Spillover Between Work and Personal Life for Lodging Managers

ABSTRACT

The hospitality and tourism industry is characterized by long and erratic work hours. Many jobs are unsuitable for working at home. The unique features of the lodging industry and the demands of lodging managers' jobs often have interfered with the personal lives and marital relationships of these managers. The situation may even lead to a decision to leave the specific occupation or the industry permanently. The primary goal of this research was to investigate the perspectives of Taiwan hotel managers' regarding work-personal life balance and its relationship to various demographic variables, such as gender, marital status, etc. Results indicate that very few of Taiwanese managers had difficulty balancing work and personal lives. Indeed, the majority of these managers reported their perception of success in balancing work and personal life as from neutral to very successful. No statistically significant differences were found between female and male managers in terms of perceived difficulty or success in work and personal life balance. Neither was there a significant difference among married or single female/male managers. Results also suggested that work interfered with personal life more frequently than personal life did with work.     

Predictors of Career Success Among Lodging Revenue Managers: Investigating Roles of Proactive Work Behaviors

This study integrated the growing literature of proactive work behavior with career success among lodging revenue managers. Proactive work behavior is a timely, relevant, and important research topic for today’s workplaces in the hospitality industry. The aim of this research was to test a model for linkage among four dimensions of proactive work behavior and career success, among 280 lodging revenue managers, while controlling for work experience, age, and gender. First, the confirmatory factor analyses examined the measurement models of proactive work behavior and career success. Next, hierarchical regression analyses demonstrated that all four dimensions of proactive work behaviors contributed positively to subjective career success, but not objective (extrinsic) career success.     

Buying a Piece of Paradise- A Case Study

ABSTRACT

The vacation ownership (timeshare) industry is the fastest growing segment in the hospitality industry. With this growth is the need to attain qualified managers and hospitality programs must ascertain the skills that are necessary to meet the demands of this market. The purpose of this study was to discover if there were any significant differences between traditional lodging managers and timeshare managers based upon a manager's knowledge, ability, and attitude related to their job duties. The study did discover some areas that were deemed more important to timeshare managers. These results could be used to help potential employees in the lodging industry discover what type of environment would best match their skill set.     

Key Managerial Accounting Skills for Lodging Industry Managers: The Third Phase of a Repeated Cross-Sectional Study

This study is the third phase of a repeated cross-sectional study that explores the current rankings of important accounting skills to lodging managers and the changes in the importance of accounting skills to lodging managers over time. In this study, as with two prior studies, financial executives were asked to rate the importance of a list of managerial accounting skills used by hotel general managers. The top three managerial accounting skills were the operating budget, the income statement, and analysis of variances. This study can provide a better sense of the perception of importance of accounting skills utilized by lodging managers. It will be useful for hospitality educators in designing the curriculum for managerial accounting courses to meet the expectations of the current hospitality industry.     

Corporate reputation,satisfaction, delight,and loyalty towards rural lodging units in Portugal

This paper enriches the model of delight and satisfaction that Oliver et al. (1997) propose and Finn (2005) modifies, with a suggested causal relationship between disconfirmation and arousal and the introduction of two new variables: the lodging unit's corporate reputation and perceived quality. The modified model is applied to rural tourism accommodations in Portugal and validated using PLS (Partial Least Squares). The results suggest that the lodging unit's reputation is a more significant determinant of loyalty than satisfaction or even delight. This study further supports the conceptualization of customer delight and customer satisfaction as distinct constructs. Results may help managers of rural tourism accommodations to develop and implement more successful relationship marketing strategies.     

Lodging Managers' Perceptions of Work and Personal Life: Balanced or Imbalanced?

ABSTRACT

This study serves two main purposes: (1) to assess lodging managers' perceptions of difficulties and success in balancing their personal and work lives, and (2) to investigate if lodging managers' work interferes with or is enhanced by their personal lives, or vice versa. The results indicate that most lodging managers believe that they have struck a satisfactory balance between their work and personal lives. This study identifies the respective bidirectional effects of the interaction between work and personal life. Personal life boundaries are more permeable to work demands than work boundaries are to personal life demands.     

The Challenges of Providing Training in Small Sized Lodging Properties

ABSTRACT

Labor issues confront the lodging industry in good times and in bad. Employee training is viewed as a means to manage labor challenges and the hospitality industry is not well known for specializing in employee training. Small sized properties have unique challenges to implementing training practices and this study focused on understanding the training practices of small sized lodging properties. Two hundred eighteen lodging owners/general managers responded to a mailed questionnaire regarding training practices. Overall, less small properties provide training. Properties value training similarly, however, small properties provide less training, experience lower occupancy, are less often profitable, and experience some unique barriers to training. Considerations must be made for this lodging group and suggestions for addressing these issues are provided.     

