local bicycle culture. Bicycle tourism should not be viewed as isolated from the locals’ everyday cycling.     

中国旅游发展政策的历史演进(1949~2013)——一个量化研究的视角

文章从1949~2013年中央政府及相关部委发布的379个旅游政策文件的多维度统计分析入手,以全新的视角剖析了新中国成立以来我国旅游发展政策的演化历程。研究发现:(1)我国旅游政策演化是资源配置的行政化转向行政权力制约下的资源配置市场化过程。(2)旅游政策目标始终与国家经济社会发展的战略目标相一致,可大致分为服务外事、经济型事业、经济新增长点、国家战略性支柱产业四个阶段。(3)旅游政策工具以微观管制为主,对资本、土地、技术、人才等生产要素宏观调控能力不足。(4)旅游政策的制定部门范畴不断扩大,政策力度呈波动趋稳态势。研究认为,旅游经济的有效运行高度依赖于社会经济系统的制度安排。在《旅游法》颁布、旅游业进入全新的发展阶段后,技术进步、市场需求、企业竞合关系协同引领的产品业态与商业模式创新是未来产业效率提升的基本方向,宏观调控和公共服务将成为政府旅游管理的基本内容。