Smart Cards in the Internet Commerce Era

Abstract

Smart cards are the latest wave in the world of electronic commerce. The latest development in smart cards technology is its Internet related applications, which are mostly related to the support of online payment systems and its infrastructure. This paper propels the role and potential impact of the smart card and provides insights on implementing new technologies. It is intended to develop plans and discuss solutions and navigate through the myriad of processing investment decisions impacting the anticipated widespread acceptance of the smart card in the Internet commerce era. Managerial implications for Internet commerce are addressed as well.     

后危机时代世界经济的风险

在后危机时代,加强金融监管,重振制造业,改革社会保障制度,成为美国的政策取向。但是,美国实行这些举措的前景并不乐观,仍然会为未来世界经济发展带来巨大的风险和不确定性。     

增强企业在电子商务时代的竞争优势

随着电子商务的发展,企业间的竞争模式发生了很大改变,而竞争优势的取得是企业发展和壮大的必要武器。企业要增强竞争优势,则必须认清电子商务的真正内涵和实质,并进行有效运作。     

微时代下移动旅游电子商务对旅游供需双方的影响

随着智能手机的普及和4G网络的快速发展,智能移动终端对人们生活的影响逐渐扩大,以"微终端、微营销、微支付、微服务"为代表的"微时代"已然来临。在这一时代背景下,作为移动电子商务和旅游相结合的产物——移动旅游电子商务,从不同方面对旅游供需双方产生了重大影响,成为旅游业发展的新动力。分析并正确应对这些影响,对新的经济环境下,促进旅游业快速发展起着巨大的推动作用。     

对重大项目社会稳定性风险评估的探讨

重大项目社会稳定性风险评估不仅关系着社会各生产、生活领域的发展,而且于我国社会主义和谐社会的构建也具有重要影响。然而目前我国相关部门对社会稳定性风险价值判断的模糊性和评估机制的不完善严重制约了重大项目社会稳定性风险评估工作的开展,也阻碍了与人民利益息息相关的重大项目本身的顺利开展。我国应加强重大项目社会稳定性风险评估立法,出台社会稳定性风险评估的责任规定,确保风险评估工作有法可依,有理可循;明确风险评估中的关键变量,通过量化主客观指标,进而从整体上提高重大项目社会稳定性风险评估结果的科学性;丰富评估主体,培育风险评估市场,从而为促进重大项目的建成和协调项目与人民群众的利益关系奠定良好基础。     

Social Commerce: A Contingency Framework for Assessing Marketing Potential

A key issue for marketers resulting from the dramatic rise of social media is how it can be leveraged to generate value for firms. Whereas the importance of social media for brand management and customer relationship management is widely recognized, it is unclear whether social media can also help companies market and sell products. Extant discussions of social commerce present a variety of perspectives, but the core issue remains unresolved. This paper aims to make two contributions. First, to address the lack of clarity in the literature regarding the meaning and domain of social commerce, the paper offers a definition stemming from important research streams in marketing. This definition allows for both a broad (covering all steps of the consumer decision process) and a narrow (focusing on the purchase act itself) construal of social commerce. Second, we build on this definition and develop a contingency framework for assessing the marketing potential that social commerce has to offer to firms. Implications for researchers and managers, based on the proposed definition and framework, are also discussed.     

商贸流通业对社会经济发展的影响——以浙江省商贸流通业的发展为例

本文通过ECM模型得出商贸流通业规模和经济规模的长期及短期关系式,证明该关系是保证浙江省经济健康发展的重要条件;通过分析各行业的就业产值弹性,发现商贸流通业对社会劳动力就业的带动能力最大,行业增加值波动是造成从业人员数波动的原因;最后就加快浙江省商贸流通业的发展提出几点建议。     

Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House

CRM has traditionally referred to a company managing relationships with customers. The rise of social media, which has connected and empowered customers, challenges this fundamental raison d'etre. This paper examines how CRM needs to adapt to the rise of social media. The convergence of social media and CRM creates pitfalls and opportunities, which are explored. We organize this discussion around the new “social CRM house,” and discuss how social media engagement affects the house's core areas (i.e., acquisition, retention, and termination) and supporting business areas (i.e., people, IT, performance evaluation, metrics and overall marketing strategy). Pitfalls discussed include the organization's lack of control over message diffusion, big and unstructured data sets, privacy, data security, the shortage of qualified manpower, measuring the ROI of social media marketing initiatives, strategies for managing employees, integrating customer touch points, and content marketing.     

