An examination of cross-border strategies in banking

The paper examines the process of bank internationalisation and explores how banks become international organisations and what this involves. It also makes an assessment of the significance of their international operations and determines whether banks are truly global organisations. The empirical data are based on the 60 largest banks in the world and content analysis is used to categorise the information into the eight international strategies of Atamer, Calori, Gustavsson, and Menguzzato-Boulard [Internationalisation strategies. In R. Calori, T. Atamer, & P. Nunes (Eds.), The dynamics of international competition – from practice to theory, strategy series (pp. 162–206). London: Sage (2000)] and Bryan, Fraser, Oppenheim, and Rall [Race for the World strategies to build a great global firm. Boston, MA: Harvard Business School Press (1999)]. The findings suggest that the majority of banks focus on countries or geographic regions in which they have some sort of cultural or economic affinity. Moreover, apart from a relatively small number of very large banks, they are international rather than truly global organisations.     

Delivering Customer Satisfaction within the SME Client-Banker Relationship

The UK clearing banks, having significantly improved their customer service reputation in the UK SME (Small and Medium Size Enterprise) sector, may be revising their market position during the current recession. A survey of people starting a new business and bankers reveals that both ownerlmanagers and bankers feel the quality of the customer-bank relationship may have deteriorated. This situation has implications for both the availability of funds for new small business and the future strategies of the UK banks when servicing SME sector clients. A customer management model is proposed as a mechanism for classifying variution in ownerlmanager needs for financial service. The model is used to assess the nature of customer service which a bank may wish to provide to their different types of small business client.     

Surviving the transition: Central European bank executives’ view of environmental changes

Executives of ten large banks in three Central European transition economies were interviewed concerning their views of environmental changes. The study sought to identify environmental sectors that were important and uncertain for the bank executives. Central European bankers perceived customers, competitors, economic, and regulatory environmental sectors more uncertain than international and technological factors, sociocultural issues, and new entrants. We found that executives of banks with poor prior performance viewed environmental changes as threats rather than as opportunities.     

Regional Bank–Industry Relations during the Mid-Nineteenth Century: Links between Bankers and Manufacturing in Sheffield,c.1850 to c.1885 1

This article examines the relationships between banks and manufacturing industry in mid-nineteenth century Sheffield. It investigates the knowledge base and connections of the banks' directors and assesses the extent to which Sheffield banks were part of a regional information network concerning both investment opportunities and potential borrowers' creditworthiness. The findings reveal that close ties existed between the bankers and their customers. These took a number of forms, from interlocking directorships to ownership of local firms. A financial/industrial network appears to have existed, facilitating information flows and business contacts of vital importance in the provision of finance to local manufacturers. Moreover, the banks examined appear to have preserved impartiality when dealing with manufacturing customers as a whole and, more importantly, those in which directors were involved.     

Problems with credit rating and reporting systems in Mexico: A barrier to North America's full economic development?

In many regions of the globe today outside the US and Canada, existing networks for evaluating borrowers' credit histories, for recording borrowers' pledges of assets backing loans, and for the legal enforcement of creditor claims are often poorly developed. Inside North America these problems with credit information flows and legal enforcement systems are most evident inside Mexico, where credit reporting networks and the courts work under a somewhat different set of rules than in Canada and the United States. A national mail survey of more than 300 US banks lending across international boundaries into Mexico found that many US bankers have reservations about the credibility of credit reporting and credit security systems inside Mexico. If these reservations persist, they can lead to a fundamental restructuring of that developing nation's industry that could discourage international capital inflows and curtail the emergence of small business. Indeed, unless current credit information flows are more fully integrated and are of more uniform quality throughout North America, the North American Free Trade Agreement (NAFTA) is likely to continue to fall short of its promise of significant job growth and improved living standards throughout the continent. © 1997 John Wiley & Sons, Inc.     

Can Western-Style Marketing Be Applied in Transitional Economies?

The authors report on research conducted to assess the marketing of personal banking products by Polish banks and determine whether Western developed marketing can be applied in transitional economies. The study comprised three parts: interviews with senior Polish bankers to identify strategies, a survey of front-line staff to determine whether strategies had been communicated and reinforced in the reward system, and a consumer survey to determine whether the strategies had successful outcomes. It finds that the concepts and tools of Western-style marketing can provide direction to bankers for strategy settings, but that successful implementation will depend on the adaptation of these concepts to the Polish context.     

The value-added of investment bankers in privatizations

Investment bankers are important advisors both to vendors and acquirers in privatization transactions. Their utility is derived from a thorough understanding of the process of privatization and from their objectivity in assessing and valuing an enterprise. While the international profile and large size of most privatizations are seemingly attractive, predictable pitfalls can be expected. Gallo's “ten rules of thumb” provide wise counsel to investment banks currently in or contemplating entry into the market for privatization services.     

