The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services

Using the strategic orientation concept of Miles and Snow, the present study aims to test if differences in levels of new service development (NSD) competence exist between prospectors, analyzers, defenders, and reactors. Results from 192 Chinese knowledge intensive business service firms indicate that NSD competence varies in the relation to the firm’s strategic orientation. Prospectors and defenders have higher NSD competence than analyzers. Reactors have lower new service development competence than prospectors, defenders, and analyzers.     

Knowledge intensive business services and their impact on innovation in China

This study investigates the impact of knowledge intensive business services (KIBS) on innovation in China. First, we review the development of KIBS in China by analyzing the agglomeration, utilization, and quality of KIBS. Second, regression techniques are employed to investigate the impact of KIBS on innovation in the Chinese economy. We found that KIBS are becoming a major force in promoting innovation, especially in eastern China. Furthermore, we also found that the effect of KIBS on innovation is highly related to the average level of human capital. Given the findings in this study, we provided some policy suggestions.     

Improving human capital through knowledge management practices in knowledge-intensive business services

This article studies how knowledge management (KM) practices improve human capital. We conceptualize KM practices through six dimensions and test the relationship between each dimension and human capital. The empirical study which was carried out in Spanish firms belonging to the biotechnology and telecommunications industries shows that introducing KM practices has a positive impact on the improvement of human capital. In fact, firms that introduce practices related to continuous learning and the development of an innovative culture that encourages R&D projects improve the skills or abilities of their human capital.     

Data mining in business services

Data mining applies traditional statistical tools as well as artificial intelligence algorithms to the analysis of large datasets. Data mining has proven very effective in many fields, including business. This paper reviews applications of data mining relevant to the service industry, and demonstrates primary business functions and data mining methods. Typical industry data mining process is described, analytic tools are reviewed, and major software tools noted.     

Knowledge-intensive business services in transition economies

Knowledge-intensive business services accounted for a rapid growth in transition economies after 1989. The growth in value added outpaced growth in employment, which indicated increasing labour productivity in this sector. Studies based on input–output tables found that development of business services was closely related to development of communication services in advanced EU member countries. The input–output analysis did not confirm this relation for Slovakia and the Czech Republic and found a medium to strong level of correlation for Hungary. Development of a market economy was likely to be a major factor behind development of business services. This assumption was tested on empirical data. The use of communication and business services could be a proxy for introduction of new technologies in production functions. The functions indicated that these industries made a significant contribution to economic growth both in advanced and transition economies. Output elasticity coefficients were quite similar in the Czech Republic, Hungary and Slovakia and the EU member countries.     

Internationalisation and innovation in the knowledge-intensive business services

This paper aims to analyse the link between the distinct degree of internationalisation and the innovation activities of Knowledge-Intensive Business Services (KIBSs). The empirical results suggest that there are differences between the groups of KIBS analysed, particularly with regards to their characteristics, innovation activities, use of source of knowledge, use of advanced technologies and value-added practices, and innovation outputs. However, these differences are not always systematic. There is a noticeable tendency for domestic establishments to perform more weakly with regards to innovation-related activities and innovation outputs than international establishments, but also between KIBS that have different degrees of international activities.     

From knowledge to business ecosystems: emergence of an entrepreneurial activity during knowledge replication

Small Business Economics - Our article emphasizes the relationship between knowledge and business ecosystems. Transformation of a knowledge ecosystem can lead to the emergence of a technological...     

连锁经营在知识经济条件下的运营机理分析

在知识经济时代,基于工业经济条件发展与兴盛的连锁经营模式,因为时代变迁导致诸多不合时宜.规模经济不再是连锁经营效益取得的根源,而是结果,其根源是知识的经济性与知识资产的效益性,连锁经营扩展须基于知识有效复制.知识经济时代的连锁经营,有着具有时代性与独特性的运营机理与科学方法.     