Taming Trojan Horses: Identifying and Mitigating Corporate Social Responsibility Risks

Organizations are exposed to increasing pressures from their constituents to integrate corporate social responsibility (CSR) principles into their ongoing business practices. But accepting new and potentially open-ended commitments is not a harmless exercise, and companies may well expose themselves to serious risks when embracing such principles. To identify these risks, we conducted two naturalistic studies: one exploratory, the other corroborative. The results show that CSR adoption is associated with at least seven different business risks, ranging from failing strategy implementation to legitimacy destruction. To alleviate these risks, we discuss a set of managerial mitigation strategies that have the potential to realign companies’ CSR activities with their strategic objectives. Pursey Heugens is an Associate Professor of Organization Theory in the Department of Business-Society Management at RSM Erasmus University. He received his PhD from the same school. His research interests span positive and normative theories of organizaton, including bureaucracy theory, neo-institutional theory, contractualist business ethics, and virtue ethics. Nikolay Dentchev is an independent research fellow at Ghent University, Belgium, and a project coordinator at the corporate venturing department of Fortis Group (Fortis Venturing). He holds a Ph.D. in business economics from Ghent University. His current research is related to entrepreneurship, instrumental stakeholder theory, and management challenges of corporate social responsibility     

对新时期 "消费储值"等商业欺诈行为的分析

本文拟对去年以来出现的所谓“消费储值”、“消费计点”行为对比 80年代末期 90年代初期曾经风靡一时的“还本销售”等商业欺诈行为进行理论分析 ,讨论其发生、形成、演化的背景、原因、模式和机制。同时对某些似是而非的观点进行分析。最后 ,本文也提出了一定的对策建议。     

人工智能发展的社会风险及监管路径研究

人工智能技术的出现和发展必然会引发一系列潜在风险,包括伦理道德危机、技术滥用隐患、极化异化风险以及军事战争灾难等。与此同时,人工智能时代的到来也使得诸多法律问题陷入困境,如法律主体资格的确定、著作权的归属、侵权责任的认定、人格权的保护以及无人驾驶汽车和替代劳工的相关问题等。对此,必须深入探究未来人工智能发展的监管路径,采取塑造多元价值目标、构建伦理规范体系、建立法律监管制度和加强国际协同合作等措施,有效规避人工智能带来的社会风险和法律挑战,从而最大程度发挥人工智能的积极作用。     

社会政治风险与我国企业对外直接投资的区位选择

本文分别探讨社会风险和政治风险对我国企业对外直接投资(OFDI)区位选择的影响。结果表明:并非在对外直接投资过程中忽视了东道国的社会与政治风险,而是企业对此类风险的关注程度取决于中国与东道国的双边关系;在友好国家投资时,企业并不关注东道国政治风险,而在非友好国家投资时,企业表现出较明显的风险规避倾向;此外,我国企业还具有重政治风险而轻社会风险的特点;随着海外投资经验的增多,东道国政治风险对区位选择的影响越来越显著,但社会风险的影响却越来越微弱。     

后WTO时代中国商会发展模式选择及对策建议

我国商会存在定位不准确、功能残缺、制度不健全、缺乏有效的激励和约束机制、法律地位不明确、缺乏WTO知识等问题,难以真正发挥作用。因此, 须借鉴典型国家的经验,结合我国实际,对我国商会重新进行功能定位,建立健全各种机制,加强管理,切实发挥商会的中介作用,建立政府、市场、商会和企业互动、互补的产业治理结构。     

