Qualitätserwartungen und ethischer Anspruch bei der Lektüre von Blogs und von Tageszeitungen

Besides classical journalistic products, media users increasingly tend to read texts on the internet published by other users, as in weblogs. How do users navigate among these offers, how do they evaluate the quality, and which standards in terms of media ethics do they apply when reading weblogs compared to newspaper articles? Two empirical studies address these questions. In a survey, 702 internet users rated their theoretical expectations in terms of journalistic quality and compliance with ethical standards, comparing weblogs and daily newspapers. In a consecutive 2 × 2 experimental design, 120 participants read a journalistic text with varying source information (weblog/daily newspaper) and varying degree of adherence to ethical standards (ethically questionable/neutral). Participants then rated the quality of the text and its ethical standards. Results indicate that daily newspapers more than blogs are expected to deliver journalistic quality. But when read, texts are evaluated according to their content rather than their source. Ethically questionable texts in newspapers are disapproved as much as ethically questionable blog postings.     

Institut für Kommunikationswissenschaft in Jena gegründet

Ohne Zusammenfassung     

Qualitätserwartungen,Qualitätswahrnehmungen und die Nutzung von Fernsehserien

Ziel des Beitrags ist die Beantwortung der Frage, welche Faktoren die Nutzung von Fernsehserien erkl?ren k?nnen. Kann sie im Wesentlichen auf Habitualisierung und strukturelle Rahmenbedingungen zurückgeführt werden, oder l?sst sie sich dadurch erkl?ren, dass die Erwartungen an die Qualit?t von Fernsehserien und die Wahrnehmung von Qualit?tseigenschaften der verschiedenen Serien zwischen den Rezipienten variieren? Zun?chst werden die theoretisch relevanten Faktoren für ein Modell der subjektiven Qualit?tsauswahl identifiziert und operationalisiert. Anschlie?end wird in einer empirischen Studie geprüft, ob diese Faktoren einen Einfluss auf die Nutzung der Fernsehserien haben. Die Untersuchungsergebnisse zeigen, dass die drei Elemente des theoretischen Ansatzes — Qualit?tserwartungen, Qualit?tswahrnehmungen und Qualit?tsurteile — die Seriennutzung zu einem betr?chtlichen Teil erkl?ren k?nnen. Der Vorteil dieses Ansatzes gegenüber dem Uses and Gratifications Approach besteht darin, dass die Eigenschaften des Angebots im Mittelpunkt stehen. Damit wird es m?glich, Aussagen darüber zu machen, welche wahrgenommenen Merkmale des Angebots für die Nutzungsentscheidungen der Rezipienten relevant sind.     

Kommunikation und andere Weltbezüge

The essay presents a largely new theoretical perspective for communication science (and beyond that for the overall social sciences). Starting point of the development was the observation that communication science deals carelessly with issues on a theoretical and methodological level. Most content analyses show one-dimensional and never clear-cut lists of issues without any theoretical background. This ignorance regarding issues is astonishing because issues as the units of the subject matter of communication are of central importance for analyzing processes of communication.The reason can be found in the communication models developed by the discipline in the last century. In the beginning, the reality communicating actors refer to was still present: the “X” in the models of Newcomb und Westley/MacLean. Most of the later models present communication as symbolic interaction between actors where the world references of the symbols are no longer addressed.The new approach is centrally based on works of Sartre and Habermas and can in a nutshell be summarized as following:1. The human existence can completely be described by its cognitive, emotional, conative and communicative references to (more or less) real, virtual and fictitious worlds. This includes self-references where we become world for ourselves in a way.2. Content of human communication are the world references either of the communicator or of the actors presented by the medium. When we communicate, we communicate about what we or others perceive, know, think, feel, do or communicate. The last case marks the possible reflexivity of communication, up to communication about communication about communication (…) about X. The possible increase of such higher levels of reflexivity might be a useful indicator of mediatization.3. Effects of medial and interpersonal communication on human beings must be effects on their world references. This directly results from 1.: If we expect effects of communication on humans whose existence totally consists of world references, these effects must be recordable as world references.4. Insofar intentions of communicating actors target effects on the recipients, the intentions of actors participating in communication must be their own world references or those of their partners.The relevant units of analysis are a) the communicating actors (media and actors in the media), b) their world references, and c) the sections of real or fictitious worlds these references refer to. Here, reflexive structures are omnipresent when actors refer to other actors (and in doing so to their communication again).Effects of communication now can be found in the recipients’ references to these three units: to media and media persons (e.?g., their images), to the communicated world references (e.?g., learning), and to the particular world sections (e.?g., cultivation, agenda setting).The approach might be of a paradigmatic character because it integrates communicator, content and effects research in a systematic way and offers a homogeneous instrument for empirical analysis of all steps of the communication process. At the same time, it offers possibilities of differentiating existing approaches. Agenda setting for example can be reformulated as the question of the effect medially communicated references on an issue have on how important own and other references on the issue are from the recipient’s view. In some cases even negative effects are possible: if media report about problem solving actions in an extensive way, this may have the effect of recipients not thinking that own action is necessary (free riding problem).Finally, new areas of research can be identified in a systematic way, especially regarding the parallel carrying out of communicative and other world references. In times of nearly permanent references to media communication we have to face the question of how important the cognitive, emotional and conative processes are which are carried out parallel to media use. On the one hand regarding the importance for the quality of the communicative processes (classical communication science). On the other hand regarding the importance for a holistic understanding of human existence (on the way to a science of world references).     