Hospitality service employees’ coping styles: The role of emotional intelligence,two basic personality traits,and socio-demographic factors

This study examines the relationship between emotional intelligence (EI) and three coping strategies (task-, emotion-, and avoidance-oriented coping) using an adult, hospitality industry population specifically in hotel and restaurant work environments. The hierarchical regression indicates that EI is by far the most dominant predictor of task coping among all selected explanatory variables; EI does not have much influence on emotion coping after the entry of two basic personality traits (neuroticism and extraversion); and EI is significantly related to avoidance coping encompassing distraction and social diversion. In addition, this study reveals the role played by age and work experience in individual coping efforts and a high possibility of female workers as a task-oriented coper in hospitality work settings.     

Older Workers' Communication Satisfaction in the Lodging Industry

Abstract

Labor shortages and high turnover trouble the lodging industry. Older workers have been overlooked as a solution to these problems. Older workers have demonstrated qualities such as loyalty, a strong work ethic, good customer relations, and reliability of performance that the lodging industry desires. The lodging industry needs to strive to increase older workers' job satisfaction in order to attract and retain them. Previous research has already proven that communication satisfaction has a significant impact on job satisfaction. This study examines the important communication factors that influence older workers' job satisfaction. Suggestions regarding older workers' communication satisfaction are provided.     

The asset-light business model and firm performance in complex and dynamic environments: The dynamic capabilities view

Although academic research examining the effects of the asset-light business model continues to grow in the tourism and hospitality literature, the extant studies lack comprehensive theoretical foundations to develop and establish clear quantitative models of analysis. Inconsistent findings from these studies call into question the issue of their exploratory nature. Using the dynamic capabilities view, this study provides a solid conceptual framework that recognizes the asset-light business model as an industry-specific dynamic capability for lodging firms. Furthermore, this study extends recent theoretical accounts on the moderating role of environments in the dynamic capabilities-performance relationship by focusing on the service-oriented and cyclical nature of the tourism and hospitality industry. Incorporating industry-specific performance measures, the current study suggests an alternative approach to the analysis of performance of a lodging firm. The findings also provide important implications to help lodging owners, managers, and investors to strategically cope with complex and dynamic environments.     

Packing for the trip: A model of competencies for successful expatriate hospitality assignment

This paper aims to propose a model to assist international hotel companies to prepare expatriate executives for their overseas assignments to minimize expatriate failure. Survey questionnaires measuring competences and skills of expatriation were administered to 66 representatives of the lodging associations and properties who are members in the International Hotel & Restaurant Association. Exploratory factor analysis findings indicate that three categories of attributes are keys for successful overseas assignments: personal competencies, global management skills, and expatriate adjustment. Human resource development professionals should be especially cognizant of identifying personal competencies as the distinguishing elements for selecting high-potential expatriate managers. Educational programs preparing students for work in international hospitality business should strive to expose students to all of the behavioral aspects of international hospitality business identified in this study.     

The managerial flash sales dash: Is there advantage or disadvantage at the finish line?

The central intent of this qualitative inquiry is to investigate the benefits, drawbacks, and performance measures of hotel room inventory distribution via flash sales websites. Key advantages and disadvantages of using such a distribution channel fall within the categories of inventory management, revenue management, brand marketing, customer relationships, and operational challenges. The significance of the study is in providing a comprehensive review of the flash sales phenomenon in the lodging industry that may assist hotel managers with the performance evaluation of this distribution channel. Using grounded theory methodology, a flash sales evaluation framework was developed based on 46 phone interviews with hotel managers from different segments of the American hotel industry.     

An Assessment of Quality Consciousness of Service Employees

Abstract

Frontline service staff plays a vital role in the success of firms in the lodging industry. Quality service often determines the competitive edge of businesses in this industry. In this study, data from the questionnaires filled out by hotel managers and employees have been analyzed to assess their service quality consciousness. Although the results point to the existence of an organizational culture and climate that encourage the fostering of quality consciousness, they are not effective enough in the development of satisfactory quality consciousness in employees. A set of guidelines for quality service management is proposed.     

The Importance of Quality,Satisfaction, Trust,and Image in Relation to Rural Tourist Loyalty

In the past decade, tourism firms have become aware of the great benefits of maintaining a solid base of loyal customers. Because rural tourism is a relatively new phenomenon in some countries, the main antecedent of tourism loyalty remains infrequently studied in rural lodgings. In this work, a structural equations model is explored, with PLS technique, giving relevance to the interrelationships among image, quality, satisfaction, and trust and among these variables and the tourists' behavior variables. Instruments are identified and exploratory research was undertaken among rural tourists of the main rural lodgings in two border regions of Spain and Portugal. The results confirm image as a direct antecedent of perceived quality, satisfaction, trust, and loyalty for rural tourism, too. The analysis also confirmed that quality has a positive influence on satisfaction and loyalty, and trust has a positive influence on loyalty. Image is shown as a key factor to rural lodging managers. This study may help rural tourism managers to develop and implement effective relationship marketing strategies.     

