Influence ratio: An alternate means to assess the relative influence of hospitality and tourism journals on research

This paper proposes an alternative metric to assess the relative influence journals have on research by using an influence ratio measure. Hospitality and tourism journals are used as a case study. Influence ratio enables a suite of journals to be evaluated through the calculation of a score for each journal that reflects the share of citations and the share of papers it produces against all citations and all papers in the set. A higher influence ratio score signifies that a journal is proportionately more influential, for it generates a greater share of citations than the share of papers published would suggest. The study evaluated three sets of hospitality and tourism journals (17 hospitality, 41 tourism and a combined set of 54 hospitality and tourism journals). The study illustrates the efficacy of using the influence ratio metric. A small number of journals in each field play a disproportionately strong influence in informing scholarship, with a long tail of relatively less influential journals observed.     

Stand your ground: The case for publishing in hospitality and tourism journals

The hospitality and tourism field has been struggling for academic legitimacy since its founding. Despite the impressive growth of research in the field, as well as the publication of a respectable number of high-quality scientific journals, voices are being heard from the community of hospitality and tourism researchers calling for more focused efforts on publication in journals of more established and traditional disciplines. It is argued here that this demand may have negative implications for research in the field, on the contribution of academia to the industry, and on the advancement of the career of hospitality and tourism scholars. The scientific community should reverse this trend and instead concentrate its efforts on developing the field by promoting publishing in hospitality and tourism journals in order to promote relevant, up-to-date, and innovative research for the benefit of science and industry.     

Cross-institutional collaboration networks in tourism and hospitality research

This paper examines cross-institutional collaboration in tourism and hospitality research using a co-authorship network model based on papers published in six top-tier tourism and hospitality journals over the past 20 years. Data analysis reveals that multi-author, multi-university studies are the fastest-growing type of authorship structure in tourism and hospitality research. We use several network measures to evaluate the intensity of research collaboration among academic institutions in tourism and hospitality disciplines. Institutions with tourism and hospitality programs worldwide are ranked according to their centricity in cross-institutional research collaboration networks and categorized according to their characteristics in collaboration. The empirical analysis shows significant associations between research performance and a university's centricity position in cross-institutional research networks. Through advanced social network analysis, this study provides new insights into institutional collaboration in tourism and hospitality research over the past two decades.     

Hospitality and tourism marketing: recent developments in research and future directions

This study reviews marketing research published in selected hospitality and tourism journals for the period of 2002–2003. The review includes summaries of research topics, industry applications, and methods of study design and data analyses. Significant topical research trends are identified and discussed to raise issues for future research. Included also are the industry-specific current trends and issues that dictate immediate research attention. The gaps between hospitality and tourism marketing research and industry's research needs are addressed to encourage additional research on neglected topics. The study concludes with general suggestions for future hospitality and tourism marketing research.     

A review of entrepreneurship research published in the hospitality and tourism management journals

This research evaluates the entrepreneurship research in field of the Hospitality and Tourism Management to obtain a better understanding of its progress and potential. The study examines entrepreneurship articles published in seven leading hospitality and tourism management journals from 1986 to 2006. Findings indicate that Tourism Management, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management are the top three journals that publish entrepreneurship research. However, the amount of entrepreneurship research in the leading hospitality and tourism management journals appears less than expected. Publication of empirical work has not increased over time over the past 21 years, and theoretical work remains at a consistently low level. Even for empirical studies, there is a lack of methodological sophistication of analytical and statistical tools. The results suggest a concern that entrepreneurship research remains under studied; therefore, more theoretical work is needed to map a course of study and to develop a framework unique to the entrepreneurship domain of hospitality and tourism research. The good news is that there are abundant opportunities for scholars in hospitality and tourism management to explore the field of entrepreneurship as a viable research paradigm.     

