市场信誉机制不健全环境下的企业信誉管理

在我国市场信誉机制不健全环境下,企业如何构建自身信誉体系成为人们关注话题。从社会学、伦理学、经济学和管理学的角度系统定义企业信誉,提出了在市场信誉机制不健全环境下,从识别、规避信誉风险,构建信誉系统以及在逆境中决策等方面探讨了信誉管理的有效途径。     

论企业管理中的信誉战略管理

在当今知识经济时代,信誉已经成为企业发展中极为重要的一项目资产,是保证企业在市场竞争中是否能立足长远发展的优势资源,因此,企业中的信誉战略管理也成为企业管理中至关重要的一部分。在当今市场信誉机制并不健全的社会环境中,企业信誉成为了一种稀缺资源,企业应该从自身内外两个方面构建企业信誉战略体系,发挥其信誉资源在市场竞争中的优势。     

论企业管理中的信誉战略管理

在当今知识经济时代,信誉已经成为企业发展中极为重要的一项目资产,是保证企业在市场竞争中是否能立足长远发展的优势资源,因此,企业中的信誉战略管理也成为企业管理中至关重要的一部分。在当今市场信誉机制并不健全的社会环境中,企业信誉成为了一种稀缺资源,企业应该从自身内外两个方面构建企业信誉战略体系,发挥其信誉资源在市场竞争中的优势。     

信誉危机对企业管理的影响

"安然事件"之后,众多著名的大型跨国企业相继陷入了假帐、披露虚假信息的丑闻之中。公司信誉危机的突现,引起了广泛的讨论,尤其是对公司治理结构和公司监管制度提出了各种改革的意见。在理论层面上从微观企业的角度出发,对信誉的战略价值和经济价值进行分析,说明信誉管理可以为企业带来持久的竞争优势。     

不对称信息市场下的企业信誉影响研究

企业作为市场经济的主体,其信誉行为日益成为人们关注的焦点。文章侧重从经济学角度出发,以不对称信息理论为依据,通过分析建立信誉在不对称信息市场上带给企业的经济效益及社会效益,从宏观和微观两个层面说明在不对称信息市场环境中,建立企业信誉的现实意义和重要价值。     

中国企业信誉100——信誉升级企业竞争力

企业信誉是超越了品牌的竞争方式，除了关注消费者，还关注企业更广泛意义上的利益相关者。国际优秀企业的竞争已经发展到企业信誉竞争阶段，中国企业面临着更高层面的挑战。为此，我们携手“企业信誉”的首创者、该领域的国际权威机构——国际信誉研究院，独家首发2006中国企业信誉榜。英雄不论出处，百家在华企业同台竞技，排名蕴意深远。[编者按]     

企业战略联盟的竞争优势机制

本文主要从企业战略联盟与竞争优势的关系、企业战略联盟竞争优势的来源及企业战略联盟竞争优势的保存机制等几个角度分析了企业结成战略联盟后所产生的竞争优势机制。     

人力资源战略对企业战略的影响机制研究——基于核心资源视角

人力资源战略的核心作用是通过建立企业异质性的人力资源以获取竞争优势来推动企业战略的实现。本文首先分别论述了核心资源范式下的企业战略和创造核心资源的人力资源战略,然后讨论了以组织文化为中介的人力资源对企业战略的影响,最后得出人力资源战略通过创造和发展核心资源直接路径以及建立和维护核心资源发挥高效运作的组织文化间接路径对企业战略产生影响。     

不同市场结构下的企业战略投资评析——实值期权视角

一、前言。战略投资是指投资某项实体资产．目的是希望藉此增强企业竞争优势与提升成长发展机会．因此决策范畴连系着企业未来营运的方向、规模与内容，在很大程度上影响着企业经营的成败。随着市场需求变迁的越难掌握、市场销售竞争的程度越显激烈的趋势下，企业所面对的经营环境也充满着高度的不确定性．为了谋求稳健发展以达永续经营的组织目标．企业必须以崭新的战略思维来指导未来的发展道路．并以精进的视角来考察市场的竞争现实。     

Business and Social Reputation: Exploring the Concept and Main Dimensions of Corporate Reputation

Different theoretical approaches highlight the growing relevance of corporate reputation as strategic factor. Among these approaches the arguments of the Resource-Based View are special worthwhile (Grant, 1991, California Management Review 33(3), 114–135; Barney, 1999, Sloan Management Review Spring, 137–145). Nevertheless, this topic poses several methodological problems (Barney et al., 2001), as the unavailability to identify and measure this organizational factor, that is “socially complex” and intangible in its nature. In this work, using the findings of our empirical research on Spanish biotechnology firms, we carry out an identification and measurement of corporate reputation, highlighting its two key components: “business reputation” and “social reputation”. Dr. Gregorio Martín de Castro is Assistant Professor at the Business Administration Department in Universidad Complutense de Madrid (Spain). He has several years of research experience at CIC Spanish Knowledge Society Research Centre, he holds an Expert Diploma in Intellectual Capital and Knowledge Management from INSEAD (France), and he was a Post-Doctoral Research Fellow at Harvard University during 2004–2005. He is author and co-author of several papers concerning Resource-Based View, Intellectual Capital and Knowledge Management. Dr. José Emilio Navas López is Professor and Head of the Business Administration Department in Universidad Complutense de Madrid (Spain). He is author and co-author of several books and papers concerning Technology Management, Strategy and Knowledge Management. He has held the first Knowledge Management Chair in Spain at I.U. Euroforum Escorial. Dr. Pedro López Sáez is Assistant Professor at the Business Administration Department in Universidad Complutense de Madrid (Spain) and he was a Research Fellow at Harvard University during 2004–2005. He has several years of research experience at CIC Spanish Knowledge Society Research Centre and he is author and co-author of several papers concerning Resource-Based View, Intellectual Capital and Knowledge Management.     