中国酒店业能源消耗水平与低碳化经营路径分析

低碳旅游是在低碳经济背景下旅游管理研究的热点问题。旅游业虽然被认为是低碳经济的一个重要组成部分,但关于旅游业的能源消耗水平研究一直缺乏定量研究成果。文章以中国酒店业为例,采用投入产出分析方法,对中国酒店业的能源消耗水平进行了定量分析。研究表明,中国酒店业每万元的总产出需要消耗330.99千克标准煤。通过产业部门间的比较研究,发现中国酒店业整体仍然处于高耗能阶段,酒店业在节能减排以及发展低碳经济方面还不具有比较优势;通过比较研究,发现中国酒店业能源消耗水平与部分发达国家相比,还存在很大差距;通过与本地居民能源消耗水平的比较,发现酒店住客的日常能源消耗量远远高于城市居民日常生活的能源消耗量。最后,针对中国酒店业在能源消耗方面存在的问题,提出了中国酒店业低碳化经营的发展路径。     

Key managerial and financial accounting skills for private club managers: Comparison to lodging managers

ABSTRACT

This study provides empirical evidence of the comprehensive accounting skills by financial executives across the United States, and Canada believed important to private club general managers. This study’s purview extends to identify any significant differences or similarities in the accounting skills between the private club and lodging managers. Four hundred and one responses (211 from clubs and 190 from hotels) were received. The most critical accounting skills for club and lodging managers are understanding operating budgets, capital budgets, income statements, and analyses of variances. When comparing the accounting skills to managers between clubs and hotels, the ranks of importance are similar. The findings provide theoretical and practical implication for hospitality researchers, managers, and educators.     

高星级酒店业的信息技术“生产率悖论”研究——基于广州案例

信息技术与酒店业的结合给酒店业带来了新的发展机会.国外有大量的学者致力于信息技术投资与企业生产率及业绩之间关系的研究,但并没有一致的结论.文章通过对广州市高星级酒店的相关调查,获取了第一手数据,借助AMOS软件的验证性因子分析及SPSS软件的相关性分析和多元回归分析功能,以检验信息技术的应用对酒店业绩的影响.结果显示,信息技术“生产率悖论”在高星级酒店业内不存在,前厅应用、客人相关界面应用、餐厅及宴会管理系统及后台应用均对酒店业绩有积极的作用.其中,客人相关界面应用对酒店业绩影响最大,因此应着重投资.文章的结论将为高星级酒店业决定是否战略性地投资于信息技术或集中于某些特定领域提供重要的信息.最后,文章还对研究的局限性以及后续可以开展的研究进行了一定的展望.     

Emerging Definitions of Boutique and Lifestyle Hotels: A Delphi Study

Despite growing interest in the boutique and lifestyle sector of the lodging industry, there is not an accepted definition of either “boutique hotel” or “lifestyle hotel.” Boutique and lifestyle hotel strategies provide hotel companies with important points of differentiation in an increasingly competitive marketplace. The current study determined definitions using a Delphi analysis of responses from a diverse group of experts from the lodging industry. Forty-one panel members were involved in the process that was undertaken with three rounds of questions. The study determined that boutique hotels are best characterized as small, stylish hotels that offer high levels of service. Lifestyle hotels are described as innovative and provide more of a personal experience than so-called “branded” hotels.     

Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

Employees in the hotel industry are among the most vulnerable groups that have been severely affected by the COVID-19 pandemic. Anchored on the general strain theory, transactional theory of stress and coping, and theory of justice, this study investigates the mechanism through which hotel employees' perceived job insecurity affects their deviant work behavior during the COVID-19 pandemic. A survey method was used to collect three-wave sample data from 988 hotel employees in popular tourist destinations in Vietnam. Multivariate data analysis reveals a positive relationship between perceived job insecurity and deviant work behavior, and this relationship is mediated by psychological distress. Furthermore, abusive supervision positively moderates the association between psychological distress–deviant work behavior and the indirect influence of perceived job insecurity on deviant work behavior through psychological distress. These findings are useful for hotel managers seeking to manage and develop employees in a global health crisis such as COVID-19.     

From tertiary education to innovating at work: What is really important for hotel managers?

The goal of the present study was to examine the link between hotel managers’ post-secondary education and the extent to which they used knowledge acquired from such education to solve problems and innovate at work. One hundred and sixty-one hotel managers in Jamaica were surveyed. Stepwise regression analysis was performed. The study found that variety of academic specializations and recency of academic qualifications were more important to hotel managers’ use of knowledge from education to solve problems and innovate at work than years of post-secondary education and the relatedness of such education to their current jobs. Leaders in the lodging sector should take the findings into consideration when recruiting and developing hotel managers. One hundred and sixty-one hotel managers in Jamaica were surveyed and stepwise regression analysis performed. The study found that variety of academic specializations and recency of academic qualifications were more important to the hotel managers' use of knowledge from education to solve problems and innovate at work than their years of post-secondary education and the relatedness of such education to their current jobs. The study's findings could have implications for how hotel managers are selected and developed in the future.