Behavioral intentions of public transit passengers—The roles of service quality,perceived value,satisfaction and involvement

Understanding the behavioral intentions of public transit passengers is important, because customer loyalty is seen as a prime determinant of long-term financial performance. This study highlights such behavioral intentions and explores the relationships between passenger behavioral intentions and the various factors that affect them. Apart from the factors recognized by past studies, such as service quality, perceived value, and satisfaction, this study addresses the importance of the involvement of public transit services in passenger behavioral intentions. By using passenger survey data from the Kaohsiung Mass Rapid Transit (KMRT), a newly operating public transit system in Taiwan, we apply the structural equation modeling technique to analyze the conceptualized relationship model. The findings reveal that all causal relationships are statistically significant. Managerial implications are discussed.     

The moderating role of past experience in the formation of a tourist destination's image and in tourists’ behavioural intentions

The aim of this work is to understand the moderating effects of tourists’ prior experiences of a given destination on the process of image formation (in both its cognitive and affective dimensions) for that destination and on the influence that the image – together with the tourist's satisfaction – has on their loyalty-driven behaviours as expressed in the intention to recommend. To achieve this aim, a sample of 512 tourists was used and a multi-group analysis performed, distinguishing between first-time and repeat visitors. The findings reveal that experience has a moderating effect on the formation of the cognitive image and on the influence of the tourist's satisfaction on the overall image of the tourist destination. These findings have significant management implications in the context of helping to create and appropriately manage the image of a tourist destination.     

Linking brand commitment and brand citizenship behaviors of airline employees: “The role of trust”

Despite the growing interest in understanding employees' brand related behaviors in the airline industry, the research in this area mainly focus on the effect of employee brand commitment and limit the empirical support as well. Although, brand commitment explains brand behaviors of employees, commitment in a relationship usually works through trust. Therefore, this study integrated brand trust and analyzed the relation between brand trust and brand commitment on brand citizenship behaviors of employees. Data were collected from 523 flight attendants of a corporate airline company. The findings reveal that brand trust has a significant effect on brand citizenship behaviors as well as it mediates the effect of brand commitment on these behaviors. The uniqueness of this study is the integration of brand trust for its effect on commitment and brand citizenship behaviors of employees as well providing empirical support for their relationship within the context of airline industry.     

The effects of tourists’ knowledge-sharing motivation on online tourist community loyalty: the moderating role of ambient stimuli

This study explores the role of tourists’ knowledge-sharing motivation in the formation of online community loyalty. More specifically, the study examines (1) the theoretical relationships between five factors influencing knowledge-sharing motivation, knowledge contributions (KNC), knowledge-sharing continuance intentions (KCI), and community promotion (COP) and (2) the moderating effects of ambient stimuli on the relationship between KNC and KCI and on that between KNC and COP. For valid respondents, a convenience sample of online travel community members was obtained using Amazon Mechanical Turk. Hence, a total of 410 responses were employed to test the research hypotheses through a structural equation modelling analysis and a series of hierarchical multiple regression analyses. The results show that four factors influencing knowledge-sharing motivation, namely altruism, expected reciprocal benefits, reputation, and trust, had positive effects on KNO. KNO had positive effects on KCI and COP, and KCI had a positive effect on COP. In addition, a positive group perception moderated the KNC–KCI and KNC–COP relationships.     

Public transport and car-sharing—benefits and effects of combined services

The article presents the results of a German research project, where recommendations for the synthesis of public transport and car-sharing/car clubs are given. In order to determine effects and factors of success of combined services, the adoption process, the mobility behaviour and customer satisfaction were investigated within the context of model projects in two German cities. The results prove that car-sharing is suitable as a supplement to public transport.     

Attracting tourists to travel companies’ websites: the structural relationship between website brand,personal value,shopping experience,perceived risk and purchase intention

This article aims to examine the structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention from travel websites. Built upon the theory of consumers’ perceived risk, a theoretical model was proposed and a questionnaire was developed. The fieldwork utilized responses from 409 participants who purchased travel items from websites of Malaysian travel companies. Partial least square (PLS) path modelling approach, a variance-based structural equation modelling (VB-SEM), was used to assess the overall goodness-of-fit tests, measurement and structural model. The results highlight different aspects related to the effectiveness and attractiveness of travel companies’ websites. Its unique finding highlights the importance of personal value as a user characteristic factor that can strongly affect online purchase intention. In addition, by combining user characteristics and website characteristic and examining them in a single model, this study provides a clear multidimensional picture of causal relationship between latent constructs in an online travel purchase context. Theoretical and practical implications of study results are discussed and suggestions for future research are provided.     

Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.     

