Travel motivations of Japanese senior travellers to Thailand

This study applies the conceptual framework of push and pull motivations to investigate travel motivations of Japanese senior travellers to Thailand. Using factor analysis, three push and four pull factor dimensions are identified. The three push factors are labelled ‘novelty and knowledge‐seeking’, ‘rest and relaxation’ and ‘ego‐enhancement’, while the four pull factors are ‘cultural and historical attractions’, ‘travel arrangements and facilities’, ‘shopping and leisure activities’ and ‘safety and cleanliness’. Among them, ‘novelty and knowledge‐seeking’ and ‘cultural and historical attractions’ are regarded as the most important push and pull factors respectively. The results of multiple regression analysis indicate that psychological well‐being (i.e. positive affect) and education are the two factors influencing travel motivations of Japanese senior travellers to Thailand. Copyright © 2007 John Wiley & Sons, Ltd.     

Transport and tourism: roadmap to integrated planning developing and assessing integrated travel chains

The article reviews planning strategies in tourism and transport based on experiences from a German project on event travel. Firstly, the concept of ‘travel chains’ is introduced as a way to create sustainable tourism products. These ‘travel chains’ combine travel and tourism activities, with particular attention to the ‘transit region’. Secondly, an assessment tool has been developed which aims to offer a practical approach to assessing the sustainability of transport services and packages. The concept of the measurement tool and the selection of indicators are presented and illustrated by the assessment of a ‘travel chain’ tested in the summer of 2003.     

Secrets to design an effective message on Facebook: an application to a touristic destination based on big data analysis

The objective of this research is to identify which are the key variables for designing a message in a social network that can be used by an advertiser to generate Positive/Negative Engagement. The message’s design variables have been classified into four main groups: (i) Message Tools (presence of text, images, video, labels, applications, interactive games and events calendar or others), (ii) Appropriate Message Structure (length and intelligibility), (iii) Informative Cues (links to the brand, orientation towards the product or the brand, topics relevant to the audience, and a remuneration’s promise) and (iv) Persuasive and Emotional Cues (emotional signals, valence, endorsement and influencer mentions). The focus has been a tourist destination: Brand Spain that is advertised through Facebook. A content analysis was carried out and regression analysis with optimal scaling was used on 180 Spain brand’s publications; 57,626 audience reactions to such publications; and 1361 audience comments on the Brand Spain Official Fan Page. According to our results, from the four blocks of predictive variables, only two of them are useful to predict Positive/Negative Engagement: (i) the use of Message Tools (videos), and (ii) the use of informative cues (relevant topics, links on posts, and post’s orientation towards product).     

The new narrative of accessibility: its potential contribution to discourses in (transport) geography

A new narrative of accessibility has been incorporated into policy discourses in Great Britain. The paper’s aim is to contribute to the welcome debate in transport geography which concerns itself with accessibility and its potential relation with wider discourses, particularly those of sustainability, globalisation and new mobilities. The paper offers thoughts on the extent to which accessibility may have a role in this debate. It is argued that a fuller conceptualisation of accessibility has the potential to achieve fuller understandings of accessibility-based policy goals and their implications, as well as informing the design of instruments to achieve policy delivery. To this end, notions of ‘universal’ and ‘relative’ rights are summarised and discussed in the accessibility context. A simple notional system is proposed through which the roles in accessibility of these two ‘types’ of rights may be recognised and understood. It is also proposed that a concept of ‘strong’ and ‘weak’ accessibility, paralleling similar ideas of sustainability, can be of value in the design of policy aimed at achieving greater accessibility and hence social inclusion and social dimensions of sustainability. The potential for a fruitful conceptual interaction between an accessibility narrative and discourses of globalisation and new mobilities is explored with a view to stimulating debate.     

Visitor Management in Protected Areas: From ‘Hard’ to ‘Soft’ Approaches?