Unconventional monetary policy and the role of central banks

Over the last few years, central banks in industrial countries have undertaken a variety of policies that deviated from ordinary monetary policy. Why were these policies used? Did they work? What will be the effect of phasing them out? And what long-term concerns do they raise? Clearly, markets were broken, and there was a need to repair them. Some of these innovative instruments seemed to have worked quite well. But now central banks are struggling to get inflation up into their target bands. Large central bank balance sheets may create needed safe, short-term instruments, but take much liquidity management away from the private sector, while tempting governments to use them for other purposes. Sober thinkers need to examine the experience of the last few years and ask again, what should central banks be asked to do and what ought to be the range of actions they can take?     

The determinants of bank internationalisation in times of financial globalisation: evidence from the world's largest banks, 1980–2007

This article analyses the determinants of bank internationalisation, of the world's largest banks from the period 1980–2007. The purpose of the article is twofold. First, we show how a mixed-methods research design, in which we combine a variables-based research with three case studies, can contribute to the field of business history. The variables-based research helps to detect general trends, but the statistical analysis alone only provides a limited understanding of the factors that drive the trends. By analysing selected case studies, we provide a context within which the statistical results are better understood. The second purpose is to understand trends in the internationalisation strategies of banks from different regions, and during different time periods. Contrasting with prior research, we find that Japanese and US banks have exhibited different internationalisation pattern as opposed to the European banks. Also, the determinants of bank internationalisation differ in importance over time. Using case studies, we show the importance of the changing regulatory environment.     

The Meanings of Managerial Prerogative: Industrial Relations and the Organisation of Work in British Engineering, 1880–1939

In pre-war Japan, large-scale business enterprises tended to become managerial enterprises, but around 1930 this transformation was still in a stage of transition. Managerial enterprises developed rapidly due to the militarisation of the economy during the Second World War, and, after 1945, following the dissolution of the zaibatsu by the occupying US forces. The purge of businessmen that had co-operated with the military, and tax and land reforms which affected the wealthiest, were other contributory factors. Economic growth after 1950 assisted the development of managerial enterprise, just as managerial enterprise accelerated economic growth by facilitating investment and the expansion of business capability. The majority of post-war Japan's most important executives were promoted from within their companies. They were already acquainted with their workforces, especially their engineers, and fully understood their capabilities. This knowledge and the support they enjoyed amongst their employees were critical to the strategic decision-making that guided the investments that brought rapid growth, and, with these organisational assets, they won the confidence and support of banks, business allies, and government. It was those managerial enterprises controlled by salaried managers promoted from within and the emergence of new entrepreneurial enterprises which led Japan's post-war economic growth.     

Retailer Supply Chain and Market Access: Evidence From French Agri‐food Firms Certified with Private Standards

This paper explores an original data set identifying French agri‐food firms certified with two European private standards: the International Food Standard and/or the British Retail Consortium standard (BRC). Certified firms complying with such requirements are able to supply some European retailers with products sold under their retailers' own private label. Our analysis revealed that certified firms were among the biggest and most productive firms in the sample. Then, based on recent developments in international economics, we propose a modification of Chaney's model and estimations to test for the hypothesis that entering retailer networks reduces export costs faced by certified firms to access European union (EU) markets. After controlling for size and productivity effects, model estimations show that French firms who adopt BRC and enter the corresponding network benefit from better access through a significant decrease in their entry costs to certain EU markets.     

International Executives,Identity Strategies and Mobility in France and China

The strategies of multinational firms increasingly rely in Asia Pacific Region on processes of socialising their employees, who are seeking to develop and reinforce a “global” company culture, without endangering the cultures of local subsidiaries. Specialists have coined the term “cross-cultural management”. A role of “company ambassador” is allocated to a new generation of international executives in Asia whose mission will be to play an effective role as interface between head office its the subsidiaries – and between the subsidiaries themselves – once they have been suitably “impregnated” with the company culture and the particular features of different markets.

The repeated experience of international mobility that executives live through means that the individual may well be living in conflict with previous identities. It is true to say that nobody stays long in an internationally mobile situation without running the risk of there being strong divergence between the domestic and residential worlds, the life of the community and the world of the company. This article has been written as a result of in-depth research into the way executives of a large French oil company built up their identities and as a result of a study examines intercultural learning based on French expatriates' experience in China. We consider how French expatriates experience China and what imaginary underlies their perception. Analysis of daily socialization and interaction processes shows intercultural competence develops along distinct immersion stages: immersion–adjustment, immersion–comprehension, and immersion–integration. Individually, adjustment and comprehension support intercultural practice. The ultimate immersion stage leads to enlightened pragmatism stemming from “nomadic intelligence”. Where a researcher in the social sciences or a business man might have expected to have found an homogenous international elite, international executives building an “international system”, the heterogeneous nature of the identity strategies of international executives give the lie to the myth of the large company as a space for the irreversible assimilation of its members. At an individual level, being an international executive is a unique way of living the experience abroad, or rather, several different ways of experiencing identity strategies linked to the manipulation of one's ethnicity in a context of significant geographical and functional mobility.     

