我国企业推行6σ管理方法的思考

文章通过论述6σ管理在企业发展中的重要作用,认为认识、资源、战略与文化、体系整合与激励机制等方面的障碍是我国企业推行6σ管理过程中遇到的重要问题,并结合实际,提出了将6σ管理纳入企业经营战略,塑造企业文化;将6σ管理与全面质量管理(TQM)、ISO9000标准;流程再造及其它管理体系相结合、充分利用各种人才资源,完善激励机制;加强与供应商、分销商、顾客的沟通,持续改进;注重投入与效果评价等我国企业推行6σ管理的策略建议。     

实施6σ管理 增强企业竞争优势

本文拟先讨论企业经营策略的特征及竞争优势,并透过6σ管理实施成功典范的企业案例,从中探讨6σ质量管理系统整体构建,并论述6σ策略管理的管理内涵,且提出实施6σ管理,增强企业竞争优势的基本策略。     

6σ管理——全面质量管理的新量变

对于正掀起质量管理风暴的6σ管理,我国企业应如何正确认识,如何在ISO9000、TQM(全面质量管理)和6σ管理中抉择。针对此问题,本文从多方面分析比较了TQM和6σ管理,提出了应该以发展的眼光来正确地看待TQM的观点,认为6σ管理是TQM回归美国所结出的新硕果,是TQM的新量变,是真正贯彻TQM理念的先进模式。     

商业银行操作风险的6σ管理方法

操作风险是现代商业银行面临的主要风险之一,操作风险同质量管理水平密切相关。6σ管理是现代质量管理的最新成就,对于有效管理操作风险具有重要的意义。本文简要介绍了6σ管理方法,并给出了商业银行操作风险6σ管理的建议。     

6σ管理法提升软件企业核心竞争力研究

当今中国软件企业面对激烈的全球化竞争,要谋求长远发展,立于不败之地,必须从根本上提高产品和服务的质量,同时又必须保证成本最低。6σ管理法正是达到此目标卓有成效的方法。本文在介绍6σ管理概况的基础上,提出推行6σ管理法要注意的问题,深入探讨利用6σ管理法对于提升软件企业核心竞争力的作用。     

基于6Sigma理念的物流配送管理

本文对6σ管理思想进行了分析,并将其思想创新运用于物流配送业,为现代配送管理提供了发展方向。     

浅析6σ管理法与酒店管理的结合

物价的上涨催生了酒店新问题的产生以及潜在问题的暴露,6σ管理法作为一种卓越的管理方法能有效促进酒店降低成本、提高服务质量,解决目前遇到的问题。本文从6σ管理理论入手,阐述了6σ管理法与酒店管理的结合。     

企业中6σ精细人力资源管理研究

本文针对曾在中国风靡一时的六西格玛(6σ)管理每况愈下的现状,通过对精细管理理念下的人力资源管理和六西格玛管理的分析,得出我国企业六西格玛管理推行达不到真正目标,其最主要的原因之一是缺少人力资源管理部门的战略性规划和实施,六西格玛管理团队忽视人了力资源管理部门同六西格玛管理团队的同等地位。     

浅谈6σ质量管理在网上银行中的应用

在网络经济的背景下,顾客充分享受着网络给生活带来的极大的便利,在追求网上银行功能和业务的同时,也更加关心服务的质量,使得银行这一服务性行业的特点有充分的展示出来,服务质量影响着我国网上银行的发展,因此必须努力提高网上银行的服务质量。本文将6σ理论运用到网上银行的业务中,主要想探讨通过在网上银行的经营过程中引入6σ质量管理,使传统意义上的网上银行能够提供更高质量的服务,为进一步促进和提高网上银行的经营管理提供理论依据。     

六西格玛管理与员工素质

本文简述了6Sigma管理的起源及重要意义,介绍了6Sigma的水平。此外,还介绍了员工素质与哪些因素有关,企业推行6Sigma管理,选对员工很重要。     

六西格玛在酒店餐饮管理中的应用研究

六西格玛管理是一套系统的业务改进体系,本文分析了六西格玛在酒店餐饮管理中适用的可行性。通过解析六西格玛在酒店餐饮管理中的应用流程,探讨了六西格玛在酒店餐饮管理中的应用对策。     

Making the foreign familiar: The influence of top management team and board of directors characteristics on the adoption of foreign practices

This paper examines the firm-level antecedents of Six Sigma adoption in Korea. Our results indicate that firms with top executives and board members having work experience in the foreign country where the focal management practice originated and was popularized are more likely to adopt this practice. Furthermore, firms’ exposure to foreign investors exerts a direct effect and also moderates the impact of foreign work experience on adoption. Prior work experience in the country of practice origin reduces the uncertainty inherent in cross-border adoption by providing executives and board members with greater insight into the presumed benefits of the focal practice.     

