消费者跨渠道购买转移行为分析及营销启示

随着电子商务的深入发展,消费者的消费行为发生了巨大变化,在多元渠道并存的状态下,出现了从离线渠道转移到在线渠道消费的新动向。本文借助渠道及购买行为理论,分析了消费者的购买转移行为,以影响消费者跨渠道购买行为发生的因素为切入点,提出了网络时代有针对性的营销方案,以期为企业的渠道建设提供有益借鉴。     

消费者介入对跨渠道购买意愿的影响机理探查

随着电子商务和网上零售市场的发展,消费者一改原有单一渠道购买方式,倾向于采取实体店、网上以及移动终端相结合的跨渠道购买方式。从本质而言,消费者不同渠道的购买方式是渠道选择的差异。对消费者跨渠道购买进行研究,不仅是适应新经济发展形式的要求,而且是为企业在多渠道环境下维护顾客忠诚、制定合理的渠道营销策略、开展线上线下业务提供合理化建议。本研究在界定消费者介入与跨渠道购买内涵的基础上,对消费者介入对跨渠道购买意愿影响机理进行研究,并初步建立了影响机理理论的模型。     

多渠道环境下的消费者跨渠道搭便车行为分析

电子商务的发展使得供应链下游的零售商与消费者环节发生了巨大的改变。为了不失一般性,多渠道消费者行为可以划分为渠道内部保留、渠道内部转换、跨渠道保留及跨渠道搭便车四种类型。其中,跨渠道搭便车涵盖了四类消费者的购买决策过程,呈现出新路径、新特点。     

跨渠道零售整合策略研究

随着网络技术及电子商务的迅速发展,结合了实体门店、电子商务和移动商务的跨渠道零售方式已经成为全球零售业发展趋势。跨渠道零售能够为零售商带来新的市场机会、提高顾客忠诚度、进而创造竞争优势。跨渠道零售可以分为营销手段、网络分销、新业务、数据整合等四种运营模式,零售商可以从订单响应、商品结构、渠道利益分享等方面实施渠道整合策略。     

多渠道零售商的渠道整合策略研究

随着网络技术及电子商务的迅速发展,众多企业在保持传统的零售渠道的同时,开辟了网络渠道,零售行业多渠道销售势在必行。本文分析企业发展多渠道销售模式中存在的问题并提出相应的解决建议。     

浅谈医药零售商多渠道整合对消费者购买行为的影响

随着网络的迅猛发展,企业为了应对激烈的市场竞争、分散的目标市场以及消费者渠道选择多样性的偏好,国内外企业在拥有实体店的同时也在进行线上销售渠道的建设。文章结合相关文献,发现多渠道整合在医药零售商领域还相对稀缺,通过分析影响消费者购买行为的因素,证明多渠道整合对消费者购买行为有显著的正向影响,信任在多渠道整合与消费者购买行为之间起到中介作用。     

消费者全渠道零售选择行为研究综述与展望

全渠道零售研究在互联网、大数据技术背景下产生,自概念提出历经十多年,关于消费者全渠道零售选择行为国外研究较丰富,但国内研究较薄弱。现有研究成果主要体现在三个方面:零售渠道概念沿单渠道-多渠道-跨渠道-全渠道演进;消费者全渠道零售的影响因素包括产品因素、个体因素、渠道因素及零售商策略等;在消费者全渠道零售决策行为过程中,消费者利用渠道接触点完成渠道沟通,继而做出需求识别-信息搜索-评估决策-购买执行-购后行为一系列渠道决策流程活动,最后完成对全渠道零售的评价,包括渠道反馈、品牌忠诚和购买意愿等。综合而言,目前研究中关于全渠道零售变量的测量尚未有统一定论和成熟的测量量表,影响消费者选择全渠道各因素的差异性及影响系数还没有系统性探索,对消费者在全渠道零售下选择和购买的具体内容与内在结构模型的研究不具体。未来的研究应侧重于全渠道零售测量量表、新兴零售业态与全渠道零售的关系、消费者全渠道零售选择内在运行机制以及消费者全渠道零售选择评价体系等领域。     