The impact of abusive supervision and co-worker support on hospitality and tourism student employees’ turnover intentions in Ecuador

Ram (2015. Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism. doi:10.1080/13683500.2015.1064364) posits that violence and harassment are areas of concern within the hospitality industry, and scholarly interest in abusive supervision in the workplace has grown since the last decade. This study extends Ram's (2015. Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism. doi:10.1080/13683500.2015.1064364) assertion by examining the effect of abusive supervision experiences on student employees’ turnover intentions in a hospitality and tourism context in a high power distance culture, Ecuador. The results showed that abusive supervision was positively related to turnover intentions, and its effect was stronger than co-worker support, with the abusive supervision–turnover intentions relationship being fully mediated by perceived organizational support (POS). In addition, co-worker emotional support was found to attenuate the negative effects of abusive supervision on POS. All in all, the findings highlight the roles of POS in explaining the relation between abusive supervision and turnover intentions and co-worker emotional support in buffering the negative effect of abusive supervision. The important role of culture is discussed.     

The effects of macroeconomic and weather conditions on the business cycle of Taiwan’s adventure tourism

This paper utilises a Markov regime-switching model to explore the influences of macroeconomic and weather conditions on the business cycle of Taiwan’s adventure tourism, that is, white-water rafting. The number of rafting participants is used to identify two stages of the business cycle of the white-water rafting industry: the peak and the trough. Our empirical evidence reveals that unemployment has a negative effect on the number of rafting participants in the troughs while it has a positive effect on the number of rafting participants in the peaks. It follows that economic recession would adversely affect the number of participants in adventure tourism in the troughs, while it is not true in the peaks. Moreover, we show that the more the sunshine hours, the more participants travel on white-water rafting in the peaks. However, temperature is not a determinant of demand for adventure tourism under a subtropical climate, which contradicts much of literature.     

Air accessibility and growth – The economic effects of a capacity expansion at Vienna International Airport

We use an econometric endogenous growth model to estimate the impact of air accessibility on GDP and investment growth. This is done in a dynamic panel system estimation framework for the EU-15 between 1993 and 2006. The results are then used to predict the economic effects of an increase in capacity at the Vienna International Airport using actual forecasts of the required information set. We find a GDP elasticity of air accessibility of 0.014 and an investment elasticity of 0.05 for our sample. Given the official passenger forecast this would lead to additional GDP growth in Austria of accumulated 0.81% based on the values of the restricted scenario (no third runway). In a more conservative forecast scenario of 3% annual passenger growth, a third runway is projected to increase GDP by 0.2% by 2040.     

Competitive advantage analysis and strategy formulation of airport city development—The case of Taiwan

In the past decade, the focus of international airport development has shifted from a transportation hub towards a multi-functional aero metropolis. An airport city serves not only as an index of a country’s performance in development, but also plays the role as impetus of national industries and a gateway to economic globalization. Through literature review, secondary data analysis and interviews with focus groups and experts, this paper explores development features, operation strategies and competitive advantages of various airport cities in newly industrialized economies. This research also proposes a novel approach to strategy formulation, which utilizes the theory of competitive advantage of nations (a revised diamond model), SWOT analysis and strategy matching using the TOWS matrix and competitive benchmarking. The case study of Taoyuan International Airport illustrates the applicability of the proposed approach in systematic competitive analysis and strategy formulation of airport city development. The strategic planning put forward not only provides practical reference for systematic operation of related units, but also inspires a new research model and direction of study for airport city development.     

Visitors’ brand loyalty to a historical and cultural theme park: a case study of Hangzhou Songcheng,China

Conducting research on the factors affecting brand loyalty to theme parks is an important method for enhancing brand loyalty among tourists. This paper takes the Hangzhou Songcheng historical and cultural theme park as a case study. Hypotheses are proposed and structural equation model is constructed based on tourist perception theory. Findings show that theme park brand satisfaction is related to brand loyalty through brand attachment and historical and cultural performance. The quality of facilities and attractions has no significant correlation with perceived value and brand satisfaction. The service quality of attendants also has no significant correlation with tourist perceived value.     

Truck movement across the Canada–US border: The effects of 9/11 and other factors

The objective of this study is to isolate the effects of the terrorist attacks of 9/11 and the subsequent stringent border security regime on the levels of truck movement across the Canada–US border. A time series analysis, within an econometric system that rendered stationarity and used the seemingly unrelated regression (SUR) estimator, was performed to model these movements. The analysis represents a natural experiment on the variability of cross-border truck movements in the aftermath of 9/11. Annual truck crossing data over the period 1972–2011, disaggregated by the country of registration (US and Canada) and Canadian jurisdictions (provinces) were used in the analysis. The results indicate that in general, 9/11 have had a negative effect on the cross-border movement of Canadian and US trucks, but the impacts were more pronounced in the case of the US trucks. Other interesting results include an increase in the number of US trucks during the period that followed the last US financial crisis. The results also illustrate the importance of GDP in explaining the observed truck movements across the Canada–US border.     