Kommunikationstheorien auf dem Prüfstand

In 2016, German corporations invested 33.5 billion euros in on-the-job-trainings. Communication trainings, especially those for executives, play an important part in on-the-job-trainings and adult education. This study examines how basics of communication and media studies are used in the praxis of communication trainings. We ask which theories of interpersonal communication are being used in communication trainings for executives and for what reasons trainers choose specific theories. The answer can help us understand how executives view communication processes and which criteria make a theory praticable in the eyes of practitioners.First, we define communication trainings as part of on-the-job training and give an overview of research regarding the use of theories in trainings. Research shows that theories play an important role in communication trainings, but that the trainings lack theoretical depths and complexity. The existing research stems mostly from linguistics; the perspective of communication and media studies is missing. In addition, none of the existing studies considers criteria for a practicable theory.In a second step, the canon of theories of interpersonal communication in communication and media studies is identified via a content analysis of seven textbooks and encyclopedias. Overall, these books present 38 theories of interpersonal communication, but only eight theories are presented in three or more books. These eight theories, among them Symbolic Interactionism (Mead), the Theory of Social Systems (Luhmann) and the Four-Ears-Model (Schulz von Thun), build the canon of theories of interpersonal communication in this study.This canon is the basis for the main part of our study. Sixteen communication trainers were interviewed, using the method of qualitative expert interview. The trainers answered questions regarding their professional background, typical courses of training, their goals in trainings, the role of theories in trainings, requirements of the executives being trained and the exchange between colleagues in the occupational field.Results show that trainers use about 15 to 20% of the training time to convey theoretical basics. The Four-Ears-Model by Schulz von Thun dominates the examined trainings. Scientists regard this communication-psychological model as being rather popular scientific. Still, every interviewed trainer uses it. This finding shows that most trainers regard communicational misunderstandings as a result of the four-dimensional character of a message (Who is the sender? Why is he talking to me like that? What are the facts about? What shall I do, think, feel based on the message?). The Communication Axioms by Watzlawick are used as the second most common approach.Apart from theories of interpersonal communication, the trainers mentioned several psychological methods and approaches with therapeutic traits, like Transaction Analysis (Berne) or Active Listening (Rogers).The explorative findings suggest that the trainers chose the theories they use—especially the Four-Ears-Model and Communication Axioms—because it is easy to interlock these theories and the praxis of communication trainings, because they are comprehensible and easy to use in examples, and because they show the relativity of communication processes. Moreover, trainers use theories to explain human behavior and the sources for misunderstandings.These criteria alone do not explain the trainers’ theory choices, though. It became clear in the interviews that factors of socialization, like advanced training for the trainers, play a major role in influencing their training content. Trainers teach the theories which they themselves learned in further education programs becoming a trainer, and they barely look out for new and/or alternative theories.We recommend that communication trainers look for other theories in communication and media studies, like the Symbolic Interactionism. This theory complies with the trainers’ criteria for good theories. Communication and media scholars on the other hand should work together with educational institutions and advanced training to improve the transfer of their theories into the praxis of communication trainings.     

