The self,signification and the superyacht

The reading of landscape as text has become an important theme in cultural geography. However, where many readings are performed on the partially stable landscapes of cities and countryside, this case study examines a more ephemeral landscape of the superyacht. The acquisition of superyachts, by many of the world's richest and most powerful actors, is treated as a symptom of late modernism. Superyachts are analysed as exemplars of the compression of time and space that is symptomatic of contemporary society, since their mobility and telecommunications overcome many former locational constraints. They are also exemplars of the blurring of work and leisure and raise issues about the construction of a notion of the self where the signifiers of the self have, in a post-structuralist reading, floated free from what they signify. This paper seeks to argue the potential for reading the superyacht as a signifier of the self.     

Hotel environmental management initiative (HEMI) scale development

Owing to a lack of construct reliability and validity of environmental management measurements, advancements in understanding hotels’ environmental management practices have been somewhat limited. The goal of this paper is to propose a uniform and parsimonious scale that captures Hotels’ Environmental Management Initiative (HEMI) with the most common three dimensions in the hotel industry: environmental resource conservation efforts, environmental policy and training, and environmental public relation efforts. After the refinement of the initial items, the scale was confirmed with cross-cultural data obtained from full-time hotel employees in two Asian countries. The twenty-one item HEMI scale demonstrated a satisfactory level of content, convergent, discriminant, cross, and criterion-related validity. The proposed HEMI scale will serve as a useful tool for future hospitality scholars who would like to further explore the impact of hotels’ environmental management initiatives on employees’ attitudes and behaviors toward the environment and their environmental performance.     

Travel writers and the nature of self: Essentialism,transformation and (online) construction

A lacuna of academic research exists that explores contemporary travel writers’ lived experience, particularly how they perceive their s​ense of self through their work as a forum for self-discovery and self-transformation. Using the essentialist self and socially constructed selves as theoretical frameworks, this research extends the concept of multiple selves to these writers and new forms of online media. Qualitative interviews were conducted with 47 travel writers and data were analysed using an Interpretive Phenomenological Analysis. Findings suggest that many travel writers (co)construct an online self and use their writing to transform themselves. The cathartic process of writing, interaction with their readership and the importance of establishing a social identity online emerged as influences on the nature of self.     

Measuring sustainable tourism attitude scale (SUS-TAS) in an Eastern island context

The concept of sustainability has been widely accepted in tourism to mitigate the detrimental effects of mass tourism. However, developing a valid scale and testing it in cross-cultural settings is critical in evaluating sustainable tourism outcomes. This study examines the validity of the Sustainable Tourism Attitude Scale (SUS-TAS) in an Eastern island context. We adopted competing models testing, cross-cultural validity examination, and multigroup confirmatory factor analyses. Data were collected from three archipelagoes in Taiwan. A seven correlated-factor model was identified as the best-fitting model. Cross-cultural validity demonstrates that SUS-TAS shares the same psychometric properties originally found in Choi and Sirakaya (2005), and multigroup confirmatory factor analyses support the concept that SUS-TAS has the same cognitive framework across the three groups. The findings suggest that SUS-TAS can be used to assess resident attitudes toward sustainable tourism in an Eastern island context. Implications for future research and managerial practice are discussed.     

Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective

The prevalent trends of sustainability and responsible management have promoted corporate social responsibility (CSR) to attract considerable research and business interest. However, despite its importance, few efforts have been exerted to develop a standardized CSR scale in the hotel industry. This study aims to develop and validate a multidimensional scale of hotel CSR measurement as perceived by hotel staff who understands CSR. Results of running factor analyses generate a five-factor structure. The overall measurement model demonstrates a satisfactory level of goodness-of-fit and supports convergent validity, discriminate validity, nomological validity, and predictive validity. The legal domain received the highest mean score among the five hotel CSR domains, followed by ethical, financial/economic, environmental, and social/philanthropic domains. The value on employee attitude toward the CSR-implementing hotel, employee satisfaction with the CSR-implementing hotel, and organizational commitment toward the CSR-implementing hotel varied between front-of-house and back-of-house employees. This validated measurement scale is recommended for future studies to explore the effect of hotel CSR in various countries or regions.     

