浅谈IS09001质量管理体系贯标工作

论述ISO9001质量管理体系标准实施过程中的主要工作，分析在贯标过程中存在的不足，提出推进贯标工作的意见和建议。     

高新工程材料如何贯标

本文针对高新工程产品贯彻执行现行材料标准的问题，采用了切实可行的各种贯标方法，解决了高新工程产品的贯标问题。     

贯标与实际脱离现象的分析与对策

人们通常把规章制度的要求与实际实施不一致的现象称作“两张皮”。目前，在贯标取证的企业中，已不同程度地反映出文件化质量体系与实际运行相脱离的现象。许多企业领导面对这种现象感到困惑和焦虑。的确，这种现象若不及时克服和纠正，必然给企业的有效贯标和管理带来危害。本文通过对贯标“两张皮”现象的分析，以求找出解决这一问题的对策。l贯标‘偶张皮”现象及原因分析（l）企业最高管理层对贯标工作认识不足是导致“两张皮”现象的重要因素。笔者从所接触的企业中了解到，大多数企业的管理层对ISO9000族标准的基本概念和要求缺乏…     

QC小组活动与企业贯标

ISO9000族标准颁布实施，标志着质量管理和质量保证走向规范化、程序化的新高度。ISO9000族标准，是加强企业管理较为先进科学的管理模式，使传统的企业管理存在的问题得到较好的解决。那么企业如何贯标，采用何种手段和方法使贯标为有效，笔者认为，贯标的途径与方式尽管多种多样，但TQM的主要活动形式———QC小组活动是有效解决贯标中质量体系薄弱环节的途径之一，QC小组活动在贯标中的作用不可替代。QC小组活动是实现全过程控制的手段从本质上来讲，ISO9000族标准是一套关于过程的标准，它所规定的质量管理体系始于明确顾客的需…     

贯标认证中的思想政治工作

许多企业都通过贯彻ISO9000标准加强自身的基础管理，以达到提高企业的整体管理水平、产品实物质量、市场占有率和经济效益的根本目的。要确保这“四个提高”，质量管理体系必须结合生产过程有效运行，并在运行中不断改进，增强自身的生命力，逐渐形成贯标一质量一效益的良性循环。贯标认证给企业带来了生机和活力，但在整个贯标认证过程中，属于思想认识方面的新问题、新矛盾不断出现，这就要求我们必须做好贯标认证中的思想政治工作，从而确保质量管理体系有效运行。下面，本人结合中铁二十局集团房地产开发有限公司质量管理体系的运行现状，谈点粗浅看法。     

精心策划认真实施提高内审质量

随着ISO9001标准的深入贯彻，人们越体系主要管理行质作结随着ISO9001标准的深入贯彻，人来越感到如何有效地保持质量管理持续有效运行，是获证企业面临的问题。企业要想真正持续保持质量体系的有效性，就必须认真贯彻执量管理体系文件，将贯标与本职工合起来，使其融入在自己的工作中。而不能把贯标与工作脱离开，将贯标当成一项独立的工作。     

如何贯彻GB／T10300标准

关于“标准介什么”已有许多论述，现在的重点应当转移到“如何同彻标准”。要贯彻标准，首先要弄清日本与欧美质量管理的不同点。其次是我国现行全面质量管理评审条件与GB／T10300标准的不同点，才能对“如何贯彻标准”得出准确的结论。作者认为应当通过贯标进一步深化全面质量管理，离开全面质量管理谈贯标，必然走入岐途。在具体化贯标时应当区别情况，分别对待。外向型企业中已经面临用户要求提供质量保证和质量体系认证的情况不可直接采标；对技术，管理基础较好的企业可试点先行；多数企业仍然是学习宣贯，找差距，制订计划，并为贯标创造前提条件。     

对ISO 9001“过程的监视和测量”的理解和应用

ISO 9001标准的8.2.3条款“过程的监视和测量”是贯标中的难点，文章指出了对该条款理解过程中常见的误区，运用企业贯标和认证机构审核的实例，深入浅出地对该条款进行了阐述。     

贯标企业常见的若干问题

企业贯标过程中不可避免的存在各种各样的问题，如果不及时妥善加以解决，必将影响企业质量体系的有效运行，制约体系的完善和提高。本文结合工作中经常遇到的若干问题进行阐述并制定相应对策，供贯标单位研究探讨。     

