国内组织间信任研究的新进展

组织间信任与人际间信任有着很大不同。随着组织间信任问题在管理理论与实务中重要性日益显著,对组织间信任的研究已经成为信任领域和组织间关系领域的热点研究课题。文章主要对企业集群、虚拟企业、战略联盟和外包企业四种不同类型的组织间关系中的信任研究成果进行了介绍,尤其是对近几年来国内相关研究的最新进展进行了梳理和评价,并在此基础上,为未来该领域的研究提出了一些建议。     

高管团队社会网络与企业决策绩效的联系机制:理论整合的视角

高层管理团队社会网络与企业绩效之间的关系,是近年来国内外战略人力资源管理研究的热点问题之一。高管团队决策绩效是影响企业绩效的一个非常重要的因素。文章以TMT社会网络为切入点,整合管理者角色理论、信息理论、认知冲突理论以及信任理论,探讨了TMT社会网络和企业决策绩效之间的内在联系机制。     

基于组织间关系视角的OBA、IOCM实践对企业绩效的影响

本文以组织间关系为出发点,阐释了开放会计和组织间成本管理理论,并基于已有研究展开了实证分析,采用结构方程模型对假设进行了检验。研究结果表明:承诺对信任、组织间成本管理有积极影响;信任能促进开放会计和组织间成本管理;开放会计能促进组织间成本管理,开放会计和组织间成本管理同时在经济上和战略上促进企业的业绩成长。本文还从理论上扩展了对开放会计和组织间成本管理关系的研究,揭示了两者的互补作用。     

公开账簿会计的发展与启示

战略联盟及制造网络的出现,对成本会计信息披露提出了新的要求.公开账簿会计是合作方之间超越公司界限的成本信息系统披露.公开账簿会计既是基于战略伙伴之间的信任关系,同时对建立信任关系具有促进作用.经济依赖程度、合作期限长短以及联盟成员数是影响公开账簿会计的主要因素.公开账簿会计是管理会计发展的新方向,对跨组织治理有重要意义.     

高校组织公平对教师薪酬满意度的影响研究：基于组织信任的中介效应

该研究主要关注高校组织公平与教师薪酬满意度之间的关系。基于组织公平的现有研究,该研究认为,高校组织公平会正向影响教师薪酬满意度,并且组织信任会正向中介组织公平与薪酬满意度之间的关系。实证检验结果支持了该研究提出的研究假设,研究发现：高校组织公平对教师薪酬满意度产生正向影响;组织信任对教师薪酬满意度产生正向影响。此外,研究发现,组织信任正向中介高校组织公平与教师薪酬满意度之间的关系。研究结果有助于增加组织公平是如何对薪酬满意度产生正向影响的新知识。     

组织内部上级与下属信任的研究内容综述

文章对组织内部信任的研究内容及研究发展进行了梳理,并重点综述了组织内部纵向信任研究中所存在的问题及未来的研究方向:缺乏上级对下属信任的研究;研究多取单一时间截面数据;信任和绩效的关系不够清晰。未来的研究可以从这几方面着手,从而更好地理解组织内部上级和下属之间信任的形成、发展以及相互影响过程。     

客户采购关注点对再制造产品购买意愿的影响研究——基于政府促进政策的调节效应研究

近年来,国家出台各种政策措施促进再制造产业发展,但是由于多方面原因,客户在产品选择上往往将再制造产品列为下策。本研究采用扎根理论分析客户采购关注点对再制造产品购买意愿的影响,并检验了政府促进政策的调节效应。研究发现,客户对品牌的信任、质量感知、成本控制意识对再制造产品购买意愿有正向影响,而客户的社会责任观对再制造产品购买意愿影响不显著。此外,政府的促进政策对客户的品牌信任、质量感知、社会责任观和再制造产品购买意愿之间的关系有正向调节效应,但是在政府的促进政策中,直接补贴对成本控制意识和再制造产品购买意愿之间的关系没有调节效应,而“以旧换再”对这两者有正向调节效应。该研究结论的理论意义在于从再制造这一特殊工业品角度研究了购买意愿的影响因素及其调节机制,有助于完善组织市场购买行为理论;实践意义为有助于再制造企业更好地吸引客户购买,有助于提高政府促进政策的有效性提供指导建议。     

