The use of picturephone service in a hospital

A Picturephone® two way visual communications system was operational from March 1973 to April 1976 at the Bethany-Garfield Hospital in Chicago, and achieved metered usage as high as 1800 calls per month. To assist the AT&T Marketing Department in its visual communications market exploration programme, interviews of Bethany-Garfield personnel who had access to the system were conducted. When asked to rate a number of individual features of the system, the high and medium users rated the fast access feature above all others. Thus the main reason for the high usage of the Picturephone system appears to have been less related to its visual communications feature than to its ‘hot-line’ capability to reach contacts quickly.     

How disruptive is 5G?

The hypothesis is put forward that, after three decades of stability, there is now the prospect of significant change in the vertical and horizontal structure of the mobile market place. On the supply side, significant factors are, first, the availability of a new and very powerful form of mobile connectivity in the shape of 5G, and second, software defined networking, which allows a single network to provide a variety of heterogeneous services or ‘slices’. On the demand side, the digital transformation of the whole economy (and not just the communications sector) creates the need for diverse communications functions operating in a universe with a much wider set of digitally transformed services.Mobile operators will find themselves contesting customer relationship with firms or other organisations providing these services in an integrated fashion, and thus risk replacing their direct link with end users with becoming the wholesale supplier of an expanded but ‘commoditised’ communications product. We may also observe fewer radio access networks; more competitive backhaul; and the (partial) vertical disintegration of mobile network operators. The regulatory changes implied may include heavier regulation of fewer RANs, and the need for market analyses to confront situations in which network operators sell more and more of their services to a variety of heterogeneous content and application providers – some of them exercising substantial levels of market power.     

The Grid and CRM: from ‘if’ to ‘when’?

The ‘Grid’, an initiative of the distributed computing community, offers unprecedented levels of computing power for organisations to apply to solving their business problems. Uniquely it also offers the communications infrastructure required to overcome the ‘tyranny of distance’ observed by Blainey (The Tyranny of Distance, Melbourne: Sun Books) in his analysis of the socio-economic development of Australia. However, recent reports of the ‘death of distance’ and consequent strategies of trans-national companies to centralise their operations are tempered by reports of a growing ‘psychic’ distance with their customers. This paper reports the application of high-performance computing (HPC) to modelling consumer behaviour within a large UK financial services company in order to predict not only ‘if’ a certain type of customer behaviour was likely to occur, but also ‘when’. The resultant impact on their customer relationship management strategy leads to the observation that Grid Computing should offer many new opportunities for managing the problem of ‘psychic’ distance that attends a strategy of revenue growth through widening the geographic scope of operations, and scale efficiencies through physical centralisation.     

Telecommunications policy-making in New Zealand during the last two decades

During the last two decades the traditional roles of the major providers of telecommunications services have changed due to internal and external economic, political, social and technological pressures. This paper, using case-study research, describes the ‘change agents’ and formal structures involved in telecommunications policy-making processes, taking note of a move towards, and need for, a coherent national communications policy. It illustrates how decisions have been made and lays the groundwork for a more detailed study of the evolutionary changes in telecommunications policy-making in New Zealand in subsequent years.     

Visual communication technology : Priorities for the 1980s

The author considers a strategy for the study of visual communications in the 1980s. To establish a basis for this strategy, market research was carried out to ascertain major visual communications needs in leading business organizations. The systems found to have greatest potential were video conferencing, interactive information retrieval, facsimile, document processing, and office automation (integrating all four systems). In the light of these requirements, the author describes a study programme for the 1980s and shows which technologies should be developed.     

5G networks: Will technology and policy collide?

Despite being still under development, it is envisaged that 5G networks will provide a ‘fibre-like’ experience to mobile users. As such, they are expected to accommodate services with very different requirements in terms of latency, bandwidth and reliability, among others, for the vertical sectors. However, the European Union has just approved the Telecommunications Single Market Regulation, which enshrines the network neutrality principle and guarantees that ‘all traffic through the Internet is treated equally’. This article explores the potential conflict between net neutrality regulation and future 5G services, particularly regarding network virtualisation. We present a discussion on the challenges of building net neutrality upon judgements on whether traffic optimisation is objectively necessary. This proves complex in a technological environment that envisions network ‘slices’ created and priced on-demand according to the Quality of Service (QoS) required by specific applications at any given time. In addition, we argue that the ‘anything-as-a-service’ paradigm might turn into an important source of innovation for the future Internet infrastructure layer, and thus for the ecosystem as a whole.     