Historically, visitor management in protected areas has been concerned largely with visitor impacts and emphasis has been placed on managing negative impacts. This has involved controlling visitor numbers, attempting to modify visitor behaviour and also modifying the resource. These approaches can be divided into ‘hard’ and ‘soft’ categories (Ling Kuo, 2002). ‘Hard’ visitor management approaches involve physical management, regulatory management and economic management. ‘Soft’ approaches make use of education and interpretation. While the approach of managing impacts has its merits, and has met with some success, it has tended to assume that the visitor is ‘guilty until proven innocent’ (Mason, 2002). Such an approach has also tended to ignore the role of visitor experience in relation to visitor management. This paper critically evaluates a number of ‘hard’ and ‘soft’ approaches to visitor management, focusing specifically on interpretation and codes of conduct in protected natural areas in New Zealand, Australia and Antarctica. It argues that the traditional approach of managing visitor impacts should be supported by a far greater emphasis on managing visitor experience. It proposes that placing emphasis on managing visitor experience should allow a more holistic perspective to be employed, in which the visitor can be put within a context that includes both the destination community and the environment visited. Such an approach, it is argued, should not only lead to better informed and behaved visitors, but a reduction in negative visitor impacts.     

My bad for wanting to try something unique: sources of value co-destruction in the Airbnb context

ABSTRACT

The present study explores the antecedents of value co-destruction – in the sharing economy context, specifically with respect to Airbnb. The study focuses on negative reviews from Airbnb customers, which were typed in English and posted online. The research employed five keywords, ‘bad’, ‘awful’, ‘poor’, ‘terrible’, and ‘horrible’, to capture the online narratives linked to customers’ negative experiences with Airbnb. Out of the 2,733 online reviews screened, the study focused on 694 negative reviews. The data analysis followed the grounded theory approach, resulting in two distinct themes reflecting the antecedents of value co-destruction: the bad behaviour of Airbnb hosts and the company's poor customer service. These findings contrast with previously studies, which have indicated Airbnb's remarkable customer satisfaction levels as evidenced by positive user reviews. The managerial implications of the present study's results indicate that Airbnb should clearly invest additional resources to minimize the negative experiences of its customers; by clearly defining the hosts’ tasks and responsibilities. In addition, when customers report their dissatisfaction, their concerns should be addressed promptly and effectively through good customer service.     

Investigating passengers’ intentions to use technology-based self check-in services

As more and more airlines have introduced technology-based self check-in services, it has become increasingly important to understand the factors affecting airline passengers’ attitudes toward this new form of check-in services and also their intentions, especially from Asian passengers’ perspectives. An empirical study was conducted among Taiwanese airline passengers using the technology acceptance model (TAM) as the basic research model while considering additional factors for further analysis such as external stimuli, perceived service quality, perceived behavioral control, need for service, and perceived risk. The findings revealed that attitude and external stimuli best explain passengers’ behavioral intentions to use the kiosks, whereas perceived usefulness and perceived ease of use have little effect on their intentions. These findings suggest that airlines in Taiwan should persuade passengers to acquire a more positive attitude toward the new check-in kiosks and should consider implementation of incentive strategies in encouraging passengers to adopt the self check-in service.     

Organisational commitment with respect to gender variable in hospitality: a Turkish case study

This study examines differences in organisational commitment with respect to gender in five-star hotels in Ankara, Turkey. The study was conducted on 397 employees: 234 males and 163 females. The study indicated that the ‘Attitudinal Commitment’ factor as part of the organisational commitment scale was not statistically significant between female and male employees. However, the study also found that there are significant differences between female and male employees with respect to the ‘Behavioural Commitment’ factor of the scale; males reported higher levels in their behavioural commitment than their female counterparts did. This finding is also consistent with the results obtained from multivariate analysis of variance (MANOVA) in which the independent variable was gender and the two delineated factors were dependent variables. Gender differences in the ‘Behavioural Commitment’ factor remained significant with multivariate analysis of co-variance analysis while controlling for such variables as age, marital status, monthly income level, educational level, type of department, length of time in this organisation, length of time in the tourism sector, and frequency of job changes. However, the significance was mostly attributed to the moderating role of ‘monthly income’.     

