Tattoo: marketplace icon

ABSTRACT

The tattoo may be considered iconic in terms of its ability to reflect and contribute to consumer culture. It encapsulates contemporary tensions between the paradigm of plasticity that has engulfed the body and skin and a disavowal of that paradigm by marking the body in a permanent fashion. Tattoos also manage to articulate discourses of deviance and the mainstream, difference and sameness. Further, the “invariant processual contour” of tattoo remains the same across cultures and histories while also managing to evidence differences in emphasis. Similarly, the functions of tattoo in terms of decoration, ritual, identification, and protection continue to trace the boundaries of their possibilities. Ultimately, in a culture that values individuality, these coordinates of tattoo offer a clear opportunity to (re)story the self in infinitely customizable ways.     

Mobile phone: marketplace icon

The mobile phone is an essential component of early twenty-first century societies, markets, and economies. The mobile handset in particular has become the synechdocal symbol of major socio-economic transformations the world over. Through an abbreviated history of mobile handsets, touching on each of the first three generations of mobile phones, this Marketplace Icon installment traces the evolution of the look, feel, and function of mobiles from the earliest analog “bricks” to the latest digital smartphones. Based on this history, the frictions of technologies, bodies, individuals, and institutions emerge as key forces in the construction of mobiles and mobility. In light of these, the possibility of an end to the iconic mobile phone era is augured and some contours for a new era of mobility are suggested, one in which handsets are less prominent and consumer embodiment is taken more seriously as the true heart of mobility, mobile technologies, and mobile markets.     

Whiskey: marketplace icon

Brands are potent and efficient vehicles to diffuse and reproduce ideologies. This article revisits over a decade of research on Jack Daniel’s as an iconic brand, and provides a behind the scenes look at the process of researching cultural brands. It describes whiskey as a marketplace icon that reflects particular cultural ideologies, and updates the Jack Daniel’s story in the context of the craft liquor movement. Iconic brands, cultural icons, and marketplace icons are discussed. Further distinctions between iconicity at the category, segment and brand level are made. The article is transcribed and edited from an interview with Consumption Markets & Culture editor Jonathan Schroeder in June 2015.     

Organics: marketplace icon

This essay explores and debates the status of organics as a marketplace icon. Organic products are somewhat unique in having a place in both mainstream and niche markets. The breadth of organic products and sales continue to rise, and certification processes have become more sophisticated, stringent and successful. Organics are loved and loathed by consumers, and loved and loathed (and often parodied) in popular culture. The market is both friend and enemy of organic products and organic consumers. What organics mean is complicated and confusing, and their benefits for both the natural environment and human health are contested. Scrutiny of organics allows us to explore how the relationship between regulations, the market and popular culture contribute to the development of an icon, firmly rooted in the marketplace, while also maintaining its status as ambivalent commodity. I conclude that organics are indeed marketplace icons – but decline to offer advice on whether or not I recommend becoming an organic consumer (despite my own avid purchase of all things organic).     

Copyright: a systemic marketplace icon

This article argues that copyright is a systemic marketplace icon because of the breadth of its effects on market operations. Copyright determines how intellectual property rights for creative work are allocated between the different actors involved in production and consumption, and must balance the civic priority of public access to creative work with the market-driven principle of rewarding private interests for their effort. This duality tends to polarise opinion about its implementation by rights holders, because very different ideological assumptions underpin civic and market objectives. Copyright discourses reveal how these ideological struggles play out among interested parties, who use the concept of copyright to make arguments about how markets should be structured, how creative work should be exchanged, and how consumers should behave. In the process, copyright is constructed, explained, branded and promoted as an object to which market actors must orient themselves if they wish to conduct themselves appropriately, and as a rationale for material changes to market structures. At the same time, copyright discourses reveal the implications of copyright, which invoke both the market and democracy, for the quality of democracy, the circulation of creativity, and the availability of public knowledge, and help explain why ideological struggles over copyright are so difficult to resolve.     

All consuming surveillance: surveillance as marketplace icon

With consumers and their activities routinely visible through online, mobile and social media, to both their peers and to corporations, this article examines surveillance as a marketplace icon. Surveillance is central to the construction of consumers and markets. Many contemporary marketing practices are surveillant as they rely on the collection, analysis and application of consumer data to place advertising, define market segments and to nudge consumer behaviours. Consumer surveillance is also an enactment of corporate power, attempting to align individual preferences with corporate goals. The historical origins of surveillance and the emergence of the surveillance–industrial–entertainment complex are explored, which highlights how surveillance, as well as a process for defining markets is also an object of consumption. The future sees a huge struggle for consumer data between two great centres of surveillance power – the state and the corporation – as they battle over data use for national security.     

Crafting customer insight: What we can learn from the revival of the vinyl record

The recent resurgence of the vinyl record and the proliferation of so-called craft and artisanal products offer unique opportunities to observe ongoing shifts in the contemporary consumer’s values and attitudes. In this article, we explore such thought-provoking market developments and their implications by contrasting them with the conventional understanding of markets and consumers. This understanding can lead to marketing myopia as it works from the utility-oriented assumption that what ultimately matters for both the company and the customer is cost efficiency and convenience. Against this backdrop, in this article, we discuss how market developments representing the contemporary consumer’s mindset prove valuable in creating customer insight that highlights aspects often obscured by an exaggerated focus on cost efficiency and convenience. We provide an alternative approach to evaluating markets and consumers that encourages companies to build their customer-centric market strategies around questions of context, authenticity, story, and resonance. This will help them narrow the gap between their market offerings and the actual wants and needs of their customer, and consequently allow them to revitalize their market.