Multi-criteria evaluation of transport options—flexible,transparent and user-friendly?

Although the current UK system of transport project appraisal (NATA) has made progress towards a more inclusive approach, based upon five criteria, it lacks guidance to decision-takers as to how the multi-criteria information about alternative projects should be used to identify the preferred option. This could lead to a lack of clarity, consistency and accountability in a crucial part of the decision-taking process, despite the care taken to assess all the various impacts of the alternatives. This paper proposes a method whereby the assessment information can be combined, using a weighted sum. It describes a novel way of obtaining the relevant weights, such that minimum discrimination between alternatives is ensured and the derivation of the weights rests on a set of explicit constraints. This has the merit of allowing an appropriate degree of both consistency and flexibility with respect to the relative weights of the various criteria. It could open the way to a more flexible, transparent and user-friendly method of ranking transport investment options.     

The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers

Urban cities are struggling with congested networks, noise and air pollution. Government agencies respond by investing in infrastructures to create integrated public transport systems. Transfers are a key element for the success of network integration. This study explores commuters’ perception of transfers by adopting Weber’s Law “Just Noticeable Difference”. Two trip attributes, travel time and cost, are investigated. Two stated-preference surveys are conducted at the University of Auckland, New Zealand. Results show that, on average, users’ desire at least a 33% reduction in their current travel time and at least a 16% reduction in their current travel cost given basic comfort amenities at the interchange. For an interchange with more comfort, on average, users’ desire at least a 25% reduction in their current travel time and at least a 10% reduction in their current travel cost. The findings are expected to be used as a guideline by planners when developing integrated public transport networks. Recommendations have been made to the Auckland Regional Public Transport Plan.     

Reprint of “Quality management,environmental management maturity,green supply chain practices and green performance of Brazilian companies with ISO 14001 certification: Direct and indirect effects”

This study aims to test a new conceptual model based on the relationship between quality management (QM), environmental management maturity (EMM), adoption of external practices of green supply chain management (GSCM) (green purchasing and collaboration with customers) and green performance (GP) with data from 95 Brazilian firms with ISO 14001. To our knowledge, such links and relationships are not simultaneously identified and tested in the literature. The results indicate the validation of all of the research hypotheses. This paper highlights that an improvement in green performance will require attention to quality management, environmental management maturity, and green supply chain.     

Residential self-selection and travel behaviour: What are the effects of attitudes,reasons for location choice and the built environment?

In studies of the effect of built environment on travel behaviour, residential self-selection is an increasingly important issue. Self-selection implies that households locate in places that provide them with conducive conditions for their preferred way of travelling. In these studies, it is assumed that attitudes toward different travel modes are an important factor in location choice, and that households are unconstrained in choosing their preferred residential location. This paper challenges these assumptions, by distinguishing between the more passive travel attitude and travel considerations as a deliberate reason to locate in a certain place. Based on a survey among 355 recently relocated households in Dutch TOD locations, we find that the association between travel attitude and residential environment is weak, and that the association between travel attitude and travel as a factor in location choice is moderate at best. Multivariate models show that both travel attitude and travel being a reason for location choice influence travel mode use, suggesting that travel attitude is insufficient to fully reflect self-selection processes. In comparison to other travel modes, train travel is most influenced by the fact whether residents deliberately chose to live in an environment conducive to using this mode.     

The jobs–housing relationship and commuting in Beijing,China: the legacy of Danwei

China’s market-oriented reform has not only revitalized the economy but also changed the physical structure of Chinese cities, which used to be largely determined by the socialist Danwei (or work unit) system. In order to understand the impacts of the reform and the influence of Danwei on jobs–housing relationships and commuting behavior, this study investigates whether there are differences in commuting behavior between individuals who live in houses provided by Danwei and those who reside in houses from private market sources in urban China. We apply the structural equations model to investigate the interactions between housing source (from Danwei or not), jobs–housing relationship, transport mode and commuting time in Beijing, the capital city of China. The results show that Danwei housing commuters have shorter commuting trips and higher usage of non-motorized transport mode than those who live in houses from the market sources. This finding implies that the diminishing influence of the traditional Danwei system and the market-oriented reform in urban development may have changed the jobs–housing balance and increased travel demand in Chinese cities.     

The influence of fleet mix,ownership and LCCs on airports’ technical/environmental efficiency

This paper analyses the efficiency of 33 Italian airports for the period 2005–2008. In addition to conventional outputs, differently from previous contributions, two environmental externalities are considered: noise and local air pollution. We perform a two-stage analysis. First, we implement a directional distance function (DDF) model and get airports’ efficiency scores. Then, we study the factors affecting efficiency using a bootstrapping procedure. We find that the fleet mix significantly affects technical/environmental efficiency. Moreover, we provide evidence that public airports have higher efficiency scores. Last, LCCs have no effect on technical/environmental efficiency.