Development and validation of a scale measuring hotel website service quality (HWebSQ)

This research aims to develop and validate a scale to measure website service quality in the hotel industry, namely HWebSQ. It also establishes the predictive power of the new scale by examining its relationship with an expected outcome, i.e. customer purchase intention. The research employs a detailed scale development process: domain specification, item generation, scale refinement, purification and validation. Data were collected from tourists who stayed at 4-to-5-star hotels in Vietnam. The findings confirm HWebSQ to be a valid and reliable measure of hotel website service quality containing 34 items with 7 dimensions. These include website functionality, website design, response time, ease of use, information quality, interactivity and security. Each of these dimensions is positively associated with customer purchase intention. The newly developed HWebSQ scale would be valuable to managers of hotels and other accommodation services who are interested in designing and managing websites aimed at attracting and retaining customers.     

The effects of scale in tourism projects in developing countries

The paper by Rodenburg (Annals VII:2:177–196) on the effect of scale in tourism development in Bali raises important questions relating to tourism development in Third World countries. One fundamental question is whether large-scale development is inevitable in such countries, or whether there is persuasive evidence to support smaller and craft scale enterprises. This article undertakes a critical review of Rodenburg's analysis and concludes that large scale developments are likely to be inevitable because of external economies of scale and market structures in international tourism, but that the consequences of such developments can be foreseen and therefore mitigated by appropriate pre-project planning.     

The effects of scale in economic development: Tourism in Bali

Eric E. Rodenburg, The Effects of Scale in Economic Development: Tourism in Bali. Annals of Tourism Research 1980, VII(2):177–196. Planners promote tourism to meet the objectives of economic development. Different scales of enterprise, however, meet the objectives of planners in different ways. Data from Bali, Indonesia, illustrate the differential social and economic effects of three scales of tourism enterprise; large industrial, small industrial and craft tourism. A comparison of these segments of the continuum of tourism enterprises in Bali shows that the objectives of economic planners (increased earnings, foreign exchange, investment, job opportunities, production, entreprenuership, infrastructure, and the minimization of adverse social and cultural effects) are not best met through the promotion of large, industrially scaled enterprises.     

The development of an e-travel service quality scale

The purpose of this study is to identify the dimensions of e-travel service quality, and to develop a reliable and valid measurement instrument. The concept of an e-service quality construct is first clarified and the processes involved in scale development are then presented. Five core components of e-travel service quality are identified, namely, information quality, security, website functionality, customer relationships and responsiveness. The reliability and validity of this five-factor scale are verified using empirical data, and it is found that the e-travel quality service scale has strong predictive capability in relation to online customer satisfaction and loyalty intention. Moreover, a second-order factor is constructed due to the high correlation among the five factors. Finally, the managerial implications in regard to the research findings are discussed.     

The uniqueness of entrepreneurship in the sharing accommodation sector: Developing a scale of entrepreneurial capital

Hosts on sharing lodging platforms are viewed as an emerging form of entrepreneurs. This study aims to define entrepreneurship and entrepreneurial capitals and generate a multidimensional scale of entrepreneurial capitals for sharing accommodations (ECSA). A rigid procedure with three steps was followed to develop and validate this scale. An initial pool of items was provided through content analysis of 59 written surveys and literature review in Step 1. In Step 2 exploratory factor analysis (n = 150) was applied to further purify and refine this preliminary item pool. The 17-item ECSA scale was validated using confirmatory factor analysis (n = 328) in Step 3. Results support ECSA which covers four perspectives (i.e., financial, social, intellectual, and human capitals). The ECSA scale enriches the research body of entrepreneurship by examining an emerging business phenomenon. And it prepares practitioners for becoming micro-entrepreneurs on sharing lodging platforms.     

Disability,social inclusion and the marketing of tourist attractions

The participation of persons with a disability (PWDs) in tourism has received growing academic interest in recent years. This paper contributes to a reflection on how accessible tourism relates to the sustainable development paradigm. To investigate this relationship, it goes beyond the question of PWDs’ access to tourism services, and adopts an inclusiveness perspective. Inclusion is examined in terms of legislation, marketing and imagery, and representations of PWDs as consumers embedded within social units – and families in particular. These dimensions are explored empirically in a study of visitor attractions in Cornwall (England) based on a quantitative and qualitative content analysis of brochures and websites. The study shows that the marketing materials of Cornish visitor attractions mainly focus on access, and the imagery used largely projects quasi invisibility or provides ambiguous messages. Communication with PWDs rarely addresses the family unit, making the family tourism experience intangible in the pre-trip phase. These results point at weaker implementation of inclusiveness, which corroborates previous findings of watered down definitions of rights to tourism under neo-liberal ideologies and economic crises. The paper discusses implications for social inclusion and highlights avenues for future research.     