Using informal learning for business decision making and knowledge management

The process of making decisions in business requires, among other things, the efficient management of information to do with employee competencies. Dealing solely with competencies that employees learn in institutional contexts, however, is insufficient, as employees also acquire competencies through informal learning activities outside the organization. If an organization is to make well-informed decisions, the entity must gather information about the external activities of its employees that contribute to their competency development. This paper proposes a methodology to facilitate the identification and recognition of an employee's informal learning instances, which receives support from a technological framework. To validate the methodology, a pan-European project implements the framework, and a panel of experts evaluates its modus operandi. The main findings from this study suggest that, although making decisions on the basis of instances of informal learning is possible, both the methodology and the tools behind the gathering of this information should be flexible enough to satisfy the needs of the organization.     

The sociology of knowledge: Toward an existential view of business ethics

Business ethics is the study of ethics as it applies to a particular sphere of human activity. As such, business ethics presupposes a difference between an individual's experience within a business organization and his or her experience outside the organization. But how do we examine this difference? How do we discuss an individual's experience of “everyday reality”? What processes create and sustain this reality, and how does one's version of “reality” affect what is, and what is not, ethical? This paper outlines an approach to these questions based on theory from the sociology of knowledge, an approach which makes some progress towards making business ethics more existential. The sociology of knowledge, and particularly the social constructionist perspective, is concerned with how an institution creates “knowledge” and how this “knowledge” affects the cognitive processes of the individuals who make up the institution. The dialectic nature of the interdependent processes which shape both the individual and the organization are important in understanding how business ethics, as one kind of social knowledge, are enacted. Examining these processes leads to several interesting hypotheses about the nature of both the study and practice of business ethics. XXX“Only individuals have a sense of responsibility.” — Friedrich Nietzsche     

Ethical issues in the development and application of business and management knowledge

This paper deals with four ethical issues in the development and application of business and management knowledge. The issues examined are: (1) failure to adopt or disclose knowledge with proven value that could benefit individuals, organizations, and society; (2) inappropriate implementation or incomplete disclosure of knowledge with proven potential; (3) use of knowledge for the exclusive benefit of a selected interest group even if harm is done to others; and (4) intentional falsification or misrepresentation of knowledge as something other than what it is known to be. Each of these issues are illustrated with actual case histories and are examined using frequently accepted ethical concepts.W. Jack Duncan is Professor of Management and Associate Dean at the Graduate School of Management, University of Alabama at Birmingham. He is a Fellow of the Academy of Management; President of the Southern Management Association, 1984–1985; Past-President Southwest Division of the Academy of Management, 1982; and former member of the Board of Governors of the Academy of Management. He has written many articles which have been published in various journals.An earlier draft of this paper was presented in the Visiting Lecturer Series at the Faculty of Management, Concordia University, Monteral, Quebec, Canada, May 1982.     

Exporting and productivity in business services: Evidence from the United States

Does exporting make firms more productive, or do more productive firms choose to become exporters? This paper considers the link between exporting and productivity for a sample of firms in US business services. We find that larger, more productive firms are more likely to become exporters, but that these factors do not necessarily influence the extent of exporting. This conforms with previous literature that there is a self-selection effect into exporting. We then test for the effect of exporting on productivity levels after allowing for this selection effect. We model both the relationship between exporting and productivity, and a simultaneous relationship between export intensity and productivity after allowing for selection bias. In both cases we find an association, indicating that productivity is positively linked both to exporting and to increased exposure to international markets.     

Key business dilemmas & the marketing remit in business-to-business marketing services

Various studies examining the business trends and utilisation of marketing techniques have been undertaken by the authors in many fields of marketing services, including advertising, public relations and strategic marketing consultancy. Recently, these findings have been updated through a survey of practitioners' views. From these findings, this paper first explores the core underlying business trends and key resulting marketing issues facing these providers of marketing services. The discussion then expands to examine how these businesses themselves utilise the marketing toolkit, benchmarking current practices against the ‘textbook’ view of good marketing endeavour. For these providers of marketing services the understanding and use of marketing per se differ quite significantly, but all acknowledge the need to improve their own strategic and tactical marketing practices.     

