Employment Opportunities for Consumer Affairs Professionals

This analysis of consumer affairs professionals in business and government describes what functions they perform, where they are employed, what education and experience is required and what their salaries are. Professional educators in the consumer field have generally ignored the career field of consumer affairs professional. Colleges and universities train consumer majors to be educators, researchers, or extension workers, but little attention is paid to the education of consumer affairs professionals for business and government. This article not only attempts to give educators in the consumer field a greater awareness of this relatively new career so that they can develop educational programs more intelligently but also attempts to make business and government more aware of what is being done in this area so they may be able to utilize the talents of consumer affairs professionals.     

Consumer Affairs in Rural New Zealand

Recent changes in many areas of Government policy as well as changes in the private sector have had major impacts on the provision of services in rural areas of New Zealand. This report describes the results of a New Zealand survey of 795 rural consumers. The results emphasise how the problems perceived as most important to people in rural areas are essentially linked to fundamental services such as housing, water, communications, and transport. Though this element of basic needs is covered in the consumer policy literature it is not a feature that tends to be emphasised. The survey also gauges some aspects of rural consumers' knowledge of their entitlements under New Zealand consumer law and their familiarity with, and use of, consumer advisory and support services.     

Consumer Affairs Executives' Opinions on Educational Preparation for Business Careers in Consumer Affairs

Data collected from practicing executive level consumer affairs professionals (CAPs) was used to identify areas they felt were important in preparation for a career in consumer affairs. The business administration major was considered the most useful major, with middle and junior level CAPs most favorable to the business administration major. Important areas of study delineated through factor analysis included consumer oriented subjects, communication skills, marketing, management, ethics and poverty, home economics, and physical sciences. Variations in the relative importance of majors and courses were found by type of company, level of management, and by sex. The study concludes that an interdisciplinary academic program appears to be most desirable for preparing students for a career in consumer affairs.     

Five decades of the Journal of Consumer Affairs: A bibliometric analysis

This study presents a retrospective of the Journal of Consumer Affairs (JCA) using bibliographic analysis between 1967 and 2019. The results indicate that both the number of JCA's publications and citations grew markedly over time. The dominant contributors to the journal are authors affiliated with U.S. institutions. Trends show increasing organizational diversity and collaboration among authors. The journal's central themes are consumer perception, consumer behavior, financial behavior, consumer spending patterns, financial literacy, consumer decision‐making processes, and marketing practices. Statistically significant relationships exist between the following article attributes and citations based on our negative binomial regression analysis. Age has a negative association with citations, but the direction of association turns positive when considering non‐linearity. A positive association exists between the number of authors, references, and U.S. affiliation. A negative relationship exists with article order, non‐academic author, top institution affiliation (FT100), funding, lead article, title length, and conceptual article.     

Consumer Affairs Departments in the United States and the Netherlands: A Comparative Analysis

Over a decade ago Hansen and Schoenheit (1986), in their Journal of Consumer Policy article, concluded that Consumer Affairs Departments (CADs) offer potential for improving organisational performance in the market place and that their transferability to the European context would be warranted. In this article we trace and analyse the development of Consumer Affairs Departments in the United States and the Netherlands on the basis of fourteen case studies. On the basis of a comparative analysis we conjecture that the application of information technology, the application of communication technology, and personnel management style could be considered as major determinants of differences with regard to CADs in the aforementioned countries. We conclude the article with a number of building blocks that organisations may use in preparing their CADs for the decade to come.     

Corporate Fault and Consumer Protection: A New Approach for the UK

Many of the prosecutions for consumer protection offences which take place in the UK are against corporations, in particular, limited companies. As the criminal law had originally developed with human defendants in mind, many of its concepts were inappropriate where the defendant was a corporation. Corporations have, it is sometimes said, "no soul to be damned and no body to be kicked." As a result of industrialisation and the rise of the corporation in everyday life, legal principles had to be developed to deal with this new form of legal person. It began to be recognised that as well as having the ability to own property, enter contracts and the like, corporations were also capable of committing criminal offences.The purpose of this article is to examine the ways in which a corporation can be convicted of committing consumer protection offences under UK law. This is a topic which has received considerable attention in recent years, and is one which continues to undergo change. In particular, the article will consider the implications of a number of important recent decisions on corporate liability, and will consider their implications for those concerned with the enforcement of consumer law. It will be argued that the recent case law suggests that a new approach has emerged, but that the extent and implications of this approach, although potentially highly significant, are still not entirely clear.     

Fornell,Claes. Consumer Input for Marketing Decisions,a Study of Corporate Departments for Consumer Affairs. New York: Praeger, 1976

This study examined whether children recognized advergames as a type of advertising and the efficacy of an advertising literacy program. Results indicated that without the advertising literacy education, about three-quarters of the children did not recognize advergames as a type of advertising. However, those with advertising literacy education showed a significantly enhanced understanding. Also, a series of mediation tests showed that recognition of advertising was an indirect-only mediator between the advertising literacy and skeptical attitudes toward advertising. Only those who viewed the advergame as a type of advertising demonstrated more skeptical attitudes toward it.     