Operationalizing the concept of neighborhood: Application to residential location choice analysis

In this paper, we explore different conceptualizations to represent neighborhoods in residential location choice models, and describe three alternative ways for constructing operational units to represent neighborhoods. In particular, we examine the possibility of using the census units to represent the hierarchical ‘fixed neighborhood’ definition, and the circular units and network bands to represent the hierarchical ‘sliding neighborhood’ definition. Overall, the network band definition is conceptually appealing. It also is marginally superior to the other two operational representations from a model fit standpoint.     

Using skin conductance and facial electromyography to measure emotional responses to tourism advertising

Although an objective and increasingly common technique in marketing, media and psychology, psychophysiological measures are rarely used in tourism research to detect tourism consumers’ spontaneous emotional responses. This study examines the use of psychophysiological measures in tourism and in particular explores the usefulness of skin conductance (SC) and facial electromyography (EMG) methods in tracking emotional responses to destination advertisements. Thirty-three participants were exposed to three destination advertisements while their self-report ratings, real-time SC and facial EMG data as well as post hoc interview data were obtained. The results demonstrate that, compared with self-report measures, psychophysiological measures are able to better distinguish between different destination advertisements, and between different dimensions of emotion. Participants’ affective experience reported in post hoc interviews was found to be consistent with emotional peaks identified from continuous facial EMG and SC monitoring. These results validate the ability of psychophysiological techniques to capture moment-to-moment emotional responses and it is concluded that psychophysiological methods are useful in measuring emotional responses to tourism advertising. Methodological insights regarding the constraints associated with the use and application of psychophysiological methods are discussed.     

Do Tourism Receipts Contribute to the Sustainability of Current Account Deficits: a Case Study of Barbados

Given Barbados’ recent history of persistent current account deficits and reliance on tourism as a major source of foreign exchange and driver of the economy, this paper investigated the contribution of tourism receipts to the sustainability of Barbados’ current account deficits. Utilizing an inter‐temporal budget approach, it was found that Barbados’ current account deficits were weakly sustainable as a result of tourism's contribution, underscoring the island's dependence on the industry. Copyright © 2012 John Wiley & Sons, Ltd.     

The development of an option generation tool to identify potential transport policy packages

While techniques for identifying urban transport problems, predicting the effects of possible solutions and appraising their performance are well developed, there is a significant gap in the decision-making chain relating to the generation of those possible solutions. A literature review has identified a number of option generation methods in other sectors, which are of potential application to transport. It categorises them into ‘inside the box’ methods, which are principally quantitative and draw on a pre-existing list of solutions, and ‘outside the box’ methods, which are more qualitative but potentially better able to generate wholly novel solutions. It also distinguishes between applications at the levels of formulation of an overall strategy and of detailed design of a particular scheme. An ‘inside the box’ method for strategy option generation has been developed building on the capabilities of an existing web-based knowledgebase, KonSULT. The design principles are described and potential further developments outlined.     

From Mobike to no bike in Greater Manchester: Using the capabilities approach to explore Europe's first wave of dockless bike share

