Workplace bullying and employee outcomes: a moderated mediated model

Abstract

This paper investigates the relationship between workplace bullying and employee outcomes in a healthcare setting. Drawing on HR process theory, we investigate the mediating role of the perceived effectiveness of implementation of anti-bullying practices on employee outcomes and whether targeted line manager training was a moderator of that relationship. Our multi-level analysis (utilising responses from 1507 employees within 47 hospitals with matched HR Director interviews), finds that the relationship between workplace bullying and employee outcomes is partially mediated by employees’ perceived effective implementation of intended anti-bully practices. The mediated relationship is moderated by targeted line manager training in anti-bullying practices. The mediated moderation model illustrates that it is effective implementation of anti-bullying practices enhanced by targeted training that is required to reduce bullying probabilities and their associated negative employee outcomes. The paper contributes to resource based view of the firm, HR process and human capital theories. The implications for future research and practice are discussed.     

Revision of the workplace bullying checklist: the importance of human resource management's role in defining and addressing workplace bullying

Human resource professionals (HRPs) in the US are important actors in workplace bullying (WB) situations. Most WB research currently focuses on the target but fails to include the individual most often left to interpret and respond to complaints of bullying – the HRP. We argue that because HRPs must work to identify, understand and deal with victims and bullies; HR should have a voice in assessing WB. The difficulties HRPs report in effectively responding to employee complaints of WB have been attributed to a number of factors, including conflicts among multiple HR roles in the organisation, a paucity of specific organisational policies and guidelines for dealing with bullying, and ambiguous definitions and criteria for behaviour to be considered bullying. The impetus for the study reported here was the need to clarify the definition of bullying incorporating the HR perspective, determine what behaviours and criteria are seen as bullying by HRPs. Scale use and limitations are discussed as well as theoretical and practical implications.     

Workplace bullying in the context of organisational change: the significance of pluralism

The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay‐off procedures in India's information technology sector, underscores the rhetoric of unitarist human resource management and reinforces the importance of union action and co‐worker mobilisation. The findings support the emergent view that collectivisation is the only solution to workplace bullying.     

Exploring the fluid boundary between ‘legitimate performance management’ and ‘downward bullying’: an experimental approach

Using an experimental design, this research examines the extent to which managers and employees perceive management behaviours differently. Eight simulated employment scenarios were presented to an aggregated sample of managers and non‐managerial employees (n = 435), and the respondents were asked to evaluate the extent to which the behaviours depicted are seen as bullying. It was found that employees are more likely than managers to perceive ‘legitimate performance management’ as bullying but also that managers are more likely than employees to perceive more overt bullying as bullying per se. This divergence in perceptions suggests that what constitutes bullying, ontologically speaking, depends on one's point of view and implies that reality is socially constructed. The research has important implications for organisations and trade unions in the development of bullying policies and procedures.     

Coping with an emerging market competition through strategy-human resource alignment: case study evidence from five leading Japanese manufacturers in the People's Republic of China

This paper documents how PRC-based Japanese affiliates can align their human resource management (HRM) policies and practices with their business strategies based on in-depth interview surveys of the five leading Japanese manufacturers in China. In particular, using a multiple-informant research design to interview both top and human resource managers in each site, the study has attempted to clarify the strategic fit between the business strategies pursued and HRM practices adopted in China. Our interviews with top management for each affiliate revealed three types of business strategies that the PRC-based affiliates adopt to gain competitiveness in the Chinese market. Separate interviews with HR managers further clarified that affiliates' HRM efforts are aligned with the strategy each affiliate is pursuing. The findings are used to suggest several hypothesized relationships between the particular strategies pursued and the HRM practices adopted in China. Furthermore, this study has provided some important insights as to how the choice of affiliate-level business strategies in China affects the ‘hybridization’ processes of the HRM policies and practices used in the cross-national business environment.     