A Review of Personality Research in the Tourism and Hospitality Context

Most commentators agree that human relations are central to tourism and hospitality. Different personalities thus display different reactions to the same task. This article provides an overview of prior studies on personality in the context of tourism and hospitality. Using EBSCOHost's Hospitality & Tourism Index, the largest online database for tourism and hospitality research, we analyzed published articles on the topic. Broadly speaking, prior studies can be grouped into the seven dimensions of disposal, biological, intrapsychic, cognitive, social, and adjustment in personality research, plus brand personality. Interestingly, our results show although the Internet has become one of the major marketing channels for hospitality and tourism, only a small number of published articles are related to consumers' online behavior. We thus propose that this area be further researched in the future.     

An overview of Internet-based surveys in hospitality and tourism journals

Survey research has reached an era when the Internet is commonly used as a research tool in different fields of study. Yet, the use of this method in tourism and hospitality research has not been fully explored. This study provides a state-of-the-art assessment of journal publications in the past ten years to reveal how the Internet has been incorporated into tourism and hospitality research. Various aspects of online research in tourism and hospitality are identified via reviewing relevant articles retrieved from the EBSCOhost.     

Hotel job burnout: The role of personality characteristics

In hospitality and tourism academia, most research focuses on the work domain as a major source of hospitality job stress, with little attention given to employee characteristics. This study examines the effect of the Big Five personality dimensions (extraversion, agreeableness, conscientiousness, neuroticism, and openness to experience) on hotel employees’ job burnout. After controlling for two commonly known job burnout antecedents (autonomy and quantitative workload), study results indicate that personality attributes explain significant proportions of three job burnout factors. The most noteworthy finding is the predictability of the agreeableness trait in hotel employees’ job burnout. Because of the mixed results reported on the relationship between this trait and job stress in other disciplines, more vigorous future research is recommended to validate the value of this personality to the hospitality industry.     

Recent Tourism and Hospitality Research in China

ABSTRACT

Although China's tourism has become a vital part in the world tourism market, little is known internationally about tourism and hospitality research in China. This study reviewed 500 articles published from 2000 to 2005 in China's leading tourism research journal, Tourism Tribune, and provided an overview of China's recent tourism and hospitality research. Content analysis results showed that tourism research themes in China primarily focused on tourism attraction/resources development and management, tourism planning, and tourism industry development issues. Most research under review used a qualitative approach, while 15% of the articles employed some quantitative methods. Articles using advanced statistical techniques were scarce.     

从2000～2009年《旅游学刊》载文统计探究旅游学术研究的发展

本文运用数理统计对《旅游学刊》2000～2009①年共83期载文的研究内容、研究方法、基金资助等指标进行统计分析。研究发现:10年来旅游学术的研究内容以旅游研究的问题与方法及接待业研究为主,旅游环境及交通研究处于相对无人问津的局面;研究方法多以定性研究和综述及理论构建为主;文献的基金资助10年来增加明显,以省级资助为主;载文作者所处地域则是以经济较发达的东部地区占绝大部分,中西部比例较小,但中西部部分省份旅游学术研究发展速度较快。     

INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.     

Service Quality in Tourism Research

Abstract

This paper reviews the recent development of service quality research. It relates the key issues and approaches to the tourism and hospitality sectors. It identifies the need for further research into the meaning and management of service quality in tourism and hospitality.     

Progress in tourism demand research: Theory and empirics

To explore recent progress in tourism demand research, we comprehensively survey current studies in the leading tourism and hospitality journals, asking six evaluative questions about the scientific merits of the studies and three explorative questions about emerging areas in the literature. The examination identifies potential flaws and their consequences in the field of tourism demand. A theoretical foundation is recommended for future tourism demand studies with a view to reduce bias in the empirical analysis of tourism demand. Several emerging areas of analysis in the field of tourism demand are recognized and discussed. Our study provides critical insights that will enable future tourism demand research to generate more reliable, impactful information than in the past.     