The Brave New World of Organ Transplantation: Issues and Challenges from a Consumer Affairs Perspective

Policy makers are trying to narrow the widening gap between the demand and the supply of transplantable organs. They are doing so largely without contributions from consumer affairs specialists. This article establishes the need for involvement of consumer affairs scholars and suggests directions for further empirical and critical inquiry. Substantive research must be grounded more firmly in established theoretical constructs and behavioral theories.     

A Model of the Consumer Decision to Seek Legal Redress

A model explaining why Oregon consumers took legal action in consumer disputes when state mediation failed is proposed and empirically tested with path analysis. Although the test shows that this model has a reasonable amount of external validity, a new, revised model is developed which fits the empirical results extremely well. This revised model emphasizes perceived effectiveness and access to court as especially important factors in determining whether a consumer takes legal action.     

Increasing the Organizational Influence of Corporate Consumer Affairs Departments

Empirical research suggests that most corporate consumer affairs departments are not a part of the decision-making structure of their respective firms. The typical consumer affairs department appears to have little influence in management decisions that affect consumer satisfaction and welfare. As a result, it is of limited value for the consumer. A reason for the isolation of consumer affairs from corporate decision making may be that the department's contribution to the firm's welfare is not well understood. By showing a significant contribution to company sales, the consumer affairs department would be in a position to gain influence in the profit-seeking organization. The article identifies the relationship between sales and complaint management within a marketing framework and develops objectives for complaint management that maximize the consumer affairs department's contribution to sales thereby enhancing the power base of the department within the business organization.     

Entrenchment of New Governance in Consumer Policy Formulation: A Platform for European Consumer Citizenship Practice?

Consumer typologies reveal categories of the consumer that stretch from the vulnerable to the empowered notion of the consumer citizen. At the empowered end of this spectrum, consumers in Europe have a developing, normative, organisational structure that provides channels for the consumer voice to influence consumer policy at the European level. This is an organisational structure with mechanisms for developing an effective consumer empowerment and enforcement framework across all EU Member States. It is a framework that forms a coherent whole with the European-level consumer institutions. This paper examines the integrated nature of these institutions and their role in influencing the development of consumer policy through a multi-level platform of new governance. It discusses the normative processes that, through empowerment and engagement, are encouraging a consumer citizenship practice to exploit these channels of communication in order to influence policy development.     

Consumer Insolvency in the European Legal Context

Consumer credit, as an important aspect of the free movement of capital, has for a long time now been subject to European Union regulations. However, one important aspect of consumer credit, over-indebtedness, has not been acknowledged in the Consumer Credit directives of 1978 and 2009, nor is there any other European Union law instrument that addresses over-indebtedness or insolvency of consumers. The only European-level document addressing the problem of over-indebtedness of ordinary people is the Council of Europe Recommendation of 2007. In European Union law, over-indebtedness can and should be approached from several angles. The Insolvency Regulation (2000) does not directly address situations facing the consumer debtor and leaves it up to the discretion of the Member States to include or exclude insolvency proceedings for consumer debtors regarding the scope of the Regulation. There can be little doubt that the European Union has a legal basis for action in this field, and it has also used its competence in a number of related issues, such as general insolvency law and enforcement of judgments. Case C-461/11, in which Advocate General delivered her opinion on Sept 13^th, 2012 shows that national insolvency procedures for natural persons may constitute a restriction on the freedom of movement. This article argues that, even in the absence of a European Union law instrument, the Member States should recognize debt adjustment judgments made in another Member State and that there is a need for a regulation in the European Union law in this field.     

Business and the Public Affairs of Slavery: A Discursive Approach of an Ethical Public Issue

This article aims at understanding how “ethical public issues” are created, and dealt within a public arena. Here, we view ethical public issues as social constructs, which are the results of issue framing contests. Such an approach will enable us to understand how ethical public issues emerge and are shaped by strategizing actors (including firms, NGOs, the media, and governments), in an attempt to impose their own definition and preferred solution to the issue. We also propose key factors which explain the success of a framing attempt, and evidence of such success. The empirical case of the labor conditions in West Africa’s cocoa industry is used to illustrate this theoretical framework and methodological approach.     

A Decade in Perspective 1975–84: Focus and Trends in the Journal of Consumer Affairs

An analysis of research articles published in the Journal of Consumer Affairs for the issues published from 1975 (1) through 1984 (2) reveals a marked increase over time in the number of papers focusing on policy issues and a marked decrease over time on articles focusing on the consumer movement and consumer education. The largest number of authors during this period were from the University of California-Davis. Forty-four percent of all authors were from business and economics subject areas, and 26 percent were from home economics. Assistant Professors had the highest publishing rate. Papers were found to be equally divided between land grant and nonland grant institutions with the majority being of single or dual authorship. It is concluded that the Journal of Consumer Affairs is meeting its stated editorial policy.