Die These der Negativitätsumkehrung

The article explores the effects of negativity bias in political coverage on cognitions, emotions and attitudes. Starting from psychological considerations on cognition and emotion as well as from the assimilation-contrast-effect, the article develops a hypothesis of ‘negativity inversion’. This postulates that cumulative media criticism that politicians are unable to solve political problems does not only shape a negative image of politicians, but also establishes the impression that many political problems remain unsolved. This impression is the backdrop for judgments on specific political solutions which appear more positively and find more approval among recipients than without such a contrasting background. Results from an experiment manipulating (1) media images of politicians’ capability to solve problems and (2) media images of a regional political problem support the hypothesis of negativity inversion.     

Legitimität in der Medienpolitik

This study develops a theoretical perspective on legitimacy in media policy that can be used to study debates taking place in the media. This perspective assumes that contentions about legitimacy are inscribed in media policy debates; in debates about which media content, business models and forms of media usage are legitimate. The aim of this perspective is to stimulate research questions and guide research. It contributes to understand why some regulation is successful and another is not. This article first discusses the state of research in communication studies. According to it, legitimacy can influence decisions in media policy. Legitimacy is a precondition for the effectiveness of regulation and regulatory procedures and for the stability of the media order. The media may operate as self-interested actors and deprive regulatory attempts of legitimacy. Most studies use a normative concept of legitimacy.Based on new institutionalism and the theory of structuration by Anthony Giddens, in the first step, an analytical (not normatively determined) and dynamic concept of legitimacy is developed. Legitimacy is with Suchman understood as a “generalized perception or assumption that the actions of an entity are desirable, proper, or appropriate within some socially constructed system of norms, values, beliefs, and definitions”. Drawing on both strategic and institutional approaches, legitimacy is conceptualized both as strategic reference to and as effect of normative structures. Media policy actors try to strategically employ legitimacy in order to assert or defy collectively binding rules. They cannot do this, however, without referring to expectation structures (normative structures) that at the same time constrain and enable them. Because legitimacy has these two sides, is part of action and structures, it can be defined as institution.New institutionalism differentiates between attributing, depriving of, repairing and maintaining legitimacy. The structuration theory is used to define these processes as a recursive interaction of actors and structures that takes place in public debates (structuration of legitimacy). The structuration theory provides a framework that integrates the strategic aspect of legitimacy related action and the institutional aspect of legitimacy. Furthermore, it includes the distribution of resources, political capabilities and authority in media policy and allows studying the influence of these factors on gaining, depriving of and repairing legitimacy. The following sections elaborate this framework and for this purpose, use the terms legitimacy episodes, structuration of legitimacy, grammar of legitimation, media communication.Due to legitimacy episodes, legitimacy becomes an issue in media policy. Arguing with Giddens, episodes are processes of social change that reorganize institutions. They occur with transgressions. Transgressions related to the media system can be expected when new media proliferate because new forms of media production, distribution and media usage develop, new actors enter media markets and public communication changes. Old issues of media regulations are raised from new perspectives, new regulatory problems emerge. Emerging debates and conflicts also concern legitimacy: the threats of certain new services, the acceptability of new business practices or the lawfulness of certain user behaviour.The structuration of legitimacy encompasses attributing, depriving of, repairing of and maintaining legitimacy and can be studied through the “grammar of legitimation”, resource distribution and the rules of the media. The abovementioned processes related to legitimacy take place in recursive interactions of actors and structures: within communication, sanction and power. These forms of interaction are closely related to each other. Language is a regulative force and reflects structures of domination. Three propositions can be derived from Giddens regarding the structuration of legitimacy: First, media policy conflicts can be understood through debates. Second, these debates are not only about exchanging arguments but about validity and influence. Third, public debates influence collectively binding decision-making processes because they construct legitimate definitions of an actor, a procedure, of existing rules or of other problems and discursively restrict available options. The structuration of legitimacy can be analysed by studying the grammar of legitimation, the resource distribution among actors and media related rules. The grammar of legitimation, resource distribution and media related rules are both enabling and constraining actors. The grammar of legitimation demands actors to include an interpretation of the legitimation object, a norm, an evaluation and arguments in their statements. It furthermore, demands actors to consider the structure of expectation and signification: prevailing norms, values, and patterns of interpretation. Resource distribution, more specifically the extent to which actors can invest allocative and authoritative resources structures debates about legitimacy. Legitimacy claims can be raised most effectively via mass media. The mass media are self-interested actors in media policy debates. They provide therefore not only a forum for but are actors in legitimacy debates. The rules of the media that affect legitimacy debates and their outcome are threefold: selection, interpretation and depiction of a media policy debate, the media’s own interests, and to what extent leading media cover a media policy issue. The present perspective allows identifying episodes of legitimacy, studying the structure of legitimacy statements, investigating the reasons of successful legitimacy strategies and media organizations’ self-interests.     

