设备备品备件集成供应策略

在分析设备维护与管理体系结构和集成供应模式的基础上,提出了设备备品备件集成供应策略,形成诊断、维护、管理和储备配送服务模式的集成创新,能够有效降低企业的供应成本。     

浅析设计-施工总承包模式过程集成思想的运用

设计-施工总承包模式的优势在工程项目的建设过程中越来越明,这种模式的基本出发点就是实现建设生产过程的组织集成化,促使设计与施工紧密结合,以达到为建设项目增值的目的.文章通过对工程项目过程集成思想的分析,指出了设计-施工总承包模式的优势,并对设计-施工总承包模式在集成管理中存在的问题及相应对策提出了初步见解.     

浅议指导生产性服务外包的管理理念

本文提出了进行生产性服务外包管理的三大主要理论基础:顾客满意理论、零缺陷质量管理理论和供应链管理理论,分别从顾客需求挖掘、生产性服务过程控制和服务供应商关系管理三个方面阐述三大理论对生产性服务外包管理模式构建的指导作用。     

增值型内部审计的职能发挥与目标实现

增值型内部审计,即能为组织增加价值的内部审计。本文以实现增值型内部审计“为组织增加价值．为组织改善管理”的增值目标为导向,列举增值型内部审计中“审计方案编制、审计对象确定、重点内容界定、取证方法选择、评价意见撰写和审计结果运用”的关键环节,提出增值型内部审计的服务、防护、监督、鉴证、评价和促进等增值职能,探讨与之对应的实现模式。     

宁波制造业战略升级的思考

现代生产性服务业对制造业发展的贡献 生产性服务,又称为生产者服务(producer services),是围绕生产者(企业)而进行的,作为其他产品或服务生产的投入发挥着中间功能的服务,它贯穿于一项产品或服务生产的产前、产中和产后诸环节.现代生产性服务业是在提供服务时融入技术、工程或科学等知识的产业或协助科学、工程及技术推动的服务业,一般具有知识密集型的特点,主要包括工业设计、信息服务、通讯服务、物流、管理咨询及电子商务等.现代生产性服务业与制造业有着唇齿相依的密切关系,作为制造业中间投入的重要组成部分,它们提高了生产过程不同阶段的产出价值和运行效率,是有形产品创造差异化优势和增值的主要源泉.     

基于Web Services技术的虚拟企业信息集成研究

虚拟企业的运行过程要求不同地域、不同计算环境的成员企业的信息能实现共享。因此,提供一个高性能的信息集成环境是虚拟企业运行过程的关键。通过分析虚拟企业的信息集成理论,介绍了面向服务架构的基本概念和方法,提出了虚拟企业信息集成的目标,并阐述了实现这些目标的基于WebServices的虚拟企业信息集成解决方案。     

现代生产性物流服务业支撑中心的分析与设计

根据现代生产性物流服务业的发展趋势,提出建立一个供应链信息集成平台的必要性,并通过功能需求分析、模块设计、业务流程分析和数据流程分析,构建了该平台业务系统与数据系统,为促进生产性企业与物流企业的合作提供了参考。     

分布移动环境下的生产模式研究

分布移动环境给企业的产品开发、生产和经营活动带来了新的挑战。本文提出分布移动环境下的生产模式——面向服务架构的敏捷制造（AMSOA）,借鉴敏捷制造及动态联盟等现代制造模式,利用面向服务的架构、业务流程管理和语义Web服务等相关的标准和技术构造企业业务集成服务平台．利用无线服务中间件集成移动业务。此外,研究了该模式的AMSOA内涵、应用体系结构、关键技术等,为企业快速组织生产、增强企业生存竞争能力提供了一种新的解决方案。     

基于Supply-Hub的钢材物流增值服务模式研究

分析了我国钢材贸易企业传统运营模式下的问题,研究了钢材消耗企业采用的传统原材料供应物流方式存在的弊端,在此基础上,提出了钢材贸易企业通过建立Supply-Hub,为"加工-装配式"生产企业提供钢材供应物流的增值服务,从而实现从传统的买卖交易向现代物流增值服务模式的变革,进而提高钢材贸易企业在全球市场上的竞争力。     

Web Services在虚拟企业集成中的应用研究

虚拟企业是一种新型的组织模式,能够有效的将分散的资源和应用重组、整合,为客户提供快速度、低成本、个性化的服务的动态组织联盟。由于各企业应用系统运行模式所依赖的底层基础架构并不统一,使得成员企业之间要进行集成就显得异常的困难。文中提出了一种基于WebServices虚拟企业集成的应用解决方案,解决由不同应用的平台差异所带来的高代价的应用整合,使虚拟企业各成员的集成以低代价、方便地连接在一起。     

Rethinking the policy of contracting out Social Services to non-governmental organizations

The article describes, analyzes and evaluates the lessons and dilemmas resulting from the Government's policy of contracting out with non-governmental organizations for the provision of three types of services: foster care, adoption and home care services for the elderly. The dilemmas are: structural tension between governmental control and autonomy of provider organizations; power?–?dependence relations between the Government and the providers, the choice option available to clients; the ethical, moral and professional aspects of contractualism; the myth of innovative programs initiated by provider organizations; service quality versus price of services; and accountability of provider organizations to their stakeholders. Based on the lessons learned, the article highlights the need to rethink the strategy of contracting out and reassess the role of the Government in providing social services.     