Globally, bike share schemes are an element of a rapidly changing urban transport landscape. Whilst many docked schemes are now embedded in cities around the world, the recent explosion of dockless systems provides an opportunity to evaluate claims that this form of shared mobility has the potential to alleviate common barriers to cycling, relieve congestion, boost low carbon travel, get people active, and reduce social exclusion. Drawing on a mixed methods study of 2270 online survey respondents and 27 interviews, all living in, working in or visiting Greater Manchester during a trial of dockless bike share, we explore the ways in which the technological, spatial and practical configuration of bike share schemes relate to a city's infrastructure and existing cycling practices. We question assertions that bike share provision necessarily results in increased rates of cycling and enhanced social inclusion.By using a capabilities approach and utlilising the concept of ‘conversion factors’ to describe the differing capacities or opportunities that people have to convert resources at their disposal into ‘capabilities’ or ‘functionings’, we show how the practice of bike sharing can influence a population's propensity to cycle, as well as how bike share interacts with established barriers to cycling. We find that many established barriers to cycling remain relevant, especially environmental factors, and that bike share creates its own additional challenges.We conclude that bike share operators must recognise the role of personal and social conversion factors more explicitly and be sensitive to the social and physical geography of cities, rather than assuming that a ‘one size fits all’ approach is adequate. To do this they should engage more closely with existing bodies, including transport authorities and local authorities, in co-creating bike share systems. Using the capabilities approach enables us to identify ways in which it could be made relevant and accessible to a more diverse population.     

Using the five Ws to explore bikeshare equity in Santiago,Chile

Various studies show that bikeshare systems have positive implications for people's health, social cohesion, urban livability, and urban congestion, although many suggest bikeshare systems are not achieving equity goals, particularly regarding low-income people and women. To date, most of these studies come from cities in the Global North, the majority with well-managed governance structures and less inequality. Less is known about how well bikeshare systems work in the highly fragmented and unequal cities that characterize Latin America.Using both primary and secondary data, we analyzed equity through the five Ws of bikeshare in Santiago, Chile, exploring which population groups are using the system (‘who’), travel purposes (‘what’) and time periods (‘when’), from/to which locations (‘where’) and the reasons behind using this transport alternative (‘why’). To do this, we used three main data sources: data from tracked trips of bikeshare cyclists (BSC) using the primary system in Santiago (Bike Santiago system run by Tembici), Santiago's Origin-Destination Survey data for own-bike cyclists (OBC), and a survey of BSC. This article contributes to current knowledge about bikeshare and equity in a still underexplored Latin American context with limited bikeshare data, providing some conclusions regarding the adaptation of these systems to local contexts.In line with findings elsewhere, we found that the largest group of users consisted of educated men aged 25–45 from medium- to high-income neighborhoods, mainly using the system to travel to work. Santiago's fragmented governance has limited the placement of bikeshare systems in low- and middle-income communities and left them with few intermodal alternatives to relevant destinations. As a result, bikeshare mimics the existing inequity and economic concentration patterns that characterize Santiago's daily mobility. Based on these findings, we suggest key considerations and local adaptations that could improve, expand, and redistribute bikeshare facilities to attract currently excluded users.     

Applying the new appraisal approach to transport policy at the local level in the UK

In 1998 the UK government introduced a new, integrated transport policy signalling a move away from the principles of ‘predict and provide’ towards those of ‘new realism’. As part of this policy shift, transport strategies are now to be assessed under the New Approach to Appraisal (NATA) which is designed to promote sustainability and provide a sterner test for new road proposals. Despite this, it is already evident that the construction of new roads has remained a cornerstone of the government’s new transport strategy––albeit alongside considerable investment in public transport––which has been described as pragmatic multimodalism. This paper examines how the new appraisal approach has been applied at the local level in the formulation of the first Local Transport Strategy (LTS) for Aberdeen in north east Scotland and questions the effectiveness of NATA (and its Scottish equivalent, the New Appraisal Methodology, or NAM), as currently formulated, at promoting the delivery of genuinely integrated and sustainable local transport strategies. The analysis of Aberdeen’s LTS is used to inform a discussion about the possible implications for future local transport policies across the UK.     

The propensity of visitor attractions to carry out customer surveys

It is generally suggested that the tourism industry has a low propensity to undertake marketing research because of the proportion of small businesses, close customer contact and negative attitudes. Such characteristics may be typical of attractions, with the exception of the publicly owned, where ‘public accountability’ justifies research. There appears, however, to be little ‘evidence’ for these assertions, hence this paper reports on the findings of a survey of UK attractions. Focusing on the specific area of customer surveys the results suggest that the sector is more active in research than may previously have been the case. However, the size of the attraction is an influential factor. Copyright © 2000 John Wiley & Sons, Ltd.     