Electronic information exchange — findings

In the late autumn and early spring of 1977–1978, four ‘small research communities’ began using EIES, a computer-mediated communications system. The purpose of the operational trials was to see if the use of a system of this type to tie together geographically dispersed scientists working in the same research speciality area would increase the communication and productivity within the groups. All four groups were charged with assessing the impact of the system upon their members. In addition, the Division of Mathematical and Computer Science funded an overall study which provides comparable data across groups. This article summarizes the data collected in the ‘preuse’ and ‘three-month follow-up’ stages of the project. The distributions of usage, reasons for low use, and subjective evaluations of the system by its users are presented.     

Barriers to Entry and Competitive Behavior: Evidence from Reforms of Cable Franchising Regulations

Between 2005 and 2008, nineteen of the fifty states of the U.S. reformed the franchising process for cable television, significantly easing entry into local markets. Using a difference‐in‐differences approach that exploits the staggered introduction of reforms, we find that prices for ‘Basic’ service declined systematically by about 5.5 to 6.8 per cent following the reforms, but we find no statistically significant effect on average price for the more popular ‘Expanded Basic’ service. We also find that the reforms led to increased actual entry in reformed states, by about 11.6% relative to non‐reformed states. Our analysis shows that the decline in price for ‘Basic’ service holds for markets that did not experience actual entry, consistent with limit pricing by incumbents. To control for potential state‐level shocks correlated with the reforms, we undertake a sample‐split test that finds larger declines in prices for both ‘Basic’ and ‘Expanded Basic’ services in local markets which faced a greater threat of entry (because they were close to a prominent second entrant). Our results are consistent with limit pricing models that predict incumbents respond to increased threat of entry, and suggest that the reforms facilitated entry and modestly benefited consumers in reformed states.     

Bundling communications policy for the new US administration

The USA does not have a coherent framework for communications policy. The author sets out what should be the prime concerns of a communications policy aimed at serving a pluralistic society in an ‘electronic age’. She describes the current situation, in which responsibilities for communications are divided over a wide range of government organisations. The Communications Act of 1934 is under review, and the author focuses on major aspects of the debate, and lists suitable areas for government involvement. She concludes by stressing the need for the new US administration to provide a coherent structure for communications policy making to encourage the essential free flow of information.     

Expert labour as a differentiated category: power,knowledge and organisation

The idea of ‘expert labour’ as a category uniting many kinds of knowledge‐based work has long been of interest. At the same time, existing models often do not differentiate between the many forms of ‘new’ expertise in the main business and technological groups. These tend to be consolidated in single categories of ‘entrepreneurial’, ‘organisational’ or ‘commercial’ professions. This paper built on Reed's seminal account of the expert division of labour. It used his analytic dimensions of power, knowledge and organisation to develop a new framework comparing clusters of expert labour in professional services, business services and knowledge work. It offered a more detailed classification and a comparative view that throws fresh light on key debates around new professionalism and emergent technologically defined occupations.     

Telecommunications for development — an addendum

Further comments on the debate concerning the use of telecommunications for development, in response to John H. Clippinger's article ‘Can communications development benefit the Third World?’     

Communications and rural America

An account of the report of the Office of Technology Assessment of the US Congress (OTA) on ‘The feasibility and value of broadband communications in rural areas’ and the subsequent conference entitled ‘Communications and rural America’, sponsored by the OTA in conjunction with the National Rural Center and the Aspen Institute Project on National Communications Policy Making, held in Washington, DC, on 15–17 November 1976.     

