企业培育消费者忠诚度的思考

大量忠诚的消费者是企业发展的基础,企业应以培育积极主动的忠诚者为重点,通过介入影响消费者的接触点,帮助消费者忠诚度的成长。为了促使满意度转化为忠诚度,企业应积极进行各种营销努力,为顾客满意度加分,而特色营销,则有利于企业忠诚者队伍的稳定。企业可以通过整合面对消费者的营销努力,推动消费者忠诚度的成长,为企业培育大量忠诚的消费者。     

企业社会责任行为对消费者关于公司声誉评价的影响

文章通过实验法对410名学生的测试,探讨了企业社会责任行为与消费者关于公司声誉评价之间的关系。同时探讨了产品特征(产品价格信号)和消费者个人特征(企业社会责任支持和企业社会责任能力信任)对这一关系的调节作用。结果发现:企业社会责任行为对消费者公司声誉评价有显著影响,同时产品特征和消费者个人特征对这一关系具有调节作用。     

品牌忠诚度：未来企业竞争的焦点

九十年代是品牌的年代。在日趋白热化的商战中,谁拥有驰名商标,谁拥有一大批狂热的品牌忠诚者(Brand Royalist),谁就会在商场上“横刀立马,所向披靡”,这已成为企业家们的共识。越来越多的企业家清醒的认识到,没有消费者对品牌的忠诚并长久的维持这种忠诚,企业的繁荣只能是过眼烟云、昙花一现。     

浅析消费者品牌忠诚度的培养策略

消费者品牌忠诚度,是指消费者在购买商品时,对某些品牌较为固定的购买行为习惯。在一些优秀企业的发展历程当中,我们不难发现,相关企业在品牌经营过程中,总是存在较为固定的顾客群,这个稳定的客户群在一定程度上维系了企业的生存和发展,而这一稳定客户群的形成,则与企业特定消费者的品牌忠诚度息息相关。因此,对于消费者品牌忠诚度方面的研究和探讨是非常必要的。     

企业声誉管理综述

随着社会对商业伦理等道德因素的日渐重视,声誉作为一种整体性的无形资产越来越受到人们的重视,声誉管理作为一种新的管理理论也显示出其旺盛的生命力。电子商务企业作为一种新型的组织形式对声誉提出了更高的要求。本文对声誉管理的定义,影响因素,以及中小企业声誉管理和电子商务企业声誉管理进行了综述和评述。在此基础上发现现有研究的优点和不足,为进一步研究做准备。     

浅析建筑施工企业员工忠诚度的培养与管理

面对竞争日益激烈的建筑施工企业,员工忠诚起到至关重要的程度。能否从影响员工忠诚度影响因素着手分析培养与管理员工忠诚度是维持企业可持续发展的重要因素。本文从企业员工忠诚度的价值分析着手,阐述了影响忠诚度两大因素,给予培养与管理忠诚度的对策,促进企业与员工共同成长发展。     

中国消费者品牌忠诚度在下降

全球管理咨询公司麦肯锡近日发布《2008年中国消费者调查报告》显示，有4种趋势正在重塑中国消费市场格局：消费者行为的地区差异日益重要、富裕消费者对高端产品的偏好加强、消费者对品牌忠诚度下降，以及与消费者建立联系的新途径。     

网络经济下的消费者忠诚度分析

网络经济的新经济模式正逐渐改变人类的商业活动,对消费者忠诚度分析是新经济环境下企业认识和管理顾客忠诚的基础。论文秉承下述思路:首先在国内外有关消费者忠诚和网络消费者忠诚的研究基础上,阐明顾客价值、满意度、转换成本与忠诚之间的关系,并且指出价值驱动忠诚度;继而在理论分析的基础上结合消费类电子商务的特点,构建消费类电子商务网站顾客忠诚评价指标体系;经过实证问卷调查统计,得出结论,验证基于影响因素的指标与忠诚度之间的关系;最后针对性提出了E-忠诚度的营销策略。     

Does the reputation matter？ Corporate reputation and earnings quality

Good corporate reputations are critical not only because of the potential for value creation, but also because their intangible character makes replication by competing firms considerably more difficult. This paper tests the relationship between the reputation and the earnings quality. Through a partial correlation test and a regression test, I do find the evidence that the reputation is not only positively correlated with superior earnings quality, but also does have positive effect on superior earnings quality, as well as the superior total sales do in Chinese public companies.     