Involvement, satisfaction, and brand loyalty in a small business services setting

Considerable resources are expended annually on building business brands, yet the literature is virtually silent on brand loyalty in a business setting. This study examines the relationship between attitudinal loyalty and behavioral loyalty in a business services context, and attempts to identify two key antecedents of loyalty in this context. In particular, little is known about small businesses as customers, despite their significant contribution to the economies of developed nations. A longitudinal design is implemented, and data are captured on both attitudinal loyalty and subsequent loyalty behaviors (i.e., actual purchase behavior). The findings demonstrate the value of conceptualizing and measuring both attitudinal and behavioral components of brand loyalty. Specifically, the results indicate that attitudinal loyalty mediates the effects of the antecedents studied (category involvement and purchase satisfaction) on behavioral loyalty. Implications for marketing theory and practitioners are discussed, and possible directions for future research are sketched.     

基于用户行为的移动互联网服务运营商业务营销模式研究

随着移动互联网从封闭走向开放,其产业价值链条趋于复杂深入,电信运营商已不再占据产业链的核心环节。同时,移动互联网带宽的限制、用户的注意力有限及用户上网时间的零碎化,使得服务运营商在激烈的竞争环境中不得不慎重选择其业务产品的营销模式,本文通过对目前移动互联网用户群行为特征及用户行为影响因素的分析,结合移动互联网现有业务产品的特点和市场现状,构建基于用户行为的移动互联网服务运营商的业务营销模式,以期为移动互联网服务运营商选择合理的业务营销策略提供参考与借鉴。     

Experiential knowledge antecedents of the SME network node configuration in emerging market business networks

This paper aims to determine experiential knowledge antecedents of the network node configuration (i.e., dyad or triad) of SMEs entering emerging market business networks. Three kinds of knowledge of different degrees of specificity are assessed, namely, general internationalization, market-specific, and customer-specific knowledge. The sample consists of 203 SMEs in southern Sweden with experience of entering the Baltic State, Polish, Russian, or Chinese markets. The theoretical framework integrates network theory and internationalization process theory in order to understand and explain the internationalization of smaller firms. The hypotheses formulated are tested using logistic regression, which indicates that market- and customer-specific types of knowledge favor a dyadic network node configuration into the emerging market business network, while general internationalization knowledge has no significant effect. In addition, interaction effects were seen to moderate relationships between knowledge antecedents and the network node configuration of the sampled SMEs.     

Spatial divisions of expertise: Knowledge intensive business service firms and regional development in Norway

This article explores the regional geography of professional, information and intellectual services in Norway. Norway is used as one way of critiquing the global cities literature by exploring the multiple ways in which knowledge intensive services are created and consumed outside global cities. Norway's regional geography of knowledge services is one of concentration and dispersal; both processes are explained by the ways in which clients access external expertise. An evolving spatial division of expertise is identified based on the ways in which service suppliers and consumers access and combine expertise that is available in different locations. Part of this evolving spatial division of expertise is illustrated in the ways in which large European providers of consultancy expertise have displaced American providers from Norway's top ten ranking of consultancy providers. The paper identifies a series of fundamental changes that are taking place in the consultancy industry that affect the ways in which consultancy is provided to the Norwegian market.     

An examination of the emotions that follow a failure of co-creation

Service research has contributed to our understanding of the externally-directed emotions that customers experience, such as anger. However, there is limited knowledge about the self-directed emotions that customers experience, such as shame and guilt. This knowledge is specifically lacking within the context of failure of co-created products and services. Our mixed-method research delineates the self-directed emotions that arise when co-created products and services fail. We found that failure of co-created products differ from general situations of failure in that externally-directed emotions attain latency and customers experience self-directed emotions such as guilt, shame, and self-pity. We also found that the self-directed emotions are driven by (a), sadness, and (b), the nature of the causal attributions that the customers ascribe to the failure. This effect was moderated by the degree of co-creation. After analyzing our findings, we discuss the theoretical and practical relevance of the study.