Catching Fire: Institutional Interdependencies in Union‐Facilitated Knowledge Diffusion

I find that school union representatives’ ‘boundary spanning’ communications throughout the school district predict the diffusion of knowledge between schools. Hence, my data reveal school union representatives as critical conduits for improvement‐related knowledge transfer and innovation. Yet, I also find that these external networks interact strongly with the level of workforce participation characterizing each school: The effects of external networks on internal knowledge diffusion are considerably stronger in more participative schools compared to less participative schools. This research contributes to industrial relations scholarship by demonstrating how union‐related institutions can foster unique social structures that directly strengthen innovation‐related capabilities, as well as how the efficacy of these networks depends on managerial norms at different areas of the organization. This study is also of timely practical relevance at a time when labour unions are increasingly painted as obstacles to, rather than potential facilitators of, improvement and innovation.     

Communication for a sustainable society

What would be a sustainable society in the year 2000? What communication facilities would it require? Alternatively, what changes in communications could produce a sustainable society? The prevailing scenarios of an ‘information society’ and a ‘wired world’ seem to have followed the second question. They have not defined a sustainable society, but assumed, like the post-industrial theorists, Bell and Kahn, that it would have to be a projection of the main features of post-war social developments. Making this assumption, they have little else to explore but a sort of technical determinism: how new means of communication will transform the factory, the office, the home, etc. The question they have posed is; which developments in communications technology will best enable us to realize, in the shortest time and at least cost, the developmental trends inherent in our societies? The trends most commonly noted are those of maximizing income, maximizing leisure time, maximizing individual choice, and maximizing individual security.     

Exploring the relationship between farm size and productivity: Evidence from the Australian grains industry

The effect of farm size on productivity remains to be one of the longest standing debates in the agricultural development literature. In this paper, we use farm level data for the Australian grains industry from 1989 to 2004 to investigate the relationship between farm size and total factor productivity and its potential determinants. We show that a positive farm-size productivity relationship could be linked to farmer capital choice. In particular, the productivity advantage of larger farms is likely to diminish as farms use contract services to replace self–owned capital, suggesting that the hire of capital services (hereafter ‘capital outsourcing’) may lift the productivity level of small farms compared to their larger counterparts.     

Risks and benefits of new communications services: The national perspective

New forms of data communications services influence the social, economic and strategic environment of a nation. The authors discuss new forms of data communications services from a Canadian perspective, and identify issues associated with the services and the new society they encourage. The relationships of new services to national sovereignty, employment, national trade balance, and regulation are discussed from a benefit-risk perspective. The authors conclude that a requirement exists for national planning and coordination mechanisms to assure that appropriate systems are in place to foster the orderly introduction, diffusion, and utilization of new forms of data communications.     

The structure of service firms and their marketing policies

There is a growing interest in understanding the way in which firms' marketing and manufacturing policies interact. The studies carried out so far have almost entirely concerned themselves with goods-producing organizations. However this paper suggests that these studies also provide useful insights into the problems faced by service firms in organizing themselves efficiently. Furthermore it suggests that a distinctive problem faced by such firms is that adaption of their organizations may have a significant effect upon consumers' perceptions of the service they offer. The paper first outlines some investigators' views of the link between marketing and manufacturing and follows this by discussing the concept of ‘production’, ‘delivery’ and ‘consumption’ of services. A brief consideration of the pressures for change which particularly impinge upon service firms precedes a discussion of the problems, and apparent contradictions, whch are linked with the concepts of standardization and personalization of services. The paper concludes with three examples of the issues discussed.     

Enacting the internet and social media on the public sector's frontline

Recognising their growing role in public services, this article draws on the notion of ‘enactment’ to argue that the internet and social media (I&SM) need to be understood in particular institutional, organisational and social contexts. Focusing on street‐level bureaucrats who deliver frontline services, we explore efforts to integrate I&SM into youth work with clients who are thought to be ‘digitally savvy’ but also in need of protection from the ‘online world’. As clients can be vulnerable and trust is a key relational component, organisation–practitioner–client boundaries are complex and under continuous renegotiation. However, the layering of new virtual channels of interaction adds extra complexity. This change necessitates the development of innovative routines, practices and protocols, but these are being developed in a wider social context where the norms of using social media have not caught up with practice and the use of these tools is still often surrounded by moral panic.