基于消费认知基础上的品牌忠诚分析

文章以消费认知为分析基础,分析品牌忠诚的作用机制问题,指出完善的品牌信息作用机制,强化文化信息的塑造等途径,能有效提高品牌忠诚程度,提高品牌竞争力。     

网络营销环境下顾客忠诚的培养

网络时代,企业开始采用网络营销策略赢得顾客满意,进而达到顾客忠诚,最终使顾客感动。文章通过分析影响顾客忠诚的驱动因素,提出网络营销环境下顾客忠诚度的培养方式,以期为实行网络营销的企业提供一些借鉴。     

关系营销策略对客户忠诚的影响

本文利用可置信承诺界定关系营销策略的内涵,在此基础上探讨关系营销策略到客户忠诚的影响途径,认为它是一个从心理到行为逐步过渡的过程,正是客户关系质量的三个层次:满意、信任、关系承诺完成了客户从心理依赖到行为忠诚的转变,最后通过引入客户个体因素对该影响途径进行扩展分析。     

新形势下烟草公司客户忠诚管理的对策

文章简要介绍了在竞争状态下未来卷烟市场的环境,通过数据分析说明目前中国烟草行业客户忠诚度的现状,并结合烟草行业实际,分析影响客户忠诚度的因素,探讨保持和提升卷烟客户忠诚度的途径和方法,以及降低烟草公司在取消专卖制度的市场环境中的客户流失比率,保持烟草公司的长期竞争能力。     

Hirschman's loyalty construct

Of the three key words in Hirschman's (1970) widely cited exit, voice, and loyalty framework, loyalty is the least understood. Some portray it as a third behavioral response to dissatisfaction (after exit and voice). Others see loyalty as an affective moderating variable that influences the choice between exit and voice (and/or the levels of them). Further, of those who interpret loyalty as a moderator, some claim it reduces the incidence and volume of voice, while others argue for the opposite effect. This article compares alternative conceptions of loyalty and identifies conditions under which one or another conception is most appropriate.     

电子商务企业品质构面 顾客满意度和忠诚度间关系的实证研究

文中根据现有的关于影响电子商务企业顾客满意度和忠诚度的理论基础,采用国际管理学界广泛使用的实证研究方法——结构方程模型,以某一实际电子商务企业作为切入点进行观察,通过问卷调查,获取一手资料,分析电子商务企业品质构面中相关因素之间,以及这些因素对顾客满意度和忠诚度的相互影响,具体探究该影响系统的内部逻辑和结构。并根据所得模型,对电子商务企业的管理和发展提出建议。     

Green marketing as an environmental practice: The impact on green satisfaction and green loyalty in a business-to-business context

Many companies have developed a green marketing strategy, aimed at promoting and selling green environmental products. While the majority of articles on this topic report on studies in a business-to-consumer setting, this research focusses on the impact of green marketing strategies on the satisfaction and loyalty of professional buyers in a business-to-business setting. Hypotheses were tested with survey data from 148 Dutch professional purchasers in the cleaning industry. The results emphasize the impact and importance of product quality, product price and corporate image. The most notable and strong impact on satisfaction and loyalty was found for the salesperson expertise.     

Giving to get loyalty: How organizations signal their loyalty to employees

Organizations are currently struggling to attract and retain human capital. The Pandemic and economy have a fueled reduction in numbers of participants in the workforce. The effect has been many employers struggling with fewer employees then they would like and need to successfully execute their business strategy. Most observers believe that a combination of low pay, a lack of workplace flexibility, poor opportunities, and benefits, have led to this large-scale labor unrest. Understanding how organizations can earn employee loyalty is more critical than ever. This article presents practical ideas for how organizations can earn employee loyalty from reviewing responses from 54 working graduate students and a review of loyalty research to provide actions organizations can take within jobs, co-workers, supervisors, and organizational policy to earn employee loyalty. As well this article provides checklists that organizational leaders can use as starting points for thinking about what they might do to signal their loyalty to employees. These checklists can also be used to engage employees in conversations about what is most important to them and discover what employees expect from their organizations as a fair trade for their loyalty.     

Enhancing online-to-offline specific customer loyalty in beauty industry

Customer loyalty is one of the core values for business success in beauty industry; however, there is insufficient research on weighing the importance of critical factors contributing to customer loyalty for the industry. This study, for the first time, investigates and ranks empirically the critical factors contributing to O2O specific customer loyalty in beauty industry by using Analytical Hierarchical Process. Results show that customer satisfaction, customer’s perceived switching costs, customer trust, corporate image and customer value positively influence O2O specific customer loyalty (in decreasing order of importance). Attributes contributing to the five critical factors have also been studied and ranked.