Consumer culture,the mobilisation of the narcissistic self and adolescent deviant leisure

The purpose of this analysis is to investigate the consumer packaging of adolescent deviance through commodified leisure. It argues that under conditions of neoliberalism, deviant leisure is commodified by industry, emptying deviance of its political potential, selling it back to adolescents in the form of narcissistic self-identities. These self-identities appear to challenge authority, albeit produced within youth culture and marketing, purchased and consumed in the belief that it is resistance. Forms of adolescent deviance and narcissism are normalised as challenging, exciting and risky while providing associations with power, wealth, celebrity and physical beauty. In the final analysis, we explore some possibilities for the resistance of market-based constructions of self-identity for adolescents in western consumer cultures.     

野菜情结(随笔)

一年四季生活在大山里,少不了要采食山野菜. 　　林海雪原上的山野菜种类繁多,有灌木嫩叶,也有野坡野地里杂生的蒿草类山野菜.灌木嫩叶种类较少,好吃,如刺老芽、刺五加叶等等,不仅绿色,还有一定的药用价值.尤其是刺五加叶,长期食用,还有醒脑、安神、营养心脏的功效.……     

The theory of repurchase decision-making (TRD): Identifying the critical factors in the post-purchase decision-making process

A theory particularly designed to explain re-buying decision formation is lacking. This research developed and tested a theory of repurchase decision-making (TRD) that more comprehensively explains individuals’ post-purchase decision-making processes. Two studies were conducted in a full-service restaurant setting for the development of this theory. Specifically, important factors generating the repurchasing intention were identified through an exploratory qualitative approach in Study 1. In this qualitative approach, a new set of belief items and salient referents in a re-buying decision-making process were also identified. The proposed model merging the model of goal-directed behavior (MGB) with identified factors and belief constructs from Study 1 were tested in the second study. Our results demonstrated that incremental amounts of total variance in the re-buying decision were explained by the TRD. Newly integrated constructs in combination with the original variables in the MGB were found to play a critical role in the re-buying decision-making process. The implications of this study are presented and discussed.     

From measurement scale to sentiment scale: Examining the effect of sensory experiences on online review rating behavior

The crucial role of sensory dimensions in customer experiences has been supported in literature. However, traditional self-reported sensory measurements have limited capacity in capturing the multi-dimensional experiences sensed by individuals and articulating the distinct effect of different sensory dimensions on actual behavior. This study is the first attempt to test the effects of positive and negative experiences involving all five senses (sight, smell, sound, taste, and touch) on customer ratings. The sensory experiences reported in social media reviews were captured and explored using text mining and sentiment analysis. The findings show that although the majority of customers’ experiences were positive, the negative sensory experiences had higher effect on customer rating. Furthermore, the five senses had different weights in forming overall experience, which provides theoretical contributions to the literature on sensescapes, prospect theory, and discourses on satisfiers and dissatisfiers.     

The development of an evaluation scale for B2B service quality: The case of the Korean convention industry

Abstract

The purpose of this study was to develop scale dimensions for evaluating professional convention organizers (PCOs) from the perspective of conference hosts. Based on a literature review of B2B service quality and convention service quality, and in-depth interviews with host organizers in the Korean convention industry, five quality dimensions were identified: potential, process, personal, technical, and outcome qualities. The reliability and validity of the five dimensions were verified using empirical data. The results show that service quality between PCOs and hosts should be considered to be a holistic experience rather than a set of separate factors as discussed in previous studies. This paper also contributes by proposing that the five scales serve as a managerial tool for PCOs to evaluate their own performance and as criteria for hosts to develop effective business relationships with service providers.     

荔枝湖游记(游记)

深圳没有冬天,冬天如春天,气候宜人,花团簇锦.深圳的山翠,海蓝,水清,树碧,花艳,市内花坛多,绿地多,公园多.在一个明媚的春日,我与老伴携孙子宝娃去游览深圳荔枝公园.……