不完全契约视角下物流企业安全信息披露的博弈分析

从不完全契约理论角度,重点讨论物流安全信息披露在实现物流服务购买者对物流安全信任中的重要作用,通过建立社会、政府或第三方组织与企业之间的博弈模型,建立服务提供方与服务需求方的信息博弈模型寻找动态均衡路径。分析加强物流安全信息披露的必要性及优质物流服务企业主动披露安全信息愈多获利愈多,且愈得到市场信任,并提出政策建议以引导物流服务市场的良性循环发展。     

An analysis of the cost of providing ancillary services to skilled nursing facility patients in New York State

Currently, nursing homes can arrange for the provision of ancillary services either by providing the services directly, purchasing the services through contracts and fees, or by outside billings, in which the services are supplied by other providers who then bill Medicaid directly. Frequently, some combination of these three modes of provision is used for each ancillary service. The purpose of this study is to explore ancillary costs in a sample of nursing homes and to determine, to the extent possible, the most cost-efficient means of providing selected ancillary services (physical therapy, radiology and medical staff services). Prior to examining the impact of the mode of provision on cost levels, other facility and patient characteristics that might justifiably affect costs are identified and adjusted for. The results demonstrate that outside billing or purchasing services can be much less expensive than providing the services directly. It is suggested that all ancillary services (outside billings as well as services provided directly through contracts and fees) be included when facility-to-facility cost comparisons are made. This approach should serve as an incentive for nursing homes to seek the most cost-efficient means of providing ancillary services.     

A new approach to optimal selection of services in health care organizations.

A new reimbursement policy adopted by Medicare in 1983 caused financial difficulties for many hospitals and health care organizations. Several organizations responded to these difficulties by developing systems to carefully measure their costs of providing services. The purpose of such systems was to provide relevant information about the profitability of hospital services. This paper presents a new method of making hospital service selection decisions: it is based on an optimization model that avoids arbitrary cost allocations as a basis for computing the costs of offering a given service. The new method provides more reliable information about which services are profitable or unprofitable, and it provides an accurate measure of the degree to which a service is profitable or unprofitable. The new method also provides useful information about the sensitivity of the optimal decision to changes in costs and revenues. Specialized algorithms for the optimization model lead to very efficient implementation of the method, even for the largest health care organizations.     

我国国际物流综合服务平台构建分析

分析了构建国际物流综合服务平台的前提条件,对国际贸易物流服务的主体特征进行了分析,在此基础上得出了国际贸易供应链的集成模式,对我国国际物流综合服务平台建设提出了建议。     

Interpersonal interaction in business triads—Case studies in corporate travel purchasing

This study applies a triadic perspective to business triads of an industrial buyer, its service supplier and intermediary partners. The focus is on the structural, relational and cognitive features of interpersonal interaction. The study also takes into account strategic level interactions and interactions related to daily operations, thus providing insight into long and short-term interactive processes. Dedicated contacts and the social bonds between them provide important channels for both tacit and explicit information within and between the organizations, specifically at the operational level. The study contributes to service purchasing and supply literature by analysing complicated supply networks at the micro-level, and by providing concepts and models for the study of interactions in triadic contexts. Managerial implications relate to the importance of creating trusting relationships within and between the organizations. The longitudinal approach adds to our understanding of ongoing service purchasing processes and the dynamism of business relationships.     

Devising appropriate service strategies for customers of different value: an integrated assessment model for the banking industry

Customer relationship management seeks to nurture relationships with customers by providing appropriate services for particular customers. Previous studies in this area have tended to examine either: (i) the improvement of service quality or (ii) the identification of customers who will bring the most value (and thus greatest profit). Few studies have attempted to integrate the two aspects of the problem. The present study addresses this deficiency by proposing a comprehensive assessment model that integrates a novel categorization of customers (using a customer pyramid) with a detailed analysis of particular service-quality attributes (using a performance control matrix) to provide more accurate guidance for practitioners in designing specific service-improvement strategies for particular quality attributes and particular customer categories. This integrated assessment model promises to be of particular benefit to service providers whose business resources are limited because it facilitates the design of appropriate service-improvement strategies that are tailored to specific customer groups and the service-quality attributes that are of importance to them.     

Why Service and Manufacturing Entry Mode Choices Differ: The Influence of Transaction Cost Factors,Risk and Trust*

ABSTRACT In this study, we suggest that disparities between service and manufacturing firms’ international entry mode choices can be explained by differences in their reaction to transaction cost based variables and by the influence of risk and trust propensity. We find that: (1) due to the investment intensive nature of manufacturing, environmental uncertainties and risk propensity influence manufacturers’ mode choices; while (2) behavioural uncertainties, trust propensity and asset specificity influence service providers’ entry mode choices because of the people‐intensive nature of services. Implications for future research are discussed.     

装备制造企业的服务模式研究:以江钻股份为例

服务作为装备制造企业提高竞争力和获得差异化竞争优势的重要来源,目前正引起越来越多国内外学者的关注。装备制造企业提供的现代服务范畴远远超过传统售后服务,还包括技术服务、渗透到顾客价值链的系统解决方案等。同时,明晰的服务愿景、技术创新能力和顾客导向是支持制造企业服务模式的关键因素。     

Maximizing value in healthcare partnerships: A case examining an inter-organizational relationship in the public and non-profit sectors

Healthcare organizations around the world are striving to find the right balance between using their resources effectively and providing personalized care to patients. Health care is shifting from a reactive, towards a more person-centric approach to improve health outcomes. To achieve quality improvements and efficiencies, health care organizations are forming inter-organizational relationships. Despite the benefits, little is known about how organizations capture value from strategic partnership. In this context, this paper aims to examine the processes that occur as part of a public and non-profit sector relationship within health care that directly relate to how the partnering organization acts to capture value. Using a qualitative case study of an Australian public-sector health service partnership, the study employs a value mapping framework to distinguish between different types of value (captured, missed, destroyed, and opportunity), and presents an integrated model consisting of three process phases: (1) inter-organizational cooperation effort, (2) organizational effect, and (3) social value. The study highlights the potential for negative and unintended consequences and discusses implications for management.