The role of pay secrecy policies and employee secrecy preferences in shaping job attitudes

Although pay secrecy continues to garner attention in human resource management, little research examines how these policies impact employees. Research inconsistently links secretive pay policies to unfavourable outcomes but has yet to consider that employees may have varying attitudes toward these policies. We examine how employee preferences modify the effect that organisational pay secrecy policies have on employee attitudes in a sample of 431 employed adults. To accomplish this goal, we create measures of pay secrecy policies and pay secrecy preferences that each differentiate two facets of pay secrecy: distributive pay non‐disclosure and communication restriction. Polynomial and moderated regression analyses indicated that disparities between employee preferences and organisational pay secrecy policies can reduce job satisfaction and perceptions of informational, interpersonal, and procedural justice under certain circumstances. These results simultaneously highlight the importance of employee attitudes toward pay secrecy policies and the challenges human resource practitioners face in managing employees with diverse preferences.     

A purposeful approach for implementing preventive measures among European teaching professionals: bullying,deteriorated organizational factors and the mediating role of job dissatisfaction in poor health perception

Abstract

This research aims at examining how workplace bullying, a collection of predominant organizational factors and job dissatisfaction may both directly and indirectly influence the emergence of negative health perception among teaching professionals in occupational settings. The method utilized for testing the research hypotheses is based on Partial Least Squares Structural Equation Modeling (PLS-SEM), which enables the simultaneous assessment of construct measurement and the estimation of hypothesized relationships. A sample population of 2328 European educators has been employed to reach research objectives. Results suggest that negative health perception escalates when there is a direct conditioned correlation between this factor and either bullying or certain working conditions, while indirect effects are unveiled when dissatisfaction is added to the research framework as mediating construct. From a theoretical perspective, this work contributes to human resource management research on the subject of detection and prevention of those underlying organizational constituents that might potentially undermine occupational health. From a utilitarian perspective, the findings of this research encapsulate promising implications not only for teaching professionals but also for educational institutions that pursue the continual improvement of health and performance in their educators through human resource management.     

The interaction of human resource policies and practices with the implementation of teamworking: evidence from the UK public sector

Our study examines the interaction of human resource policies and practices with the implementation of teamworking. Put simply, do certain human resource policies and practices support the implementation of teamworking? Do certain human resource policies and practices work against the implementation of teamworking? It utilizes an illustrative case from the UK public sector – the Inland Revenue, the UK tax assessment and collection agency – to address the research question. The case of the Inland Revenue gives support to the argument that it is necessary to identify and understand the differences between a variety of forms of teamworking. With the variation in forms of teamworking that are implemented, there may be variations in the human resource management context. In short, a contingency approach to the interaction of the implementation of teamworking with human resource policies and practices may be appropriate. In the case, teamworking was implemented to facilitate the introduction of a new tax regime in the face of reduced numbers of middle managers and clerical employees, and certain human resource policies and practices had an effect upon its implementation. These were front line manager selection and development in particular, while team member selection and development and employee relations appeared less important.     

Climate for conflict management,exposure to workplace bullying and work engagement: a moderated mediation analysis

The present study investigates a potential preventive factor in relation to workplace bullying. Specifically, we examine how climate for conflict management (CCM) may be related to less bullying, increased work engagement, as well as whether CCM is a moderator in the bullying engagement relationship. The study was based on a cross-sectional survey among employees in a transport company (N = 312). Hypotheses were tested simultaneously in a moderated mediation analysis which showed that bullying and job engagement were related (H1), CCM was related to less reports of bullying (H2), CCM was related to work engagement (H3) and that CCM was indirectly related to job engagement through bullying (H4), but only when CCM was weak (H5). That is, CCM moderated the relationship between bullying and work engagement in that this relationship only existed when CCM was low. The present study contributes to theory within this research field by showing that organizational measures may not only prevent bullying, but may also affect how employees react when subjected to bullying. Furthermore, the effect of climate in relation to bullying may be down to the narrow bandwidth facet of CCM. The study informs employers how they may act to prevent bullying while also reducing the potential negative outcomes of those cases of bullying that inevitably will show up from time to time.     

