Evaluating heritage: tourists and holiday visits to heritage sites

This paper analyses ‘top of the mind’ evaluations of respondents who had visited three cultural heritage sites in New Zealand. Unlike many studies, this paper reports data derived from answers written to open-ended questions. The research sought to assess to what extent respondents are purposeful seekers of knowledge, or alternatively are simply seeking experiences that contribute to an overall satisfying visit and to their holiday experiences. While it may be suggested that the needs for relaxation, social bonding and knowledge lead to an evaluation of sites via the importance tourists attributed to factors such as uniqueness, it is found that, for the majority of tourists, uniqueness is either given little importance or is engaged with in shallow ways. The visit to the site is hence evaluated by the contribution it makes to enjoyable holiday-taking, rather than holidaymaking.     

Seeing a new side to seasides: culturally regenerating the English seaside town

The ‘buzzword’ for the 1990s was undoubtedly the concept of sustainability in all its various manifestations, not least in the field of tourism development. Its successor for the 2000s looks set to become the phenomenon of cultural regeneration, which is already dominating the urban landscape of much of western Europe. However, the extent to which regeneration through cultural development and the revival of tourism can become the new panacea for declining resorts is open to debate. This issue will be discussed in more depth in the context of English seaside towns, focusing in particular on a case study of Southend‐on‐Sea. Copyright © 2004 John Wiley &Sons, Ltd.     

Giving voice to heritage tourists: indicators of quality for a sustainable heritage experience at Petra,Jordan

ABSTRACT

The tourist experience should be placed at the heart of management and planning process to achieve the goal of sustainable heritage tourism. The concept of indicators and standards of quality, which emerged in the field of natural resources and outdoor recreation management as a conceptual framework for understanding visitors’ experiences, has been widely applied in nature-based parks rather than cultural heritage sites. This study applies the concept of indicators to heritage experience at Petra Archaeological Park in Jordan. Qualitative interviews were conducted with 29 tourists to understand the tourist experience at the park, and to formulate indicators of the tourism experience. Results suggest that cultural and natural scenic value, crowding, attractions accessibility, vendor persistence, and odor of animals waste are potential indicators for the tourism experience at the park. Related management implications and recommendations are also discussed.     

Recreating heritage in the southwest of Scotland

This paper studies the role of heritage tourism in the creation of uniform identity. The recently developed heritage tourism products in the southwest of Scotland are encouraging the promotion of the dominant heritage of Scotland, largely marginalising the regional one. This paper examines the cases of the heritage of Robert the Bruce that stresses Scotland's militaristic tradition, the eventful organisation of the Border Gathering which showcases Highland culture and the marginalisation of the Covenanting heritage of the region. The data are gathered through a questionnaire survey, in-depth interview, non-participant observation, archival records and other secondary sources. It shows how tourism is gearing towards recreating and establishing heritage which is largely new to the region. The paper argues that the promotion of dominant heritage is meaningfully directed towards forming a uniform and homogenous identity. The introduction of the dominant heritage in the region is important because it encourages commonality within Scotland, which plays an enormous part in advancing Scottish nationalism. This study helps us understand how tourism can be a medium to advance a nationalistic message.     

The role of agritourism in heritage preservation

This study examined the linkage between agritourism and heritage preservation by assessing the occurrence of and farmers' motivations for preserving tangible heritage in their farmlands. Results show that agritourism farmers are preserving tangible heritage in their farmlands, mainly driven by intrinsic motives. Farmland, farmer, and agritourism attributes are significantly associated with motivations driving heritage preservation. Study results suggest that although agritourism appears to be an adequate tool to preserve tangible heritage, farmers are missing the opportunity to economically gain from these resources, which may jeopardise the sustainability of their conservation efforts. This study not only advances the incipient understanding of the agritourism?heritage link, but identifies additional issues of this relationship that need to be investigated further.     

