论企业管理中的信誉战略管理

在当今知识经济时代,信誉已经成为企业发展中极为重要的一项目资产,是保证企业在市场竞争中是否能立足长远发展的优势资源,因此,企业中的信誉战略管理也成为企业管理中至关重要的一部分。在当今市场信誉机制并不健全的社会环境中,企业信誉成为了一种稀缺资源,企业应该从自身内外两个方面构建企业信誉战略体系,发挥其信誉资源在市场竞争中的优势。     

论企业管理中的信誉战略管理

在当今知识经济时代,信誉已经成为企业发展中极为重要的一项目资产,是保证企业在市场竞争中是否能立足长远发展的优势资源,因此,企业中的信誉战略管理也成为企业管理中至关重要的一部分。在当今市场信誉机制并不健全的社会环境中,企业信誉成为了一种稀缺资源,企业应该从自身内外两个方面构建企业信誉战略体系,发挥其信誉资源在市场竞争中的优势。     

市场信誉机制不健全环境下的企业信誉管理

在我国市场信誉机制不健全环境下,企业如何构建自身信誉体系成为人们关注话题。从社会学、伦理学、经济学和管理学的角度系统定义企业信誉,提出了在市场信誉机制不健全环境下,从识别、规避信誉风险,构建信誉系统以及在逆境中决策等方面探讨了信誉管理的有效途径。     

中小企业信誉资源研究

中小企业的信誉是一种战略资源,中小企业可以利用它整合企业的其他资源,进而提高企业的资源利用效率。经营中小企业的信誉资源需要中小企业首先确立自身的竞争优势,然后通过报表等手段向外部正确显示企业的实力。企业信誉文化和信誉资源管理机制的建立为中小企业持续经营信誉资源,维持中小企业的信誉提供了保障。同时,企业家信誉资源也是企业信誉资源的重要组成部分。     

信誉平台的打造与运行

三年来,信誉研究院在每一次发布的信誉100榜单上除了排名以及相关数据之外还有一项非常重要的内容,那就是对企业信誉平台的深入诠释,信誉平台不仅是执行信誉战略的核心,还是企业与利益相关者对话的终级工具。     

信誉平台的打造与运行

三年来,信誉研究院在每一次发布的信誉100榜单上除了排名以及相关数据之外还有一项非常重要的内容,那就是对企业信誉平台的深入诠释,信誉平台不仅是执行信誉战略的核心,还是企业与利益相关者对话的终级工具。     

中国企业信誉100——信誉升级企业竞争力

企业信誉是超越了品牌的竞争方式，除了关注消费者，还关注企业更广泛意义上的利益相关者。国际优秀企业的竞争已经发展到企业信誉竞争阶段，中国企业面临着更高层面的挑战。为此，我们携手“企业信誉”的首创者、该领域的国际权威机构——国际信誉研究院，独家首发2006中国企业信誉榜。英雄不论出处，百家在华企业同台竞技，排名蕴意深远。[编者按]     

论企业信誉指标评价

企业信誉问题是企业改组中一个十分重要的问题。在企业改组中需要考虑是否确认信誉,如何合理地确定信誉的价值等问题。信誉是一种能为企业带来超额盈利的无形资源,这种无形资源在企业中的地位和作用已变得越来越重要。探讨信誉的概念及其构成要素、从企业相关的一系列因素出发评价企业信誉的价值、信誉计价的会计处理、企业在经营活动过程中应注意的方方面面的问题。     

论企业信誉指标评价

企业信誉问题是企业改组中一个十分重要的问题。在企业改组中需要考虑是否确认信誉,如何合理地确定信誉的价值等问题。信誉是一种能为企业带来超额盈利的无形资源,这种无形资源在企业中的地位和作用已变得越来越重要。探讨信誉的概念及其构成要素、从企业相关的一系列因素出发评价企业信誉的价值、信誉计价的会计处理、企业在经营活动过程中应注意的方方面面的问题。     

市场经济与企业信誉的辩证思考

企业信誉是伴随社会主义市场经济体制的建立而出现的,市场经济条件下,企业信誉存在的客观条件和基础才是完备的。企业信誉良好,才能适应市场经济,赢得资源配置对企业的挑战。     

大股东侵占、公司声誉与公司绩效——基于中国上市公司的经验证据

外部大股东一方面具有减少管理者机会主义行为的积极效果,另一方面又会利用控制权侵占小股东和其他利益相关者的利益影响公司绩效;约束大股东行为、保护中小投资者利益成为公司治理的核心问题。在诸多约束大股东侵占的机制中,公司声誉机制被认为是约束大股东利益侵占的有效机制。本文采用2004年1261家上市公司为研究对象,对大股东侵占度和公司声誉制约机制对上市公司绩效的影响进行了实证分析,结果表明,大股东侵占度对公司绩效的影响不显著,公司声誉对公司绩效产生了显著的正面效应。此外,我们还发现法律环境对公司绩效产生积极影响。     

Inside your social media ring: How to optimize online corporate reputation

Although it is well accepted that corporate communication has a direct impact on corporate reputation, little is known about the link between firms’ social media communication strategies and the formation of firms’ reputations in an online environment. This article contributes to this body of knowledge by studying the impact of social media communication strategies on firms’ reputations. The setting for our study is the hotel industry. The results offer insights regarding the challenges of developing online communication strategies that affect corporate reputation.     