电子商务中客户信任的理论研究综述

随着电子商务的发展,信任越来越被更多消费者和商家所关注。作为一个新的研究领域,电子商务中的客户信任研究需要一定的理论基础。本文在大量文献阅读的基础上,对客户信任理论和客户信任影响因素进行了汇总,为进一步的研究提供借鉴。     

供应商特征、多维度信任与绩效之间关系的研究

本文构建了供应商特征、多维信任与绩效之间关系的理论模型,并采用江苏镇江及其周边的208家有过供应链合作历史的制造企业为样本,运用结构方程模型对假设进行了实证研究。结果表明,供应商声誉、交往经验对认知信任有积极影响,而对情感信任的影响不显著;文化差异与认知信任呈显著负相关关系,而与情感信任的关系不显著;信息共享对认知信任、情感信任都有积极影响。上述研究结论,为企业管理者建立信任关系、提高企业合作绩效提供了理论借鉴。     

中美战略互信建设——要素、思路与原则

信任是合作的前提,国家之间的战略合作始于战略互信的确立。信任关系的强度也决定着合作的深度,即"弱信任支持弱合作,强信任则造就强合作"。目前,信任还没有一个共同认可的定义,但就信任的内涵已达成了大体上一致的意见,认为信任应包含五个方     

SOME FACETS OF THE RELATIONSHIP BETWEEN CONSULTANTS AND CLIENTS IN ORGANIZATIONS

Although frequently represented as a critical aspect of consultancy, the relationship between consultants and their clients and its relevance to the achievement of successful outcomes are subjects to which few writers have devoted serious attention. In an earlier piece of research, the author concluded that an ‘interdependent’ relationship was likely to be an important factor in successful consulting assignments. He identified eight facets of this type of relationship. This paper describes how that theory was tested when three consultants, together with a number of their clients, explained why they thought their work together had been successful. The cases illustrate both the ways in which the relationships were built and the extent to which they were perceived as having been important ingredients in the outcomes achieved. The relationships described were characterized by high levels of mutual trust and interaction as well as contingency on the part of the consultants. In several respects the relationships were seen as interdependent. A feature of this study was that the extent to which the consultants found the research useful in a personal sense seemed to depend on the quality of the relationship between the author and the consultants. In the cases described the exercise seems to have been mutually beneficial. In another example this seems not to have been the case and the explanation seems to lie at least partly in a lack of interdependence.     

Customization and real time information access in integrated eBusiness supply chain relationships

eBusiness enabled information systems and technology have proliferated with the diffusion and technological advances of the Internet. This research examines supply chain management relationships between service providers and clients, focusing on the performance impacts of (1) the level of customization implemented by clients using vendor provided eBusiness solutions and (2) the subsequent real time access achieved with respect to operational information maintained by vendors. The study also focuses on the impacts of the provider's information exchange behavior and both parties’ level of trust. Using dyadic data collected from a logistics services provider and 91 clients, findings show that the level of customization and real time information access has a direct positive impact on performance outcomes realized by both. Additionally, results demonstrate that provider's level of trust in the client positively influences their information exchange behavior, and in turn, information exchange behavior positively impacts client customizations.     

高校辅导员和大学生互建信任关系的重要性与实现途径

辅导员是高校学生管理工作中必不可少的中坚力量。辅导员与学生的关系是高校中最为突出和直接的人际关系,二者建立互相信任的关系尤为重要。论文分析了高校辅导员与大学生相互缺乏信任的表象,阐述其危害,进一步明确了互建信任关系的重要性,并从四个方面讲述了建立信任关系的实现途径。     

The influence of contractual and relational factors on the effectiveness of third party logistics relationships

Outsourcing has become popular in both management literature and practice, but few studies have examined the effects of two important and potentially complementary elements – contractual and relational elements – on the effectiveness of logistics outsourcing relationships. It is theorized that contract formality, the thoroughness of contract negotiations, trust and commitment increase the effectiveness of 3PL provider–client relationships. For empirical validation a survey was carried out in the 3PL industry among both 3PL providers and clients. Using PLS path modelling, we observed that for both LSPs and clients, contract formality, trust and commitment are all positively related to relationship effectiveness. The results for negotiation thoroughness are mixed. The model explains 59% (LSPs) and 60% (clients) of the variance in relationship effectiveness. It is concluded that both ‘hard’ contractual aspects and ‘soft’ relationship aspects are important for effective supply chain collaboration. Theoretical and managerial implications are provided.     