Cultural change and industrial heritage tourism: material heritage of the industries of food and beverage in Catalonia (Spain)

Tourism is recognised as an agent of social and cultural change and has been identified as a force for both cultural enrichment and rejuvenation of territories. This article analyses the historical evolution and the opportunities that a type of the industrial heritage, the old industry of food and beverage, presents as tourist resource, both its products and processes and its architectural structure. There are numerous examples in all developed countries; however, in this work is analysed the case of Catalonia (Spain), where museums and interpretation centres have been created in abandoned factories, and these old factories have increasingly become a new attraction for those tourists interested to know more about the industrial past. This new tourism has an important geographic content since it recovers the cultural, social and economic values of the old industrial landscapes. This article's first goal is to review the historical evolution of the industry of food and beverage in Catalonia in the last centuries, creating a material heritage that in this new millennium, in which rapid changes and transformations are taking place, has been converted into tourist products. Second, to analyse the feasibility of this tourism with these attributes: potential, stakeholders, adaptive reuse, economics, authenticity and perceptions.     

Managing heritage attractions: marketing challenges at sensitive historical sites

Historical sites now feature strongly as sites of visitation. However, such sites are often connected with historical events, which are sensitive to visitors and thus highly contentious when utilised in the development of tourism. The paper, from the perspective of the visitor, examines some of the critical issues that generally determine the nature of visitation at sensitive historical sites. The issues identified are the visitor's emotional state at the site, prior expectations of the site and what is to be learnt and perception of site presentation and interpretation. They also include the primary visitor objective to learn about the site, the ease with which access to the site can be obtained and the existence of social experiences between relevant visitor groups that may be extended to the site. The issues identified place significant challenges on how marketers communicate with potential visitors and other stakeholders of the site and require the marketing function to take cognisance of the different emotional states of visitors. Similarly, the nature of the packaging of the site, the channels of visitor access to be encouraged and how pricing is to be used as a marketing tool in a way that it is appropriate for the different groups of visitors to the site, all present unique marketing challenges. Copyright © 2002 John Wiley & Sons, Ltd.     

Memory work versus memory-work and its utility in heritage tourism

This paper advocates researching the diverse, unstructured, idiosyncratic personal and autobiographical memories of individuals – visitors, tourists, local residents and geographically dispersed patrons associated with heritage resources and heritage tourism attractions. ‘Memory-work’, conceptualized by Frigga Haug and her collaborators in the 1980s as a feminist constructionist method, is differentiated from ‘memory work’ (without hyphen) as defined in the scholarly literature from different disciplines in the past three decades. For the purposes of this paper, memory work is then conceptualized as a qualitative, interpretivist research approach focused on memories, which employs a range of methodologies and techniques to elicit and ‘process’ memories, and draws on memory theory for analysis. It is argued that memory work can provide useful insights for academic knowledge production and applied research in heritage tourism. A few examples of specific research techniques are presented to illustrate the diverse spectrum of how memory work can be carried out in practice. It will moreover be discussed how memory distortion and ‘false memories’ are to be treated, how memory work differs from other qualitative modes of enquiry, and what its benefits and limitations are.     

Speaking for the enslaved: heritage interpretation at antebellum plantation sites

Everyday resistance is a fruitful realm of study in tourism analysis. Rooted in in-depth ethnography, this article focuses on the everyday resistance in a Chinese Miao village, where the villagers were defending their interests in the context of elite-directed and capital-intensive tourism development. It reveals how particular incidents of resistance configured among these villagers, and pays particular attention to their internal politics and the cultural underpinnings of their resistance acts. Responding to various situations, these Miao peasants made rational choices among possible trajectories of action. If the resistance was direct, it was not open; if it was open, it was not direct. They, as the dominated, worked the existing system to their advantage: they cleverly utilized policy gaps to persist in their resistance; and they strategically used tourists as the scapegoat to resist the dominant. Despite the marginality and temporariness of the results, their resistance did affect the various forms of exploitation that they confronted, and was therefore significant in the sense that it narrowed the options available for the dominant regarding tourism development.     

A new model to assist in planning for sustainable cultural heritage tourism

A natural link exists between tourism and cultural heritage management, yet little discourse and debate occurs between them on the sustainability of heritage tourism. What also is missing is a process whereby elements of both areas can be included in the identification and actualisation of the tourism potential of cultural heritage places. This paper presents a new model that is in the process of development, but which has the potential to assist in planning for sustainable cultural heritage tourism. Future testing of the model is likely to make a significant contribution to the advancement of both disciplines and also should help break down barriers between the two. The model is a matrix into which heritage places can be classified as falling into nine general areas of suitability for tourism in terms of their market appeal and ability to withstand the impacts of visitation likely to be associated with that appeal. Copyright © 2001 John Wiley & Sons, Ltd.