Glaubwürdigkeitsverlust durch programmintegrierte Werbung?

This study investigates the effects of the frequency of product placements on the credibility and evaluation of the program context. In two experiments, we varied the frequency of product placements in a TV magazine report and measured persuasion recognition, involvement, as well as global evaluation and perceived credibility of the TV reports. Results show that subjects do indeed recognize the persuasive intent of the embedded product placements. However, as long as viewers watch the report with high involvement, product placements exert no feeling of annoyance. There is also no effect of the frequency of placements on the perceived credibility of the TV reports. It can be concluded that product placements do less harm to the program context than commonly assumed.     

Zur Qualität der Medienkontrolle: Ergebnisse einer Befragung deutscher Rundfunk- und Medienräte

This article presents the results of a survey among German media supervisors (members of supervising boards in public broadcasting stations and state media institutions). Given the increasing commercialization and internationalization of television, the supervising boards play a crucial part in assessing the quality of programs. From among 940 German supervisors, 364 took part in the survey, which covered the individual role conceptions of respondents as well as their attitudes towards quality criteria for television. Results suggest that both the supervisors’ amount of television use and the types of programs they prefer is clearly different from patterns in the population. This, along with the observation that supervisors often criticize what they saw privately, suggests (given the diversity of programs) that too much might be expected of them. Media supervisors do heed quality criteria in their work, but these probably do not correspond to other groups’ criteria, and especially not to the general population’s. To conclude, suggestions are discussed to improve the system of supervising programs by important social groups.     

Das Erklärungsdilemma der Medienwirkungsforschung.

Starting from the deductive-nomological model, the partitioning of variance, several classifications of media effects a multi-level logic, the paper presents a variance-based model of media effects beyond the single recipient. However, when explaining media effects on meso- and macro-level units, media effects research faces a dilemma. The article discusses this dilemma both formally and by using selected examples (stock market, public opinion, right-wing violence). The dilemma of explaining media effects has to be taken seriously since it entails problems going far beyond the simple question of individual and aggregate data. Part of it are the problems of modeling the link between micro and macro-level as well as its dynamics – which raises further questions such as “where do media effects end?“.     

Rundfunkgebühr, Haushaltsabgabe oder Rundfunksteuer?

The services of German public broadcasting are currently mainly financed through license fees paid by everybody who keeps a radio, TV set, PC or mobile phone with internet access. For 2013, this system is bound to be replaced by a poll tax each household has to pay. This paper asks for other options—how can we provide a stable flow of funds for public broadcasters accounting for proper incentives, sufficient absence of governmental influence, efficiency and quality? As this paper shows, taxes bring more efficiency and fairness while establishing a sound basis for public broadcasters finances; combined with an incentive-based remuneration-scheme this may be a sound alternative to the forthcoming poll tax.     

Glaubwürdigkeit in der CSR-KommunikationCredible CSR communication

Credibility is a central and well-established concept in communication science, particularly in public relations (PR) research. When it comes to the communication about their corporate social responsibilities (CSR), companies are under public scrutiny and should therefore be eager to communicate in a credible fashion with their stakeholders. However, existing concepts of credibility in PR research do not account for the specific demands of ethical CSR theory. Thus, this article develops a concept of credibility that embraces sender, message, and recipient and the central concept of corporate legitimacy at the same time. Based on the political-normative approach to CSR, this concept builds on the theory of communicative action and the validity claims of the ideal speech situation. This novel approach to credibility in CSR communication is normative, but also opens promising paths for future empirical research in the field.     

