我国离岸软件外包发展的现状、问题及对策

离岸软件外包是继制造业国际产业转移之后,新兴服务业国际产业转移的表现。由于我国在国内市场、人力资源、产业发展环境等方面具有优势,使当今国际软件外包向中国转移的趋势日益明显,软件外包成为企业和产业关注的重点。外包市场集中、软件企业竞争力弱、承包业务处于产业链的低端等是我国离岸软件外包业存在的主要问题,所以应在市场、人才、政策支持等方面努力提高本国软件企业的竞争力。     

北京加快推进服务外包产业发展

最近,北京市出台了《关于促进本市服务外包产业发展的若干意见》,意在加快推进服务外包产业发展,强化本市在国内服务外包产业的领先地位。具体政策主要有：     

我国承接服务外包的现状及对策研究

服务外包已经成为新一轮全球产业转移的大趋势,中国通过发展服务外包不仅有助于提高本国服务提供商的竞争力,更有助与带动整个服务业的发展.本文首先阐述了外包和服务外包的内涵及类型:其次介绍了我国现阶段服务外包发展情况,并运用了SWOT分析法,对我承接服务外包面临的优势、劣势、机遇和挑战进行了分析:最后提出合理政策措施.以期促进我国服务外包产业的快速健康发展.     

我国在岸金融服务外包产业的现状与策略分析

本文介绍在岸金融服务外包的定义和实质,分析我国在岸金融服务外包产业发展的现状及存在的问题,以及我国在岸金融外包产业发展的重要机遇和优势,进而探讨我国在岸金融服务外包产业在政策支持、市场引导和企业培育人才等方面的缺陷和不足,最后提出我国发展在岸金融服务外包产业的相关策略。     

加快我国金融服务外包发展的思考

20世纪90年代以来,全球金融服务外包迅速发展,离岸金融外包不断扩大,内容逐渐深化,金融服务外包全球格局初步形成。中国金融服务外包发展迅速并拥有竞争优势,但金融服务外包市场有待培育,承接国际服务外包业务的努力有待进一步加强。中国要学习借鉴金融服务外包先进经验,发挥比较优势,加强对金融服务外包发展的政策扶持,完善金融服务外包的国际法律环境和监管制度,加快金融服务产业集群基地的建设,推动金融服务外包更快发展。     

企业委托外包服务的风险管理

<正>委托外包服务(以下简称“外包”)可说是21世纪的趋势,全球企业有三分之一的预算用在外包,然而多数企业并未将外包管理纳入管理的一环。唯有将外包视为企业的一项特别业务,才能降低外包风险,提升外包效益。根据IT国际市调公司Gartner的资料,全球外包市场过去五年平均每年增长约34％,全球服务外包的市场规模在3,000亿美元至5,000亿美元之间。预计到2008年,外包市场规模将突破一万亿美元。美国企业中更有一半以上的主管表示,他们将外包视为一种策略性工具。在许多产业中,外包服务已经占了企业三分之一的预算。《外包革命》的作者麦可·考贝特更大胆预言,在未来的十年,这三分之一的预算额度可能会攀升到70％～80％。而且     

金融发力助推中国服务外包产业

近年来,我国服务外包产业发展迅速。截至2009年6月,中国以承接国际服务外包业务为主的企业已超过6600家,从业人员超过121万人。2009年上半年,我国承接国际服务外包合同执行金额达25.6亿美元,同比增长32.5％,新增就业29.7万人。目前,我国外包产业已形成环渤海、长三角、珠三角3大产业集群,并开始在中西部地区和东部地区兴起。     

大庆市服务外包产业定位与发展思路

大庆市是我国二十个服务外包示范城市,服务外包产业已经具有一定规模。大庆是服务外包产业定位,需要在了解自身优劣势和面对的机遇挑战情况下,聚焦某一个或某几个产业重点培育,在全国服务外包产业发展格局中形成自己的竞争优势。通过SWOT分析,可以得出大庆应当借助自身的石油石化资源优势,发展相关行业的服务外包,构建适合本地特征的服务外包产业核心竞争力。     