创业团队成员信任对社会网络与企业创新能力关系的影响

本文通过对吉林省112家有效样本企业进行调查,将社会网络细分为内部社会网络和外部社会网络,在创业团队的定义下检验了社会网络与信任对新创企业创新能力的影响。研究结果表明,内外部社会网络都会对企业创新能力产生积极影响,而团队成员之间的信任则作为调节变量影响两者之间的关系。创业团队成员之间的信任越高,越有利于知识、信息的传播与交流,内部社会网络对企业创新能力的积极影响越大;但却易产生"非我发明症"现象,导致外部社会网络对企业创新能力的积极影响越小。     

The effects of technical and social conditions on workplace trust

This paper investigates the extent to which the technical and social contexts of organizations independently affect levels of workplace trust. We argue that, in an organizational context, trust is not just a relationship between an individual subject (the truster) and an object (the trustee) but is subject to effects from the conditions of the work relationship itself. We describe the organizational context as comprising both a technical system of production (where work gets done through the specification of tasks) and a social system of work (where problems of effort, compliance, conformity and motivation are managed). We analyse the relationship between trust and these two aspects of workplace context (technical and social systems). We also operationalize this in terms of differences between industries, occupational composition and human resource management practices. The model is tested using data drawn from the 1995 Australian Workplace Industrial Relations Survey. The results confirm that differences in industry, occupational composition and HRM practices all impact on levels of workplace trust. We review these results in terms of their implications for future research into the problem of analysing variation in trust at both the workplace and individual levels.     

Validating a theoretical model of citizens’ trust in tourism development

This research establishes the theoretical link between the development of tourism and citizens' trust. The research is grounded in political economy of state intervention in tourism and draws from social exchange theory to build the theoretical model. The latter incorporates variables such as trust, power, knowledge, and benefits and costs of tourism, which are central to any exchange process between social actors. The model distinguishes and proposes a theoretical relationship between domain specific political trust and generic political trust. The former refers to citizens' trust in local government in the specific context of tourism development while the latter refers to citizens' general level of trust in local government. The model is tested using data collected from residents of the metropolitan area of Naples, Italy. Results suggest that residents’ trust in local government in the specific context of tourism strongly influences their general level of trust, suggesting a spill-over effect of political trust. We demonstrated empirically that political trust in the context of tourism and the general trust in an institution are theoretically distinct concepts. The constructs we used to conceptualize tourism development has distinct influence on the two dimensions of political trust.     

Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration

Abstract

Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding.     

创业者与投资者信任关系构建的影响因素研究

立足于初创企业的创业者与投资者之间信任关系的构建,采用问卷调查法,研究创业者的知识水平、工作经验以及创新能力在不同的信任阶段对创业者与投资者之间的信任关系产生的影响。结果表明,创业者的知识水平、工作经验以及创新能力对创业者与投资者的信任关系构建存在正向影响。但是,在初步信任阶段,投资者关注的是创业者的工作经验和创新能力;在深度信任阶段,投资者增加了对创业者知识水平的审查。     

私人关系、契约关系对企业间两层次信任的影响——来自家电分销渠道的实证分析

企业间边界管理人员之间的私人关系以及企业间的法律契约关系会对企业间关系的发展产生影响。本研究以家电分销渠道中的分销商为样本来源,通过构建一个结构方程模型,检验了私人关系和法律契约关系对企业间信任和企业间人际信任的影响。研究发现私人关系能够促进企业间人际信任而不能影响企业间信任,而法律契约关系与企业间两个层次的信任都没有显著关系。