Der Begriff Lügenpresse in deutschen Tageszeitungen

In Germany, we currently see on-going changes in politics and society. More and more people seem to lose faith not only in politics, but also in the mainstream media. Since autumn 2014, the distrust in and suspicion of the news media has reached a new level: the group “Pegida” (Patriotic Europeans against the Islamization of the West) coined the term Lügenpresse (lying press) to illustrate their growing distrust in news media. The term lying press emerged for the first time in 1914 and was regularly used for war propaganda to defame foreign media. In general, the term is not only used by followers of a certain political direction, but in the context of different, especially antidemocratic, political movements (e.?g., during the National Socialist era or during the GDR era in Germany). Since the beginning of the 2000s, however, the concept has been increasingly referred to by right-wing groups (see Heine 2015; Klarmann 2013). Nevertheless, this is not only an issue in Germany, since Pegida has support in other European countries, such as Great Britain and the Netherlands.News media become part of their own coverage as soon as they refer to these developments. Self-discussion or self-coverage can be described as journalistic communication about journalism and means that the media themselves become the object of reporting. Hence, when media use the term lying press, they inevitably refer to themselves. The present study deals with how the media refer to the term lying press and how they reflect upon it. The main question we deal with in our study is how detailed the concept is reflected on and how the media deal with the associated reproach of deliberate misinformation.Drawing on the concept of framing, a content analysis is employed in order to analyze how newspapers report on the term, how they relate it to themselves and how they deal with its implications. The framing approach deals with the emergence, dissemination and alteration of interpretive frames, which are placed on an issue and determine the point of view on this topic. According to Matthes (2014), frames can be understood as a tool to highlight certain information or aspects of a topic while neglecting others. The framing approach deals with the genesis, alteration and effects of frames, which are located at various points in the communication process. In this study, we focus on media frames in the daily newspaper coverage. We rely upon the definition according to Entman (1993) which has been most frequently operationalized so far.We postulate several research questions that deal with the concept of self-coverage and framing. We are, for example, interested in verifying the sections of newspapers in which the term is referred to and if there are differences in how strongly the term is reflected upon. Furthermore, our research interest focuses on how the term is framed, which frames are dominant in the news media and if the frames change over time. We investigated the coverage of the five most widely circulated daily newspapers (Frankfurter Allgemeine Zeitung, Süddeutsche Zeitung, Bild, die Welt, and die tageszeitung) in Germany from October 2014 to October 2015. We discovered 304 articles with 338 statements referring to the term lying press. With a cluster analysis, we extracted four frames.Overall, the term lying press is more strongly reflected on in media sections than in political reporting. In political sections the term is often only mentioned without further contextualization. The four extracted clusters, which can be interpreted as media frames, are termed as follows: demanding author frame, reserved expert frame, external accusation frame, and unreflected author frame.In political sections of newspapers, the two rather undifferentiated frames (external accusation frame with 35% and unreflected author frame with 36%) are dominant. The reserved expert frame (35%) and the unreflected author frame (43%) are the two dominant frames in media sections. Nevertheless, the two most common frames (external accusation frame and unreflected author frame) do not use the term lying press in a critical and reflective way (combined percentage of 60%). The selection of the term as “non-word” of the year did not significantly change the frequency with which the four frames are used within the media.Our results show that the term lying press is used in different ways – but in most cases, there is only little or no elaboration. Frequently, the term is only mentioned without a deeper discussion and classification of the term and its meaning. It sometimes even seems that newspapers use the term ironically as a synonym for themselves instead of the terms media or press. However, the associated trivialization of a term carrying such negative connotations is problematic and could help to establish lying press as an unreflected designation for the media. The media might miss the opportunity to both react decisively to the accusations and to illustrate how important they are in a democratic society. The term must be placed in its historical context and should not be permitted as a flat-rate defamation. Whether the underlying criticism is justified or not, the media should discuss the term and, if possible, invalidate it. In this context, the media must perform their function of practicing criticism – also against themselves. Limitations and future research are discussed at the end of the paper.     