多渠道零售视角下的互动解析

信息化发展要求零售商拓展销售渠道。当前,直复渠道、网络渠道、移动渠道以及实体渠道等交叉融合形成多零售体系。多渠道零售使消费者具有更多消费选择权。互动是多渠道零售环境下零售商与消费者沟通交流的必要方式。零售商通过有效互动维持、稳定顾客关系,确保消费者对本企业的忠诚。互动促使消费者做出渠道选择。消费者通过互动寻求边际成本与边际收益的最佳结合点,选择最为符合自身意愿或消费效果最优化的购买渠道。     

跨渠道保留行为的影响机制研究

随着近年来我国经济的飞速发展,企业的多渠道营销行为也日益增多,越来越多的企业也纷纷开始在其现有的实体渠道之外开辟相对独立的网络渠道进行立体化的直销。而多渠道营销战略不仅是B2C领域的专利,还成为了B2B领域执行分销活动的主打策略,企业已经开始从传统的以生产为中心的经营范式开始向以渠道管理和消费者管理为中心的范式转型。而正是由于这样的多渠道环境,使得顾客间的沟通和顾客转换销售商都变得更加简便,企业的顾客群极易因跨渠道而流失,因此如何最大限度地做好消费者的跨渠道保留,成为企业当下亟待解决的问题。在本文中,在学界对多渠道营销中渠道的搭便车行为研究成果的基础之上,重点从渠道、供应商和消费者三个关键维度对跨渠道保留行为的内涵和影响机制进行归纳分析,以期为未来的学术研究提供理论依据。进而对企业的多渠道整合实践以及跨渠道保留提供相关理论支持和建议。     

电子商务环境下多渠道零售策略的实施及组织挑战探讨

随着电子商务和数字经济的迅速发展,多渠道零售策略成为商家拓展市场、提升用户体验的重要手段。近年来,国内外学者在多渠道零售问题研究方面取得了丰硕成果。文章在已有研究成果基础上,通过对多渠道零售策略的系统分析,探讨其在电子商务领域的应用效果及面临的诸多挑战。文章旨在深入探讨多渠道零售策略的利弊,采用理论分析和个案研究法,列举国内外典型案例,基于最新的市场数据和商业报告,评估多渠道策略对销售、客户忠诚度和品牌形象的影响。研究发现,多渠道策略能显著提升销售业绩,但也带来了库存管理、渠道冲突和数据整合等多方面挑战。2023年是我国的“消费提振年”,文章立足坚定实施扩大内需战略的背景,就如何更加有效地通过消费提质升级带动经济持续增长提出了针对性的策略建议,并对未来的研究方向进行了展望,以期为进一步推动多渠道零售策略的发展提供有益参考。     

A COOL Effect: The Direct and Indirect Impact of Country-of-Origin Disclosures on Purchase Intentions for Retail Food Products

Retailers recently became required to provide specific country-of-origin information for muscle cuts of beef, chicken, pork, lamb, and goat. Drawing from the consumer inference and activation theory literatures, hypotheses are offered regarding how consumers use country-of-origin labeling (COOL) to draw inferences related to specific product attributes and how these inferences, in turn, lead to differences in mediation effects for purchase intentions. Results from a pilot study and two experiments reveal that consumers are more likely to purchase meat when it is identified as a U.S. product. Furthermore, the relative strength of the mediating effects of perceived food safety, taste, and freshness differs as expected. The authors show how the direct and indirect effects of the country-of-origin disclosure are attenuated by the presentation of objective information about the meat processing systems of competing countries. Given the recently mandated COOL disclosures, results have important implications for food retailers, members of the supply chain, and consumers.     

The UK Research Assessment Exercise (RAE) 2001 and Retail Research Output

Knowledge creation processes in British Universities have been affected significantly by formal evaluations of research performance. The Research Assessment Exercise (RAE) 2001 in the UK shows that retail research is based primarily in the business and management subject area and in selected institutions. There is a tension amongst institutional strategies to maximise assessment results and thus income, individual career paths, journal 'ratings' and the direction of research. The emerging focus on a North American model of research knowledge creation raises fundamental concerns covering the philosophy, methodology, techniques and topics of retail research in the UK.     