The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers

Urban cities are struggling with congested networks, noise and air pollution. Government agencies respond by investing in infrastructures to create integrated public transport systems. Transfers are a key element for the success of network integration. This study explores commuters’ perception of transfers by adopting Weber’s Law “Just Noticeable Difference”. Two trip attributes, travel time and cost, are investigated. Two stated-preference surveys are conducted at the University of Auckland, New Zealand. Results show that, on average, users’ desire at least a 33% reduction in their current travel time and at least a 16% reduction in their current travel cost given basic comfort amenities at the interchange. For an interchange with more comfort, on average, users’ desire at least a 25% reduction in their current travel time and at least a 10% reduction in their current travel cost. The findings are expected to be used as a guideline by planners when developing integrated public transport networks. Recommendations have been made to the Auckland Regional Public Transport Plan.     

Expanding airport capacity of cities under uncertainty: Strategies to mitigate congestion

Airport capacity constraints are increasingly challenging the growth of air traffic. At the same time, decision-making about airport capacity investments is extremely complex, involving trade-offs. This paper’s objective is to optimise a privately owned airport system’s capacity investment decision in a city under demand uncertainty. Next to the investment size, our real options model incorporates the timing of the investment, as well as the cost of congestion. The results reveal that the larger a city’s initial airport capacity, the smaller its investment will relatively be and the lower the occupancy rate threshold at which investment will take place. We also show that, in case of a higher demand growth combined with more demand uncertainty, the city will benefit from a significantly larger investment, but made later at a higher occupancy rate. In this case, cities with a small initial capacity will sometimes even more than double current capacity. Higher airport charges and an increase in non-aeronautical revenues both lead to a later investment in more capacity, due to the increased project attractiveness. An increase in congestion costs results in a larger investment made earlier, in order to eliminate delays. Airport operational cost and capacity holding cost increases both lead to smaller investments.     

Tourism product and service innovation to avoid ‘strategic drift’

Dealing with change in the external environment creates substantial challenges for tourism managers. Given the complexity of strategy formulation it is difficult for managers to analyse all aspects of their environment or establish precise objectives, consequently business strategies tend to be characterised by small strategic adjustments or ‘incrementalism’. However, these marginal adjustments of strategy within an organisation's existing culture may lead to strategic drift reflecting strategies that are inconsistent with changes taking place in the external environment. The paper begins with a brief overview of the global trends that comprise the remote environment of tourism organisations. It argues that the standard response of tourism organisations to changes in the remote environment can be characterised as ‘strategic incrementalism’. The paper also addresses the concern that strategic incrementalism can give rise to ‘strategic drift’. In the face of changing global trends the paper explores some of the barriers that must be overcome, discussing seven areas of importance on which managers can focus to assist them to avoid strategic drift. Copyright © 2008 John Wiley & Sons, Ltd.     

Can stopovers be induced to revisit transit hubs as stayovers? A new perspective on the relationship between air transportation and tourism

This research examines the potential of transit hubs and affiliated airlines to stimulate future stayover visits by stopover passengers, thereby securing new market opportunities for the host destination and a new relationship between the transportation and tourism sectors. Data were obtained from 694 stopovers who transited with Singapore Airlines through Singapore Changi International Airport but had no prior stayover visit. ‘High influence’, ‘low influence’ and ‘selected influence’ clusters indicated how nine selected services and facilities differentially stimulated their interest to revisit Singapore. Especially influential are generic services such as the Singapore Girl service style, and specific facilities such as the airport Butterfly Garden. These therefore no longer situate as simple facilities that only provide utilitarian transport services for passengers; occupying the blurred boundaries between the transit and destination regions, they frame Singapore's hub airport and national carrier as a type of ‘quasi-destination’. Appropriate strategic considerations are recommended to maximise their conversion potential.