The network science approach in determining the intellectual structure,emerging trends and future research opportunities – An application to senior tourism research

This study applies bibliometric analysis to senior tourism research from 1998 to 2017, identifies its intellectual structure, emerging trends, and future research opportunities. Data collected from the Web-of-Science and Scopus is used to build an expanded network encompassing 700 core articles and 7221 citations. The results reveal a slowly increasing growth of research, with the last period including 41% of outputs. The most cited papers are mainly older, represent 1.99% of the sample and account for 8.52% of citations. The network of journals and institutions show the highest ranking to be in Tourism Management and in the University of Queensland. The identification of structural holes, critical articles and the keyword analysis highlights priorities in senior tourism, pointing to new opportunities for research. The dynamic analysis of the last two decades using CiteSpace for co-citation and co-occurrence network analysis aims to equip researchers and the hospitality industry with new exploration tools.     

Service robots and perceived discrimination in tourism and hospitality

This study explores the influences of the incorporation of service robots in the service delivery systems of tourism and hospitality companies on the perceived discrimination of tourists and tourism employees. In doing so, a conceptual framework is proposed to explain the relationships between robots-based service delivery systems in tourism and hospitality (e.g., fully robotised and mixed service delivery systems) and discrimination. This paper demonstrates that although service robots may be advantageous in eliminating/mitigating perceived discrimination (from employees to tourists, tourists to tourists, tourists to employees, employer/employee to employee), using robots can also create or aggravate perceived discrimination. Though this study is the first attempt on the subject and presents beneficial knowledge for tourism and hospitality service providers and service robot designers, future empirical studies could shed more light on the relationship between robots-based service delivery systems and discrimination in the tourism and hospitality context.     

Network analysis of big data research in tourism

This study aims to provide a comprehensive network analysis to understand the current state of big data research in tourism by investigating multi-disciplinary contributions relevant to big data. A comprehensive network analytical method, which includes co-citation, clustering and trend analysis, is applied to systematically analyse publications from 2008 to 2017. Two unique data sets from Web of Science are collected. The first data set focuses on big data research in tourism and hospitality. The second data set involves other disciplines, such as computer science, for a comparison with tourism. Results suggest that applications of social media and user-generated content are gaining momentum, whereas theory-based studies on big data in tourism remain limited. Tourism and other relevant domains have similar concerns with the challenges involved in big data, such as privacy, data quality and appropriate data use. This comparative network analysis has implications for future big data research in tourism.     

Rating tourism and hospitality journals

This paper reports on the findings of a global study of tourism and hospitality academics asking them to rate their collective literature. The study adopted a peer assessment method, using a snowball sample to maximize response rates. Overall, 70 tourism and hospitality journals were assessed (40 tourism and 30 hospitality) by 314 tourism and 191 hospitality experts. The study revealed that tourism and hospitality community, collectively, rates its journals in a clear hierarchy based on a combination of awareness and perceived quality rating.     

Hospitality management education in Greece An exploratory study

The importance of hospitality management education has been recognized all over the world for many years. Formal education plays a crucial role in the provision of skilled and competent human resources. Traditional tourism destination countries like Greece have developed tertiary hospitality education systems aiming at satisfying the needs of the tourism and hospitality industry. This paper examines the hospitality management education system in Greece and reports the initial findings of a qualitative research project undertaken for an assessment of the Greek system. The concept and the need of hospitality management education are explored and their struggle for identity is described. Furthermore, the graduates’ views on the hospitality education that they had received are examined through a large number of in-depth interviews. Finally, based on the research findings, a number of conclusions are drawn and specific suggestions for the future of the hospitality education in Greece are proposed. These proposals are reflected in the numerous current developments taking place in Greece as well as in the suggestions for further research.     

Hospitality and Tourism Curriculum Development

Abstract

This project presents a case study illustration of a qualitative research approach for enhancing an undergraduate curriculum of a hospitality and tourism management program at a large university. Four focus groups consisting of current students, alumni, faculty, and industry practitioners provided extensive information about past and current performance of the travel and tourism program. The data collected indicated areas of concern in three different levels: the university, the hospitality and tourism program, and the university's relationships with external constituencies. Recommendations and suggestions for curriculum enhancement took into consideration the perceptions of the focus groups' participants.