Blurring B2C and B2B boundaries: corporate brand value co-creation in B2B2C markets

ABSTRACT

This paper aims to explore how corporate brands co-create value with their multiple stakeholders in a B2B2C marketplace. Main data sources stem from in-depth interviews with top managers of a technology corporation in the financial sector. Findings depict a model that conceptualises the successful value co-creation process as the careful management of six specific drivers, namely: interdependency, direct approach, trust, strategic alignment, adaptive modus operandi, and knowledge sharing. Hence, the study offers new food for thought for scholars and practitioners who wish to improve their knowledge and understanding on brand value co-creation and corporate marketing.     

刮目相看B2C

之所以对B2C刮目相看,不仅是因为那个嘲笑不倒的亚马逊居然有了赢利,也不仅因为网民基础、支付配送手段、信用体系在积蓄着量变到质变的飞跃,还因为各路零售商家的信息化大戏已渐入佳境。零售业信息化与当年聒噪烧钱的网站不同,上演的是楚庄王的故事:三年不飞,一飞冲天;三年不鸣,一鸣惊人！     

Alibaba: Entrepreneurial growth and global expansion in B2B/B2C markets

The purpose of this case-based research is to analyze and discuss Alibaba Group (hereafter Alibaba) and its entrepreneurial growth and global expansion in B2B/B2C markets. The paper uses company and industry-specific data and surveys to analyze a fast growing Chinese B2B/B2C firm and its internationalization and expansion in global markets. Findings of the work reveal that in a short time, Alibaba has become a major entrepreneurial icon and global player and continues to grow worldwide because of its well-planned business initiatives and B2B/B2C-based business models. The paper also provides implications in the area of international entrepreneurship and its related areas. International entrepreneurs need to learn from Alibaba’s fast growing business model and dynamic growth because of its competitive platforms and Web-based strategies which helped the company to target small and medium-sized enterprises (SMEs) in global markets. Within the areas of international entrepreneurship and international business, the paper also provides discussion which deals with the changing e-commerce industry and its future growth and developments.     

Bridging the B2C and B2B Research Divide: The Domain of Retailing Literature

As the oldest academic journal in marketing, Journal of Retailing publishes research dealing with all sorts of B2B and B2C retailing-related topics. However, there appears to be a perception that Journal of Retailing welcomes only research pertaining to B2C issues. In this article, we debunk that perception through an analysis of the content of Journal of Retailing articles published during the 2002-2008 period. In particular, we find that only 18.7% of Journal of Retailing's content is devoted exclusively to B2C or C2C (consumer-to-consumer) topics. The remainder focuses on B2B research issues. We explore the implications of these findings for researchers who wish to pursue retailing-related B2B research.     

ITPOWER志在B2C

做为一个创业中的网站，我们先从总结其“成功”的商业模式，但我们可以从他们创建的垂直门户站点得到些启示。当B2C电子商务模式笼罩在亏损的阴云之中时，他们仍坚信在国力发展B2C模式的美好前景。在北京四月扬尘的日子里，我们认识了一个风尘仆仆的互联网创业团队，他们叫做I     

B2C的新原点

从1998年的悄然萌芽到2010年的骤然发力,B2C在中国已经走过了整整12年的一个轮回。但这只是一个开始,2011年将成为这个行业爆发式增长的新原点。     

B2C电子商务物流问题研究

随着电子商务的发展,物流配送已成为电子商务遇到的主要障碍。目前现有的三种配送方案均存  在不足,针对这一情况,研究一种能够完成购物网站与传统零售商的商流信息传递和商品实体的快速配  送的“新型电子商务物流”模式,并对新模式的可行性作初步探讨。     

信任问题——谈B2C模式电子商务的发展

电子商务的信任问题是建立在广义信用概念基础之上的概念。它指的是一种经济活动的践约能力问题,且涉及到围绕对该“践约能力”的预测的一系列社会学、经济学、法学、心理学因素。信任是电子商务活动的基础,B2C模式电子商务所涉及的三个先决要素:信息流、资金流和实物流与信任问题密切相关。信任是电子商务活动的基础,发展电子商务必须解决电子商务的信任问题。     