打造西安对欧美服务外包的BPO-ITES“航母”

<正>服务外包的分类及内涵服务外包产业主要分为两大类:ITO和BPO。ITO是信息技术外包,包括互联网应用,信息管理,软件开发、硬件维护在内的委外业务;BPO从事业务流程经拆分后的数据信息采集,集成,分析等委外业务。     

财政部等九部门发文鼓励发展境内服务外包

财政部、国家发展改革委等九部门日前联合发布通知,鼓励政府和企业通过购买服务等方式,将数据处理等不涉及秘密的业务外包给专业公司,促进中国服务外包产业又好又快发展。这是继年初国务院将北京、上海、天津等20个城市列为中国服务外包示范城市,并出台一系列鼓励和支持服务外包产业发展措施后,中国又一促进服务外包产业的扶持举措。根据外包目的地是否在国内,     

湖北省承接国际服务外包的制约因素分析

文章在简要介绍湖北省服务外包产业发展现状的基础上,根据服务外包承接地竞争力影响因素评价标准,从基础因素、企业因素和市场因素三个方面对湖北省承接国际服务外包的制约因素进行了分析.研究发现,湖北省承接国际服务外包存在较多的制约因素,如政府扶持力度不足、知识产权保护体系不完善、劳动力成本的增加、外包企业规模小、外包企业创新能力不足、服务外包中介组织体系不完善、人才流失严重、英语沟通水平低等.最后,从政府和企业两个层面提出了湖北省承接国际服务外包的政策建议,包括政府要加大政策扶持力度、加大知识产权保护力度、完善中介服务体系、改善用人机制、重视英语教育等,企业要不断扩大规模、加强自主创新能力和提高服务质量等.     

The value impact of strategic intent on firms engaged in information systems outsourcing

While information systems outsourcing has been on the rise in recent years, empirical evidence about whether IS outsourcing is value creating for shareholders is limited. Little is known about what factors influence the relation between information systems outsourcing and firm value. This study examines the effect of information systems outsourcing announcements on firm value by analyzing whether equity market reactions are associated with the management's strategic intent for outsourcing and firm characteristics of the outsourcing firm. After examining 103 IS outsourcing announcements made during the period from 1996 to 2003, results suggest that value is created for firms outsourcing with short-term operational intent rather than for longer term strategic reasons. In addition, the increase in firm value from an IS outsourcing announcement is positively associated with the firm's operating asset efficiency and the firm being in a service industry.     

Outsourcing,information leakage,and consulting firms

I analyze the R&D investment of firms that decide between outsourcing and in‐house production when information leakage is present (contractors learn clients' technology and can diffuse it to competitors)in a general equilibrium model. Information leakage tends to concentrate the outsourcing market: despite the fact that the original market is competitive, when a market for information arises, it is monopolistic. If contractors do not have control of the information, the market splits into a set of high‐tech firms that never outsource and a set of low‐tech firms that always outsource. The equilibrium structure captures several features observable in the management consulting industry.     

内部审计外包的策略选择:组织柔性视角的案例研究

因市场环境日新月异的变化以及企业间竞争的加剧,内部审计外包成为不少企业的选择。本文运用组织柔性理论探讨了企业采取内部审计外包策略的动因和影响因素。在此基础上,采取案例研究的方法,选择同为电信行业的两家企业作为典型案例,阐释了内部审计外包的机构设置、模式设置、边界设置等问题。研究结果表明:内部审计外包作为一种企业内部柔性能力,体现组织结构与企业环境匹配的适应性,不同企业采取权变的方法选择外包策略。     

Indian IT outsourcing industry: Future threats and challenges – A reassessment

A recent paper has argued that the future of the Indian IT outsourcing industry is uncertain. This uncertainty emanates from paucity of quality manpower, inability of the industry to move up the value-chain, underdeveloped state of the domestic market and unpreparedness of the industry for disruptive technologies. These factors may erode the competitive advantage of the industry and inhibit the growth momentum. This paper is an attempt to reassess the findings considering a longer time horizon, encapsulating a broader set of information and supporting evidences from literature. Our findings suggest that the exponential growth the industry has exhibited over the years has not shown any significant reversals in recent times. Further, reassessment of the concerns outlined earlier makes it a bit difficult to believe that the industry is likely to face any serious threats and challenges in the foreseeable future. Instead, our findings suggest that the future of the Indian IT outsourcing industry is not that uncertain, and in all probability the industry would retain its competitive standing in the global market and make promising strides ahead.     