Employees' awareness of their impact on corporate reputation

Corporate reputation is critical for cultivating stakeholder relationships and, specifically, for regaining public trust. Corporate reputation results from the firm's interactions with stakeholders, emphasizing the important role employees play in reputation management. However, employees are not necessarily aware of, or prepared for, this extra-role assignment, indicating a gap in research and a managerial challenge. The purpose of the present article is to identify how employees' awareness of their impact on their employers' reputation is influenced by pride, job satisfaction, affective commitment, and perceived corporate reputation. An online survey of employees working for firms ranked in Fortune's America's Most Admired Companies Index provides empirical evidence. The findings underline the prominent effect pride in membership has regarding employees' awareness of their impact on corporate reputation. Study findings further deliver insights into opportunities and risks for managers who wish to use internal reputation building strategies to enhance corporate reputation.     

企业声誉的话语性修复——基于海底捞公开话语的案例研究

公开发布致歉信及事件处理方案已经成为企业在危机中即时修复声誉的常见做法,但并非所有的话语都能实现预期的声誉修复目标。鉴于此,文章将声誉管理和话语分析相结合,对2017年海底捞在后厨卫生危机后第一时间发布的致歉信及处理通报进行话语分析,详细探讨及时、准确的话语如何帮助企业在较短时间内实现声誉的初步修复。案例分析表明,公开话语的语篇、概念及人际三大元功能与声誉修复过程中的问题识别、解决方案及关系调节存在侧重性对应关系,通过准确表述、传达企业的态度、行动及持续改进能力来改变利益相关者的负面看法,实现企业声誉表层与实质修复的结合。基于这些发现,文章提出企业声誉的话语性修复模型,该模型有助于探索、理解危机中企业声誉的修复过程,并在实践上为企业声誉管理、组织沟通提供借鉴。     

仆从领导文化与企业声誉管理

本文将Grahame企业声誉的理论模型运用于仆从领导文化与企业声誉管理内在关系的研究。通过对仆从领导的“齿轮传动模型”的阐释,本文分析了仆从领导文化与企业声誉管理相关的四个特征,即领导知名度、员工参与度、顾客满意度与社区和谐度,揭示了企业文化作用于企业声誉管理的“光环效应”。     

Employees: The key link to corporate reputation management

Employees and corporate reputation are unique resources that generate positive financial performance and ultimately create sustainable competitive advantage. Corporate reputation is vital to the organization, and employees are the key link to managing it. By recognizing the synergistic role that employees can play in the overall positioning of corporate reputation, management can obtain significant achievements in terms of satisfying corporate strategic objectives. Initiatives essential to gain employee commitment to corporate reputation enhancement are examined, along with the use of the balanced scorecard to integrate corporate reputation metrics into the incentive system.     

In search of the roots of corporate reputation management: Being a consistent corporate social performer

Corporate social performance (CSP) has received a particularly high share of attention as one of the main determinants of corporate reputation. However, few studies have tested the extent to which the relationship between CSP and corporate reputation may be affected by industry, country, or other context-related variables. Besides, some conceptual thinking suggests that the impact of CSP on corporate reputation may vary according to the level of consistency of a firm's behaviors. However, this view has not been empirically addressed. For this reason, the main objective of this study is to explore the impact of consistency in CSP management on corporate reputation. Specifically, we analyze both the effect of CSP internal consistency (or consistency between environmental and social performance) and CSP consistency over time on corporate reputation. The results based on data from an international sample of 133 companies for the period 2011 to 2016, support either CSP internal consistency or CSP consistency over time (positive increment of CSP over time) positively affecting corporate reputation. The results also confirm the moderation effect of CSP internal consistency on the relationship between CSP and corporate reputation. These results reveal that consistency in social responsibility management helps a firm to consolidate its corporate reputation.     

社会责任履行与企业信誉资本生成——基于问卷调查的实证分析

信誉是企业利益相关者对企业的一种综合评价,社会责任影响利益相关者行为,因此对企业信誉可能产生积极的影响。通过问卷调查的实证分析,发现顾客责任、环境责任和慈善责任对企业信誉有显著的正向影响,而政府责任和员工责任对企业信誉影响不明显。     

实际控制人性质与声誉机制的有效性——基于公司信息披露的经验证据

从公司信息披露的角度,研究声誉机制的有效性,以及声誉机制有效性受公司实际控制人性质的影响。研究发现,良好的声誉会带来高质量的信息披露,但是声誉机制的这种效果受到公司实际控制人性质的影响,声誉机制对于国有企业更加有效。本文的这一发现为声誉机制的效果提供了具体的经验证据,而且证明了正式制度安排(实际控制人性质)会对非正式制度(声誉机制)的运行效果产生影响。     

Reciprocal Effects of the Corporate Reputation and Store Equity of Retailers

Retailers aim to strengthen their ability to influence consumer behavior by building corporate reputation and store equity: for instance, by making promotional investments. However, little is known about the directionality of consumers’ corporate and store associations, that is, how reciprocal relationships between consumers’ perceptions of corporate reputation and store equity affect store loyalty. To illuminate this issue, we draw upon a study with a cross-sectional design and two studies with longitudinal designs. We find that retail store equity interacts with corporate reputation and is a more important driver of increased loyalty than corporate reputation. We conclude that retailers should pay attention to reciprocal effects, especially in determining the relative allocation of investments across corporate and store levels.