企业人力资源规划对就业的影响分析

企业人力资源规划是企业人力资源管理的核心职能,企业通过人力资源规划调整其内部人力资源的供求平衡,从而直接影响到企业的具体用人行为。当前就业问题仍然是我国非常突出的经济和社会问题,加之金融危机的影响,就业问题更加严峻。企业是实现就业的主体,是影响社会就业的一个很重要的因素,同时企业的人力资源规划行为具有政策导向性,企业应当承担相应的社会责任,从而根据就业政策采取合适的人力资源规划措施以缓解社会就业的压力。     

International human resource policies and practices in japanese,european, and united states multinationals

This article presents the results of a survey comparing international human resource policies and practices in Japanese, European, and United States multinational companies. The survey focused on the use of expatriates over local nationals in overseas management positions, adoption of nonethnocentric policies, and incidence of international human resource management problems. Regression analysis using the entire sample indicated that ethnocentric staffing and policies are associated with higher incidence of international human resource management problems. Also, Japanese companies as a group are shown to have more ethnocentric staffing practices and policies, and they experience more international human resource management problems than do American and European firms.     

Using human resource management to enhance competitiveness: Lessons from four excellent companies

Recent research has emphasized the strategic focus that human resource management must have in order for an organization to fully utilize its human resources in a competitive market. However, few empirical studies have been done to date regarding how human resource planning should be linked to strategy. An extensive in-depth study of four large, complex, and very successful companies supports the widespread belief that human resource management can be a powerful tool to enhance competitiveness when policies and practices are logically driven by a firm's strategy and by the key environmental factors it faces. This article describes that study and looks at how the areas of selection, appraisal, reward, and development are handled by these firms. Based on both the specific policies and the actual practices as perceived by middle managers (those that implement the policies), the article presents a contingency framework which offers guidelines as to how certain HRM practices should be implemented to gain competitive advantage.     

The ‘science’ and ‘practice’ of HRM in small firms

This paper looks at the ‘science’ and ‘practice’ of human resource management in small firms. While there is growing evidence that the practice of human resource management in small firms is characterized by informality, there is less evidence about the science, or explaining why this is the case. We look to writing on strategic human resource management, which has at its heart the resource based view of the firm, for possibilities offered to understanding the science of human resource management in small firms.     

Bullying as Unacknowledged Organizational Evil: A Researcher's Story

The role of the sociopathic bully is considered in terms of his/her responsibility for acts of evil in organizations. First, the literature on bullying is considered with the suggestion made that the term bully may be something of a euphemism, contributing to the problem of bullying not being taken sufficiently seriously. Bullying is then considered as a means of torture in organizations. The case study is introduced, where the author—an academic—is daring to share her story. Several of Biderman's constructs of coercion (Amnesty International, 1975. Report on Torture. London: Gerald Duckworth.) are used to showcase the case material shared which, when taken together, depict the relentless and deliberate nature of the bullying that took place. The paper concludes with an evil outcome of the bullying but, also, the success of the target in surviving. Some practical considerations as to what to do if bullying takes place are considered.     

Structure and Culture Change In Two Uk Organisations: A Comparison of Assumptions,Approaches and Outcomes

Christopher Mabey and Geoff Mallory, who are respectively Head of and Research Fellow at the Open University Business School's Centre for Human Resource and Change Management, focus on attempts to modify behaviour and cultivate new competencies through cultural and structural change. They explore these issues, first, theoretically, by reviewing the growing body of relevant literatures and, second, empirically, by analysing two case organisations – the General Motors-Isuzi joint venture, IBC Vehicles Ltd, and Grampian Health Board – which adopted very different approaches. In both cases, they consider what assumptions underpinned the change processes, what human resource strategies policies were pursued, and what outcomes were apparent.     