基于顾客满意的外包软件质量评估

以QFD思想为指导,从顾客满意角度出发,将顾客的质量需求与顾客满意度相关联,考虑产品质量和服务质量两个方面的顾客需求。构建软件外包质量屋,从而发现软件外包需要关注的质量需求、技术需求以及服务需求,为提升软件外包的产品质量和服务质量提供具体可操作的参考。在顾客需求重要度评判上采用网络分析法ANP,克服各指标间的相关性,提高评价准确性。     

Contractual and Accounting Controls in Outsourcing Agreements: Evidence from the Australian Home Loan Industry

The objective of the article is to examine the contract–accounting control relationship in an outsourcing context and, specifically, issues such as the extent to which contracts and accounting are jointly implemented and integrated in managing supplier relationships. Through an exploratory analysis of outsourcing arrangements in the Australian home loan industry, the study finds that the contracts examined provided a broad relationship frame rather than controls that could be utilised to manage the relationship. Also, accounting controls were only implemented once the outsourcing relationship was underway. Finally, accounting controls operated independently of the contract in two of the three cases examined.     

The Use of Management Control Mechanisms to Mitigate Moral Hazard in the Decision to Outsource

Using archival data from the U.S. passenger airline industry, this study examines whether management control mechanisms aimed at mitigating moral hazard explain outsourcing decisions over and above transaction cost economics (TCE) determinants documented in prior research. Consistent with TCE theory, we find that in‐house production efficiencies and our proxy for transaction risk (i.e., deriving from transaction infrequency, transaction complexity, and relationship‐specific investments) significantly explain the extent of outsourcing of aircraft maintenance. We extend TCE insights to show that incentive delta (i.e., the sensitivity of CEO portfolio holdings to stock price changes) strengthens the negative association between production efficiencies and outsourcing while incentive vega (i.e., the sensitivity of CEO holdings to stock return volatility) weakens the negative association between transaction risk and outsourcing. Monitoring strengthens the negative association between in‐house production efficiencies and outsourcing, but has no effect on the transaction risk–outsourcing relation. The results suggest that the use of outsourcing to achieve cost savings is promoted through both incentive contracts and monitoring, but outsourcing to achieve the desired risk level is promoted only through incentive contracts.     

全球金融服务外包产业发展最新趋势及中国策略

经济危机使全球服务外包产业深受影响。规模最大、发展最快的金融服务外包领域出现巨额合同交易显著减少、辅助性后台外包需求加快释放、国际金融机构海外自营中心外部化以及部分发展中国家和新兴市场出现反向式增长等新趋势。经济衰退背景下,国际金融机构加快业务转移和重组趋势明显,对外开放和竞争加剧也将加快释放国内金融机构的外包需求,跨国服务商的示范作用有利于本土服务商迅速提高综合竞争力加之中国具有的多种竞争优势,后危机时代有望支持其成长为新的全球金融服务外包中心。为加快产业发展,应在全面培育市场主体和积极改善外部环境等方面做出更多努力。     

离岸外包对中国就业结构影响研究——基于中国工业面板数据的实证分析

本文利用中国工业行业面板数据实证分析参与离岸外包对不同技术密集型行业就业结构的影响,研究结果显示：离岸外包对我国就业存在正效应,但存在行业差异,对熟练劳动密集型行业影响较强.外包对就业结构影响不显著,对熟练劳动密集型行业熟练劳动就业有正效应,对非熟练劳动密集型行业熟练劳动就业有负效应.因此笔者认为,要增加对熟练劳动密集型行业承接外包的扶持力度,提升企业在全球价值链分工中的地位,加快产业结构升级,改善就业结构.