Corporate Reputation and Philanthropy: An Empirical Analysis

This paper analyzes the determinants of corporate reputation within a sample of large UK companies drawn from a diverse range of industries. We pay particular attention to the role that philanthropic expenditures and policies may play in shaping the perceptions of companies among their stakeholders. Our findings highlight that companies which make higher levels of philanthropic expenditures have better reputations and that this effect varies significantly across industries. Given that reputational indices tend to reflect the financial performance of organizations above other factors (Fryxell, G. E. and J. Wang: 1994, Journal of Management 20, 1–14) and that elements of the literature emphasise that discretionary aspects of social responsibility, including corporate donations, may not be in the financial interests of organizations (e.g. Friedman, M.: 1970, “The Social Responsibility of Business is to Increase its Profits”, New York Times Magazine, September 13), this is a significant finding. It suggests that philanthropic expenditures may play a significant role in stakeholder management and may, in particular, lead to stakeholders holding more positive impressions of philanthropic corporations.     

Corporate Social Performance as a Business Strategy

Having the ambition to contribute to the practical value of the theory on corporate social performance (CSP), this paper approaches the question whether CSP can contribute to the competitive advantage of firms. We adopted an explorative case-study methodology to explore the variety of positive and negative effects of CSP on the competitiveness of organizations. As this study aimed at identifying as great variety of these effects as possible, we selected a diversified group of respondents. Data was thus collected through embedded units of analysis in a petrochemical company, and triangulated with the opinions of experts on CSP. Overall, we found various positive and negative effects of CSP on the competitiveness of organizations. CSP is therefore not an innocent adventure for executives, but rather a strategy for achieving corporate objectives. If not carefully implemented, the CSP strategy may harm the competitive advantage of the firm, as our results have suggested.Paper presentated at the EBEN annual conference 2004, Enschede, The Netherlands June 24–26     

社会责任履行与企业信誉资本生成——基于问卷调查的实证分析

信誉是企业利益相关者对企业的一种综合评价,社会责任影响利益相关者行为,因此对企业信誉可能产生积极的影响.通过问卷调查的实证分析,发现顾客责任、环境责任和慈善责任对企业信誉有显著的正向影响,而政府责任和员工责任对企业信誉影响不明显.     

对企业品牌联合战略的认识与思考

品牌联合是近年来逐步发展起来的一种品牌经营策略,它为企业赢得更大的竞争优势提供了一个契机,并能够实现企业间的双赢。应用品牌联合必须了解其的内涵和理论依据,以及品牌联合的评价机制,在此基础上,要分析品牌联合的机会与风险,以帮助管理者制定正确的决策。     

仆从领导文化与企业声誉管理

本文将Grahame企业声誉的理论模型运用于仆从领导文化与企业声誉管理内在关系的研究。通过对仆从领导的“齿轮传动模型”的阐释,本文分析了仆从领导文化与企业声誉管理相关的四个特征,即领导知名度、员工参与度、顾客满意度与社区和谐度,揭示了企业文化作用于企业声誉管理的“光环效应”。     

Reciprocal Effects of the Corporate Reputation and Store Equity of Retailers

Retailers aim to strengthen their ability to influence consumer behavior by building corporate reputation and store equity: for instance, by making promotional investments. However, little is known about the directionality of consumers’ corporate and store associations, that is, how reciprocal relationships between consumers’ perceptions of corporate reputation and store equity affect store loyalty. To illuminate this issue, we draw upon a study with a cross-sectional design and two studies with longitudinal designs. We find that retail store equity interacts with corporate reputation and is a more important driver of increased loyalty than corporate reputation. We conclude that retailers should pay attention to reciprocal effects, especially in determining the relative allocation of investments across corporate and store levels.     

The Creation of Value Through Corporate Reputation

The relationship between social and financial performance (CSP – FP) has been a main objective in the literature on business management, as it would provide an economic justification for the social investment insofar as it contributes to the creation of value. This relationship has been empirically tested by several authors though without using a theoretical model that sustains this relationship. The aim of this article is to propose a theoretical model of the process of the creation of value from the reputation generated by companies, integrating the factors that have been shown to be more relevant in this process from previous research, in such a way that hypotheses are put forward regarding the existence of this relationship and the factors that determine it. Finally, an empirical test is performed using the 100 most prestigious companies operating in Spain during 2004.     

全球化背景下我国物流业竞争策略选择分析

在经济全球化不断深化的背景下,我国物流企业的发展既有前所未有的机遇,也面临激烈的市场竞争。在应对激烈的国际竞争的策略方面不能一概而论,应坚持有所为有所不为的方针,构建起既符合自身特点和优势,又具有一定竞争优势的新的策略体系。     

海尔差异化战略分析

海尔集团的成功在于其正确地选择并坚持实施了差异化战略 ,在不同的发展阶段中 ,海尔集团分别围绕质量、服务、个性化与速度等方面实施差异化战略 ,赢得了竞争优势。其差异化战略的核心是用户满意最大化。