Politische Skandalberichterstattung: ein Forschungsüberblick und Systematisierungsversuch

Political scandals are a frequent feature of political communication around the world nowadays. Scandals serve important societal functions, e.?g., public discussion and reformation of norms in a society; holding political actors accountable for certain (political) behaviors. Scholars have argued that the news media are increasingly reporting about norm violations of political candidates. Surprisingly, no review of international research dealing with the dissemination and media coverage of political scandals is available. Thus, in the current paper the state-of-the-art in research on political scandals is systematically reviewed. Based on an extensive literature research a total of 20 relevant studies (published in German and English language) could be found. These studies were selected and examined in depth. The results revealed that – within the last two decades – there is an increasing number of political scandals around the world (data from 31 countries were examined). Besides increases in news reports about political scandals in Germany and the United States these studies show, for example, that there is a steep increase of political scandals in northern European countries (Denmark, Finland, Norway, Sweden), and therefore in countries that used to be considered as rather “scandal-free” in the past. Furthermore, the results indicate that in specific countries (e.?g., United States, UK) political news are increasingly presented in a scandalizing way. Based on these findings, the number of political scandals (the number of individual cases published by the news media) has to be analytically separated from scandalization in political communication more generally (e.?g., the expression of public anger, the use of language of escalation, or the public condemnation of a behavior in political communication). Moreover, the results reveal that particular ownership structures, partisanship of a news organization, and the competitive context tend to influence news coverage about political scandals. The results also show that the definition and operationalization of political scandals – partially – remains unclear. More precisely, definitions used in previous research are either too unspecific and broad and thus do not allow for a precise operationalization and measurement of political scandals. In contrast, other definitions used in previous studies are too specific and needlessly restrict the measurement of political scandals. Thus, quite relevant cases are not accounted for. Therefore, an improved definition and operationalization of political scandals is proposed. According to that, scandals are defined as follows:Political scandals refer to real or conjectured norm transgressions of political actors or institutions. A particular norm transgression may occur in the context of political processes or in a politician’s private life and may or may not have legal consequences (e.?g., official investigation by the office of the district attorney). National scandals have to be repeatedly covered by two or more independent media organizations (e.?g., The New York Times and CNN in the U.S.). Regional scandals have to be repeatedly covered by two or more independent regional media organizations (however, the above-mentioned criterion for national scandals does not have to be fulfilled). News coverage about an alleged norm transgression must be framed as scandalous (scandal frame) and the scandalous behavior has to be unambiguously condemned.Based on the review, several research gaps are identified and a model for predicting the intensity of political scandal news coverage is introduced. The model comprises four central dimensions to predict the intensity of scandal news coverage (intensity is defined as duration, frequency, thematization, extent, and valence of coverage). The first dimension relates to the features of a particular scandal. Cases relating solely to verbal norm transgressions (talk scandals) are differentiated from cases involving other forms of scandalous behavior. Furthermore, cases with/without official investigations are differentiated and cases high/low in moral reprehensibility are distinguished. The second dimension relates to specific features of a particular politician (e.?g., type of position, popularity, if he or she has made moralizing/hypocritical statements in the past). As a third dimension, the model takes the particular reaction of a politician to scandal allegations into account (reaction appropriate/inappropriate). Finally, the fourth dimension takes the general context into consideration (e.?g., the particular media agenda, political leaning of a news outlet, social/cultural/economic context). Based on these four dimensions, as is argued, the intensity of scandal news coverage can be predicted and – in line with the model – specific assumptions are formulated that may be tested in future research. For instance, it is assumed that the news media will cover a case intensively when a political candidate is accused of transgressing a norm (e.?g., corruption) that engenders an official investigation (e.?g., state’s attorney) and is high in moral reprehensibility. Furthermore, the model predicts that the coverage will be intense when a politician’s popularity is rather low (compared to high), when a candidate made moralizing/hypocritical statements in the past (compared to no such comments), when he or she holds a high office (e.?g., president, minister compared to a back-bencher), and when he or she reacts inappropriate (e.?g., unconfident, contradictory, incredible statements) to an allegation (compared to more appropriate reactions). Finally, the model predicts that the news coverage of a political scandal will be more intense, when there are no other important topics (e.?g., terror attack, disaster) on the news agenda and when a potential norm violation is culturally especially relevant in a particular society (e.?g., sex scandals in the United States).