贯彻ISO9000标准路线图识别异想

标准是不容置疑的,就像马列主义是放之四海而皆准的指导社会主义革命的理论一样,标准也是放之四海而皆准的指导各种组织开展质量管理的理论。难道贯标工作就没有其他的贯标路线图,一定要采用专家推荐的经典贯标路线图？也许,贯标路线图的重新识别是解决贯标实践中所遇到一系列困惑的钥匙。     

ISO／TC176修订ISO9000族的基本思路

介绍了ＩＳＯ／ＴＣ１７６ 修订ＩＳＯ９０００ 族标准的要因、２０００ 年版ＩＳＯ９０００ 族的主要特点，以及各类组织应如何对待修订中的ＩＳＯ９０００族标准。     

Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000

This paper investigates the effects of implementing the international standard ISO 9000 on measures of business and operating performance. Based on the literature and a case study we identified two stages in implementing ISO 9000—(1) Installation, which has two dimensions: (a) external coordination and (b) integration; and (2) Usage, which also has two dimensions: (a) in daily practice and (b) as a catalyst for change. The hypotheses were that installation of ISO 9000 is positively related to use of ISO 9000, and use of ISO 9000 is positively related to operating performance. In addition, use of ISO 9000 is positively related to business performance since operating performance is positively related to business performance. We used hierarchical linear models (HLM) to test our hypotheses and validated the results by comparing the longitudinal performance of ISO 9000 certified companies with four matched samples of companies that were not ISO 9000 certified. Our analysis indicated that while the installation stage was necessary to successfully implement ISO 9000, organizations achieved a distinct operating advantage from this replicable standard when they used it in daily practice and as a catalyst for change. These findings were based on responses to a survey of 1150 quality managers in 924 organizations, which was supplemented for about one-third of the organizations with longitudinal information from the Compustat database on the organizations’ business and operating performance. The validation indicated that implementing the ISO 9000 standard led to improved operating performance, but that this outcome did not necessarily or automatically yield better business performance.     

The impact of contextual factors on the efficacy of ISO 9000 adoption

This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.     

大学贯彻ISO9000标准的研究现状及思考

将ISO9000标准应用于高等教育质量管理是保证和提高高等教育质量的有效途径，一些高校已率先通过了ISO9000国际质量标准的认证，还有一些高校正在学习和准备之中。大学贯彻ISO9000质量管理体系标准的研究大有方兴未艾之势。本文从4个方面概述了对大学贯彻ISO9000标准的研究现状，并展开了一些思考。     

A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage

The ISO 9000 series of standards has formalized systems for evaluating the ability of any firm to consistently design, produce, and deliver quality products and services. Despite its widespread international acceptance, ISO 9000 is surrounded by controversy and criticism. The literature is clearly divided in its assessment of ISO 9000, which is viewed as either a variant of Total Quality Management (TQM) or a paper-driven process of limited value. The primary objective of this article is to address the competing views of the standard in an attempt to show that ISO 9000 certification can be leveraged into a competitive advantage.     

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.     

贯彻ISO9000是MIS运行成功的基础

简要地对ＭＩＳ在开发与运行时所需的科学管理基础进行分析,并对ＩＳＯ９０００在实际中的运行绩效进行描述,指出贯彻ＩＳＯ９０００是管理信息系统成功运行的基础。     

高等院校建立ISO9000质量管理体系研究

高等院校欲长期地保持并持续完善教学秩序、提高教学质量,引进先进的ISO9000族管理体系标准,建立ISO9000教学质量管理体系是一种有效的途径。文章分析了高等院校建立ISO9000质量管理体系的意义和可行性,重点探讨了高等院校构建质量管理体系时应遵循的原则。     

ISO9000是质量营销战略的根本保障

简要阐述了营销的兴起和质量营销战略的实施，通过对ＩＳＯ９０００如何保障质量营销实施进行分析，行出ＩＳＯ９０００是质量营销战略的根本保障。     

供水企业导入ISO9000质量管理体系的探讨

ISO9000质量管理体系为各类组织的质量管理提供了理论基础和应用方法。文章分析了我国供水企业的产品质量现状,讨论了供水企业导入ISO9000质量管理体系的必要性和可行性,并提供了供水企业导入ISO9000质量管理体系的途径和步骤。