Lean six sigma and assurance of learning: Challenges and opportunities

The importance, and associated challenges, of faculty ownership and engagement in the assurance of learning (AoL) process are well documented in the literature. The authors demonstrate how schools can further their AoL objectives by encouraging and subsequently supporting organic, faculty-led initiatives. Specifically, we present a case study of a faculty led initiative to explore and demonstrate, as a proof of concept, how Lean Six Sigma can be used to improve AoL practices.     

精益六西格玛物流与山西企业竞争优势的构筑

物流业作为现代生产性服务业,被列入十大调整振兴规划产业。发展现代物流是减轻金融危机冲击,促进我国经济又好又快发展的重要保障。高效的物流管理水平决定了企业的利润水平,也决定了企业的核心竞争力。精益六西格玛物流追求在所有流程中消除浪费,提升速度,提高质量;通过在质量、时间、成本上的改善提高物流绩效。落后的物流水平已成为制约山西企业发展的瓶颈,精益六西格玛物流是构筑山西企业竞争优势的有力工具。     

A novel framework for customer complaint management

Complaining is one option available to customers to express their dissatisfaction with inadequate services. Their complaints contain valuable information for service providers to improve customer relationships and operational quality, which can ultimately enhance business profitability. Customer complaints are frequently handled at the individual level, however, which addresses the symptoms rather than the causes of customer dissatisfaction. This paper presents a framework integrating a decision tree approach, a common data mining tool, into Six Sigma methodology to analyze customer complaints in aggregate and improve service quality by identifying and addressing the underlying causes of failed service. A case study of a restaurant chain was used to demonstrate the effectiveness of the proposed framework. The results indicated a significant (60%) decrease in the number of customer complaints received. Subsequent long-term benefits can be expected.     

浅析绿色企业文化

绿色管理成为企业管理发展的一种新趋势,绿色企业文化既是绿色管理的重要内容,也是企业实施绿色管理的前提,绿色企业文化也成为管理研究的一个新领域,营造绿色企业文化成为我国企业面对挑战的必修课。由此从绿色企业文化的内涵入手,当前建设绿色企业文化建设很有必要,要从精神层、制度层和物质层三个层面制定建设绿色企业文化的对策。     

关于企业文化与国情的思考

企业文化既是企业发展的底蕴和灵魂,又是社会文化与企业管理实践相融合的产物,分析国外企业文化与国情、社会文化的关系及对我国的借鉴和启示,有助于思考建设有中国特色的现代企业文化问题,企业文化将成为未来企业的第一竞争力。     

浅述CI设计与企业文化

CI作为一种创造企业形象、增强企业形象影响力、改善企业管理的有效工具,已经被证明是一种功能强大的企业推进剂。CI系统构建的战略体系同企业文化各个层面密切相关。成功的企业正是在CI设计的过程中将企业文化与企业经营成功的相结合。     

Antecedents of perceived national and corporate culture differences: evidence from Chinese international strategic alliances

We investigate the determinants of managers' perceptions of national and corporate culture differences, using data obtained from Chinese partner managers of international strategic alliances. An expected positive relationship is found between the extent to which the managers have experienced culture-related management impediments and their perceptions of national and corporate culture differences. An expected negative relationship is found between the extent to which the Chinese partner firms have adopted cultural management policies and the perception of national culture difference, but is not found for the perception of corporate culture difference. The authors find no support for the expected negative relationship between cultural sensitivity and the perception of national and corporate culture differences. Adoption of cultural management policies moderates the relationship between the extent to which managers have experienced culture-related management impediments and their perception of corporate culture difference, but not their perception of national culture difference. It was also found that the degree of cultural sensitivity moderates the relationship between the extent to which the Chinese managers have experienced culture-related management impediments and their perceptions of national and corporate culture differences.