Myth and Reality in Chinese Financial Cliques in 1936

Much of current scholarly work argues that China and Chinesecommunities are distinguished by a culturally specific and uniquepattern of networking based on personal relations (guanxi),but there is little agreement about whether such personal relationsproduce discrete factions or more disbursed, weblike connections.The literature on banking networks is similarly unclear, andmost discussion has focused on regional groups, such as a cliquemade up of natives from Zhejiang and Jiangsu provinces, or sharedprofessional values among bankers. None of these approachesadequately describes actual connections, and this case studyprovides a new and empirically broad approach that applies toolsof network analysis to interlocking bank directorships in 1936.This analysis shows the existence of twenty-four isolated banks;three very small, discrete, and regionally based groups; andone huge, diffuse, and weblike bank network that included virtuallyall Chinese bank assets and extended to most of China’seconomically developed regions. This network had a multicentercore made up of densely linked large banks and a number of smallstart-ups associated with prominent individuals. Diffuse connectionsalso characterized networks of individual bankers, though denseties existed either among the most important bankers who eachsat on numerous boards of directors (suggesting associationsbased on business ties, professional interests, and the importanceof banks) or among individuals who shared common native place,defined at the level of adjacent counties (suggesting the simultaneousexistence of strong but very local guanxi ties). In the end,bank networks arose as much from historical contingency as fromcultural predisposition.     

European luxury big business and emerging Asian markets, 1960–2010

This article tackles the transformation of the European luxury business since the 1960s, through the examples of the French fashion industry and the Swiss watch business. It argues that emerging Asian markets, that is, Japan between the 1960s and the 1990s and subsequently China since 2000, have played a key role in this process as the major outlets. It examines the strategies adopted to access East Asia markets and how they were affected by the emergence of luxury multinational enterprises (MNEs) in the 1980s. While department stores were a gateway to Japanese market since the 1960s, they gradually lost their bargaining power when French and Swiss MNEs began to internalise distribution and to implement a global brand management strategy. This feature is also a major characteristic of the distribution of luxury goods in China, where MNEs are directly involved.     

Integrating Foreign Languages and Cultures into U.S. International Business Programs: Best Practices and Future Considerations

This paper describes the importance of foreign languages and cultures and their integration into U.S. international business programs. The author juxtaposes globalization strategies of European and American business schools and highlights pre-university foreign language study in Europe and the U.S. The paper goes on to describe model U.S. undergraduate and graduate international business programs and their use of strategies that lead to professional proficiency. The author concludes with a discussion of strategies to be considered by U.S. business schools.     

The Honorable Merchant and Customer Trust: Key Dimensions for International Business Success

What does it mean to be honorable in an international business context, and why is it important? The history of business honorability is discussed in addition to its applicability to today's expectations. A solution of trust bridges is suggested to find commonalities between two parties in order to strengthen their network and relationship with one another. These postulates were investigated during the American Marketing Association's Special Interest Group conference on “The Honorable Merchant in International Marketing” hosted in Cancun, Mexico, in the spring of 2014. At the conference, a three‐round Delphi study was conducted to analyze the various global perspectives participants had on honorable practices in academia and business and their relation to international marketing. © 2015 Wiley Periodicals, Inc.     

The catholic work ethic

In a recent Commentary in The International Executive (1992), Rüdiger Pieper complained that some, if not many of the (American) teachers in the new European business training institutes and schools knew relatively little about the cultures for which they were making management proposals. Further, the proposals themselves, based as they often were on American research, could not, he rightly felt, be directly applied to a business problem regardless of context. One could extend that observation to other business activities, including attitudes toward work. In particular, it would be useful to consider the “work ethic,” as it applies to Americans working abroad, and inquire about how it might affect international executives when they come to America.     

Users' perceptions of the free,virtual-only service experience

Like manufacturing multinational enterprises, multinational banks, although being more subject to local regulation and market preferences, are increasingly changing their international attitude. Namely, they rely on foreign activities not only as a means to exploit their own competitive advantages within foreign markets, but also to access exclusive assets, resources, and competencies that could be transferred back to the whole network to enhance and strengthen their competitive advantages. The reported research refers to data on the evolution of the Italian banks' foreign initiatives in the 1998–2004 period. Using such data, the authors investigate the determinants of the coexistence of strategies that are both competence-exploiting and competence-enhancing, using the traditional eclectic approach.