我国批发与零售环节的地位、作用与演变趋势

本文研究了我国市场经济体制下批发与零售环节地位与作用的演变趋势,对比、分析、描述与探讨了近年来我国批发与零售环节销售业务的数据及其总量、结构、演变趋势和原因等.在此基础上,提出了如下观点:批发环节不会在流通市场化过程中消亡,而是呈现出淘汰、整合、创新与发展的趋势;我国传统"批发环节主导零售"的地位,正在发生"批发环节服务于零售环节与用户"的根本性变化,而零售环节在商品流通渠道中的主导地位与作用越来越明显;由商品自然属性和社会属性的差异性决定,商品流通渠道向多样化的构成方向演变,批发环节已不是商品流通过程的必经环节.     

The Gaps in Retail Human Resource Management:

Human resource management is a critical determinant of retail organizational performance and profitability. It is estimated that the retail turnover currently is costing the industry $7.7 billion. If the current trends continue in constant dollars, this figure will be $9.2 billion in the year 2010. In current dollars this estimate will go up to $16.02 billion. Good human resource management can reduce this amount significantly. Despite its importance, retail human resource management remains a largely neglected area. Buildings on a basic model of the human resource management process, this paper provides a brief review of key personell issues, followed by a suggested research agenda. It is maintained that human resource management in the retailing sector has many major gaps. Eliminating these gaps by improving the overall human resource management activity in retailing will yield total quality management (TQM) in retailing and will enhance the retail competitive advantage. Additionally, there will be significant contribution to the overall performance of the total marketing channel.     

Retail Image as Seen through Consumers' Eyes: Studying International Retail Image through Consumer Photographs of Stores

Abstract

The aim of this article is to explore how retail store image is perceived by consumers from different cultural backgrounds and with different degrees of awareness and experience of the retailer. The subject is IKEA, a retailer recognized as having a global approach to the markets in which it operates, resulting in a highly standardized approach to store branding. However, rather than employing traditional methodologies to elicit consumer perceptions of store image, we attempt to capture consumer perceptions through interpretations of the visual images generated by the participants themselves. The photo-elicitation method employed captured the different interpretations and meanings attached to commonly identified elements of store image and reinforced the central role played by the store itself in retail image formation.     

Performance Implications of a Retail Purchasing Network: The Role of Social Capital

This study employs social capital theory to examine how a retail buyer's network of industry peers influences retail performance. We propose that performance is enhanced by three network resources – access, referral, and influence – that result from two structural facets of a retail buyer's network: contact diversity and contact position. We test the model by collecting sociometric data that measures interpersonal ties among 84 retail buyers operating in the same geographic territory in the U.S. golf industry. The results offer evidence that network resources lead to higher levels of performance, even when accounting for differences in human capital and organizational resources. The paper concludes with a discussion of managerial and theoretical implications.     

基于移动互联网的浙江零售企业商业模式创新途径研究

移动互联网的迅猛发展给浙江零售企业带来了新的机遇和挑战。本文站在移动互联网的视角,分析了移动互联网对浙江零售企业的影响,提出相关发展策略,以期帮助浙江零售企业实现可持续发展。     

从国外实践看零售国际化对东道国的影响及应对策略

本文从供应链效力、水平竞争、消费者文化意识、东道国公共政策及社会文化价值等几方面,建立起零售国际化对东道国影响的分析框架,并且结合许多发展中国家与新兴市场的实例,对东道国政府与本土零售商的应对策略进行了分析.研究表明,政府的策略重点在于通过有效的政策设计适度保护民族零售商业,本土零售商则应通过塑造独特的竞争优势、重新定义市场区域、改变所有权结构等方式,积极应对外资的挑战.     

Intellectual Property Securitization and Growth Capital in Retail Franchising

A retail franchisor needs growth capital so that the brand continues to grow and franchisor–franchisee relations remain strong. However, access to corporate liquidity to fund such franchise growth options is not unlimited. A method of raising finance particularly suited to retail franchisors is intellectual property (IP) securitization that allows companies to account for intangible assets such as intellectual property, royalty and brands and realize their full value. In recent years, a number of large restaurant franchisors have securitized their brands to raise funds, including Dunkin Brands and Domino's Pizza (Domino's). We use property rights approach to show that IP securitization provides mechanisms that explicitly define ownership of intangible assets within the securitization structure and thus enables a company to raise funds against these assets. Using a case study example of a retail franchise IP securitization transaction, we also provide evidence that these mechanisms are not overly restrictive and can be used more widely to help fund retail franchise growth and expansion.