“互联网+”时代消费类电子商务纠纷解决路径创新

缘于消费类电子商务纠纷解决领域内问题的复杂多样,互联网平台解决纠纷的压力颇大,进行纠纷解决路径创新尤为必要,互联网+时代的到来为创新现有消费类电子商务纠纷解决路径提供了宏观层面的策略指引。云平台、云计算、大数据为具体创新提供了技术支撑,故而创新现有纠纷解决路径,具备基础支撑也是必然选择。     

物联网社会风险演化研究

物联网社会风险的演变过程遵循风险的一般规律,具有典型的高斯分布特性。管理者应关注均数μ和标准差σ这两个变量,以使风险处于可控范围内。从宏观上来看,物联网社会风险的内在演变规律显示其具有无标度网络的幂律分布特性。由此,在物联网社会风险具体应对时,应密切关注其自组织特性、规避其鲁棒性和脆弱性、重视轴心节点,以避免系统风险的产生。     

社会化网络时代下的零价格定价模式分析

在社会化网络时代,催生了一种新型定价模式——零价格定价模式.通过对比传统定价模式与零价格定价模式的异同,发现零价格定价模式能够使部分企业更好地适应当下环境,促进企业发展;通过借鉴效用无差异理论构造相关模型,探讨了零价格定价模式的定价原理,发现企业成本、用户数量及企业供给水平是社会化网络时代下影响企业发展的重要因素,并分析了各因素对企业利润的影响;最后对零价格定价模式存在的风险进行分析,以期帮助企业降低运用零价格模式的风险.     

Determining Consumer Satisfaction and Commitment Through Self-Service Technology and Personal Service Usage

This paper expands research into self-service technology in the service encounter. Self-service technology is where customers deliver service themselves using some form of a technological interface. There is still a great deal unknown about self-service technology, in particular its impact on consumer satisfaction and consumer commitment. With that in mind, this empirical study explores the relative impact of self-service technology on consumer satisfaction and on a multidimensional measure of consumer commitment containing affective commitment, temporal commitment and instrumental commitment. The results reveal that in a hotel context personal service still remains very important for assessments of satisfaction, and affective and temporal commitment. What is particularly interesting is that self-service technology, while impacting these constructs, also impacts instrumental commitment. This suggests that positive evaluations of self-service technology may tie consumers into relationships with hotels. A discussion and implications for managers are provided on these and other results, and the paper is concluded with further potential research.     

新时代我国残疾人社会融合问题研究

社会不同群体间的相互融合是一个复杂的动态过程,要促进残疾人更好地融入社会、实现自我价值,需要充分理解残疾人社会融合的理论界定与实践经验,以此为基础完善新时代残疾人社会融合多领域综合保障机制体系,推动残疾人平等参与和全面融合。通过梳理和分析新时代我国残疾人社会融合的思想渊源,对国内外残疾人社会融合现状、理念、实践进行总结,分析得出应该秉持平等原则、倾斜保障原则、充分融合原则来推进新时代我国残疾人社会融合,并且通过加强制度设计,完善制度框架,构建友好环境,健全设施建设,注重社会引导,实现良性互动,完善社会保障,促进自我认同,推动教育融合,构建全纳教育等方式,将我国残疾人社会融合体制机制建立起来,为我国残疾人对美好生活的向往凝心聚力,彰显大国担当,推动相关研究向世界一流水平迈进。     

通关单柜员式自助打印系统的设计与实现

本研究成功研制的通关单自助打印系统,针对通关单柜台人工打印工作量大、费时耗力等问题,集成应用了真空吸纸控制、走纸直通道、快速升降台与大容量进纸容器、激光对射厚度检测、位移传感器检测、定制开发PR2打印机设备等多项光机电先进技术,设计实现具有纸张调度、OCR识别、打印控制3个子系统的打印装置,有效解决一式多联并可能带有附页的通关单安全、快速、批量打印问题;建立了与CIQ2000系统无缝衔接的应用系统,实现自动下载通关单数据,自助打印通关单,自动发送电子通关单到海关,自动核销通关单流水号等功能。该系统的应用提高了通关效率,提升了通关单签证质量,减轻了检务前台工作压力,有效缓解了人员不足的矛盾,为建设和扩展检验检疫自助报检大厅功能,为企业提供远程延伸服务奠定了基础。