Testing alternative models of human resource policy effects on trade union recognition in the Republic of Ireland

This paper tests two alternative models of human resource policy effects on the incidence of union non-recognition in a sample of over 150 organizations in the Republic of Ireland. A series of scales of human resource policy sophistication is developed, guided by the broad body of theory in the area of HRM. A conceptual model linking HRM policies to union recognition/non-recognition is also elaborated. Two alternative theoretical models of HRM policy effects are developed and estimated using logistic regression. The first of these models, the 'simple additive model', tests for the discrete effects of various areas of human resource policy on the incidence of union non-recognition. Only the management of reward systems along HRM lines is significantly associated with the incidence of non-recognition. A second model, called the 'threshold-fit model' tests for a decisive overall HRM effect on union non-recognition in organizations which implement relatively sophisticated and internally consistent sets of HRM policies. A series of policy cross-dependencies or interaction effects is also allowed for in this model. Contrary to the predictions of the theoretical literature, no empirical support is found that such HRM policy combinations prove particularly impenetrable to trade unions. Line management dominance of HRM policy is found to be a significant factor in predicting non-recognition. The possibility that this factor is indicative of sophisticated human resource management is however discounted. The apparent failure of most areas of human resource policy to depress the likelihood of union recognition in Ireland is accounted for in terms of the wider framework and traditions of industrial relations practice in that country.     

An approach to evaluate incentive policies for energy development

The federal energy agencies are continuously seeking new energy resources to make the U.S. self-sufficient in its energy requirements. Geopressured resources have been identified for quite some time as possible candidates. However, the fundamental barriers to commercializing this source of energy are the excessive capital investments necessary and high uncertainty. This study proposes a methodology for exploring the use of economic incentives as instruments to stimulate the growth of geopressured resource development in the United States. It also identifies how incentive policy options are related to the fundamental barriers against a U.S. geopressured gas capability. The study models the geopressured development project as a Monte Carlo simulation. The geopressured system model simulates the production from a known geopressured resource. The profitability of the geopressured resource development project under alternate incentive policy options is evaluated as to their impact on two base case scenarios of potential investors in such development projects. The evaluations concern the policy impacts on improving project economics and risks. Results indicate that economic incentive policies are effective tools for improving the profitability of geopressured resource development projects. Each incentive serves different purposes with regard to inherent economics, project risks, marketplace uncertainties, and developers' access to capital. The effectiveness of the incentive policies depends on the developer's attitudes and attributes.     

Stemming the exodus of women managers

Survey findings based on a national sample of CEOs and human resource managers indicate that over 50% of organizations have experienced moderate to great difficulty attracting and retaining women managers and professionals. Respondents perceived that the most serious career problems encountered by women revolve around organizational politics, career development opportunities, and family conflicts. Existing and needed human resource management policies in response to these problems are reported. A series of additional analyses highlight differences across industries, and according to company size and stage in the corporate life cycle. Based on survey findings, recommendations are discussed for human resource management practitioners concerned with increasing their companies' abilities to actively compete for and retain women managers.     

Who Will We Recruit? Targeting Deep‐ and Surface‐Level Diversity with Human Resource Policy Advertising

Research on targeted recruitment has focused on targeting applicants with surface‐level attributes such as underrepresented demographic groups. The present study extends targeted recruitment research by examining how advertising human resource policies might be useful for targeting both surface‐ and deep‐level attributes. Specifically, the current study uses an experimental design to examine the impact of work‐family, diversity, and employee development policies on the job‐pursuit intentions of working adults in the United States. We examined surface‐ (demographic characteristics; e.g., race) and deep‐level differences (attitudes or values; e.g., diversity values) as predictors of whether participants intend to pursue jobs with firms advertising these human resource (HR) policies. Deep‐level differences consistently predicted job‐pursuit intentions for all three HR policies, but only marginal support was obtained for surface‐level variables as predictors. Findings suggest that targeted recruitment based on deep‐level attributes may be more successful than targeted recruitment based on surface‐level factors.