B2C电子商务服务质量评价研究

通过借鉴成熟的B2C电子商务服务质量测评指标体系,采用层次分析法计算各级评价指标权重,以天猫为研究平台进行实证调研,进而得到对天猫的服务质量评价得分:天猫的总体服务质量处于较好水平,其中,服务过程指标的整体服务水平较高;而服务结果指标的整体服务水平次之,有待进一步提升;至于服务补救指标的整体服务水平较低,且低于天猫的整体服务质量,需要加强改进。微观上,该项研究可以指导天猫有针对性地提升企业服务质量,进一步提高顾客满意度和忠诚度;宏观上,该项研究为国内B2C电子商务企业服务质量评价提供了参考框架和决策依据,将有效促进国内电子商务行业服务质量的提升,推动电子商务行业的持续发展。     

B2C电子商务顾客价值评估的实证研究

<正>20世纪90年代以来,电子商务的飞速发展不仅影响消费者进行购物的方式,同时也对企业的经营决策活动产生深刻影响。在B2C的网络世界里,顾客价值仍然是企业策略思考的核心本质。因此,电子商务经营者必须针对电子商务的顾客价值特点,来了解电子商务消费者的行为,同时作为企业经营决策的参考。     

B2C迎来3G时代

随着3G时代的到来，B2C电子商务网站的互动行销也将从平面二维的SP短信息互动、ASP页面互动形成发展到更大程度上突出体验功能的3G时代三维互动行销。比如说酒店连锁的B2C网站，用户手机可以随时登陆该WAP站，并随时了解房间剩余情况、     

Diffusion Models for B2B,B2C,and P2P Exchanges and E-Speak

Consulting groups are predicting that the future of business-to-business (B2B) and business-to-consumer (B2C) exchanges will generate exponentially increasing revenues. However, the economic uncertainties in the market and technological innovations, such as peer-to-peer (P2P) networks and e-Speak from Hewlett Packard, may significantly alter the outlook for the current exchanges. In this study, we adopted a diffusion model for B2B, B2C, and P2P exchanges and e-Speak to capture the future revenue potentials of these electronic exchanges. We simulated the proposed model to incorporate possible market uncertainties. We initially analyzed the case where B2B and B2C increased exponentially. Then, we considered the case of migration from B2B and B2C to P2P and e-Speak. We tested the rate of diffusion with respect to certain parameters, such as imitation, innovation, market potential, and switching rate. With the set of parameters we used, we found out that the effect of imitation was stronger than innovation. The switching rate played an important role in how easy it was for agents to move to later technologies. The inertia factor determined the winner in the marketplace, based on the values, making it more expensive or less expensive to switch to later technologies.     

Creating emotions via B2C websites

Compared to offline media communications, business-to-consumer (B2C) websites possess unique characteristics that affect the likelihood of generating emotional reactions to the web experience itself, the brand, fellow customers, and employees of the firm. The emotion-causing antecedents elucidated in this article are the website's vividness, interactivity, challenge, interaction speed, machine memory, and allowable social interactions. Depending on how a website performs on these dimensions, positive or negative emotions may result. For example, using machine memory to automatically generate purchase recommendations based on prior consumption patterns may be perceived as pleasantly surprising, while a firm sending unsolicited emails based on a user's cookie trail may be annoying. Regardless of the valence of the resultant emotion, the feelings generated may attach to the brand. Because a goal of brand managers is to get consumers to associate positive emotions with a brand, a pre-condition to developing and managing a website is understanding these emotion evoking antecedents and their ramifications.     

浅议B2C及C2C电子商务支付方式的问题及对策

电子商务为中国经济的发展营造了良好的氛围,也对社会各领域提出了新的挑战。随着电子商务的发展,电子支付系统正在改变着人们的生活方式,但也不可避免地存在着许多缺陷。从中国电子商务的发展现状和所存在的问题对电子商务支付产生的影响出发,对中国特色的B2C和C2C电子商务支付方式做出分析,并结合中国电子商务发展和网上支付运行现状提出可能的解决途径。     

Multi-Channels: The Real Winners in the B2C Internet Wars

This article presents evidence that multi-channel retailers are out-performing online-only ("pure-play") retailers, and that their success is reflected in their market value. Multi-channel retailers are most successful when they define distinct roles for each channel, use the Web creatively as a customer acquisition tool, and work hard at converting browsers to buyers. To help get this last part right, the authors isolate key defection points – critical moments when retailers are apt to lose customers. They conclude that, for retailers, the key to making the most of the Internet is to correctly determine its strategic role in relation to other channels and invest to play that role excellently.